Acre Properties Opiniões 407

TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had such a positive experience with Sharon at Acre Properties. From the very beginning, she was incredibly kind, attentive, and genuinely invested in making everything as smooth as possible for... Ver mais

Classificada 5 em 5 estrelas

I cannot speak highly enough of Ben Okoh. He has been nothing short of professional during my tenancy with Acre Properties and has always been willing to go above and beyond to help or assist with any... Ver mais

Classificada 5 em 5 estrelas

Overall, I'm very pleased with the service provided by Acre Properties. Ben was very nice and gave up his Sunday morning to show me multiple properties, all modern clean and spacious. Natalia was very... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Professional Acre team, prompt response should you have any issues. Clean, pleasant, very well looked after property. Saw the flat and agreed of the moving in day straight away however you get 4 weeks... Ver mais

Informações sobre a empresa

  1. Agência de arrendamento imobiliário

Informação fornecida por diversas fontes externas

We are a private landlord’s office in Chiswick, specialising in whole properties and professional flatshares across west London. Everything we do comes from years of experience and understanding our market as well as a passion for all things property. Our history in the lettings market means we offer a professional and hassle-free service whilst our knowledge of the local area means we can recommend accommodation that is tailored to your requirements.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

407 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

It has been almost 2 years I am living…

It has been almost 2 years I am living in London and due to different circumstances I had to change properties and I dealt with different property agencies and landlords in most parts of London.

With %100 confidentiality I am saying Acre Properties is the most honest and greatest one I have ever seen.

The properties are clean, the ads are real, they are not dodgy like most of property agencies in London with you so you feel safe and protect with them.

I am glad I had this experience with them, they are respectful and caring.

9 de outubro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

What a service!

What a wonderful service!
Such a great experience dealing with Shamia that has been adorable, kind and very helpful.
I look forward moving in!

20 de setembro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

A place to call home

I have been renting with Acre for 4 years now and they are all incredibly professional and empathetic at everyone’s unique situation.

22 de agosto de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

I have been a tenant of Acre Properties…

I have been a tenant of Acre Properties for 7 years now. I am very happy with my property and the maintenance service is particularly good. Repairs are attended to very quickly and professionally. Chris my Property Manager is a kind man and it is a real pleasure to deal with him. Thank you Mr Chris.

10 de julho de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Wonder who rate them I never seen any service

Hello there, months ago I contacted acre property for one bed flat went view happy to take they asked me pay holding deposit £288 which I paid and then I asked me provide my bank statement to my income which was above they asking after few they email me landlord not want me which is one of companies owners I asked them they told me my ex landlord told them I’m not nice guy but I paid my rent on time I asked them email me they email me my income is not enough which last three months I have earned £11500 it show in my bank statement what I realized and told no more agency fee now they try making money some where , I have contacted housing ombudsman every email acre email me and my bank statement I need know why . I have speak acre property give them time but ignore me no free money. Well I have tell them I have email them three times and call them just ignore me but I already contact to .housing-ombudsman.org.uk/ . so they looking my case he know I sent him my 4 weeks income e we which was more then £4000 and my tax return wasn’t ready I sent another bank statement he saw I have credit . Only thing he childishly called my landlord agent one one off them said I’m not nice men that’s why but landlord reference always official letter I have from hart and co and rent place I’m paying £13000 per month now 7 months I have passed reference agency credit check company called homeppl so only reason was you didn’t want rent to me and just say all rubbish. By the way lady looking my case on https housing-ombudsman.org.uk/ she off for sick I’m waiting she back then we go from there no way free money

8 de julho de 2019
Opinião espontânea
logótipo da Acre Properties

Resposta da Acre Properties

This is an incorrect, slanderous and fabricated review by Mohammed Hemmatjou.

Mohammed Hemmatjou came to us with interest to take on a one-bedroom property. As per protocol, when Mohammed decided to take the property, a ‘holding deposit’ is taken to hold the property. Which he did paid. Then the referencing process starts. Mohammed had to supply sufficient documents to be able to pass referencing which he did not. We continued to communicate with Mohammed to help him pass, but not enough relevant or accurate documents came to light.
Before Mohammed paid the holding fee, he was given sufficient documentation from Acre Properties which outlined the necessary guidelines to be able to pass referencing (these can be provided if necessary). He also went through the list of necessary documents with the Agent who viewed the property with him (which tried to bribe… the agent of course declined) and agreed that he could provide it all the necessary to be able to let the property.

Mohammed could not supply payslips and he could not supply enough evidence of salary with his back statement. The last document which came through was Mohammed’s previous Landlords reference. In terms of his character, it was not in favour of Mohammed.

Due to Mohammed not passing referencing we could not go through with the agreement and the holding deposit was kept for compensation of losses to the Landlord. This was also clearly explained to Mohammed if he was not to pass referencing.

I will also state that I also did not have a pleasant experience with Mohammed. He was very rude and also tried to bribe myself with £60.00 cash. I declined of course and reiterated to Mohammed what we needed to pass him through referencing. After that phone call, nothing was provided… again.

Mohammed’s review is slanderous and fabricated and I can say proudly that our admin team followed all the correct procedures. It is not Acre Properties fault that Mohammed did not pass referencing, it was his own. This review should be removed.
I understand he is annoyed because of the outcome but that onus is not because of us here at Acre Properties, it was Mohammed’s insufficient and lack of documentation that forced Acre to decline his request.

We trust that this 1-star, fabricated review will be removed from your records.

Classificada 5 em 5 estrelas

Fantastic experience

Fantastic experience - made everything easy to deal and a pleasure to deal with. Thank you!

8 de junho de 2019
Opinião espontânea
logótipo da Acre Properties

Resposta da Acre Properties

Hi Rupert,

Thank you for the review, it was a pleasure to help you with your search.

From all at Acre Properties

Classificada 5 em 5 estrelas

Most honest and friendly estate agents

If I could give Acre properties more stars I would!
The team has been amazing since the moment I contacted them to arrange a viewing and all through the process, making the moving to my new home so easy. Thank you (Owen, Natalia, Anuj, Karyee) and rest of the team.

5 de junho de 2019
Opinião espontânea
logótipo da Acre Properties

Resposta da Acre Properties

Hi Sara,

Thank you for the review, it's great to hear our team have made it easy for you to settle into your new home.

From all at Acre Properties

Classificada 5 em 5 estrelas

Helpful

Friendly, helpful and honest- thanks Aidan! :)

31 de maio de 2019
Opinião espontânea
logótipo da Acre Properties

Resposta da Acre Properties

Hi Pamela,

Thank you for your view, we will pass your thanks to Aidan.

From all at Acre Properties

Classificada 5 em 5 estrelas

Service with a smile.

Everyone at Acre Properties is so helpful and friendly and they provide incredible service. They are a pleasure to deal with. The property is of a fantastic standard and can't be faulted. Highly recommend to anyone renting in London.

30 de maio de 2019
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Resposta da Acre Properties

Hi Caroline,

Thank you for your review. It's always great to hear our standard of service and properties are of high quality.

From all at Acre Properties

Classificada 5 em 5 estrelas

Thank you!

Thank you Acre Properties for your support when trying to find a place to live. Thank you Aidan for your patience and excellent service!

29 de maio de 2019
Opinião espontânea
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Resposta da Acre Properties

Hi Priscilla,

Thank you for your review, we are happy you were able to find a place that suits your needs.

From all at Acre Properties

Classificada 5 em 5 estrelas

Thank you so much to Acre Properties…

Thank you so much to Acre Properties for helping us over the years. You are all brilliant. Chris has been our Property Manager for many years now and he really cares about his tenants. He is truly outstanding. Thank you.

24 de maio de 2019
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Resposta da Acre Properties

Hi Col,

Thank you for your review, we are pleased to hear you are happy with the service we provide.

From all at Acre Properties

Classificada 5 em 5 estrelas

Very happy tenant

Thank you Chris for looking after me for over 7 years now. Faultless and highly professional service.

1 de maio de 2019
Opinião espontânea
logótipo da Acre Properties

Resposta da Acre Properties

Hi Damien,

It is a pleasure to have you as a tenant, we will pass on your thanks to Chris.

From all at Acre Properties

Classificada 5 em 5 estrelas

Excellent standard of properties

Excellent standard of properties. Superb customer services from Jonno and all the team. Outstanding company.

1 de maio de 2019
Opinião espontânea
logótipo da Acre Properties

Resposta da Acre Properties

Hi Roberto,

Thank you for your review. It's great you think so highly of our team and properties.

From all at Acre Properties

Classificada 5 em 5 estrelas

Sharon and the team at Acre Properties is superb!

As a tenant who is new to London, Sharon in particular, as well as Karyee and the team have been exceptionally attentive. On 2 occasions after having locked myself out of the flat, Sharon was there to help super quickly, was understanding and very kind. I can’t thank her enough for her commitment and hard work. I highly recommend this agency.

25 de abril de 2019
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Resposta da Acre Properties

Hi Carla,

Thank you for the wonderful review, our team members are always trying to help tenants when in need. I will pass on your gratitude to Sharon and Karyee.

From all at Acre Properties

Classificada 5 em 5 estrelas

Excellent

Excellent. Really friendly, helpful and responsive staff, if we have any queries, or need to report any repairs - they get back to us straight away send someone round to fix it straight away. Genuinely the best landlords I've ever had.

25 de abril de 2019
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logótipo da Acre Properties

Resposta da Acre Properties

Hi Sophie,

Thank you for your review. I'm glad to hear the team are doing a great job.

From all at Acre Properties

Classificada 5 em 5 estrelas

Excellent company to work with

Excellent company to work with. Very efficient and friendly staff.

Would recommend.

7 de abril de 2019
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Resposta da Acre Properties

Hi Stephen,

Thank you for the review, we always strive to provide the best customer service as possible.

From all at Acre Properties

Classificada 5 em 5 estrelas

Very satisfied

I have been very happy with the service provided by acre properties and have found the agent that has been assisting me (Chris Twiselton) to be extremely helpful and proactive in addressing any problems. I would not hesitate to recommend this service to others

26 de março de 2019
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Resposta da Acre Properties

Hi Ricky,

Thank you for your review, it is always nice to hear tenants are happy to recommend us.

From all at Acre Properties

Classificada 5 em 5 estrelas

Helpful and trustworthy. A brilliant agency

My mother has rented a property with the Acre Properties since February 2012 in Chiswick, London. In all those years they have genuinely looked after both her and the property, providing friendly, helpful assistance whatever the issue, whether it be a spotlight not working in the kitchen to sending an electrician around within a couple of hours when there was a temporary problem with the boiler switch. As she lives alone I am always eager to ensure that she is okay and that everything is running smoothly with her and the flat, and knowing that she is in a property that is so well maintained and that she has grown to trust AcreProperties means so much to me, as I can be sure that she is comfortable and happy in her home. They have always carried out checks on the property, have always addressed any issues or problems my mum might have and have always been at the end of a phone should she need anything. I know that she has been happier living here than anywhere else because the property is so lovely and because she likes and trusts the team who really have gone out of their way to look after her and provide a fantastic service. All the team have been so warm and helpful, in particular Ben and especially Chris Twiselton, who showed my mum the property all those years ago and who has always been so kind and helpful. I know that they have all helped to make my mum feel happy and comfortable in her home and I cannot rate them highly enough. Thank you all, it means so much.

21 de março de 2019
Opinião espontânea
logótipo da Acre Properties

Resposta da Acre Properties

Hi Julia,

Thank you for the review, I'm so pleased to hear we've made a big difference to your mum's life. It is a pleasure to have your mum as one of our long term tenants.

From all at Acre Properties

Classificada 5 em 5 estrelas

Domestic appliance repairs.

I have repaired the domestic appliance's for Acre Properties for over 10 years. They are my longest serving client and are a joy to work for. Always very thorough and easy to deal with.

19 de março de 2019
Opinião espontânea
logótipo da Acre Properties

Resposta da Acre Properties

Hi Robbie,

Thank you for your review, you have been a pleasure to work with and we look forward to working with you for many years.

From all at Acre Properties

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