Amazon Opiniões 

One star is too high.
fine unless you have to talk to a real person re a item which was incorrectly sent to me.
idea of organising a return or help with a refund is impossible. So,So hard and time waisting trying to find were you go on site to explain your problem.

Two parcels not delivered to correct address. The photo provided was not my address. Tried to complain, but Amazon make it impossible to communicate with!

Falsely claimed my $799 robot cleaner was safely delivered, and then threatens to shut my account!

Upon checking out, it stated clearly that I’ll need a signature or pin upon delivery. Woke up, check my account and says the robot cleaner was delivered at 6:34am. Wtf?!

Opened the door, robot cleaner not there! Contact Amazon and they says wait for 48 hours. The delivery company “hubbed” sent me a photo of proof, and guess what?! It’s not my house!

Contacted Amazon they told me to wait until the end of the 15th, waited, contact them, and was told it’s been escalated. Checked my email, got a “warning” to say the item is safely delivered and that if I continue they reserve the right to ban my account! I asked to upload the proof from the delivery company, they said the case is final, and will not response anymore! wtf?!

So not only is the item delivered wrongly, Amazon did not help nor provide ways for me to proof it was delivered wrongly, and then threatens to ban my account.

Tentative de commande avec une belle offre amazon le 6 juillet. Aucune mise à jour de la commande alors que la date de réception théorique est dépassé.
J'ai appelé le service client avec une bonne prise en charge au début. Le service client m'assure qu'il y a un problème dans l'expédition et qu'ils font le nécessaire pour me renvoyer un dreame l40. On m'assure également que je serai rappelé.
Sans nouvelle du service client, je décide de le rappeler on me dit désormais que rien n'a été expédié et qu'il faut annuler ma commande pour la repasser. J'alerte alors que je bénéficiais d'une offre promotionnelle, on m'assure qu'elle est toujours en vigueur.
Aucun geste commercial n'est proposé, ma commande est annulé et le dreame l40 est désormais plus de 100 euros plus cher....

Je suis vraiment déçu par le service amazon connu pour sa réactivité qui a été sur ce coup lamentable.
Je vais surement regarder ailleurs pour acheter ce dreame l40.

This will be the last time I'll be using Amazon I went and ordered a phone from one of their counterparts Amazon Germany it was advertised as unlocked for like carriers I mean there are other item descriptions that were wrong too but anyway I got the phone it's not unlocked to all carriers and all countries it's locked I've tried to contact Amazon Germany to a no avail I contact Amazon and the best I can do is all we can offer a refund we have no ability to contact our counterparts and we cannot help you any further so now this b******* I'm never ordering from Amazon again and I'm cancelling all memberships

Receiced a parcel today which supposedly contained a watch i had bought through amazon along with a blink x2 camera pack for an extra $20 through amazon prime!!
I had already decided to return the camera because amazon was charging me some $59 instead of the advertised $20!!!
Imagine my surprise when i opened the transit package and opened the watch box with complicated bits and pieces only to find a completley empty box!!! NO WATCH!!!!! Only a very small plastic ratchet strap which looked as if it had been cut. First time buying something other than a dvd previously, and felt a foreboding at buying something online which i swore i would never do!!
Setting up a return/refund on amazon website is a nightmare, it is designed to deter people!!!!!! Finally worked it out and now need to travel 90 klms to drop this rubbish off at their drop off point!!!!
Amazon had a myriad of reasons to tick as return, oddly, missing goods inside package is not one of them !!!
Will be interested to see if they honour their return/refund policy, either way i learned my lesson.
PITY CANT DOWNLOAD PICS HERE!!

What ever has changed in the last 6 months has made delivery and shopping experience terrible! No next day delivery, missing estimated delivery dates, damaged parcels the whole delivery system has gone haywire. Compared to what it was this is such a step backwards and has me reconsidering my prime membership and if I continue to use Amazon.com.au. absolutely disappointed

Wish I’d read reviews before delving into buying online .
Tried to make a purchase in April but Amazon cancelled it .
Received email saying the order was cancelled and I wouldn’t be charged .
Thought nothing of it .
After checking my accounts yesterday I came across a charge for the item that had been debited .
Looked all through their confusing array of customer support garbage chatted to 4 different reps . All ending up saying they will hand ball it to another department
Received email to inform me that there must be another person that made a purchase without your consent or it’s for a subscription.
I look at my orders on my account and there are none
There are also no transaction for the amount debited from my bank.
The only linked evidence of the item shows as a photo of the item saying cancelled item . No other details . Opted for call back Customer service .
The line was ridiculous with audio loss . I suppose she didn’t appreciate me questioning her as to you have my name shouldn’t you be able to go into my account chats and access the details about this dispute rather than have to tell it all over again for the 5th time . The line when silent and I hung up . Thinking Customer disservice is the correct term .
Have now moved it to my bank to deal with it . If no remedy there then Consumer complaints is next I guess

Purchased an item with delivery timeframe of 11days, second day the exact item had reduced its price and is significantly cheaper, I kindly asked to claim the difference on that day with their online chat, the employee nickname "Twinkle" refused to help and abruptly ended my chat while I was trying to communicate with them in the middle of typing, without offering a true solution.

J'ai acheté en toute confiance, mais mon colis n'est jamais arrivé. Le livreur a indiqué "livré dans le jardin" sans même avoir essayé de me joindre. C'est impossible de livrer dans mon jardin car il n'y a pas de numéro sur la maison. Le numéro est uniquement sur la boite aux lettres qui est au bout du chemin. Je précise que ce chemin est collectif à plusieurs maisons et qu'au bout du chemin il y a plusieurs boites aux lettres.
Aucun voisin n'a eu le colis dans son jardin.
Amazon m'a demandé des photos et me demande a été rejetée car .... : impossible d'identifier le numéro de la maison.... !
Donc impossible que mon colis ait pu être livré dans le jardin ???? mais dossier clôturé... j'ai perdu 100 euros quand même.

Le service livraison et le SAV Amazon n'est plus aussi fiable qu'avant, je ne commanderai donc plus car trop risqué.

I LOVE AMAZON!!! I can't always go out of the house as I take care of my kids but always got my deliveries on time and fast, no need to go to coles or woolies to buy bags of rice and have to carry it all the way to my car. Prices also great when there's discounts and you get prime video with membership. Only thing that's changed now is the ads on prime video but still great app

Parcel stolen - marked "attempted to deliver, will try again" on my Amazon (it was not as I havent left the house), internally marked as "damaged unable to deliver". This is not the first time I have had issues with amazon delivery, even with very clear and detailed delivery instructions.

Cancelled my prime and cut ties. Would rather spend $2 more in store and save sitting around for days than deal with the stream of excuses for why they cannot manage to deliver

Extremely poor experience with Amazon Australia and Prime delivery.

I ordered items advertised with Prime next-day delivery, due to arrive on 3 July. By mid-afternoon on the delivery day, the order still had not shipped, no carrier had been assigned, and Amazon could not tell me when, or even if, the items would actually be dispatched.

What followed was a string of contradictory and, frankly, disingenuous explanations. I was told the items would still arrive on the promised date despite not having shipped. I was then told to place a second order and hope that one arrived sooner. I was told the items were out of stock and would not be available until 6 July, then later told that was wrong and the items were in stock. I was also told the order was in the “final stage of shipping” and would arrive the next day, despite there being no meaningful tracking or dispatch information.

At some point, this stops looking like poor communication and starts looking like incompetence, or worse. Selling Prime next-day delivery, failing to ship the order, giving customers contradictory information, and then pretending the problem is being meaningfully handled feels dishonest. Whether the issue is incompetence, internal chaos, or deliberate misrepresentation, the result for the customer is the same.

I did not want a refund. I wanted the items delivered within the timeframe Amazon promised, or at least a clear and accurate answer about when they would arrive.

This experience has seriously reduced my confidence in Amazon Prime. When a company sells delivery promises it cannot meet, then provides explanations that appear to be false, that feels less like a premium service and more like a scam.

I ordered 3 seperate orders from Amazon over this week, they managed to get one item out of three delivered to the right address, one item has been delivered to a residence no where near the delivery address, got a message to ask where to deliver as they were there to find them not there and now where in sight, when texting back to say you are not here and haven’t delivered to the right address they blocked me. Why can you have delivery drivers that can read and not pressure them to deliver at any cost even to the wrong address, 1 product out of three is pretty poor

Amazon delivery is so rubbish. You pay for a prime membership and they delivery it to a different street and even straight to the people that happily steal your parcel.

Amazon refunded my stolen package just called customer service it only took 5 minutes full refund item plus postage $54.00 money was in my account next day I gave three stars because their delivery service is very poor the first item was delivered to the apartment next door they sent me a photo immediately so I was able to retrieve it the second item was left down stairs no photo sent but I was notified immediately and retrieved it the third item was left down stairs again at 11am I was home all day waiting for it at 3pm I checked tracking and there was a photo of my package down stairs I didn't receive any notification on the delivery it was my impatience that caused me to check tracking and discover the delivery had been done four hours earlier the man who lives on the ground floor is a drug dealer/vandal/thief he has spray painted graffiti all over the building a trail from the front of the property to his front door a trail littered with syringes and needles has broken into the car's in the carpark stolen anything valuable including clothes off the clothesline Amazon are delivering my package directly to him they made a note on my account ground floor is unsafe for parcel bring it to my door like they should of done a fourth parcel was failed delivery attempt for three days in a row with the courier eventually calling me saying my address is the train station across the street so I was able to retrieve that parcel as well but none have actually arrived at the address given to Amazon refunded very easily and quickly but terrible delivery service

Amazon is most likely OK except for their couriers. They Use Dragonfly which are the worst business you could ever imagine. Drivers get lost, parcels get lost and if they do find you they throw your parcel at your door. I wont use Amazon for this reason. Hopeless

Amazon are wonderful. I love Amazon shopping! The ordering and delivering of my items have always been a pleasure. The delivery people are friendly and efficient. I thoroughly enjoy the deliveries arriving at my door and highly recommend Amazon shopping, especially being a Prime member which means free delivery. I love the fast deliveries and being able to simply purchase only one item. I often find Amazon is better value than being elsewhere.

I ordered a globe map on April 10th 2026 for 200 AUD. MS Miracle was the seller. After 3 months it had still not been delivered with Amazon saying it had been dispatched and was in transit. Multiple attempts have been made to cancel and arrange a refund with dead ends occurring every time. Every path to a refund or cancellation ends with no result. Amazon still has my money, I have no goods and it seems impossible to recover it. The ombudsman is the next step. Severely disappointed with Amazon as it shouldn’t have come to this, nor should it be so hard to get your money back from something they didn’t deliver and now abandoned.

Ordered an item on the 22nd of May. A $1600 car part. I received somebody else's order a part worth around $300. I have given them all the information they have requested photographs of the incorrect part that was delivered etc .Amazon are holding my money and will not provide a refund It's now been over a month.

Terrible support, I am going to have to engage the Australian authorities to get my $1600 back.