10/10 would recommend Have used these guys many times when travelling to Indonesia and they make it a very easy process and the pricing is more than reasonable. Had my first issue this trip and t... Ver mais
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Leia as opiniões dos outros
I loved it! I am always skeptical when buying things online, even with the many good reviews... And yet, my esim worked perfectly: in Bali, Nusa and Gili. Never had any problems. And for any question... Ver mais
A empresa respondeu
Von Deutschland aus vorab 2 Esim Karten gekauft. Es hat Alles perfekt funktioniert. Karten waren nach der Landung in Bali sofort einsatzbereit. Empfang war überall, wo wir auf Bali waren super. Kunden... Ver mais
A empresa respondeu
What a helpful, stress free experience we had with the staff of this company. Fast and efficient to help with any issue we had. Their customer service is 5 star. The prices are way better than other... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
BaliEasy is your all-in-one solution for everything you need in Bali, whether you’re visiting or staying longer! We provide a seamless experience by offering a range of services designed to make your time in Bali stress-free. From eSIM plans to keep you connected, car and bike rentals for exploring the island, and stunning villas for a comfortable stay, to visa assistance and exciting tours, we’ve got it all. Our goal is to combine convenience, quality, and local expertise, making BaliEasy the go-to choice for travelers and residents alike. Let us take care of the details so you can enjoy Bali to the fullest!
Informações de contacto
Indonésia
- hello@balieasy.com
- balieasy.com
4,8
Excelente
133 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Resposta da BaliEasy
Thank you so much, Ahmed! We’re happy to hear everything was quick, easy, and well communicated.
Absolutely amazing customer support
Absolutely amazing customer support! I used Bali easy for 2 months in Indonesia and after the first month my esim expired I had to buy a new one by federal regulation, and had some trouble with the settings. Customer support via WhatsApp took excruciating time to help me through every single possibility and never gave up. I was almost ready to give up myself when they came up with the solution.
Please note the first month when I used Bali easy esim I had absolutely no problem setting it up or using it... so this issue was definitely something with my phone.
Since they are based on the Telkomsel network coverage is fabulous even on remote islands like Gili Air.
Their prices are the best that I found and a very important thing is they include a phone number which is useful for things like go pay or grab delivery etc in Indonesia.
I highly recommend BaliEasy esim and will continue to use them on my future trips to Bali!!
14 de março de 2026
Opinião espontânea
Resposta da BaliEasy
Thank you so much for your amazing and detailed review, Yvonne! We truly appreciate you taking the time to share your experience.
We’re really glad our team could support you through the issue and find a solution in the end, your patience means a lot to us 🙏
Also, thank you for highlighting the coverage and local number benefits. We’re happy to hear it helped you stay connected even in places like Gili Air.
Looking forward to assisting you again on your next trip to Bali 😊
Great company
Great company! Exceptional customer service and communication. So helpful and always quick to respond to any questions. They go through everything with you! Would recommend for getting eSIMs or physical sims.
5 de março de 2026
Opinião espontânea
Resposta da BaliEasy
Thank you so much for your kind words, Aisling! We’re really happy to hear you had a great experience with our team and found our service helpful and responsive.
We truly appreciate your recommendation and hope to assist you again on your next trip to Bali.
I extended my Bali Easy visa
I extended my Bali Easy visa, and the whole process literally took only 10 minutes! The next day I went to the immigration office just once and received my visa immediately. I am very grateful to the company and its staff — they work quickly, efficiently, and with respect for the client. I highly recommend them!
3 de março de 2026
Opinião espontânea
Resposta da BaliEasy
Thank you so much for your kind review, Oksana! We’re really happy to hear that your visa extension process was quick and smooth, and that everything went well at the immigration office.
Our Bali visa service is one of our newer products, and we’re fully committed to delivering top-notch support with our expert team to make the process as smooth as possible.
We truly appreciate your trust and look forward to assisting you again in the future 😊
Great customerservice for any question…
Great customerservice for any question about e-sim. Fast reactions by whatsapp and pleasant communication.
2 de março de 2026
Opinião espontânea
Resposta da BaliEasy
Thank you so much for your kind review, Marlien! We’re really glad to hear you had a great experience with our team and found our communication fast and helpful.
Perfect customer service
Note to self, remember the KYC form. I didn’t fully activate my eSIM but luckily I was able to chat with one of the team over WhatsApp. They got me set up in minutes. It’s almost midnight here and their rapid fire customer service saved the day! Can’t thank them enough.
20 de fevereiro de 2026
Opinião espontânea
Resposta da BaliEasy
Hi Marcel,
Thanks so much for the lovely review. We really appreciate it.
We’re glad we could help you get everything sorted quickly, especially that late at night. That’s exactly what we’re here for.
If you need anything else along the way, just reach out. We’re always happy to help.
Seamless Connectivity & World-Class Support – A Must for Indonesia!
I hoghly recommend eSIM BaliEasy! Moving to a new country can be overwhelming, but getting my connectivity sorted was the smoothest part of my entire journey to Indonesia.
I reached out to them before my move, and they made the process of purchasing and pre-activating my eSIM incredibly simple. The onboarding process was intuitive and fast, but what truly sets this company apart is their WhatsApp customer service. It is truly top-notch.
Every time I had a question or needed to add an add-on to my plan, they responded almost immediately with clear, helpful explanations. It’s rare to find a team so dedicated to their customers' peace of mind. To the team at BaliEasy: thank you for your brilliant service and for making me feel supported from day one. You guys are doing an amazing job!
20 de fevereiro de 2026
Opinião espontânea
Resposta da BaliEasy
Hi Hasan,
Thank you so much for taking the time to write such a thoughtful review. It really means a lot to our team.
We’re genuinely happy we could support you during such an important transition. Helping our customers feel confident and taken care of is always our priority, so your message truly motivates us to keep doing our best.
If you ever need anything while you’re in Indonesia, we’re just a message away. Wishing you all the best in your new chapter here!
Excelente service and personal…
Excelente service and personal assistance
16 de janeiro de 2026
Opinião espontânea
Resposta da BaliEasy
Hi Natt,
Thank you so much for your kind words! We truly appreciate your trust and are very happy to hear that you were satisfied with our service and personal assistance. It was our pleasure to assist you.
We look forward to helping you again in the future 😊
eSIM did not work - got refund after review!
This is a complete scam. The eSIM never worked. Five different people in Bali who deal with eSIMs tried to install it — all failed. Support refused to issue a refund for a service that does not function. I walked out of the airport with zero internet. Do not believe the promise that it will work upon arrival. Save your money and stay far away from this company.
After I wrote this - I got a refund! And thanks for that! 🕊️🙏
31 de janeiro de 2026
Opinião espontânea
Resposta da BaliEasy
Hi, thank you for updating your review and for confirming that you received the refund, we really appreciate it.
For transparency, we’d like to clarify the situation:
• You arrived in Bali on 31 January, and on the same day our team contacted you via WhatsApp to check whether the eSIM internet was working. This is part of our standard follow-up for all customers upon arrival.
• We received your reply via WhatsApp on 7 February.
• The eSIM could not be transferred to another device, as Indonesia requires IMEI registration for each device. Once an eSIM is installed, it is tied to the registered IMEI and cannot be moved to a different phone or different IMEI.
• After confirming that the internet was not usable on your device, we processed a full refund.
• Refunds typically take 3–14 business days, depending on the payment gateway and the customer’s bank.
We sincerely apologize for the inconvenience you experienced upon arrival and understand how stressful it can be to be without internet at the airport.
We want to reassure future customers that unused services are fully refundable, and we always take responsibility when a service cannot be delivered as expected.
Thank you again for the update, and we wish you a pleasant stay in Bali.
It was a smooth experience ordering…
It was a smooth experience ordering eSIM online directly. The site was quite clear. The activation process was also very clear in email. Because I wanted to get to use the eSIM right away because I’m already in Bali, I messaged the WhatsApp number and got a response in 1 minute!! Highly recommend this business.
20 de janeiro de 2026
Opinião espontânea
Resposta da BaliEasy
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that the ordering and activation process was smooth and that our team responded quickly via WhatsApp. It's great to know you're already enjoying your eSIM in Bali. Have an amazing time here, and feel free to reach out if you need anything! 🌴📱✨
Physical sim card ordered online works perfectly
I ordered a physical sim card online a month before travelling to Bali. The business contacted me by WhatsApp the following day to confirm date of arrival and hotel I was staying at and organised the sim card to be waiting at the hotel for me on arrival.
Clear instructions were given in the WhatsApp message received on arrival on the form I had to fill in, send another message back to Bali Easy and they registered the sim card. Was confirmed and working shortly after, handy to have a loval number for the Grab app etc. Sim card works well, was good value and hassle free. I would buy through this company again should I come back to Bali.
14 de janeiro de 2026
Opinião espontânea
Resposta da BaliEasy
Hi! Thank you so much for your kind and detailed review 🌟
We’re so glad to hear everything went smoothly — from the WhatsApp coordination to hotel delivery and SIM activation! It's great to know it made things easier for your trip, especially using local services like Grab 🚗📱
We’d be absolutely happy to assist you again anytime you return to Bali.
Safe travels and see you next time! 🌴☀️
— The BaliEasy Team
Had to do KYC so esim wasnt active…
Had to do KYC so esim wasnt active immediately. They replied on WhatsApp within 5 minutes and reviewed KYC within 10 minutes.
1 de janeiro de 2026
Opinião espontânea
Resposta da BaliEasy
Thank you for your feedback!
Yes, KYC is required to activate the eSIM as part of local regulations. We’re glad we could assist you quickly and complete the verification within minutes.
If you need any help in the future, feel free to reach out, we’re always happy to help.
Je recommande cette entreprise
Je recommande cette entreprise. Très réactif et sérieux. C'est la deuxième E sim que je commande chez eux. Aucuns soucis
30 de dezembro de 2025
Opinião espontânea
Resposta da BaliEasy
Merci beaucoup pour votre retour positif !
Nous sommes ravis de savoir que vous êtes satisfait de notre service et que ce n’est pas votre première commande chez nous.
Votre confiance nous motive à continuer à offrir un service rapide et fiable.
À très bientôt pour votre prochaine eSIM 🙏
Best prices and fast excellent customer…
Best prices and fast excellent customer service. Cheers!
27 de dezembro de 2025
Opinião espontânea
Resposta da BaliEasy
Thank you for the great feedback, James! We’re happy to hear you enjoyed our fast service and pricing. Cheers, and hope to serve you again soon!
E sim Bali
very, very good assistance from the team.very quick and sharp.very rare with the services. overall super satisfied!
20 de dezembro de 2025
Opinião espontânea
Resposta da BaliEasy
Thank you so much for your kind words! 🌟
We're thrilled to hear that you had a great experience with our team. Fast and sharp service is what we aim for — and we're so glad it made a difference! 😊
Let us know if you ever need anything else.
Quick support through WhatsApp chat
Quick support through WhatsApp chat. The issue with esim registration is solved immediately! Nice service
20 de dezembro de 2025
Opinião espontânea
Resposta da BaliEasy
Thank you for your feedback! 🙏 We're glad we could resolve your eSIM registration issue quickly through WhatsApp. If you need any more help, we're always just a message away! 😊📱
Good service
Good service, it’s A bit of a proces to download so be sure to read it carefully. First 5 minutes the internet will be slow but then it’s really good! Prices are also better than Saily etc.
8 de dezembro de 2025
Opinião espontânea
Resposta da BaliEasy
Good service, it’s A bit of a proces to download so be sure to read it carefully. First 5 minutes the internet will be slow but then it’s really good! Prices are also better than Saily etc.
The transaction was smooth
I think prepurchasing the visa allowed me to avoid delays at the Bali airport.
I paid for the visa with Paypal in September 25. I then received a scam attempt on paypal on 4/12/25.
As the visa purchase was the only transaction I had done in the past 3 months I suspect someone has hacked into your database and attempted to loot me. Paypal notified me and ,i hope ,resolved the hacking attempt , so I havnt lost any money as yet.
Extra Information Added on 8/12/25.
I'm sorry, I got the details wrong. I was on-line scammed twice on 4/12/25. ( although have not lost any money as yet . )
You are right, the paypal scam was nothing to do with your system. I paid for the visa with a credit card, not paypal.
Someone tried to take $7200 from my paypal account. Paypal addressed the scam and reversed the transaction.
I had another scam which was quite separate, where someone masquerading as Adobe customer service tried to take $13000 from my bank account.
My commonwealth bank prevented the scam so I didnt lose funds .
This experience has left me rattled.
8 de dezembro de 2025
Opinião espontânea
Resposta da BaliEasy
Hi Stewart,
Thank you for sharing your feedback with us, and we’re glad to hear the visa helped you avoid delays at Bali Airport.
Regarding your concern about the PayPal scam attempt:
We have double-checked our system, and we do not have any visa purchase from you on 25 September. In fact, we only recently started selling visa services and had very few customers around that time.
The only transaction we have under a similar name is a Bali Levy order on November 3. Also, this order was not paid via PayPal, we use Xendit, a trusted and secure payment provider in Indonesia, for all transactions.
We do not store card or PayPal information, so if you received a scam attempt, it is very likely unrelated to our checkout system.
If you could send us a screenshot of the PayPal payment record you mentioned, we will be happy to review further and assist however possible.
Your safety and trust are very important to us.
Thank you once again for using our service.
Best regards,
Arya
BaliEasy
Snelle reactie en goed geholpen
Snelle reactie en goed geholpen! Fijne helpdesk!
6 de dezembro de 2025
Opinião espontânea
Resposta da BaliEasy
Thank you so much, Bianca! 😊 We're happy to hear that you were helped quickly and had a great experience with our helpdesk. Safe travels and enjoy your time in Bali! 🌴✨
Excellent Company
Bought an esim from this company for arriving in Bali. Good price, very good responsive staff on WhatsApp. I would highly recommend them
1 de dezembro de 2025
Opinião espontânea
Resposta da BaliEasy
Hi Allan! Thank you so much for your kind words and 5-star review 🌟
We're so glad to hear our team was able to support you and answer all your questions. Wishing you a smooth stay in Bali, and feel free to reach out anytime if you need anything 🙏
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