I had no issues with ordering, but i did place 2 separate orders that had 2 tracking numbers, but they ended up being delivered in one parcel. Now i can’t create a return for one of the orders as it’s... Ver mais
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Leia as opiniões dos outros
The coat I ordered came quick and turned out to be beautiful. They also have amazing customer service, and were incredibly helpful when sorting out an issue I had with my order. It felt lovely to be t... Ver mais
A empresa respondeu
I’m always super reluctant to write a negative review however struggle to grasp the terms of this site. 7 days return policy when selling holiday wear seems baffling to me. Most people take items away... Ver mais
A empresa respondeu
I just received my order #217501 although it arrived quick (paid for express) the bikinis themselves are defected. Both are the same style and size XS but fit completely different. The white o... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Aria Cove is an attitude. It is for women who are confident about who they are. Our mission is to empower females globally to be confident in themselves and be who they want to be. Everything we create is aspirational yet affordable, understated and effortlessly cool timeless pieces for the confident, responsible woman. The brand enables empowered women to dress on point whilst being responsible and kind to the environment.
Informações de contacto
Reino Unido
- ariacove.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 90% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I ordered a few items with standard…
I ordered a few items with standard shipping and they all arrived the next day! Everything was stunning and an amazing fit. Would definitely recommend.
Waiting weeks on a refund won’t even…
Waiting weeks on a refund won’t even reply to my emails absolute disgrace that they get away with this . Don’t buy from this site
POOR POOR POOR - do not buy :)
Couldn’t agree more with the below reviews.
Quality was awful, customer service was even worse, sizing of clothes were laughable.
If you’re going to order from them, order from the small collection on ASOS because you then may receive a refund in time.
Contacted customer service to request a refund, took weeks for them to get back to me, my parcel was then sent back, didn’t hear from them until I contacted customer services 4-5 times!! The parcel had been delivered to them in May and they didn’t reply until late June to issue me my refund - which they said can take up to 14 working days. Money was received (obviously) later than this.
They must be paying influencers big money to be able to get them to wear their clothes because otherwise this business wouldn’t be as popular as it is.
Save your money girls :)
Poor Service
Have to agree with other reviews. Very poor service no response to any form of communication for weeks and weeks despite posting daily on Instagram. When a response was issued no apology. Would not purchase again or recommend.
Scammy
Ordered a dress and paid nx day delivery. Dress eventually arrived late and was the wrong item. Sent numerous emails requesting information so that i could return the wrong dress. Messaged on instagram- no joy. Eventually received an address to return the dress but no other information. Dubious that I’ll even get a refund. Absolutely shocking company!
Worst brand ever
Worst brand ever, I ordered a bikini from them and month a go and there’s no information of it even being shipped. I tried emailing them multiple times and message them on Instagram and no response even though they were post stories on their page. Don’t buy anything from their website it’s a scam and you’ll lose money!
A scam company who use influencers to get orders
The worst company I have ever dealt with.
I ordered my dress over a month ago, still no order arrived.
I chased this everyday - by email, through Instagram, their online website chat - they do NOT answer you.
I finally had a reply through Instagram, they told me it would shipped out Friday, this then changed to Monday when Friday arrived.
When that day arrived, I messaged and was told it would be sent ‘mid week’.
Scam of a company who promote their clothing through models and influencers from Love Island. Avoid at all costs
Do not buy from this brand they will…
Do not buy from this brand they will not let you return and will not respond to you at all
VERY HIGH QUALITY
Ordered the MARGOT set.
Excellent customer service (they confirmed my address before shipping) and received my order way faster than expected. The dress itself is gorgeous and very high quality. Worth every penny! Thanks again and will be ordering again after the next restock
LOVE
I placed an order for a couple of products after hearing great reviews from friends.
My order arrived within the timeframe and were package beautifully.
The fit and quality was perfect. I can’t wait to place another order!
AWFUL website!!!!
Terrible website, almost unthinkable that this is a brand distributed on ASOS.
Before placing the order you get immediate answers to all your questions. Once you complete the order and they have received the money, you are ignored on EVERY possible channel.
Girls please NEVER buy here and give your money to more decent brands like Zara.
Very poor customer service
Goods initially arrive quickly but the process to return for an exchange has been painful and yet unresolved. Customer Service and communications are non existent it appears despite having an almost daily presence on Instagram. Do believe the other reviews and do not buy from this company.
Scam company!
Don't order from this company. They are a scam!! They will not process your return! They also deliver your order whenever they feel like it, they delivered my order 5 days after I ordered and paid for next day delivery. AVOID AVOID AVOID
AVIOD
AVIOD. I returned my items however have not received a refund. I've tried every way of contacting them and I can not get a response.
Shameful company with really poor quality clothing.
Absolute vile company
Absolute vile company. DO NOT order from here. Sending out faulty items and when you return them they ignore every single email and don’t respond to you or refund you. Now taking legal action against this company.
Awful company in every sense
Awful company in every sense. Clothing is overpriced, 7 day returns policy which you have to apply for and they don’t reply and they don’t refund you !!! AVOID AT ALL COSTS. Returned my item over a month ago and never got the refund, AWFUL!!!
Ordered a dress which was really poor…
Ordered a dress which was really poor quality. To get a refund you have to email them first to get it accepted. Refunds are done within a week (I think) . How funny that they accept the refund close to the week ending so you can’t send it back. Anyway I paid guaranteed delivery so it was delivered in time to get the refund. This was weeks ago. Emailed twice and no response . DO NOT ORDER FROM THEM
I have never come across such a bad…
I have never come across such a bad company.
Ordered a £55 dress that is actually not worth the money at all. Wanted to return so tried to process but wouldn't let me click. Tried to email, message on Instagram, Facebook, everything with no reply. I had to get my money back from PayPal.
I have NO IDEA how this company have managed to be able to sell off ASOS due to their customer service & quality of clothes, absolutely awful.
DONT BUY FROM THEM
DONT BUY FROM THEM! I purchased a dress via the website but luckily checked out with Klarna. They didn’t update the Klarna app when the dress had arrived with me. The policy to return is 7 days. They didn’t respond to me to give me the address until after! I posted back as soon as. But then a month later they had the cheek to update the klarna for me to pay when I had posted back to them! Imagine if I paid our straight and not through Klarna. Id be charged for a dress I don’t even have anymore. Even when I struggled to get hold of the address, klarna luckily gave me the owner’s email address of which I was ignored too. The communication with this shop is awful. Don’t buy
Won’t refund you and PLT quality🙂
Don’t order from them! Pretty little thing quality for double the price, literally paid over £50 for a dress that had threads coming off and was as thin as a piece of paper. Told them that I would be returning because it was a faulty item, never received a reply so I just went ahead and returned the item anyway as I only had 7 days to return (isn’t it the law that you can return within 14 days? But anyway…). Sent my return, thought it would take no time as I live in Liverpool where they’re based. A month later and about 10 messages, on the website, DM, and email, I still don’t have a refund. They said they would be “checking it” 4 days ago and have been reading and ignoring my DMs since.
Now having to sit on the phone to my credit card provider for 20 minutes trying to make a claim to get my money back! Don’t order from them, not worth the hassle.
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