Big fan of aircraft model store, very accommodating to a request to split the order and send what was available now early (for a birthday). They were extremely quick to respond, super friendly and... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Bought several models from AMS..Had conversations with them,when a model i paid for on pre-order had to be cancelled..They gave me a percentage of my next model choice. Great delivery time and grea... Ver mais
A empresa respondeu
Order processed quickly and arrived to Cairo , Egypt fast One minor issue, there was a damage at one of the elevators of the airbus beluga, I did fix, not sure was it from your side or the customs... Ver mais
A empresa respondeu
Delivery was fast however spending £280 i expected more from the models i received. A lot of which were either very small or plastic which i wouldn't expect for the price of them. £50 for a plastic mo... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Welcome to the official Aircraft Model Store TRUSTPILOT page! We would absolutely love to hear your feedback after you have shopped with us. We are a UK based Herpa, GeminiJets Phoenix, JC Wings, Hogan, Sky500 & Skymarks Retailer with a growing selection of over 2000 models across various scales. If you haven't shopped with us already, head over to our website - we can't wait to serve you.
Informações de contacto
4,3
Excelente
1 mil opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great communication thanks so much🏆👍
15 de abril de 2025
Opinião espontânea
Resposta da Aircraft Model Store
Thanks so much for the great review! We're really glad the communication stood out; we appreciate it!
The actual model is very good
The actual model is very good but unfortunately the engine on one of the wings keeps dropping off, so had to glue it on, not very convenient for a 6 year old child on his birthday.
7 de abril de 2025
Opinião espontânea
Resposta da Aircraft Model Store
Thanks for your review, and we're sorry to hear about the issue with the model. We'll be in touch shortly to get a few more details so we can look into this properly and help resolve it for you.
Resposta da Aircraft Model Store
Thank you so much for your kind words! We're pleased to hear you were happy with our service, We do our best to get orders out quickly and smoothly.
From ordering my item to delivery very…
From ordering my item to delivery very fast and easy will be ordering from this outlet again great service .
1 de abril de 2025
Opinião espontânea
Resposta da Aircraft Model Store
Thanks so much for the great feedback! We're pleased to hear you found the process quick and easy. We look forward to your next order!
Everything as described brill delivery…
Everything as described brill delivery time great model and great service
2 de abril de 2025
Opinião espontânea
Resposta da Aircraft Model Store
Thanks for the great review! We're so glad to hear you're happy with the model and our service. Enjoy your new addition!
Yet again my delivery arrived with…
Yet again my delivery arrived with damage but this time it was both models ..I was glad to see a fragile label on the box but think the packaging contents need to be more protective.
I still want to get these models but I will probably be picking them up from the shop in future
27 de março de 2025
Opinião espontânea
Resposta da Aircraft Model Store
Thanks for your review and we're sorry to hear both models arrived damaged. We've already sent you an email so we can get this resolved for you straight away - just reply there when you can. Thanks again for your support!
Amazing Customer service
Amazing Customer service they let me exchange a 1/2 models I ordered as I ordered the wrong one but amazingly managed to change Will definitely be ordering again
19 de março de 2025
Opinião espontânea
Resposta da Aircraft Model Store
Your 5-star rating is a wonderful surprise. We're so happy to know that you enjoyed our service.
New to the 1/400 die cast hobby
I am new to the 1/400 die cast hobby and was a nice selection to choose from although hoped to see some older kits. was really happy with the order and delivery process. I needed some advice with one of the models and the friendly helpful chap I spoke to was quick to help over the phone and soon got me sorted.
20 de março de 2025
Opinião espontânea
Resposta da Aircraft Model Store
Thank you for giving us a perfect score. Your positive feedback motivates us to continue providing excellent service.
I just recently ordered airforce one…
I just recently ordered airforce one 747 plastic model 1:250 scale on Friday and it arrived on Monday. I’m so happy with the product, the quality of the model and time it took to arrived
15 de março de 2025
Opinião espontânea
Resposta da Aircraft Model Store
We are incredibly grateful that you took the time to leave us a 5-star review.
Great experience
Fast delivery, easily navigable website, great selection of 1/400 commercial aircraft
15 de março de 2025
Opinião espontânea
Resposta da Aircraft Model Store
We're happy you enjoyed your experience! Thank you for the 5-star review.
ordered the Herpa Air Canada Boeing…
ordered the Herpa Air Canada Boeing 787-9 Dreamliner 1/200 Scale at the start of November, expecting it to arrive in time for Christmas as a gift for my boyfriend. It’s now four months later, and I still haven’t received it. The release date keeps changing, yet I’ve had zero updates on the delays. At this point, it’s becoming a complete joke. If there are constant delays, the company should at least communicate with customers instead of leaving us in the dark. Will I ever get this product, or should I just assume I wasted my money? Very disappointing experience—would not recommend ordering from here if you expect timely delivery.
1 de novembro de 2024
Opinião espontânea
Resposta da Aircraft Model Store
We apologise for the delay with your Herpa Air Canada Boeing 787-9 Dreamliner 1/200 scale model. We understand your frustration regarding the pushed-back release dates and poor communication, especially since this was meant to be a Christmas gift.
We want to clarify that these release dates are completely based on the manufacturer and not us. We are similarly affected by these delays, though we should have informed you better.
We're committed to resolving this situation and improving our service. To help us investigate your order's status, we'll send you a direct message shortly requesting specific order details.
Thank you for your patience and for bringing this to our attention. We value your business and will work to make this right.
An extensive website with a fantastic…
An extensive website with a fantastic stock. Ordered and delivered so quickly at a competitive price. Kept informed by email every step of the way. Will definitely be ordering again
26 de fevereiro de 2025
Opinião espontânea
Resposta da Aircraft Model Store
We're so grateful for your 5-star feedback. It's a great reminder of why we do what we do.
Good service
12 de fevereiro de 2025
Opinião espontânea
Resposta da Aircraft Model Store
We're happy you enjoyed your experience! Thank you for the 5-star review.
better
it was a lot better than last time but the fuselage of the cockpit is a little unequal
19 de fevereiro de 2025
Opinião espontânea
Resposta da Aircraft Model Store
Thank you for the feedback; we're glad you noticed the improvement and will address the fuselage discrepancy in our quality control.
First rate service and at a fair price.
First rate service and at a fair price.
18 de fevereiro de 2025
Opinião espontânea
Resposta da Aircraft Model Store
We're happy you enjoyed your experience! Thank you for the 5-star review.
Amazing service with quality products…
Amazing service with quality products and fast delivery by Royal Mail. Thank you so much my 5 year old son is very happy. I will be buying from you again.
18 de fevereiro de 2025
Opinião espontânea
Resposta da Aircraft Model Store
We're thrilled your son is happy and appreciate your kind words about our service, products, and fast Royal Mail delivery – we look forward to serving you again!
Products up to expectation
Products up to expectation. Good Attention to detail. relatively fast international delivery
14 de fevereiro de 2025
Opinião espontânea
Resposta da Aircraft Model Store
Thank you so much for taking the time to leave us a 5-star review.
NG Models B787-9 Qantas
Great model at a great price. Service was fantastic as usual.
8 de fevereiro de 2025
Opinião espontânea
Resposta da Aircraft Model Store
We are incredibly grateful that you took the time to leave us a 5-star review.
Delighted with the service and quality…
Delighted with the service and quality of the models I’ve purchased to date .
12 de fevereiro de 2025
Opinião espontânea
Resposta da Aircraft Model Store
We're so grateful for your 5-star feedback. It's a great reminder of why we do what we do.
Lockheed Tristar
Preordered and got it before the release date was great for me as it was a valentines present. Made my Girlfriend very happy packaging was very clean and crisp and there was obvious care taken with the transporting
13 de fevereiro de 2025
Opinião espontânea
Resposta da Aircraft Model Store
We're thrilled you received your pre-order before the release date, making your Valentine's Day gift a success, and we appreciate your feedback on our clean packaging and careful handling.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.