Ordered t-shirts in size XXL after referring to their size guide (which states pit to pit measurement of 24.6inch). Items arrived much much larger at 26inch. The company confirmed a manufacturing faul... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
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Great products of high quality. Issue with delivery that was promptly resolved by the AoF team and I was very pleased with all my interactions with AoF However, after looking at all the negative... Ver mais
I've now made several purchases from ArtOf, mostly presents and a few items for me :) Not the cheapest but good value, excellent quality and design. Customer service is polite and responsive.
I ordered a t shirt for my husbands 60th unfortunately received an incorrect tshirt.Bailey immediately organised a free return & correct shirt arrived a few days later.No quibbling just very good cust... Ver mais
A empresa respondeu
4,2
Bom
660 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 81% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Art Of
Hi John, thank you for the kind review. We glad you're really happy with your shirt!
Wrong item received and woeful communications
Wrong item received, took 3 days for a response from customer service in which I was just sent a link to signup for a return service out of the blue and which expired after 15 minutes
20 de fevereiro de 2026
Opinião espontânea
Resposta da Art Of
Hi there,
We are really sorry to hear that you received the wrong item and the frustration this has caused. I can see that you contacted us on Wednesday morning and we responded Friday morning, which is within our 2-3 working day response time during busy periods. However, we completely understand that any delay when we have made a mistake is frustrating and we sincerely apologise for this, as well as the inconvenience for the return link which expired after 15 minutes.
We replied to your latest email first thing this morning and will ensure the correct item is shipped today, with delivery expected tomorrow
We are truly sorry for the inconvenience caused and appreciate your patience while we put this right.
Best service and hoodie around
Couldn’t fault the quality of the hoodie or the service. Lovely thick material, love the stitched icons. Absolutely amazing from start to finish. Shout out to Bailley who has gone above and beyond to make sure that I was 100% satisfied with everything. Will be ordering again soon. Thank you!
16 de fevereiro de 2026
Opinião espontânea
Resposta da Art Of
Hi Deb,
Thank you so much for your kind words! We're delighted to hear you're happy with the quality of your hoodie and the service provided by Bailley to ensure that you were satisfied with everything
We really appreciate your support and look forward to your next order
Haven’t received a gift card I paid for…
Haven’t received a gift card I paid for and no response from customer service.
25 de janeiro de 2026
Resposta da Art Of
Hi Ellen, you should have received your gift card email now. Apologies for the delayed response our customer service team don't work on Sundays. Thanks
Great material and so comfy!
Great material and so comfy!! Loving my new Brighton and Hove Albion jumper and pickles t- shirt! Thank you AOF!!
25 de janeiro de 2026
Resposta da Art Of
Thank you for your kind feedback. We are delighted to hear how happy you are with the material and comfort of your new items!
Quality issues
Ordered two items both shrunk quite a lot. The t-shirt ordered is now unwearable because of this. At £45 for the t-shirt expected much better. Hoodie shrunk is just OK enough but not the fit I wanted. All washing guidelines were followed. It fit great initially but not after the first wash. Quite frustrating for the amount spent. Shame as designs are great.
27 de dezembro de 2025
Opinião espontânea
Resposta da Art Of
We're really sorry to hear that both of your items have shrunk. We understand how disappointing this must be, especially given the price point.
Our garments are made from 100% organic cotton, which is breathable, soft, and a better choice for the environment. As our garments don't contain any synthetic fibres, slight shrinkage can occasionally occur after the first wash. However, organic cotton does naturally relax back toward its original shape with wear.
To help the items return to size, we recommend soaking them in cold water, running a low spin to remove excess water, then gently remoulding them to their original length and hanging to dry. If this doesn’t help, please contact customerservice@art-of.com so we can assist you further.
Thanks Bailley!
Bailley helped me very quickly and efficiently. Communication was clear, friendly, and professional. Really appreciated the smooth and pleasant support!
27 de janeiro de 2026
Opinião espontânea
Resposta da Art Of
Thank you for your kind words Esma! We're delighted to hear that Bailley made the experience really smooth and easy!
Je me permets de revenir sur ma note…
Je me permets de revenir sur ma note car apres mettre renseigner la Societe Football art qui vend des puzzle n est pas la meme que celle qui vend des vetements. La société qui vend les puzzles est basé a clayes sous bois au 8 allée Orée du bois avec comme numéro de téléphone 0756919713. Ce site est une arnaque et ce site est francais et non basé a l étranger. Je m excuse aupres du vrai site pour mon avis négatif
12 de dezembro de 2025
Opinião espontânea
Resposta da Art Of
Thank you for your review. We're so happy to hear that you loved our service and the quality of our products
Resposta da Art Of
Thanks so much. We're delighted that you're really happy with the quality of your top!
Great product and great service COYR
25 de dezembro de 2025
Resposta da Art Of
Thank you for your feedback. We're glad to hear you are really happy with our products and service!
A fuir
A fuir !
Commande passée mi décembre, je reçois le 20/12 un mail « commande expédiée » avec un numéro de suivi qui ne fonctionne pas au passage. Le 22/12 je reçois un mail que les services postaux sont en grèves !! Puis le 26/12 que la veille, donc jour de Noël, une réunion a eu lieu et que mon colis est prioritaire ! Sauf que maintenant le site est introuvable… GROSSE ARNAQUE
29 de dezembro de 2025
Opinião espontânea
Resposta da Art Of
Hello, we cant see an order under your name. We have had a few messages from people in France about this. It looks like they have ordered from a company called Football Art. This is not our company, we are Art of Football. www.art-of-football.com Did you order from our website?
Arnaque
Commande d’un puzzle et confirme le 5/12 depuis aucune nouvelle le site ne reconnais pas ni numero de commande ni de suivi je pense m etre fait arnaque par ce site
23 de dezembro de 2025
Opinião espontânea
Resposta da Art Of
Hello, we cant see an order under your name. We have had a few messages from people in France about this. It looks like they have ordered from a company called Football Art. This is not our company, we are Art of Football. www.art-of-football.com Did you order from our website?
Ordered £100 worth of product for my…
Ordered £100 worth of product for my son’s Christmas present at the end of November. Yodel delivered the wrong parcel to my house, AOF then said they would have a re-order sent out to be in time for Christmas which was great.
It’s the 22nd - the parcel is still sat with the sender when I track, and no communication from the AOF regarding the order when I have emailed multiple times.
It’s the 1 thing my 12 year old asked for… I now have to rush out and get him something else as I’m non the wiser as to whether it’s going to arrive tomorrow, Christmas Eve or not even turn up at all. Extremely disappointed… the only company to let me down this Christmas.
27 de novembro de 2025
Opinião espontânea
Resposta da Art Of
Hi Harriet
We are truly sorry for the disappointment and frustration this has caused, especially at such an important time of year. We completely understand how upsetting it is when a Christmas gift for your child doesn’t arrive as expected, and we sincerely apologise that the replacement has not reached you in time.
Please be assured that we are actively investigating this with the courier and our dispatch team, and we will update you as soon as possible with clear information on the status of your order. This is certainly not the experience we want for our customers, and we are very sorry to have let you down.
Thank you for your patience, and we will be in touch as soon as we have an update.
Poor quality, slow customer service
So poor,
Ordered a LFC tshirt for my mates birthday. It came covered in white marks which was something to do with something used in making the T-shirt, quick customer service response sorted it out, returned and a new top sent out once I’d sent mine back. Second top arrives, still with white marks on it - emailed back and since the 11th Dec they have just stopped responding.
Poor quality items, poor quality customer service.
17 de dezembro de 2025
Opinião espontânea
Nice but expensive for a printed t shirt
Bought my husband the NUFC embroided sweatshirt last year and it was amazing so thought I’d get a T shirt for BiL for Aston Villa this year. Ordered it thinking it would be embroided but it’s actually a print, which it does say to be fair but then I think £31 +pp for a printed t shirt is a bit steep to be honest!
9 de novembro de 2025
Opinião espontânea
Resposta da Art Of
Thank you so much for leaving us a review! We're glad that you like the item and it arrived quickly!
Shouts out to Bailey on customer…
Shouts out to Bailey on customer service. Slight issue with delivery and they sorted the problem out really quickly and gave me a step by step breakdown of what needed to be done.
Cheers Bailey!
16 de setembro de 2025
Opinião espontânea
Resposta da Art Of
Hi David
We really appreciate you leaving us a review and thank you for the shout-out too! I'm glad we were able to sort the issue really quickly!
Decent products but not great quality…
Decent products but not great quality control or customer service for the price, not sure I'd buy again.
2 de agosto de 2025
Opinião espontânea
Resposta da Art Of
Hi Jack
Thank you for taking the time to leave us a review. We're really sorry to hear that the quality of our products wasn't what you expected and that you've been disappointment with our customer service.
We've had a look through our inbox and it doesn't appear you have contact us via email, but would love the chance to help. If you could email customerservice@art-of.com, we will do our best to assist you.
Hi I read this book and this enhance my interest in football
Hi I read this book and this enhance my interest in football . Quality is so good , I will highly recommend it
This book is about football and it is so interesting and enjoyable
11 de julho de 2025
Opinião espontânea
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