Ben was so emphatic towards us given the circumstances we are in following death of our son. The sale went through very quickly and with no hitches. We felt that the service plan was quite expensive... Ver mais
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Get anxious in car dealerships and don’t like driving with passengers. Also an added concern was vehicle without handbrake. Nick understood what worried me and all went well.
A empresa respondeu
We needed a new used car fairly urgently and from a reliable garage. Baylis had a nice range of affordable cars, Noah was very helpful and did his best to ensure we had the vehicle in time for an imp... Ver mais
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Great customer service from Keith from the moment we first made contact when looking suitable cars a week earlier. No pressure and not a problem to look at several cars. We chose one and when we came... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Mitsubishi, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Informações de contacto
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Reino Unido
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,6
Excelente
895 opiniões
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Take your money give you a dirty car…
Take your money give you a dirty car and false promises. If you call either messages are not passed on or they don’t contact you back.
Typical dealership service sweetness and light until they have your money.
1 de julho de 2026
Resposta da Baylis Group
Thank you for taking the time to leave your feedback. We're very sorry to read that your experience has left you feeling this way, as it's certainly not the level of service we aim to provide.
We would like the opportunity to understand what has happened and resolve any outstanding issues. A member of our management team has been trying to contact you but has so far been unable to reach you.
If you're happy to do so, please contact us directly or let us know the best number and time to call. We would genuinely appreciate the opportunity to discuss your concerns and see if we can put things right. Baylis Customer Care Team
Undecided
I genuinely don’t know what score to give so it may be fair or unjust .
Having seen a car I liked ,test drove and put a deposit on , I asked for a rear view camera to be fitted, my understanding was this would be done within a week .
The week passed and no camera whoever was told it would be in next few days , I was due to go on holiday so asked it was possible to have camera fitted before I go ( as I’d need the car ) thinking job done , collect car go on hols .
We are now 10 days plus after first seeing the car …… only to get told wrong camera sent !
So I collected car, minus camera and went on my hols. …. I’ll sort camera after Hol .
The phrase over promised and under delivered seems apt …. Some honest communication would have been appreciated.
17 de julho de 2026
Resposta da Baylis Group
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet the standards we strive to provide.
We completely understand how disappointing it must have been to expect your rear view camera to be fitted before collecting your vehicle, only for this not to happen. We appreciate that clearer, more proactive communication throughout the process would have made a significant difference, and we're sorry that we fell short in this instance.
While the incorrect camera being supplied was an unforeseen issue, we recognise that this does not change the inconvenience caused to you, particularly with your holiday plans. This is not the level of service we aim to deliver, and we sincerely apologise for the frustration this has caused.
We hope you have a wonderful holiday, and we look forward to welcoming you back afterwards so we can complete the installation of your rear view camera as quickly as possible and leave you with a much more positive impression of our service.
Thank you again for your honest feedback. It helps us identify where we can improve, and we appreciate the opportunity to put things right. Baylis Customer Care.
Good customer service
17 de julho de 2026
Resposta da Baylis Group
Gerald, thank you for the 5 Star review. I am pleased to hear that you received a good level of customer service during your recent visit. We hope to see you again, Baylis Customer Care.
I have previously bought from Baylis…
I have previously bought from Baylis and the service I received from Gary Barney was excellent. Even though we had moved 150 miles away the level of service was still maintained.
18 de julho de 2026
Resposta da Baylis Group
Ian, thank you for the 5 Star review. Firstly we would like to thank you for your repeat custom, even after moving 150 miles away, this is greatly appreciated. I am then pleased to hear that Gary maintained a high level of service. Take care, Baylis Customer Care.
Amazing service from Harrison Dunlop-Clark
I went looking for a specific car to match my needs we had the pleasure of being supported by Harrison Dunlop-Clark he was very knowledgeable put me at ease and went through all my options. From the start of the sale to the end he provided an amazing service, staying in touch at every point. He is a credit to your firm and he made me definitely recommend you to others and return myself
11 de julho de 2026
Opinião espontânea
Resposta da Baylis Group
Claire, thank you for the 5 Star review. I will be sure to pass along your lovely feedback to the team, and especially Harrison for providing lots of knowledge, putting you at ease and talking through all of your options. We appreciate the recommendation and hope to see you again, Baylis Customer Care.
was very helpful
was very helpful, and polite at the Merthyr store , answered all questions.
Will definitely call there again when changing car.
10 de julho de 2026
Resposta da Baylis Group
Elaine, thank you for the 5 Star review. I am pleased to hear that the team were polite, friendly and answered all the questions you had during your recent visit. We look forward to seeing you again in the future. Baylis Customer Care.
Rob Slepcik Made the Whole Experience Exceptional
It’s not always what you buy that makes the experience memorable, it’s who you deal with. For us, that person was Rob Slepcik.
From the moment we arrived at the showroom, Rob was fantastic. He was professional, approachable, knowledgeable, and incredibly efficient in answering our questions and providing information. His attention to detail and easy-going manner made the whole experience enjoyable from start to finish.
We’ve dealt with a few car representatives recently, and Rob was genuinely head and shoulders above the rest. The dealership itself is immaculate, and every member of the team we encountered was friendly and welcoming.
Rob is the complete opposite of the usual “car salesman” stereotype. He is genuine, professional, and clearly takes pride in what he does. Dale also deserves a mention, as we’ve spoken with him several times and he has always been professional and helpful.
My children have made it clear that I’m not allowed to buy from anyone else now! Rob is absolutely a keeper, and when we need another car, we know exactly where we’ll be going.
Thank you from me, my husband, and the children, who loved the hot chocolate, test drives, and colouring tasks just as much as the car itself!
15 de julho de 2026
Opinião espontânea
Resposta da Baylis Group
Thank you for the 5 Star review. It really is lovely to read such a glowing review. I will be sure to pass along your feedback to Rob for providing such a lasting impression and making your experience one to remember. The Customer really is at the heart of what we do and it is lovely that this came across in Robs mannerisms and attitude, remaining professional and genuine without being a typical salesman. We look forward to seeing you again in the future, Baylis Customer Care.
Helpful and friendly staff
Helpful and friendly staff. Answered all my questions with ease …
13 de julho de 2026
Resposta da Baylis Group
Carol, thank you for the 5 Star review. It is great to hear that the team were helpful and friendly, answering all of your questions with ease. We hope to see you again, Baylis Customer Care.
New i10
Very easy from buying the car and picking it up very simple, now waiting to see how the after care is , and seeing if is as professional
14 de julho de 2026
Resposta da Baylis Group
Russell, thank you for the 5 Star review. I am pleased to hear of your recent purchasing experience and how the process was easy and collection simple. We hope this continues with the Aftersales care too. Baylis Customer Care.
Pleasant experience
Pleasant showroom, helpful sales staff, no pressure to purchase, car well valeted.
10 de julho de 2026
Resposta da Baylis Group
David, thank you for the 5 Star review. It is lovely to hear that the team were helpful and didn't apply any pressure. I am also glad you found the showroom pleasant and the valet completed to a high standard. Take Care, Baylis Customer Care.
Pleasant experience buying a car
Pleasant experience buying a car at Baylis Gloucester. Harrison was really helpful every step of the way. Great experience overall and happy with the MG4 urban purchase..
12 de julho de 2026
Resposta da Baylis Group
Thank you for the 5 Star review. I am pleased to hear that you had such a pleasant experience with us recently and that Harrison was really helpful throughout. We hope you continue to enjoy your new MG4 Urban, Baylis Customer Care.
Amazing service team
Bought a used car from Bellinger’s in Wantage, after driving it home noticed the idle was rhythmically noisy and the whole car shook on tick over, contacted Bellingers and took the car back to them they supposedly throughly checked the car and took it for a test drive whilst not clocking up any miles and managed to do a full diagnostic whilst the engine wasn’t running then said oh that’s because the engine wasn’t running for quite a few fails, so obviously not a full diagnostic, spoke to Stephen, he arranged to have the car in for the master tech to have a look, who diagnosed a probable dual fly mass wheel, went back to Bellingers who are now calling Baylis liars, We have 5 cars looked after by Baylis Stroud and can not fault their professionalism, knowledge, or helpfulness whenever we’ve needed help and would never ask a garage to lie just so we can return a car. Would definitely 💯 recommend
10 de julho de 2026
Opinião espontânea
Resposta da Baylis Group
Andrea, thank you for the 5 Star review. I am pleased to hear that despite having issues with your vehicle and the added issues with the garage you purchased the vehicle from, we have managed to maintain a high level of service and diagnosed the issue. We appreciate the feedback and i will be sure to let Stroud know you continue to recommend them due to their Professionalism, Knowledge and helpfulness. Take Care, Baylis customer Care.
We have been coming to Cirencester for…
We have been coming to Cirencester for many years and the garage have always been excellent, helpful and great communication which is why we booked my mum's car in for an MOT, full service and to look at an issue with the braking sensor. This was a very different experience for us, we waited 10 days for an appointment, I understand that we needed a specific technician to look at the fault. We dropped the car off on the Tues evening. I had some communication on Wednesday at 3pm, however it felt like mum's car was the bottom of the list and on Thursday I was called as unfortunately the wrong part had been sent. I had to find out what was happening on the Friday I called at 4.30pm as there were no phone calls to keep me updated and at 4.30pm the car still wasn't finished. The bill came to over £1000 and when I collected mums car I thought it would have had a wash or a hoover as this is what we have experienced with every other occasion but not this time. It was very disappointing especially as the car had been in the garage from Tues 5pm until Fri 5.30pm. Also I have not been sent a link to rate my experience as I normally would, which is why I am using trust pilot. I have alway given very high ratiings sadly not this time.
10 de julho de 2026
Opinião espontânea
Resposta da Baylis Group
Dear Christine,
Thank you for taking the time to leave your review and, more importantly, for your loyalty to Baylis Cirencester over many years. We genuinely appreciate your continued support, which is why I am particularly sorry to read that this visit did not meet the high standards you have come to expect from us.
Having discussed your experience with our Service Manager, I understand that your vehicle required a specialist technician to investigate the braking sensor concern and, whilst the work itself was started promptly, an incorrect part was ordered, which unfortunately delayed the repair. I completely appreciate how frustrating this must have been, particularly when your vehicle remained with us for several days.
Whilst the delay caused by the incorrect part was disappointing in itself, I also accept that our communication during this time fell below the standard we strive to provide. You should not have had to chase us for updates, and for that I sincerely apologise.
I am also sorry that your vehicle was not returned having been washed and vacuumed, as you have rightly come to expect from previous visits. Although there are occasionally operational circumstances that prevent this from being completed, we should have explained this to you at the time rather than leaving you disappointed.
Please be assured that your comments have been shared with the management team at Cirencester so that we can learn from your experience and improve both our communication and overall customer journey.
I do hope that, despite this disappointing visit, we will have the opportunity to restore your confidence in us during your next visit. Baylis Customer Care Team .
All staff very friendly and helpful
9 de julho de 2026
Resposta da Baylis Group
Martin, thank you for the 4 Star review. I am pleased to hear that all the team were friendly and helpful. We would love to know what we could have done to boost this to a 5 so if you have any further feedback, feel free to reach out. Baylis Customer Care.
Excellent customer service and very…
Excellent customer service and very thorough.
10 de julho de 2026
Resposta da Baylis Group
Adam, thank you for the 5 Star review. I am pleased to hear you received excellent customer service from the team recently, and that they were thorough too. We hope to see you again, Baylis Customer Care
New keys Meriva
Recently obtained 2 duplicate keys for my Meriva. Was treated excellently and job including programming of new keys done without fuss.
The only thing I was not keen on was that telephone service appeared to be centralised in Evesham and telephoning appeared to have little or no knowledge of Worcester. This would appear to be a brand problem as all the staff at Baylis Worcester were fantastic.
29 de junho de 2026
Opinião espontânea
Resposta da Baylis Group
Rob, thank you for the 5 Star review. I am pleased to hear that the process of obtaining your new car keys went excellently and without fuss. In regards to the Telephone service, we have a central bookings office based in Cheltenham, where all of our calls pass through. However, this can sometimes mean the person you get through to initially may not have the relevant information and will have to direct you through to the correct department. We are sorry to hear that this impacted your experience. Take Care, Baylis Customer Care.
Sales staff excellent
Sales staff excellent , but what away to spoil a car purchase , arrive at the agreed time having payed as agreed before month end , to find the car has not been valeted , Nearly 19k for a special car and its not been cleaned and for sale sign still on it and boot full of leaves wife dropped me off so had no choice but to take it in its condition, apparently the company you use let you down , no you let me down ! No point in having great sales staff if your poor management employs companies that are not fit for purpose
Interesting to see if you respond
2 de julho de 2026
Resposta da Baylis Group
Dear Tony,
Firstly, I would like to apologise that your vehicle was not presented in the condition you should reasonably have expected when you arrived to collect it. Purchasing a new vehicle should be an enjoyable experience, and I fully appreciate how disappointing it must have been to find it had not been fully prepared for handover.
While our sales team were unable to contact you before you arrived, we accept that the responsibility for ensuring your vehicle was ready for collection rests with us. I am sorry that we fell short on this occasion.
As you mention, we apologised at the time and arranged for the vehicle to be returned at the earliest opportunity so that it could receive the full valet and preparation it should have had before collection. I hope this has now been completed to your satisfaction.
We genuinely appreciate your positive comments about our sales staff, and I have also shared your feedback regarding the handover process with our management team. We are taking steps to improve our preparation process to help ensure this does not happen again.
Thank you again for your feedback, and I hope you enjoy your new car for many years to come. Baylis Customer Care Team
Resposta da Baylis Group
Christine, thank you for the 5 Star review. It is lovely to hear that the team were helpful, informative and friendly during your recent visit. We hope to see you again, Baylis Customer Care.
Purchased a car with the help of Ioan
Purchased a car with the help of Ioan. Super helpful helping me through the process, answered all my questions honestly and provided great knowledge. Everyone in the garage was friendly and helped me out with my purchase. Would recommend visiting if you’re in the market for a car!
3 de julho de 2026
Resposta da Baylis Group
Emma, thank you for the 5 Star review. I am pleased to hear that Ioan was super helpful, honest and knowledgeable throughout your recent visit and was able to make the purchase a good experience. Enjoy, Baylis Customer Care.
This is our 5th Corsa from Baylis
This is our 5th Corsa from Baylis! Always great customer service. Definitely recommend.
2 de julho de 2026
Resposta da Baylis Group
Wendy, thank you for the 5 Star review. It is lovely to hear you continue to receive great customer service, and we really appreciate your repeat custom. Enjoy your new Corsa! Baylis Customer Care.
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