Do not buy from this supplier
Do not buy from this supplier. The quality is poor and looks like market stall crap at extortionate prices. So dissspointed. They use false advertising images that don't represent the actual quality of goods. They are a conning business that purposely miss lead with false statement and adverts. No refund on earing even though not touched. Yet they allow returns on rings and necklace. So some one with an cut or open wound can pick up, try and wear and then return for refund. Doesn't make any sense. Please take heed and do not purchase from this corrupt company.
Resposta da Clogau
We’re very sorry to read that you’re disappointed with your recent purchase. This is certainly not the experience we aim to provide.
All product imagery used across our website and marketing materials is taken to accurately represent our jewellery, and we’re sorry to hear that the item did not meet your expectations in person.
With regard to earrings, for hygiene reasons we are unable to accept returns. This policy is clearly stated on our website and customers are required to acknowledge this before completing their order. The policy is in place to protect all of our customers and ensure the highest standards of hygiene are maintained.
We understand that this may be frustrating, and we’re sorry that on this occasion the item was not right for you.
