Wayne Sankey

Dear Wayne,

Thank you for being a loyal IZIPIZI fan. We are sincerely sorry to hear about your experience.

While we strive for durability in our frames, hearing about a recurring issue at the hinge connection is a very serious topic for us.

We would love the opportunity to make this right and have our technical team take a closer look at what’s happening.

Please reach out to us directly at contact@izipizi.com with your order details.

Thank you for your patience and for helping us improve.

Best regards,
The IZIPIZI team

Dear Wayne,

Thank you for sharing your honest feedback. We are truly sorry to hear that the product you received did not match the photo or meet your expectations in terms of materials, craftsmanship, and overall quality. We understand your disappointment completely, and we sincerely apologize for the experience you've had with us.

We take your comments very seriously, and we would like to make this right for you. Once we are able to verify the details of your order, we are prepared to offer one of the following solutions:

Send you a replacement item that matches the quality and materials as shown in our listing, or

Provide a partial refund as compensation for the inconvenience and the product you received.

To proceed, we will send you a direct email shortly to gather more information and discuss the best option for you. Please check your inbox (including spam/junk folder) for our message.

We value your satisfaction and hope for the opportunity to restore your trust in us.

Regards,
Lakiq After-Sale Support Team
support@lakiq.com