Aphrodite Opiniões 

244
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic place couldn't fault it Staff were really good Good service when we required it hot tub ready when we arrived lovely stay

Classificada 5 em 5 estrelas

Brilliant service from Aphrodite as always. Bought online from them many times now and always get quality clothing that’s well packaged and quickly delivered. Just recently purchased a stone isla... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great choice of Stone Island products. Great communication, product wrapped with care and boxed. Super fast delivery, received within 25 hours of placing order at no additional cost. Well done to all... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Class store purchased cp company 24/1 khaki polo store were spot on and quality garment buy all my stone island cp company paul smith clobber from here Staff excellent and friendly use the online... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa

Escrito pela empresa

Aphrodite was established in 1994 with the goal of providing the North East with the finest designer menswear and footwear from carefully selected brands such as Stone Island, Paul Smith and CP Company. Through the years we have pushed forward and evolved, launching aphrodite1994.com in 2007 to take our vision to the world at large. We now welcome regular customers from across the globe as well as an expanded and eclectic selection of brands, including Canada Goose, Moncler and New Balance among many others. Whether online or in our store, we remain true to our core beliefs: supplying the best products with the best possible service.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

244 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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4,4

Todas as opiniões

(244)

1 opinião nos últimos 12 meses

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Classificada 5 em 5 estrelas

No issues.

I purchased a pair of Carhartt cargos in the sale. Delivered on time and had no issue with the item.

Normally I check a company out on here before buying but this time I didn't because it was the last pair they were the cheapest online. Got a little worried when I saw some negative reviews afterward, but like I said no issues with my order. Cheers Guys.

8 de setembro de 2023
Opinião espontânea
logótipo da Aphrodite

Resposta da Aphrodite

Good Morning,

Thank you for your 5 star review.

I'm pleased to hear that you are happy with your order from us. we appreciate the great feedback, we look forward to hearing from you again soon☺️

Kind regards-Aphrodite Clothing

Classificada 5 em 5 estrelas

Amazing choice of products and fantastic cs

Amazing choice of products and some really lovely pieces.
I had a slight issue with my order because of a mistake I made when ordering. Spoke to Rhian in customer service and she was polite helpful and went the extra mile to make the whole process seemless. 5 star

17 de agosto de 2023
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Resposta da Aphrodite

Good Morning,

Thank you for your 5-star review.

That's great to hear I'll be sure to pass your kind words on to the team👍 we look forward to hearing from you again soon.

Kind regards-Aphrodite Clothing

Classificada 5 em 5 estrelas

First time using this online shop

First time using this online shop - Great price on a Patagonia 3L jacket - Cheapest I could find anywhere online. Jacket arrived within a couple of days, very well packaged and ontime. Thanks for teh great experience!

25 de julho de 2023
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Resposta da Aphrodite

Good Afternoon,

Thank you for your 5-star review.

That's great to hear Jon! I'm pleased to hear that your item was delivered swiftly and was purchased at a good price.

We look forward to hearing from you again soon.😊

Kind regards-Aphrodite Clothing

Classificada 5 em 5 estrelas

Great friendly staff loads of top…

Great friendly staff loads of top designers I picked up a few bargains today in there mid season sale well pleased with them they came in excellent packaging for just t shirts I shop here a lot they never disappoint top marks from me

2 de maio de 2023
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logótipo da Aphrodite

Resposta da Aphrodite

Good Afternoon,

Thank you for taking the time to leave us a review today.
It's great to hear that you were able to take advantage of our mid-season sale!

We look forward to hearing from you again soon. Kind regards-Aphrodite Clothing

Classificada 5 em 5 estrelas

5 star service every time

5 star service every time, good value quality items, the lads look after me all the time.

16 de abril de 2023
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logótipo da Aphrodite

Resposta da Aphrodite

Good Afternoon Darin,

Thank you for taking the time to leave a review with us today.
It's great to hear of your happy experiences with us, we look forward to hearing from you again soon.

Kind regards-Aphrodite Clothing


Classificada 5 em 5 estrelas

Quality Clothing... Quality Service

Ordered a Retro Patagonia Fleece from Aphrodite Clothing at a very competitive price - smooth transaction, speedy delivery
Unfortunately it did not fit
I returned the item with enclosed returns sheet & postage label.
Within a couple of days I received a confirmation email of receipt & refund
- absolutely no hassle

12 de abril de 2023
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Resposta da Aphrodite

Good Morning Barry,

Thank you for taking the time to leave a review.
I'm pleased to hear that your return was processed swiftly.

Kind regards-Aphrodite Clothing

Classificada 1 em 5 estrelas

Bought a shirt when offshore

Bought a shirt when offshore, got home tried it on was to small could not button up. Repacked in the exact same packaging it can in and sent it back next day.
Now they are trying to say I wore the shirt and there was marks on it!! Disgrace of a company staff are obviously not checking the items so if you read this go elsewhere for clothing there are much better sites out there, and they treat their customers so much better.
Yes marks on it that was not noticed by Aphrodite!!!
I would certainly avoid this company liars and thief’s, calling customers liars. Shocking, there CCTV viewers must not have their glasses on! Useless staff

1 de março de 2023
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Resposta da Aphrodite

good afternoon,

Thank you for your review.

I have had a look into this order and can see you received your parcel on the 16th of February, this was returned at your post office on the 22nd of February. upon inspecting the item we found that the swing tags had been removed and there were marks to the fabric on the back.

We have reviewed the CCTV footage and can confirm that this item had no marks and had all of the tags on the product when dispatched.
Due to this, we are unable to accept the return and as advised the item has been sent back to you.

For further information about our returns policy please see: https://www.aphrodite1994.com/returns

Kind regards- Aphrodite Clothing.

Classificada 1 em 5 estrelas

This is one of the worst online shops I…

This is one of the worst online shops I ever bought from in uk and to ship it to Kuwait.ordere on 31/1,until today I haven’t received my shipment,

30 de janeiro de 2023
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Resposta da Aphrodite

Good Morning Hmoud,

Thank you for taking the time to leave us a review.

Please accept my sincere apology that the courier faced some delays whilst delivering your parcel however I am pleased to see that they were able to successfully deliver your parcel. This is certainly not the experience we wish you to have with us I'm sorry if this has caused any disappointment.
Kind regards-Aphrodite Clothing.

Classificada 5 em 5 estrelas

Stone Island Jumper

My second order from this store within a couple of months. The jumper I ordered arrived the following day, once again packaged with love. The price was the best offered in the UK. Very pleased with this company.

22 de fevereiro de 2023
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Resposta da Aphrodite

Good Morning,
Thank you for visiting our online store again!
I'm happy to hear you have been pleased with your items from us.
Thanks again-Aphrodite Clothing



Classificada 5 em 5 estrelas

Great experience first time using…

Great experience first time using Aphrodite, ordered Canada goose jacket on Thursday evening arrived swiftly on Saturday. Would recommend. Thanks

18 de fevereiro de 2023
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Resposta da Aphrodite

Good Morning,
Thank you for recommending Aphrodite! And leaving this great review, I'm pleased to see you are happy with your new jacket 👍-Thank you Aphrodite Clothing

Classificada 5 em 5 estrelas

All good !

I have to admit I was a bit worried when I checked reviews after I made my purchase.... however happy to report all went well. Fast delivery, good Comms etc ... definitely would purchase from them again.

10 de fevereiro de 2023
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Resposta da Aphrodite

Good Morning,
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the good work.-Aphrodite Clothing

Classificada 1 em 5 estrelas

Worst experience EVER!!!

Worst experience EVER!!!! with them instructed a DPD driver to leave my parcel in front of my house and are lying and said I requested this I have spoken to DPD who have disputed everything they have said but they just don’t want to help me and issue my refund. When I didn’t spoke to their logistics manager R A (her initials)?who has the worst customer service and lacks patience I don’t understand how someone like that can be appointed a manager when she doesn’t know how to talk and pretty much shouted down the phone to me on our call this afternoon AVOID THIS COMPANY AT ALL COSTS THEY WILL LEAVE YOUR PARCEL ANYWHERE!! And expect you to still pay not offering a refund for goods that were misdelivered as per their request all the managers in this department and higher are useless and unhelpful worst company to shop with I personally feel like it’s a racist company that’s what it’s giving the only polite respectful agent there is Bry who is a member of the customer service team DO NOT SHOP HERE SAVE YOUR MONEY!!!

7 de fevereiro de 2023
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Resposta da Aphrodite

Good Afternoon Kristine,​
Thank you for taking the time to leave us a review.​

DPD has verified that the customer safe place instructions is "front porch" which has been selected by the consumer. ​

We don’t change the customers preferences on the app. The driver has followed protocol and delivered the goods in the correct location. DPD will not allow the dispute to be re-opened as the correct instructions have been followed, and as stated in DPD's terms and conditions: customers accept any liability if a safe place has been selected. ​

If a request is made for the parcel to be left in a safe place or with a neighbour, Aphrodite accepts no liability for loss.​

I would advise for future deliveries to update any unwanted settings that have been changed. ​

I am pleased to hear that customer service were able to look into this for you however we cannot take this query any further, as this has been closed by the courier.
Kind regards-Aphrodite Clothing

Classificada 5 em 5 estrelas

This is the first time I have purchased…

This is the first time I have purchased from the online site. I did read reviews on Trustpilot first, but I didn’t let them put me off & I'm glad I didn’t. I purchased a Moncler polo shirt for my partner Tuesday evening & arrived this afternoon by dpd super impressed with the fast delivery!
The polo shirt is perfect!!
I checked the certi logo through the Moncler site & everything matched!
I certainly will be using this site for more purchases in the future.
Thank you!!

26 de janeiro de 2023
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logótipo da Aphrodite

Resposta da Aphrodite

Good Morning,

Thank you so much for your kind words, Emma. We really appreciate you taking the time to share your experience with us. I'm happy to hear you are pleased with your order. We look look forward to hearing from you again-Aphrodite Clothing

Classificada 5 em 5 estrelas

Full Marks!!

Excellent people skills,Great service,Speedy Delivery!

14 de janeiro de 2023
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Resposta da Aphrodite

Hi Anthony,
Thank you for taking the time to provide such a positive rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.-Aphrodite Clothing

Classificada 1 em 5 estrelas

Waiting more than 3 weeks so far for refund

Ordered pre Christmas and correct item arrived quickly. However I returned the item well before Christmas and am yet to receive my refund. Aphrodite are looking into this as DPD collected the return and I’ve been advised that the item is at the DPD Newcastle depot. This was over a week ago but I still await the refund of over £400 3 weeks after returning the item.

I returned the item using DPD, the collection service chosen by Aphrodite promptly after deciding to return the item. The remaining issue is between DPD & Aphrodite but I can’t get my refund.

20 de dezembro de 2022
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Resposta da Aphrodite

Good Morning Daniel,

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Looking into this further I am pleased to see that your order has been successfully refunded.
Please accept our apologies and on behalf of DPD for the delayed return.- Aphrodite Clothing

Classificada 5 em 5 estrelas

5 Stars

5 Stars
Ordered some Yogi shoes in the sale.
Amazing price and customer service was second to none.
Packaging also elite,very impressive.

12 de janeiro de 2023
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logótipo da Aphrodite

Resposta da Aphrodite

Good Morning Jason,
It is our pleasure to hear your valuable feedback! I'm happy to hear you are satisfied with your order- Thank you-Aphrodite Clothing

Classificada 1 em 5 estrelas

Ridiculously short returns date

Ordered early December to avoid delivery strikes assumed due to time of year there would be an extended refund for Xmas for luxury items feels poor service and not in line with other modern retailers who appreciate return business taxing and expensive shipping make the item overpriced will avoid this company in future and would advise others to the same called customer service no exceptions made and to top it off they make you pay to send item back for an exchange talk about getting the customer experience you advocate and getting it wrong at every turn

4 de janeiro de 2023
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Resposta da Aphrodite

Good Morning Frances,
We apologize that our service did not satisfy your expectations, I am sorry to hear you are dissatisfied with our returns policy, please note this information is available when placing an order on our website.
If you would like to email us your order number to customer.service@aphrodite1994.co.uk our customer service team will be more than happy to look into this for you.
Thank you-Aphrodite Clothing

Classificada 2 em 5 estrelas

Pretty good prices, however would be nice if they've let you know that you have to pay for customs fee when shipping is free, and make sure everything was good

I dont like that they didnt state that theres customs fees billed to your address when you order overseas, when shipping is stated free. However Good pricing on lots of items, however itd be nice if they included what was inside the jacket for customs or else fedex will hold on for a couple weeks and youd have to call fedex and tell them whats the jacket made of. Just spreading this to save time on customs, however shipping is fast once customs cleared, arrived next day.

19 de dezembro de 2022
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Resposta da Aphrodite

Good Afternoon Tom,
Thank you for leaving a review.
Please note this information is stipulated on our website when placing an order that Customers are required to pay customs charges/Import duties which are calculated by the courier once the parcel reaches its destination country. However, I'm happy to hear you received this order swiftly.
Thank you-Aphrodite Clothing

Classificada 5 em 5 estrelas

Ten C jacket

Ordered a coat at 14:45 one day, the coat arrived the next day at 12:30. Perfectly packaged. I’m very please with it. Thanks for excellent service.

30 de dezembro de 2022
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logótipo da Aphrodite

Resposta da Aphrodite

Good Afternoon Darren,
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back soon. Thank you-Aphrodite Clothing

Classificada 1 em 5 estrelas

Stay away from this company

Stay away from this company. I bought a monclear coat and it was the worse decision ever. They say free shipping to the US. But what they don’t mention is the that they check off duty and tax fee will be paid by buye. Now I’m going to have to take to court FedEx because they are looking for $420 that they paid for duties and tax. It would’ve came out cheaper just buying the jacket in the US.

6 de outubro de 2022
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logótipo da Aphrodite

Resposta da Aphrodite

Good Afternoon Jose,

Thank you for bringing this to our attention. We’re sorry you had an unsatisfactory experience with your international order, it is stated on our website that we have no control over these charges, and cannot advise what the cost would be, as customs policies and import duties vary widely from country to country. -Aphrodite Clothing

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