Curate's Egg. Pleasant enough people, but impossible for them to get the correct answer first time round. At the time of writing the appropriate outcome is still awaited. Update: Action since... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Useless staff. I phoned this morning to enquire about my estimated bill. So asked the agent why was my bill estimated, and I'm usually at home as hardly go out due to my disability. The agent sounded... Ver mais
It has taken 6 months to get an invoice that actually matches the amount you say I owe for one meter. Now got one the phone number to pay it doesn't work and the online link to pay doesn't work! AND y... Ver mais
Fantastic customer service from Joanne Bonner who called me to rectify our issues going back to last year. She had our old account closed down straight away and set up a new business account for ou... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Affinity for Business is a clean and waste water retailer; we provide these services to businesses located in the UK. We are passionate about customer service and we are always looking to improve by listening to our customer feedback - that is why it is so important to us that we read every review and act on any advice/suggestions or improvements that you have given us through them - as well as feeling good about the nice ones! You can be assured that with Affinity for Business you will deal with a company that talks simply, avoids jargon and listens to our customers – if you are unhappy with your current provider then give us call, we will answer your call in seconds! Say hello to our team on Twitter @affinityfb, Facebook and LinkedIn 👋🏽
Informações de contacto
Alchemy - 2nd Floor, Bessemer Road, AL7 1HE, Welwyn Garden City, Reino Unido
- 0345 357 2424
- enquiries@affinityforbusiness.co.uk
- affinityforbusiness.co.uk
1,7
Muito mau
460 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service
Excellent service. Chrystiana was extremely helpful and knowledgeable giving us the information needed to start resolving a complicated problem. Colin Fit Club Studios
21 de dezembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Colin,
Thank you for taking the time to leave us such a nice review. Chrystiana and the AfB team will be delighted to read this.
Have a great day! Tom :)
Great service
Great service, excellent communicator, thank you, A*
13 de dezembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Janette, thank you very much for this review - I'm glad you had such a good experience with us.
Have a great day, Iliana :)
Alex was incredibly helpful and dealt…
Alex was incredibly helpful and dealt with my enquiry quickly and efficiently
10 de dezembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi there, thank you for rating us 5-stars, we really appreciate it!
It's great to read we were able to sort things out for you, Alex will be really pleased with this.
Have a lovely day, Iliana :)
Highly Recommend Affinity (For Business).
Highly recommend the service from Affinity for Business. The customer service adviser (Melissa Hasler) was very efficient and sorted my query with no problems at all.
10 de dezembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Sandi, thank you for taking the time to review us.
Mel will be so happy to read your feedback!
Have a lovely day, Iliana :)
Thank you for such quick response and…
Thank you for such quick response and providing the information I required, excellent service
10 de dezembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Anna, thank you for this 5-star review! I'm happy to hear the team could help you.
Have a lovely day, Iliana :)
Resposta da Affinity for Business
Thank you for our 5-star review - we really appreciate it :)
Keely
Many thanks for correcting our payment…
Many thanks for correcting our payment error with a minimum of fuss.
9 de dezembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Mervyn, thank you for taking the time to leave us a review.
I'm glad our team were able to help with your enquiry - delivering excellent customer service is something we pride ourselves on. If we can be of any more help in future, please don't hesitate to reach out.
Have a great day! Keely
Excellent Response
Excellent Response - thank you. When I originally phoned I was given the option of waiting or you would phone me back when someone was available, which was great and I wish other companies could follow suit.
Since then, your follow up actions have been so much quicker than all the others I am having to deal with at the moment.
So, thank you, again.
Clive
6 de dezembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Clive, wow your review is so lovely to read. Thank you for taking the time to post this!
The team will be so happy to read your comments. I'm so glad our customer service efforts have stood out from the rest - delivering excellent service levels and response times are a top priority of ours, so it's great to read this is coming across in your review.
Have a lovely weekend, Iliana :)
problems setting up online account
6 de dezembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Mr Wright, thank you for leaving your feedback. We really appreciate it!
I'm so sorry you had issues setting up your online account. I've just spoken to a member of our team who has confirmed the set up of your account with you - I'm glad we could help sort out any issues and I hope you enjoy using the great features in My Account.
Have a lovely day, Iliana :)
well trained staff & polite
5 de dezembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi there, thanks for sharing your review.
We're really pleased to read you had a good experience with us.
Have a lovely day, Iliana :)
Very Helpful
The gent I spoke to was really helpful and efficient, he dealt with my enquiry promptly.
5 de dezembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hello, thank you very much for the 5-star review!
I'm so glad the team were able to help with your enquiry - delivering excellent customer service is something we really pride ourselves on.
Have a lovely day, Iliana :)
Affinity for business dealt with this…
Affinity for business dealt with this very swiftly.
4 de dezembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi there, thanks for taking the time to review us , I'm so glad we were able to sort things out for you.
Have a lovely day, Iliana :)
Clear, concise & accurate advice given.
Your customer service assistant Alex was most helpful & concise in explaining various items to me. He spoke clearly & was thorough. Alex got confirmation of advice & called me back with further information as promised. Many thanks.
4 de dezembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hello, thanks for leaving such a fantastic review.
It's lovely to read your experience with us - Alex will be so chuffed with this!
Have a great day, Iliana :)
Excellent service
4 de dezembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Shirley, thanks for the 5-star review, we really appreciate it!
Have a great day, Iliana :)
Quick resolution of issues
Quick resolution of issues - Friendly and helpful customer service advisor Joanne.
3 de dezembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Kirsty, thanks for leaving such a great review.
I'm really pleased that we could resolve any issues for you, Joanne will be so chuffed!
Have a lovely day, Iliana :)
helpful and friendly
3 de dezembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi there, thanks for taking the time to review us. It's nice to read you've had a good experience with the team.
Have a lovely day, Iliana :)
perfect and prompt service
29 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi, thanks for giving us such a great review - we're so pleased you had a good experience!
Have a lovely day, Iliana :)
slow responses and still waiting.
We took over a business 24th August and the most trying thing I've had to do is organise paying for the water. Emails sent to me (dear Pauline) - not my name! I have tried on numerous occasions to get a bill!!! I want to pay - Affinity get on with it.
29 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi there, thank you for your feedback.
I'm very sorry to read you've had trouble with receiving and paying your bill. A member of our team will be in touch with you today to clarify any issues regarding your bills and confirm your customer details with you.
Again, I am very sorry for any inconvenience this has caused - this falls below our usual standard of service and I hope you'll be able to rate us higher in future.
Many thanks,
Iliana
My query was dealt with efficiently.
My query was dealt with efficiently.
Thank you!
29 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi there, thank you for posting this review!
I'm so glad to read you've had a good experience with us.
Have a lovely day, Iliana :)
Quick, Efficient and Friendly
Quick, Efficient and Friendly!!!
29 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Sophie, thanks for the 5-star review, that's just what we love to hear!
Have a great day, Iliana :)
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