LynnDB

Have previously only ordered fresh flowers which are always stunning but thought I'd try something different and ordered the test tube vases of rose gold dried flowers for myself. Wow! Even better than I imagined and will order more from the range, both for myself and as future gifts. A stylish and classy alternative to fresh blooms.

Absolutely stunning flowers, lasted ages and beautifully arranged - recipient as delighted! The best online florist I’ve ever used.

Obviously shockingly bad flight and service, as expected, to Japan. Put in a complaint. Got ref number. Checked link to ref no. Complaint closed! Phone to ask what happened, told to call back 9am-4pm when UK customer services are available. Called again next day, held on forever again, got through, put on hold, cut off. I give up. Appalling airline and I said this with sadness having been an Executive Club member for over 20 years and known BA when it really WAS the world's favourite airline.

As us curly hair people know, finding a good curl product is a lifetime's search! But finally Olaplex make one. I love all their other products and always go back to them after being swayed by whatever "hot" new curly hair brand has launched. As expected this is FAB. You only need a small amount, there's no crunchiness, no stickiness, no weight, just lovely curls. Wow!!

I didn't realise this was an electronic car boot sale where people would try and knock you down in £1 increments and haggle over every single penny. I had brand new shoes, with tags, in the box, tissue paper, etc, priced at half price (reasonable I thought) but OMG the chancers. Wait until a week has passed then message "will you sell it for my price now?" or accept a price but then ghost me. I had several other brand new items but honestly I'd rather give them to the charity shop for free. If you want to flog stuff for a fiver or less, go for it, otherwise swerve ......

Tried for 2 weeks solid to move from my O2 monthly contract to Tesco Mobile and an iPhone Air. Desperately wanted to join. Tried online, tried on the phone, asked about going into a Tesco mobile shop. Apparently if you can't answer the randomly generated credit questions, you will be refused. Sorry I can't remember when I took out my last loan, and which loadndo they mean? How long ago was my mortgage? How much is remaining? I don't know! Computer say no if you get it wrong then blocks you. Talked to various people but nothing they can do. Tesco don't run their own credit checks (I have excellent credit) like any normal firm so will have to stay with O2.

I had renewed my car insurance online via one of the comparison sites. Tina at Sterling called me to discuss it and it turns out I had put a couple of things in incorrectly which would have invalidated my insurance had she not noticed and called me (the tick boxes don't allow for any nuances). Also they offer the best prices direct so even if you want to do the comparison thing, please please call them. She was fab and its so great to deal with an actual lovely person!! Thank you

Why are all these High Street big names such a nightmare to deal with now?! Chat bot. Just. No. Email? Please. Phone? Well if it was ever answered.
Dealt with Customer Disservice by email eventually after jumping through some hoops so they could ascertain who I was which took 2 days.
My complaint was that I had ordered an Estee Lauder gift set which I wanted for a weekend away. I ordered it on Thursday afternoon, paid extra for next day delivery, today is Tuesday and its still not here.
According to Customer Disservice I clicked on "Nominated Day" delivery not "Next Day" which I then checked and involves several clicks and then selecting a date and then confirm. I accept I could possibly have clicked on the wrong thing if there were just 2 boxes, but not that process !! They refused to refund the postage, then refused to refund the item. Basically computer says no.
When will companies realise that this just drives us back to the huge online retailers that don't bat an eyelid at replacing or refunding items, even saying "just keep it" if its wrong.
I tried Boots for the first time in years, I won't be making that mistake again sorry.

Bose noise cancelling earbuds stopped working after 18 months. Spent 2 days battling with chat bot (don't!), then tried email but kept going round in circles, then gave up and went into John Lewis Oxford St store. Told to go to Technical Support dept who after a short wait took my headphones and said they'd be sent off for repair. Week and a half later I get an automated message saying they are ready to be collected. No way of contacting them in advance with any questions so I went in my lunchtime and hoped for the best. You get logged in at "Reception" by a nice man then sit on a sofa for half an hour. This area seems to deal with all sorts of issues: customer service, tech, lost & found, etc. During this time, I made several polite appeals to staff, saying I just wanted to pick up my headphones, I didn't need "technical support" thank you, but no, you still have to wait your turn behind people having their laptops looked at and other tech issues! Finally got my headphones shoved at me after 30 mins and only after I insisted on seeing a Manager, who looked at me like I was something he'd stepped in. At every turn, I was made to feel like an absolute annoyance and that I should be happy to sit and wait! When did it become OK to point at customers from a distance and talk about them? When did it become OK to say "I can't help you, I've been here longer than I should have been and am off now"? When did John Lewis become THAT firm?! On the upside they did replace my headphones but quite honestly I'd get that from Bose or Amazon! Never again.

Ordered two winter hanging baskets which, while lovely, had fallen over slightly in the packaging and so the baskets were an odd shape. When I mentioned this I was immediately refunded (they couldn't replace as no longer in stock). Lesser retailers would blame the courier (who's fault it was to be fair) and refuse to engage but I knew this would not be the case here.

I always order my hanging baskets here every year and they are stunning! Long lasting too.

Excellent products and, more importantly for me, great customer service! Thank you.

Ordered a mirrored jewellery box online as had been searching for ages and wanted something a bit special. It took a while to arrive but OMG it was so worth the wait. Its absolutely beautiful, top quality and arrived very well protected in the packaging. They kept me updated on the order and the delivery tracking was great too. Will definitely buy from them again.

Absolutely brilliant delivery driver, super helpful, thank you so much !!

Absolutely fantastic customer service! From the minute I first called to enquire about their beautiful Valencia bedroom furniture range, through choosing what to have and being super helpful and patient with me, they couldn't do enough. I now have this stunning furniture which was delivered on time, superbly packaged (its mirrored), set up in my bedroom and the boxes taken away by two lovely, polite delivery guys. I will be ordering again shortly and cannot recommend them highly enough (oh and the price was waaaay lower than the high street although with this level of service you wouldn't even complain at paying the same!). So happy I found Grove.

Cancelled Virgin Media service on 7 Feb 2024. Went to Sky because they couldn't match. Received bill for £52 on 29 May. Have spent last hour going round their website hell, now been on phone to 2 customer service reps for last 30 mins asking the same questions over and over and saying I have to pay up until today as I am disconnecting today ........ !

Have booked my solo first holiday with Titan to Siri Lanka and have been trying for 2 weeks to contact customer services. Today 25 mins on hold then finally get through but the person is very obtuse and unhelpful. Tried to explain they have given me 2 airline booking references. I now also seem to have a two seat bookings on the plane. For some reason this is not their problem. I asked to escalate and have now been on hold for another 25 mins. I've previously exchanged numerous emails on this subject yet they fail to understand anything I'm saying and send nonsensical replies. This is before I've even left! Sadly starting to regret that I booked ....

Always a joy

So disappointed and upset that my favourite retailer seems to have lost the plot. Ordered some expensive champagne flutes for an anniversary gift. Got a call from a store 30 miles away saying we've got your glasses. Loads of phone calls to resolve. Then redelivered to the store I had asked it to be sent to originally, only for the box to look as if it had been battered. Returned to said store and then had to go into the West End on a Friday evening to buy elsewhere as the anniversary was on Sunday despite ordering the gift 2 weeks in advance. Still waiting for refund 4 weeks later. Numerous emails back and forth. Offered £20 e-voucher which I said I definitely wouldn't be using at John Lewis !! So sad.

Thank you for your response but the email link doesn't work.

Still on hold ...... 26 mins!!! Chat bot doesn't recognise my membership number. Every single time I need to get in touch with BUPA it takes at least 30 mins - why??! Its just not good enough. I am lucky my treatment need is only minor, I hate to think of the extra stress this inflicts on people who are really ill. Quite awful.

If I could give zero stars I would!! Router gone down need a new one. Will take 5 working days and it’s Friday so expect next thurs If I’m lucky !!! Can’t watch tv can’t use internet so can’t work from home so will lose at least 3 days pay. Do they care?? £80 a month for years! How can amazon, John Lewis, etc etc do next day delivery but Virgin can’t? FUMING.

Delivered a week late but the cantilever sun umbrella was great when we put it up. Sadly it lasted all of a few hours! When winding down the pulley cord it just snapped. Turns out the cord was already broken and it had just been knotted back together. My husband spent ages rethreading a new cord which has lasted since yesterday so we will see how it goes. Do not buy.