ALIGNEOpiniões 

I recently bought two sizes of the same jacket I returned one and kept the other one. Upon inspection I realised that the one I kept had some flaws. I contacted them and Jodie got back to me, I send photos and she was very accommodating and asked me to complete an exchange online and once they have the jacket back they will send me a new one. Jodie was really helpful got back to me very quickly and was very understanding to all my questions. Thank you, I will definitely be purchasing again.

Super fast and super friendly customer service.

Payed £119 for a dress & £4.95 for delivery only to find the quality was very bad, multiple thread & fabric pulls with multiple unfinished stitchings too. I could tell it had been returned by someone else as the tissue paper was already creased & used not smooth. Maybe this was a one off but quality control should be better at these prices. Free returns but I have paid £5 delivery for this disappointment.
Update, customer services have refunded my delivery cost & I am happy with the way Algne customer services have dealt with this.

I love this clothing brand, and although sometimes the returns process isnt quite as quich as others, they are always responsive and today Jodie a member of the customer care team was extremely helpful and resolved my enquiry super quickly , with both effeminacy and kindness, so please thank you

Very responsive customer service.
I needed exact measurements for an item before ordering and the kindly provided me the exact dimensions for my sizes,
No questions asked.

The customer service team was so amazing and fantastic in helping with my exchange!

Great products and great customer service! Love their clothes.

Great clothing and great customer service. I’ll definitely be a repeat customer!

I placed my first order with Aligne. The order got to me quickly and on time. The dress was beautiful and great quality but needed to return it because it didn't fit. When I emailed them with questions they responded right back and made the process super easy. I will definitely be buying from Aligne again.

Wonderful customer service. I had an issue with processing a return online. A representative went above and beyond to help sort out the issue. It was resolved quickly. Beautiful clothing as well. I will be back!

Customer service was fantastic when I had challenges with returning products.

Kind, timely, and compassionate.

Excellent customer service and products. I now own three Aligne dresses and love them all. Highly recommend.
:-)

I had a concern with an order and worked with Jodie from Aligne and she was phenomenal! She was very patient very understanding and resolved my issue. Customer service is excellent and I will continue to be a customer for this reason. Thank you, Jodie!!

Amazing customer service and response at a busy time of year, good quality items and very stylish, well made products

Simple procedure to purchase and (unfortunately) return (size).

We NEVER received our package 28 days after the purchase. I paid 130,95 euros (including delivery) for nothing. The customer service of this company is useless as they keep referring me to FedEx and do not care at all that their shipment (and my money) was lost. I will avoid them on the future, unless they change their approach quick.

Update; the package was sent back to us by Aligne and we are very happy with our purchase.

Every bad thing you read about delivery is true

13th dec ordered an item next day DPD.
23rd dec I’m still waiting. Contact customer services - only web form is option - 24th they say courier error and would I like them to send another next day - will be with me 28th. Missed Xmas so ok.

27th I pay a £7 fine to Royal Mail who deliver my dpd parcel as aligne put it in the wrong bag. Aligne say not their fault as they have been busy! Never had this with anyone else.

4th jan after much mail exchange they reluctantly refund dpd postage and the Royal Mail fine - but this is very begrudgingly with me sending multiple proof. Never received the replacement they sent - wonder where it went.

Their warehouse process is just rubbish, and customer services whilst polite is not helpful and definitely struggles to accept it it their fault.

I’d belive everything you read and avoid them like the plague!

I liked the dress I ordered so much that I ordered it again. The Grace dress is a gorgeous denim swing dress that has a shape and drape that will suit anybody. The quality is supreme. The shipping was super quick.

Aligne went above and beyond for my order. My delivery was posted to my old address as I recently moved house, I contacted the customer service team and they confirmed it was being sent back to them. They then sent it out via next day delivery as soon as it got back to them as I explained I was hoping to wear it for a wedding.
They were so helpful and kind over emails.
Will definitely be a returning customer due to the excellent support.