Ivo Viterbo

Dear Valued Customer,

We are sorry for this frustrating experience and can see that we moved forward with a refund on 11/02/2025. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment.

We apologize for this experience and, if you should have any further questions, please don't hesitate to contact our Customer Support team.

Dear Ivo,

Thank you for your review, and we're truly sorry for the frustration you've experienced.

We understand how important transparency and communication are, especially during the legal phase of a claim. Please note that once a case enters legal proceedings, timelines and updates may be slower due to court or airline processes beyond our direct control. However, we remain committed to resolving your claim.

If you haven’t received recent updates, please contact us directly at support@skycop.com with your claim ID so we can provide a detailed status and address your concerns personally.

Sincerely,
Skycop Team

We are very sorry to hear about your experience and sincerely apologize for the inconvenience.

We normally respond to all messages and calls promptly, so it seems there may have been an error with the contact details or message delivery. Please feel free to reach us directly again at info@vintahome.com
or via WhatsApp at +34 603 01 88 70, and we will make sure to assist you as quickly as possible.

Thank you for your feedback, it helps us improve our service.

Bom dia Ivo Viterbo,

Lamentamos saber da sua experiência negativa com a entrega.

Como a satisfação do cliente é o nosso principal objetivo, entraremos em contacto consigo em breve por e-mail para encontrar a melhor solução possível para a sua questão.

Aguardamos o seu contacto - juntos podemos fazê-lo!