Olive Dudley top runs small; wouldn’t recommend for anyone with sensory issues, as it’s very scratchy. Took double the estimated time. If the top had been 20 dollars cheaper, it would have gotten a hi... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I can’t recommend Motel Rocks highly enough! Their clothes are fantastic quality at really affordable prices, and their service is always quick and efficient. I’ve never had a single problem wit... Ver mais
A empresa respondeu
Buying jeans is never easy for a tall girl and in all honesty I was a bit nervous buying them online, but the websites size description was very clear and I ended up with no problem at all with the je... Ver mais
A empresa respondeu
i order two pairs of jeans both the same style and size as a pair i already had which fit perfectly, however when i got both these pairs they were both different to one other and to the original pair... Ver mais
A empresa respondeu
3,0
Aceitável
274 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
quick and good jeans
1 de julho de 2026
Resposta da Motelrocks
Hi Sam, thank you for leaving a review. I am so glad to hear that you have been happy with your jeans and the service provided - I hope to see you shopping with us again soon!
Motel x
Faulty jean zip - refund processed promptly
Had an issue with the jeans I received which has a faulty zip, and the support team were very understanding and fixed the problem quickly by processing a refund
1 de julho de 2026
Resposta da Motelrocks
Hi Lourdes, thank you for your review. I am sorry to hear that this happened with your jeans and so pleased that the customer service team were able to get this sorted for you quickly. I hope to see you shopping with us again!
Motel x
Clothes looked cheap and ugly and…
Clothes looked cheap and ugly and unfortunately did not match the website for what i paid I expected was better quality
6 de julho de 2026
Resposta da Motelrocks
Hi Aluat, I am very sorry to hear that you have not been happy with your order and your feedback regarding the quality will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Best jeans I've ever tried on
Best jeans I've ever tried on. Super flattering and great material. Delivery was also pretty fast.
2 de julho de 2026
Resposta da Motelrocks
Hello, thank you for your review. I am so glad to hear that you love your jeans and have found the perfect fit - I hope to see you shopping with us again!
Motel x
i love their clothing items and…
i love their clothing items and delivery was perfect!
1 de julho de 2026
Resposta da Motelrocks
Hi Mads, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
The clothes fit and were made well my…
The clothes fit and were made well my package was one week late wich was the only downside
2 de julho de 2026
Resposta da Motelrocks
Hi Lucia, thank you for leaving a review. I am glad to hear that you have been happy with your items but I am sorry to hear that you have not been happy with the delivery service. It looks like your parcel was delivered within the timeframe but if you have any issues with the delivery please make sure to reach out to the customer service team so that they can take a look at this for you!
Motel x
Great quality top and fast delivery!
2 de julho de 2026
Resposta da Motelrocks
Hi Millie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Wash is a bit off but still great pair…
Wash is a bit off but still great pair of jeans
1 de julho de 2026
Resposta da Motelrocks
Hi Milli, thank you for leaving a review. I am glad to hear that you are happy with your jeans and your feedback regarding the wash will be passed on to the relevant department. I hope to see you shopping with us again!
Motel x
Resposta da Motelrocks
Hi Demi, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
Just make sure you read the return…
Just make sure you read the return instructions ! I had to pay $30
to return jeans that were the wrong size and then 4 months later ( yes 4 months ) i had to chase actually getting the refund ! I re bought the jeans but if in Australia my advice would be find a store or know your size in their brands .Quality of actual product is good !
30 de junho de 2026
Resposta da Motelrocks
HI Belinda, I am very sorry to hear about your experience with your return - I apologise that this happened.
We have now changed our returns policy for our Australian customers to make sure that this situation does not happen in the future, we now offer faster, cheaper and trackable returns.
I apologise for the inconvenience that this caused.
Motel x
Resposta da Motelrocks
Hi Narelle, thank you for taking the time to leave such a wonderful review! We are so happy to hear that your was the perfect fit. We appreciate your positive feedback!
Motel x
Was sent very quickly and the size is…
Was sent very quickly and the size is perfect
30 de junho de 2026
Resposta da Motelrocks
Hi Addy, thank you for taking the time to leave such a wonderful review! We are so happy to hear that your order arrived quickly and that the sizing was just right for you. We appreciate your positive feedback!
Motel x
Quick delivery and love the product
3 de julho de 2026
Resposta da Motelrocks
Hi Lee, we're so happy to hear you love the product and that our delivery was quick! Thank you for your wonderful feedback.
Motel x
My top had a hole in it and the website…
My top had a hole in it and the website won’t let me return or swap it. I would happily not get money as long as I get the top without a hole
2 de julho de 2026
Resposta da Motelrocks
Hi Georgia, I am very sorry to hear that you have had an issue with your item - I can see that you have reached out to our customer service team and they are awaiting your response so that they can take a look into this further for you. I apologise for any inconvenience caused.
Motel x
Best jeans i’ve ever owned!
Best jeans i’ve ever owned!! and such fast delivery! i’m recommending motel rocks to everyone!
2 de julho de 2026
Resposta da Motelrocks
Hi Samantha, thank you for leaving a review. I am so happy to hear that you love your jeans and that you would recommend us! I hope to see you shopping with us again soon!
Motel x
Haven’t received my parcel and no…
Haven’t received my parcel and no tracking information update
2 de julho de 2026
Resposta da Motelrocks
Hi Dior, I am very sorry to hear that you have not yet received your parcel - please make sure to reach out to our customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Amazing clothes!
Quality was better than I was expecting and delivery only took a few days!! Love my new clothes, definitely will be buying from motel again in the future 🫶
1 de julho de 2026
Resposta da Motelrocks
Hi Kiara, thank you for your review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I look forward to seeing you shopping with us again soon!
Motel x
Best Jeans Ever
Honestly these are the best fit jeans I have. It’s so hard to find this kind of fit and it’s perfect
1 de julho de 2026
Resposta da Motelrocks
Hi Sam, thank you for leaving us a review. I am so happy to hear that you love your jeans and have found the perfect pair - I hope to see you shopping with us again soon!
Motel x
Quick to delivery and good product
30 de junho de 2026
Resposta da Motelrocks
Hello, thank you for your review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
I did not get my package
I did not get my package. Emailed about the issue and asked for a refund and I was sent back that it was recieved which it was not
8 de junho de 2026
Resposta da Motelrocks
Hi Freya, I am sorry to hear that you have not yet received your parcel - I can see that you reached out to our customer service team who asked for you to provide your order details so that they could investigate for you, unfortunately they did not receive a reply. I will make sure that an advisor is in touch with you again today, I apologise for any inconvenience caused.
Motel x
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.