Amazon Opiniões 

I am very satisfied with the speed and quality of the delivery. The Breville the Easy Air™ Connect Purifier was delivered the same day and the courier rang the doorbell, while the Waterpik Cordless Advanced 2.0 arrived earlier than expected, but in that case the courier did not ring the doorbell.

The products arrived in good condition and were well packaged.

However, I have serious concerns regarding delivery security. Parcels are left unattended at the front door without supervision and without requiring a signature or personal handover. This means that anyone can easily take the package before I collect it.

Because of this, I do not feel safe continuing to order in this way, as a customer I do not have sufficient protection if a parcel goes missing after being left at the front door.

Just terrible delivery methods every time. I'm in an apartment and there are communal areas that are definitely unsafe for personalised mail. They said they handed it directly to the customer but that wasn't me so I'm just wondering, sid they just give it some random person in the foyer ? Its a third party seller so I have received no replacement and no refund. I cant even get a reply from the seller or Amazon. There have always been dodgy.

I initially left a honest 3 star review for Amazon on my recent purchase and left a video of product to backup my 3 stars review. They emailed me saying they wouldn’t post my review because it doesn’t meet there guidelines ( obviously they only want 5 star reviews) and I’m not going to lie about my recent purchase. So I replied to the email saying my review didn’t meet their guidelines and asked them to tell me what part of my review they unhappy with and the email bounced back to me even though it had REPLY at the top. So my review here is a 1 star for Amazon and they want me to edit my 3 stars on there site and I will but it will bump down to one star because they think they can quietly bully people into giving untrustworthy and dishonest reviews. I’m not one of those people.

Amazon stores are a total scam. For starters the items I purchased and received were not as shown on the web, I received poor quality items that looked similar and would only last a day or so. I submitted a return request and was apporoved with an return shipping address which I had to also pay the return postage on. The return label which was sent with the return should have had tracking but this system has failed to work and now the returned items are lost some where. Amazon has no way to contact them regarding this matter, no customer help, no phone help,no contact us help , no chat bot help. Its just a total scam store and I will never shop there again, plus I also state that no body else should shop this store again. What a waste of space Amazon is.

Parcel not delivered despite very clear address and delivery instructions. Didn’t bother to ring. Didn’t bother to locate the address for delivery. Still waiting for refund over 2 months later.

Amazon acknowledged my order, claimed the item was in stock, but did nothing! I waited and waited. I contacted customer service and was promised the item would be expedited. I waited and I waited. The second time I contacted C/S, I just got the runaround. Eventually Amazon cancelled the order, whether I wanted it or not. Abyssmal service, I bought one at Ali Express, no problem.

I ordered 2 books nearly 2 weeks ago with no updates as to delivery date. The books are available in book shops so they are available but apparently not to Amazon. One is for a birthday present so delivery date is important.

Claim decision on order 249-1959981-8989437
You are rotten service
1/ I have not withdraw the claim !!!!!!!!!!!!!!!!!!!!!!!!!!!!
2/ You have not refunded my returned postage, firstly it is in your policy and as well I have confirmation from your service staff. Mainly when the product was faulty ..
3/ Why you have been redirected to communicate with your supplier ? It is your responsibility as I have done purchase from Amazon not from your supplier
You here to make my life terrible and changing all to lies and to what suit you .. All what I have asked was, due to your low support, to cancel my Prime Membership and refund balance to my Visa, then I will close my account .. and this is ignored ....
John, Monbulk

Des articles sont achetés sur mon compte. Je n'ai pas fait d'achat. Soit quelqu'un fait des achat à ma place. Soit le site internet Amazon France beug. Arrêtez sa.

Complete waste of time trying to find one version of a very popular lamp design that’s been mass produced. First time I paid, the seller said they only have it in silver so I got a refund, second seller I paid and waited over a month to be told “it got lost” and was promptly refunded, eitherway Amazon is a complete waste of time! I should’ve realized when it’s owned by a snob with beady eyes and a hoarding problem. Go to a library if you wanna read books, not these folks!

Order for sofa, ottoman and chair to match was cancelled, so ordered again, cancelled again! I then ordered similar items with Kogan. The next day I have money deducted from my bank account for two chairs and ottoman from Amazon. Rang customer service and was told they'd cancel the orders and my bank account would be reimbursed within 24 to 48 hours. Next day I see items being shipped, rang them again and told items on the way now, to late to cancel, wait until they arrive and ring them to organise them being sent back! If you advise that an order is cancelled Amazon! Cancel the whole order!!! Don't take my money and send out items that are now useless to me if you can't supply the sofa as well
Having said all that, Kogan was great to deal with
One Star is being generous!!!

After having my delivery thrown over the 2m high back fence, and cleaning up what was left after my dogs attacked the package, I was issued a refund of which I thought was the end of the issue.

Sadly I then had someone contact me, sent me an authentication email which indicated I was calling Amazon (rather than the other way around), I was driving so couldn't reply but did pass old fashioned authentication, only to be told a resolution would be to put a note on my account telling delivery drivers NOT to throw the packages over the back fence, but use the covered front porch instead (as do all other drivers).

Whilst I was originally satisfied, I instead had to deal with stupidity from Amazon customer care. Someone who should probably be working in the warehouse, rather than contacting customers.

Was an amazon customer for years but no longer using due to poor customer service and poor response and action from Amazon.
Bought 7 items totalling $250+ and at checkout it showed 6 items were arriving in 2 days and 1 item in 2 weeks. After payment it updated all 7 items to be delivered in 2 weeks. I queried the due dates and was advised I will get a call back. After not getting any response for over 24 hours I called back and was told to cancel my order and reorder the 7 items for the correct due dates. I asked to cancel my order but was advised its too late to cancel some items now. Not happy.

It only took 2 months of constant contact to get Amazon to fix an error on their end causing all my sales to be inaccessible and cancelled. Customers were able to buy, but I could not see shipping details to be able to send the items. My account quality was trashed. And to top it off, Amazon refuse to refund $450 of fees for sales they blocked me from. Terrible selling platform, eBay is 10 times better!

Was looking forward to seeing the new stargate series and it is time we cancel Amazon Prime Video as the shows and movies are so boring would have made us keep it for stargate

Ended the chat with support.
10 dollar gift card is an insult for evey run around i have been through. I could just go to a shop and buy the product and not be stressed.
This has to be some kind of nightmare.
Ordered the product on the 30th of May and still haven't got it by the 5th of June. Prime membership is pointless if you pay for the convenience but never get what you paid for!

The absolute worst! Ordered a gift for someone that needed to arrive by a certain time. Paid extra for expedited shipping. The following day received an email saying the payment didn't go through. Strange as there was money in the account. Go back in to amazon and go through the payment process again. Goes through, everything looks good. Notice that after 2 weeks the item hasn't been dispatched. Contact them FOUR times and am assured that it is still going to arrive on time. They are "just about to dispatch". Finally 2 days before its meant to arrive still not dispatched, they try to tell me it was never paid for. Wrong. My bank statement would argue that is was. Am assured it will be sent tomorrow but obviously now it will be a week late. Check again today, not dispatched. Why not? No payment. Explain everything all over again. Oh now its a technical issue and I should cancel the order and reorder. No. How about I cancel the order and amazon can get ******! Never again. Sadly I still have $100 in amazon vouchers?!?!

Will screw you over and offer no assistance at all

I have been an Amazon customer for about five years, but I think it is time to say goodbye.
In my experience, when an item purchased with a two-year warranty becomes faulty, it is very difficult to obtain a refund or replacement. I would rather shop at Myer or other physical stores, where warranty claims are usually handled directly and the item can often be replaced without so much hassle.
What disappoints me most is that Amazon, acting as the middleman between the customer and the seller, has not been very helpful when warranty issues arise.
For this reason, I prefer to buy from retailers that provide better after-sales support and make warranty claims simpler and less stressful.

I ordered one book - which happened to be the volume 2 of a series; to my surprise when I checked my kindle, I got two books delivered because Amazon had decided that I should have purchased volume 1 and of course charged me for it.
I called support the agent was courteous, understood my frustration and offered a refund.
Still, I am shocked that I had no say in deciding what I should purchase.