Highor Martinho Beividas

Dear Highor,

Thank you for sharing your experience.

We’re truly sorry that the process took longer than expected and that the outcome didn’t meet your full expectations. The compensation you received reflects the Faster Payout option, which allows clients to receive a portion of their expected amount more quickly, rather than waiting for the full legal or airline process to conclude.

We understand how frustrating long waits can be, and we appreciate your patience throughout. If you have any further questions or would like to review the details of your case, please don’t hesitate to reach out to us at support@skycop.com.

Thank you again for your feedback - it helps us continue improving.

Best regards,
Skycop Team

Dear Highor,

Thank you for sharing your experience, and we’re truly sorry to hear that you were disappointed with the outcome.

We understand how frustrating it can be when a resolution takes time and doesn’t meet expectations. After reviewing your case, we can confirm that you chose our Faster Payout option - which allows clients to receive a portion of their compensation upfront, rather than waiting for the full legal or airline process to conclude. This option is entirely voluntary and designed for those who prioritize speed and convenience over the full compensation amount.

If you have any further questions or would like more information about your specific case, please don’t hesitate to reach out to us at support@skycop.com. We’re here to help.

Thank you again for your patience and trust in our service.

Best regards,
Skycop Team

Dear Highor,

Thank you for your review.

We’re sorry to hear that you were dissatisfied with the outcome.

To clarify, you selected our Faster Payout option, which provides a portion of the total compensation upfront for those who prefer not to wait for the full legal process to be completed. This option is offered transparently during the claim process and is entirely optional.

We regret if the details were unclear at the time, and we truly appreciate your feedback - it helps us improve how we communicate these options to our clients.

If you have any further concerns or would like a detailed explanation of your case, please don’t hesitate to contact us directly at support@skycop.com.

Thank you again for your patience and for using our service.

Best regards,
Skycop Team