Art Of Opiniões 660

TrustScore: 4 em 5

4,2

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Ordered t-shirts in size XXL after referring to their size guide (which states pit to pit measurement of 24.6inch). Items arrived much much larger at 26inch. The company confirmed a manufacturing faul... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Great products of high quality. Issue with delivery that was promptly resolved by the AoF team and I was very pleased with all my interactions with AoF However, after looking at all the negative... Ver mais

Classificada 5 em 5 estrelas

I've now made several purchases from ArtOf, mostly presents and a few items for me :) Not the cheapest but good value, excellent quality and design. Customer service is polite and responsive.

Classificada 5 em 5 estrelas

I ordered a t shirt for my husbands 60th unfortunately received an incorrect tshirt.Bailey immediately organised a free return & correct shirt arrived a few days later.No quibbling just very good cust... Ver mais

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Informações de contacto

4,2

Bom

TrustScore: 4 em 5

660 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 81% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Newcastle hoodie and jumper

Ordered myself the Newcastle jumper and my partner the Newcastle hoodie, the quality is far better than I expected. Items are extremely comfortable. Will be ordering again.

25 de dezembro de 2024
Classificada 1 em 5 estrelas

Incorrect order

I sent for a Liverpool T shirt for my husband for Christmas, when he opened it he was very disappointed to find it was a Manchester United one.
I can return it but AoF want £4 for Yodel to collect it.
Why should I pay for their mistake. Nowhere on their web site can I find a customer service contact to speak to or email.

10 de dezembro de 2024
Opinião espontânea
logótipo da Art Of

Resposta da Art Of

Hi Mary, we are really sorry about this mix up. When doing the return if you select incorrect item sent, this will give you a free returns label you wont need to pay for. Our customer service email is customerservice@art-of-football.com if you need any assistance.

Classificada 1 em 5 estrelas

The Hoodie Smells Horrible

I purchased a hoody and it smells absolutely horrible, a very strong chemical smell, much stronger than a new clothes smell. You cannot wear without washing, but as a gift I don’t want to wash before giving. I have emailed twice, last time 13th December, but no response. The quality of the fabric isn’t brilliant for the £60 it cost but would overlook if it didn’t smell so bad

6 de dezembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Ordered a Manchester United t-shirt in…

Well done AOF. Ordered a Manchester United t-shirt in time for Christmas delivery but they sent a Liverpool one. Couldn’t write it! Previously ordered a jumper which came with errors to the stitching. Customer service has been excellent on both occasions though. The second, most recent issue in supply process was highly frustrating and frankly I was close to no longer recommending AOF as I have done so many times in the past. The team pulled it out the bag so close to Christmas though and left me a very happy customer with a gift that will make someones Christmas.

17 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Order placed on the 2nd December and no…

Order placed on the 2nd December and no notification when delivery will take place. Customer service provide automated response that ‘due to unprecedented demand’ don’t know when orders can be delivered. If you run an online business prepare for busy periods and manage your store accordingly and do not misled customers by taking payment but then not providing the relevant service….or ability to respond to customer queries

12 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

You pay twice for postage if you want to return

Purchased £30 T-shirt print dull not what was advertised on Facebook expecting embroidered. Requested refund told id have to pay postage refused and had to chase up why I had only £27 refunded. postage taken not a positive experience.

19 de novembro de 2024
Opinião espontânea
logótipo da Art Of

Resposta da Art Of

Hi Charlotte. Thank you for taking the time to leave your feedback. We're really sorry that your experience with us didn't meet your expectations.

Our t-shirts are printed to order rather than being embroidered like our hoodies and sweats. We do explain in the description of our tees that they are printed to order using water based inks in our Nottingham studio, and the product image reflects this. However we completely understand how seeing an embroidered item in one of our Facebook ads might have led to some confusion, especially as most of our hoodies and sweats are embroidered

Regarding your return, our Returns and Exchanges page explains that customers are responsible for the return cost unless we have made an error. However we understand that this must have been frustrating for you as the tee you purchased had a printed design. We're truly sorry for the any inconvenience this caused

We value your feedback as it helps us improve both our products and communication. If there's anymore we can do to assist or clarify, please do not hesitate to contact customerservice@art-of-football.com

Classificada 5 em 5 estrelas

Perfect Support

Unfortunately, my first package didn’t arrive in Austria. However, the support was excellent and made sure I received a quick replacement. The products are also very nice. I can only recommend AOF.

15 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Really good all-round

Great quality and designs. I like the fit of the clothes and customer support is really helpful. I had an issue with the delivery which was another company’s fault and they handled my issue quickly and effectively.

25 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Love my purchase!

Love my purchase, such good quality and even better than I expected! Absolutely brilliant company and the best customer service. Highly recommend!!

12 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Worth the wait…..

Despite my order taking longer than expected i was kept updated for the reasons why of the delay. Special thanks and mention to Bailley for their customer services which were excellent. And because of the delay I was offered a print as a goodwill gesture which i happily accepted. The items delivered look of very good quality - the hoody especially as well as the t-shirt. Good sizing. The 2 prints I’m very pleased with.

12 de junho de 2024
Classificada 5 em 5 estrelas

Don Carlo

I had a few t shirts now, the latest one was the don Carlo. Breat quality and get a few compliments

25 de maio de 2024

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