It's hard to complain, they requested many pictures, even of the labels of the shipping. I'm still waiting for them to accept their mistake and reprint and resend me the banner. Quite disappointed
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Leia as opiniões dos outros
Awesome service. I highly recommend them they took that extra step to redo my design since i uploaded wrong file but they got back to me to adjust it. I approved it and I can’t am for more. They deser... Ver mais
A empresa respondeu
Woodylot ... order and installed 3 months later 4 letters failed, took weeks to get a warranty on it, you were only giving me a 20% discount on the next order not until I threatened to go to the ACCC... Ver mais
A empresa respondeu
Fast delivery. Looks good quality. Although they came much smaller than I expected maybe should show examples of sizing. Although happy
A empresa respondeu
3,5
Aceitável
146 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
How is this company still in business?
Seriously I am unsure how this company remains in business. I went into the website to order some custom stickers on a roll. I needed them at a custom size. Which wasn't available as an option. So I emailed the company asking for a quote for custom size stickers. After speaking to 4 different sales people and providing artwork, dimensions and quantity and explaining the use of the sticker to multiple people I couldn't get a single quote.
I provided print ready art work of a single image, and then was asked if I need all the stickers to have the same image? There was only 1 image in the artwork.
I was asked if it needed to be transparent and told to go to the website to select options. When I clearly stated it has a white background and paper is fine as they are to cover a floor plan. I was then asked which product I wanted even after I had told them I wanted a quote for custom die cut stickers ON A ROLL.
Then from the 4th sales person I was asked what size I wanted and was asked to select from their default sizes after I asked repeatedly for a custom quote for a custom size sticker and I provided the exact dimensions.
All of this took several days, multiple emails and multiple sale people and not a single price or even "sorry we don't do custom size stickers"
I don't think an actual sales person works there cause they couldn't sell water in a desert.
12 de maio de 2025
Opinião espontânea
Resposta da Bannerbuzz
Hello Anthony, we sincerely apologize for the inconvenience caused. We are committed to providing efficient service to every customer, but we understand there is always room for improvement. Your feedback is truly valuable to us, and we will certainly take it into account as we work to enhance the overall customer experience.
Bannerbuzz has been great to work with
Bannerbuzz has been great to work with. They have prompt service and the quality of the products have been great so far. Looking forward to seeing my new banners.
Also their loyalty and discount offers are excellent!
14 de março de 2025
Opinião espontânea
Resposta da Bannerbuzz
Hey Christina! We are delighted to hear that you are pleased with our product, service and discount offers. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Quality Stuff
Fast delivery, good quality of items, easy payment process, true to description. Will buy more banners!
1 de outubro de 2024
Opinião espontânea
Resposta da Bannerbuzz
We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
They are a completely dodgy business…
They are a completely dodgy business…
They are a completely dodgy business with no quality control and really poor customer service.
Half the products I ordered never came and they wouldn't refund even after harassing them daily for 2 weeks. I finally got the refund 2.5 weeks and 20 emails later.
Their Banner doesn't even fit the stand they sent and they have asked me 3 times now to take photos which I have done and they keep coming back and asking me to jump through hoops, but still no refund for this product.
RUN RUN RUN AWAY FROM THESE CLOWNS!!!
Edit: Don’t believe their response below I got a refund on the items I didn’t receive but it took them 2 weeks of constant phone calls every day to get it. The banner doesn’t fit but they have made me take photos and videos 3 times now and still they ask for another video. They are making me jump through hoop after hoop and full of lies and deception.
11 de outubro de 2024
Opinião espontânea
Resposta da Bannerbuzz
Hi Darren, we apologize for the inconvenience you’ve experienced. We always strive to offer efficient service, so it’s unfortunate that you’ve encountered an issue. Our team has processed a refund for the partial products. Rest assured, if there's any issue on our end with the banner product, we’ll resolve it. For that, please provide the requested details so our team can assist you further.
Setting up organisation
Everything i proposed for the Flag and car sign went to my recommendation. I am impressed on the direct result.
11 de setembro de 2024
Opinião espontânea
Resposta da Bannerbuzz
Hey Bob! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We will not be using them again
We have used BannerBuzz for many items over the years and they are good enough quality and what you expect for the price. Unfortunately we have been very disappointed in their communication and customer service on our last 2 orders of car decals, taking 2 weeks to send us the initial proof then 4 weeks to send 2 small decals after payment had been made...WILL NOT BE USING THEM AGAIN!
7 de agosto de 2024
Opinião espontânea
Resposta da Bannerbuzz
Hello Fraggle, we apologize for the inconvenience you've experienced. Our goal is to provide fast and efficient service to every customer, and we're sorry to hear about the issue you've encountered. Unfortunately, we couldn't find your order details based on your review comment and name. Could you please share your order numbers with your concern by emailing us at feedback@bannerbuzz.com and addressing the review team? This will help us check and address your concerns more effectively. Moreover, we're glad to know that you are satisfied with our products and pricing.
Easy to use ordering system
4 de agosto de 2024
Opinião espontânea
Resposta da Bannerbuzz
Hey Helen! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
VERY HELPFUL WHEN WE CALLED FOR…
VERY HELPFUL WHEN WE CALLED FOR ASSISTANCE
24 de julho de 2024
Opinião espontânea
Resposta da Bannerbuzz
Thank you, Bob, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Wow first time user
Wow first time user. What a great product and easy to use website. Great work Bannerbuzz
23 de julho de 2024
Opinião espontânea
Resposta da Bannerbuzz
Hey Corrado! We are delighted to hear that you are pleased with our product and website. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
they gave great help
23 de julho de 2024
Opinião espontânea
Resposta da Bannerbuzz
Thank you, Katharine, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
A very easy ordering process.
A very easy ordering process.
The ordering system works brilliantly & makes the whole process so easy.
I will definitely return.
17 de julho de 2024
Opinião espontânea
Resposta da Bannerbuzz
Hey Kevin! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
This company is very easy to order…
This company is very easy to order from. The process is efficient and prices are great.
15 de julho de 2024
Opinião espontânea
Resposta da Bannerbuzz
Hey Joanne! We're pleased to know that you found our website user-friendly and happy with the pricing. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Good product offered at highly…
Good product offered at highly competitive prices. Happy customer. Shipping could be faster though.
24 de junho de 2024
Opinião espontânea
Resposta da Bannerbuzz
Hello David, thank you so much for your feedback! We're delighted to hear that you appreciate our pricing and happy with the product. We always strive to offer the best value for our customers. If there's anything else you need or have questions about, feel free to let us know.
Better Customer Experience
Better experience with you guys than we have found elsewhere. Great job!
17 de junho de 2024
Opinião espontânea
Resposta da Bannerbuzz
Hey Alex! We're pleased to know that you had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
DO NOT BUY!
DO NOT BUY!! We placed an order on the very clear condition that delivery would be no later than a specified date and was assured that as long as we paid for priority shipping they would arrive on time. But of course they didn't arrive on time (3 days later), so we had a trade show booth with no signage. Called their 'support' but was just repeatedly read the script that says 'our policy is that 89% of orders arrive on time'. No refund or compensation of any kind. Shop somewhere else!!
3 de junho de 2024
Opinião espontânea
Resposta da Bannerbuzz
Dear Steve, we deeply apologize for any inconvenience caused. As per the call conversation, our team mentioned that selecting priority shipping does not guarantee on-time delivery; there might be a delay of +1 business day. This information is also provided on the website cart page alongside the priority shipping option. Your product was delivered within the specified shipping timeframe. Rest assured, our team is already in contact with you and will provide the best possible resolution.
Easy to use design tool
10 de junho de 2024
Opinião espontânea
Resposta da Bannerbuzz
Hey Paul! We're pleased to know that you found our design tool user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Exactly as advertised
Exactly as advertised, upgraded the sharpness and quality of the design I provided at no extra cost at all. Very happy with the vinyl stickers I got made, even ordered some more
30 de maio de 2024
Opinião espontânea
Resposta da Bannerbuzz
Hey Dazza! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Doesn't work well during winter…
Good value, and their website is easy to use from designing to finished product.
Doesn't work well during winter mornings or when it rains for car/shop windows, where you need to see through to the outside. Water droplets form in the small perforate holes making it impossible to see through the glass windows. Have to use a window squeegees wiper to remove the water droplets to see through the glass. Not sure if this undesirable effect is normal for this kind of perforated material,
29 de junho de 2023
Opinião espontânea
Resposta da Bannerbuzz
Hello Ty, thank you for reaching out to us. We apologize for the inconvenience caused to you with the product received. As per your concern, rain affects the visibility of perforated signs because water droplets accumulate on the surface, disrupting the one-way vision effect created by the perforations. Your concern has been passed on to the relevant team, who will reach out to you shortly to address it.
Waste of time and money
Waste of time and money. I did not realise they are based in India, they pretend to be Australian. Shipping was a nightmare and now I won't have the poster in time for the event it was purchased for so a complete waste. Customer service was useless and could not do any thing to rectify this. Not sure about the quality of the product as I haven't received it yet.
14 de março de 2024
Opinião espontânea
Resposta da Bannerbuzz
Greetings Emma, we extend our sincerest apologies for the inconvenience you've encountered. While we strive to maintain cost-effectiveness through global sourcing, we empathize with your situation. Based on the latest information, it appears you've retrieved your package from the nearby FedEx location. We regret any inconvenience caused by the initial delivery hiccup with the carrier. Our utmost priority is ensuring your satisfaction, and we trust you've now received your package intact and ready for your event. Be assured, the quality of our products remains unparalleled. We stand ready to provide any further assistance you may require.
Service & Assistance
Called discuss the best Product(s) to use to achieve what I wanted to be printed for my shop door sign. Turns out these guys know a lot and assisted me in choosing the right Vinyls and options. Amazed they were available 24/7 over the phone, so I didn't have to wait until the morning, very handy. Was a late night getting everything altered and submitted but looking forward to seeing the proof and the final products. Keep it up.
14 de fevereiro de 2024
Opinião espontânea
Resposta da Bannerbuzz
Thank you, Haydn, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
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