Barchester Healthcare Opiniões 

Do not even consider sending anyone you care about to this appalling place which calls itself a CARE home. It most certainly doesn’t care for anyone! All it cares about is making money!
My 90 year old mother spent 2 years in this home. The level of care was unbelievable with one carer per twelve residents not unusual. The carers were good but couldn’t cope and had an impossible job. Two baths a week was difficult for them with my mother often being left on her own until the water went cold. She has Parkinson’s which means she relies entirely on their help. She had a bad fall as the carers forgot to leave her a commode by the bed.
She was then given a letter by the management saying she was being evicted and must leave after 28 days. The trumped up reasons for this was that she would not go to hospital even though the paramedics understood why she didn’t want to and agreed with her.
We have tried to approach management on various occasions to try to resolve issues to no avail. They never reply.
All of that for £80,000 a year! Disgusting!!
We have involved CQC, the Ombudsman and our MP and are looking forward to those responsible being held accountable.

Against human rights and pushes medical apartheid. Stay clear at all costs. Does not put the health and well-being of its employees at the forefront of its business. Peter Calverley is an arrogant, unethical senior manager, a disgraceful and discriminating company.

I used to work for this awful company at Westergate House the company has changed so much over the last few years going from good to awful.

All Barchester homes look lovely inside and out but that's where it ends.At Westergate House they do very little activities,they used to go out to the seaside , cooking icing cakes and biscuits ect now its nothing. The manager seems to think he is running a 5* Hotel instead of a care home. The residents are not allowed papers,magazines or plants near them in the lounge as the manger said it makes the lounge look untidy . The residents are not allowed to do icing in the lounge incase it makes a mess, all they do is quizzes or watch TV waiting to die. The food is the cheapest meat you can buy and very small portions. They once had crumpets with marg on them but they were not even toasted. A man needed a special diet which they bought at first and then stopped, so his skin got red and sore and we were told to put his cream on. They advertise a 24 hour menu and it says you can anything they like for breakfast ,but that's not true its either porridge or toast. There are no handmade cakes.
There is a very large turnover of staff they recently lost the main chef and head of housekeeping because they treat their staff so appalling! The staff are so short the ones there work 60 hours plus a week without even asking them.
The hot water is very hit and miss sometimes residents have to go without a wash or bath but the care assistants are all leaving one cannot bath a person and answer call bells which the manager times. Management NEVER help out they won't even answer the door. The wheelchairs all need replacing, but as long as you have Chandeliers hanging it's alright.
The care assistant now has to do care work ,plus housework,plus kitchen work if needed. This is because the management have cut the amount of staff all over ,most probably so that the CEO can receive his £1million pound pay rise ,while doing very little ,but the poor hard working care staff get forgotten. I expect all the Management and office staffs had a rise. The CEO had a £1 million pound pay rise yet they emailed the staff asking the take a holiday UNPAID !!!! Barchester can't see why the staff are upset and angry about this.
I wouldn't even put my cat in there overnight let alone a loved relative. Your relative would get better treatment in an cat or dog kennels and a lot cheaper. Westergate house is over priced and not value for money. Your relative will not get the care they deserve and pay for. Despite reporting all this to CQC nothing is done they are an accident waiting to happen.

I honestly cannot speak more highly of this beautiful home. I simply love working here. I love that feeling waking in the morning knowing I am doing something I am truly passionate about and in a position to give the best version of myself to all that live there. Whilst many remark on the beautiful aesthetic and attention to detail given it is beyond this and has real substance. The home has a vibrant energy and full of life, Everything is about the residents they don't just get great care they get a great life living at Upton, so positive and reaffirming knowing that I am aiding and facilitating this and quite the departure from other care settings
The level of support and input we get from management is something else and we are constantly learning and evolving. nothing appears to be too much. I have worked in care for many years yet this is by far the best home and I feel so incredibly lucky to have joined this great family of people, I know that i'm making a genuine difference in peoples lives. We need more homes like this then we would have many more people entering the care profession.
such a heart-warming, caring, warm, outgoing place. I feel privileged to be part of Upton Bay

The staff can’t help enough, so lovely, caring and attentive.
The entire place is very clean, organised and the decor is beautiful.
Everyone does an excellent job, cannot fault anyone there, especially during the testing times at the moment.
CD

Upton Bay is an amazing home. I work with an amazing team, and really enjoy coming to work.
Would highly recommend

Upton Bay Care Home is a wonderful workplace with a real family feel and a brilliant team of employees. Always felt appreciated and supported by a lovely management team who work hard to care for the staff whilst striving to run an exceptional care home. My day is full and varied, every day is different, it's a lovely place to work, good perks. Good teamwork, regular staff meetings, coffee shop and hairdresser on site. Excellent, offer in house training, opportunity to climb the ladder, friendly, if they something more they will advise and encourage you to go further. Some of the best people you will ever meet work for Upton Bay. No matter what team you work for, everyone is so friendly and always willing to help and support when they can. The company promotes wellbeing and authenticity and you do feel proud and appreciated as an employee. I`m very happy to work here.

Upton Bay care home is an amazing place to work. The team is absolutely brilliant, management is very supportive and honest, the interior is fantastic. Have been working here since January and it feels like home. It is the best place for the loved ones to be cared for

Upton Bay is a beautiful home with a range of activities to do! The team are super friendly and genuinely enjoy the job they do. It’s a pleasure to work there .

I was very fortunate to be one of the first members of staff chosen to open our lovely new home, Upton Bay in Hamworthy, Poole.

Not only is the home stunning, inside and out, but the facilities we have to offer are simply incredible, a top favourite are our spectacular spa bathrooms.

Our manager has done a fantastic job putting our team together.
Everyone is so hard working, friendly and welcoming.

As a team, we will always do our very best at ensuring your loved ones are well looked after and cared for. Nothing is too big an ask.

I highly recommend Upton Bay.

I work for Barchester Healthcare since February this year and despite l am still new to the company l can tell that applying for role in Upton Bay was one of the best decisions l have ever made in my professional life.
Upton Bay's staff are bunch of well inducted to the company's values and their roles professional, compassionate and fun loving people.
We are all on the same page making sure that our residents do enjoy living their lives in a beautiful, safe, comfortable Upton Bay home.

I have worked at Upton Bay Barchester in Hamworthy Poole Dorset since January.
The training and staff are second to none the building and facilities are excellent the care shown and the activities are fantastic and are all geared towards living life to the full.I would have no hesitation in recommending this lovely home from home.

I am really enjoying working at Upton Bay care home. It is such a beautiful home. All the other members of staff are a pleasure to work with, the care given is second to none! Nothing is too much trouble!

Upton Bay is an amazing care home.
Staffs are very welcoming,friendly and caring.The Manager is very supportive and approachable to speak to...
I would like to thank all of them immensely for the great job they are doing in this pandemic and keep up for the great work.
Thank you,
K.R

I have been working at Upton Bay for a few months now and can honestly say I love it here. The staff are enthusiastic, hard working and caring. The building is brand new and has all the latest kitchen equipment that any chef would need.The facilities for the residents are incredible including Spa Baths, Cinema and private dining area.Great place to work and stay.

Upton bay is a Lovely place to work and great atmosphere
Best decision that I’ve ever made
Company always supports the staff and ensure it’s a great environment for people living there

Upton Bay Care Home is a real home from home for both residents and staff. Excellent training, support and outstanding care provided. Highly recommended

Upton Bay Care Home-
Absolutely amazing!! Fantastic team and outstanding care. Absolutely love my job as a carer and can honestly say this is the best choice ive ever made coming here, manager and deputy manager will do absolutely anything for you big or small, nothing is never hard work, their doors are always open, food is out of this world, lots of choices to pick daily from our menus, i could literally go on and on, carers continue to have a smile on their faces daily. Very happy here at upton Bay and you will guarantee love it too!! Please ring and book anytime for a look around you won't be disappointed.

Castle keep is to be avoided If I could give 0 stars I most certainly would it is not deserving for 1. Well what can I say avoid this company, first of all the administrator daisy does not have one bit of passion neither are they approachable but they are the first person everyone comes into contact with manners certainly don't cost anything, maybe barchester has to research a bit on respect, as for management you are undervalued and not respected qualified nurses are treated with zero respect often making them feel very belittled who are barchester to make this decision when they are qualified members of society. Another issue forcing staff members to withdraw from their own human rights by forcing the covid vaccination on them or they face disciplinary action its appalling they may need to question why so many staff members are leaving this company, one of the values of barchester is respect but it really has to be recognised before it can be seen as a value. If you want to feel valued its not the company for you.

One of the worst care homes I have seen bully their good staff
The rest of the staff don't come in on time hide round the back smoking before shift what a dump no leadership