I purchase a Crockpot Classic Slow Cooker for $152.51 from a website that appeared Australian based. The item took 20 days to arrive. Unfortunately the plug cannot be used in Australia. The plug... Ver mais
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Leia as opiniões dos outros
HomeLoft Australia is a bizarre on-line seller. After CHECKING TRUST PILOT, they were positively reviewed. NOTHING COULD BE FURTHER FROM MY EXPERIENCE. I ordered an expensive Hans Holbein print from... Ver mais
A empresa respondeu
The service of Homeloft was very good. They sent out another cuisine art egg boiler because the first one was faulty with no extra charge. Very good communication all through out. However the second e... Ver mais
Everything from order to tracking & delivery was easy, including a helpful email when I panicked about my order arriving by Christmas. The pink fluffy rug did arrive in time, packaged well and was jus... Ver mais
3,7
Aceitável
128 opiniões
Respondeu a 70% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
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The indian dishes I ordered were just…
The indian dishes I ordered were just what I wanted
1 de janeiro de 2024
Opinião espontânea
Ordered an appliance that has American…
Ordered an appliance that has American wiring/power voltage. No mention of that when purchasing- very poor. Either advise this or provide a converter!!
29 de dezembro de 2023
Opinião espontânea
Resposta da HomeLoft Australia
Hi Angela,
We understand that you were not happy with the product delivered to you. We will proceed to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Completely disgusted
Homeloft Australia….. sending appliances without Australian wiring. Ridiculous!! Don’t waste your time or money.
22 de dezembro de 2023
Opinião espontânea
Resposta da HomeLoft Australia
Hi Andrea,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Broken mirror. No replacement or refund
I purchased a mirror for $425. The mirror took 1 month to arrive and when it did, the corner of the frame was severely damaged.
I sent images to homelofts customer service and they said I needed to return it in the condition it was sold or no refund would be given. This is not possible considering the mirror was damaged.
Very very disappointing experience. Buyer beware.
21 de dezembro de 2023
Opinião espontânea
Resposta da HomeLoft Australia
Hi Olivia,
We understand that you were not happy with the product delivered to you. We have proceeded to carry out a fpartial refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Dish cloths
I love the dish cloths I bought. Would recommend definitely. Initially I was wary about the authenticity of the site and when I didn’t receive any tracking information I was very concerned. However, to my joy they arrived!
16 de novembro de 2023
Opinião espontânea
Good customer service
My purchase arrived on time as promised. However while giving a top rating the lamp shade was broken and awaiting a phone call from Homecraft for a replacement shade.
16 de dezembro de 2023
Opinião espontânea
The product I bought was exactly what I…
The product I bought was exactly what I wanted and delivered within the timeframe.
13 de dezembro de 2023
Opinião espontânea
Frustrating experience, poor quality can opener
I received an item which was sub standard so I returned it via post with a tracking number. Much later upon chasing up i was told that it was not received even though Australia Post confirmed it had been received and signed for. I even sent a copy of verification but Home lofts comment was the same" we have checked the warehouse and its not there" Not my problem. It was only when I insisted that my enquiry should be escalated that someone with a brain took control after 30 emails.
31 de outubro de 2023
Opinião espontânea
Resposta da HomeLoft Australia
Hi David,
We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Good price.
Good price.
Product quality seems good.
Delivery could be better.
7 de dezembro de 2023
Opinião espontânea
A quality product and excellent…
A quality product and excellent customer communication/service.
I was contacted twice to inform me of progress on delivery but when my purchase hadn't arrived after 15 days (pre-Xmas postage) I became concerned and contacted Homeloft. My enquiry was answered immediately and, as it happened, my parcel arrived the next day. I feel very confident to recommend Homeloft to others. Jo Crothers
1 de dezembro de 2023
Opinião espontânea
Homeloft is professional
I received the Tupperware that I wanted. The original colour I ordered wasn't available but Homeloft emailed me to confirm that and alternative colour was acceptable. Due to these emails it did take a little longer than expected for the order to arrive but it has arrived now.
23 de novembro de 2023
Opinião espontânea
Very happy
The delivery was tracked all the way. It was a delicate piece of glass sculpture and it arrived safe and sound.
24 de novembro de 2023
Opinião espontânea
Absolute scam
Absolute scam, refuse to refund me. Poor communication. Avoid at all costs!!!
23 de novembro de 2023
Opinião espontânea
Resposta da HomeLoft Australia
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
Product is as advertised
Product is as advertised. Speedy shipping and delivery.
22 de novembro de 2023
Opinião espontânea
Good products but uncertain delivery…
Good products but uncertain delivery times and tracking didn’t work
22 de novembro de 2023
Opinião espontânea
I'm happy with the product
I'm happy with the product, it's price and sellers communication.
10 de novembro de 2023
Opinião espontânea
Great service
10 de outubro de 2023
Opinião espontânea
Would of been good to know where parcel…
Would of been good to know where parcel was being posted from
Thought from aus warehouse but came from the US.
So took a lot longer than expected for delivery.
1 de novembro de 2023
Opinião espontânea
goods arrived safe & sound in a timely…
goods arrived safe & sound in a timely manner
2 de outubro de 2023
Opinião espontânea
Your customer service team gave great service team me…
Your customer service team gave me great support when my item was not received and you gave me a full refund
9 de setembro de 2023
Opinião espontânea
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