I turned to them when I needed help in locating help with finding a care home for my mother. Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week fou... Ver mais
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Leia as opiniões dos outros
I placed a request in Autumna abd they were extremely resourceful and offered various options and could reacted wert efficient and prompt manner 🙏 thank you
A empresa respondeu
I was pleased with the response l received from Autumna. I was contacted by several institutions very quickly. In the end we decided against respite care and thought we would manage as a family, but w... Ver mais
A empresa respondeu
I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.
Informações de contacto
Park House, 89 Warwick Park, TN2 5ET, Tunbridge Wells, Reino Unido
- 01892 335 330
- info@autumna.co.uk
- autumna.co.uk
4,6
Excelente
142 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Autumna Review
I placed a request in Autumna abd they were extremely resourceful and offered various options and could reacted wert efficient and prompt manner 🙏 thank you
1 de julho de 2026
Opinião espontânea
Resposta da Autumna
Thank you for your kind words Kris. So pleased we were able to help and we will always be here for you, should you need any more assistance or support in the future.
Easy to use service that was…
Easy to use service that was recommended by our money management for care company. Great service, genuinely understood and cared about the task in hand.
6 de junho de 2026
Opinião espontânea
Resposta da Autumna
Thank you for taking the time to leave us such a lovely review, Della. We’re delighted to hear that you found our service easy to use and that our team provided the support and understanding you were looking for. It’s especially pleasing to know you felt we genuinely cared about helping you with your search.
Thank you again for your kind words and for choosing Autumna. We wish you all the very best.
They keep in contact and send me…
They keep in contact and send me properties that are available
10 de junho de 2026
Opinião espontânea
Resposta da Autumna
Thank you for the 5 star review Janet. We are always happy to hear that our service is helpful and of course you are welcome to keep in touch if you require any assistance or support, now, or in the future
Very useful service
Very useful service, there was a list of 8 care homes within my area.
Some of those listed contacted me and others I contacted myself .
It only took a week to get my mum a place.
25 de maio de 2026
Opinião espontânea
Resposta da Autumna
Thank you for your feedback Sheila and we're so pleased we were able to help you find a home for your mum. I hope her move in went smoothly and she settles in comfortably. We're wishing you both all the best. Please do get in touch if there's anything else we can help you with in the future.
Very Reassured
I was pleased with the response l received from Autumna. I was contacted by several institutions very quickly. In the end we decided against respite care and thought we would manage as a family, but we were reassured by the responses.
5 de junho de 2026
Opinião espontânea
Resposta da Autumna
Thank you for your kind review Julia. We're pleased to hear that you received prompt responses and found the process reassuring. We're glad we could help you explore your options.
We wish you and your family all the very best, and we're always here if you need any further support.
Amazing service
I turned to them when I needed help in locating help with finding a care home for my mother.
Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week found the best place for mum.
They do all the searching for you and ask the homes to contact you, you don't have to anything apart from take calls.
Highly recommended, it's a real help at a difficult time.
16 de maio de 2026
Opinião espontânea
Resposta da Autumna
Thank you so much for taking the time to leave such a lovely review Evi. We’re really pleased to hear that we were able to support you and help you find the right care home for your mother. It’s great to know the process felt straightforward and made a difference during what can be a difficult time.
We wish you and your family all the very best, and we’re always here if you need any further support.
Knowledgeable resource
Knowledgeable resource, unmatched as far as I can tell.
19 de maio de 2026
Opinião espontânea
Resposta da Autumna
Thank you for taking the time to leave your feedback Nicholas! We're so pleased you found the information we sent helpful. Please feel free to reach out if there is anything else we can do to support you.
Autumnal is a useful site
Autumnal is a useful site to use as you only need make one application that is then passed on to multiple homes.
17 de maio de 2026
Opinião espontânea
Resposta da Autumna
Hi Ian, thank you very much for your feedback and we are so glad you found our service so helpful!
You were very friendly and very helpful…
You were very friendly and very helpful every step of the way, I wouldn't have got where I wanted to be without your help, I had no idea where to go who to phone until i saw you name and what you did, I never looked back with your help so thank for everything, my partner is all booked in to stay at a home you recommended to give me the time I need for what I have to do, so once again thankyou.
9 de maio de 2026
Opinião espontânea
Resposta da Autumna
Thank you so much for your lovely feedback Frank. We're so glad that we were able to help you navigate your search and find a home for your partner. We're wishing you both all the best and we're always here if you need any further assistance.
Avoid
Very helpful and keen for you to sign up. But no leads which is what they promised. Care providers need to stop signing to referral sites. They are not impartial, lack industry knowledge and don't work. I agree, they are a scam.
8 de abril de 2026
Opinião espontânea
Resposta da Autumna
Hi Michelle,
Thank you for taking the time to share your feedback.
I’m sorry to hear that your experience hasn’t met your expectations. We understand how important meaningful, high-quality referrals are for care providers using platforms such as ours.
We have contacted you to review your account and would welcome the opportunity to discuss this further. We would like to check that your profile is correctly set up, to help maximise visibility for referrals and enquiries from potential care seekers.
We aim to be transparent about how enquiries are generated and shared through our platform, and we appreciate that different providers may have different experiences depending on their location, the services they are able to offer, current demand, and profile setup. Our Customer Experience Team is always happy to review these factors with you to ensure everything is working as effectively as possible.
If you’re open to a call with our Customer Experience Team, please respond to our request for further information or email us at provider.support@autumna.co.uk.
Kind regards,
A very useful helping hand
At a somewhat traumatic time and trying to operate at some distance, (440 miles from mother), Autumna gave, prompt, useful and accurate information and were always on hand to help.
6 de abril de 2026
Opinião espontânea
Resposta da Autumna
We are thrilled to hear that you found us so helpful at a time when things were difficult for you. We are here anytime should you need us and I hope things have got better for you both.
Help when help's needed
I am grateful to be able to talk with someone who is not biased and appreciates my need for information and has a lot to give
26 de março de 2026
Opinião espontânea
Resposta da Autumna
Thank you so much for your kind words Gayle! We’re delighted to hear that you felt supported and well-informed. We always aim to provide unbiased guidance, and we’re so glad it made a difference. Please reach out if you need us, we’re always happy to help.
An online enquiry provided a useful…
An online enquiry provided a useful shortlist of care homes to suit my elderly mother’s needs.
25 de janeiro de 2026
Opinião espontânea
Resposta da Autumna
Thank you for your feedback Robert and we're really please to hear that you found the shortlist useful in finding the right care home for your mother. Please be sure to get back in touch if you need any more assistance or support in the future.
Excellent for urgent care sourcing
I needed urgent care for my sister and Autumna provided me with several options immediately and the company I chose had a carer coming out within 48 hours. She is also very good which is a real bonus
7 de janeiro de 2026
Opinião espontânea
Resposta da Autumna
Thank you so much for taking the time to provide this feedback and your kind comments Jane. We’re delighted to hear that we were able to find the care you needed for your sister. Providing clear information and timely support is always our priority. Should you need any advice or support in the future, please don't hesitate to get back in touch.
Dealing with permanent homes for family…
Dealing with permanent homes for family is so hard but reading reviews and detailed accounts made my visits easier. Still havnt decided which home to use.
12 de dezembro de 2025
Opinião espontânea
Resposta da Autumna
Thank you for your feedback Valerie. We know how difficult it can be finding the right home, but we are glad that we have been able to help you with your search. Please feel free to reach out if there is anything else we can do to help you.
Very helpful and informative!
11 de novembro de 2025
Opinião espontânea
Resposta da Autumna
Thank you for taking the time to leave your feedback Mrs Wilson. We are really pleased to hear you found the information we sent so helpful. Please do not hesitate to get in touch if there is anything else we can do to assist you further.
Be specific in your needs, or the needs of your loved ones
Having gotten lost in the Social Services beauracracy, while looking for a suitable care home for my Mum, I was so happy to have options sent to me with "vacancies available". This cut out a lot of red tape and saved traipsing my poor Mum around only to be told " there's a waiting list". Saved me time, and had a reply from a lovely care home the family were happy with especially my Mum .
16 de novembro de 2025
Opinião espontânea
Resposta da Autumna
Thank you for your lovely review Mrs Thomas. We’re really pleased we could make the search easier and help you find a care home that your mum and family are happy with. If you need any further support, we’re always here to help.
I found this company very helpful
I found this company very helpful. They helped me find a lovely care home for my mum. They have kept in contact with me and have also left it open that if i need any further assistance or questions answered they will be willing to assist me.
4 de dezembro de 2025
Opinião espontânea
Resposta da Autumna
Thank you so much for this lovely feedback Karen. We are delighted that we helped you find the right care home for your mum and as you mentioned, we are always here for you in the future if you need any more help or guidance.
Excellent help at a difficult time
27 de outubro de 2025
Opinião espontânea
Resposta da Autumna
Thank you for your feedback. It's really heartening to learn that we were able to support you through a difficult time and please be sure to get back in touch if you need any further assistance in the future - we're always here to help.
The helpful comments and listings made…
The helpful comments and listings made the choices so much easier for care
27 de outubro de 2025
Opinião espontânea
Resposta da Autumna
Thank you so much, Anne. Your feedback means a lot, and we’re so pleased we could make the process of choosing care simpler for you. We're always here to help.
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