Ben was so emphatic towards us given the circumstances we are in following death of our son. The sale went through very quickly and with no hitches. We felt that the service plan was quite expensive... Ver mais
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Get anxious in car dealerships and don’t like driving with passengers. Also an added concern was vehicle without handbrake. Nick understood what worried me and all went well.
A empresa respondeu
We needed a new used car fairly urgently and from a reliable garage. Baylis had a nice range of affordable cars, Noah was very helpful and did his best to ensure we had the vehicle in time for an imp... Ver mais
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Great customer service from Keith from the moment we first made contact when looking suitable cars a week earlier. No pressure and not a problem to look at several cars. We chose one and when we came... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Mitsubishi, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Informações de contacto
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Reino Unido
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,6
Excelente
895 opiniões
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Customer service was great, but
Customer service was great. Got a few added extras but sadly, hadn't realised they had covered up some quite bad scratches. It rained the night I picked it up and the next day the scratches were very obvious.
Very disappointed. Now having to get quotes to sort this out.
2 de julho de 2026
Resposta da Baylis Group
Thank you for taking the time to leave your review. We're pleased to hear you received great customer service, but we're sorry to learn of your disappointment regarding the scratches on your vehicle.
This is certainly not the experience we want for our customers. If you haven't already, please get in touch with the dealership so we can look into this for you and discuss the concerns you've raised.
Baylis Customer Care
Staff are very nice and approachable
Staff are very nice and approachable. Made their clients feel comfortable.
2 de julho de 2026
Resposta da Baylis Group
Thank you for the 5 Star review. I am pleased to hear that the team were nice and approachable, making you feel comfortable during your recent visit. We hope to see you again, Baylis Customer Care.
Where do I start
Where do I start? Since buying my Vauxhall Crossland, the experience has been completely unacceptable. Today's situation was the final straw.
My vehicle requires a new wet belt at just 44,000 miles, and I was advised that it should be replaced as a matter of urgency. I therefore booked it in for today (30/06).
I then received a call from the dealership saying they wanted to keep the car overnight to ensure it was "sealed." This had never been mentioned when I booked it in, and there was no discussion about whether the sump would need replacing, despite the fact they hadn't even inspected the vehicle.
When I explained that I had no alternative transport to get home, I was told they would call me back. They did—but only to say they hadn't allocated enough workshop time to complete the repair and asked if I could bring the car back in a week's time.
I asked a straightforward question: if the wet belt failed during that week and caused engine damage, would the dealership accept responsibility? The answer was simply, "No."
So, despite being told the repair was urgent, the dealership was unprepared to carry it out, offered no courtesy car, no alternative solution, and accepted no responsibility for the consequences of delaying the repair.
This is not the level of customer service I expect. I have been left completely disappointed by the way this has been handled, and based on my experience, I will not be returning.
30 de junho de 2026
Opinião espontânea
Resposta da Baylis Group
Thank you for taking the time to leave your review. I am very sorry that your recent experience did not meet the standards we aim to provide.
Having reviewed the circumstances with the management team, it is clear that the repair was not scheduled with sufficient workshop time when the booking was originally made. Once this became apparent, rather than begin dismantling your vehicle and risk being unable to complete the repair safely the same day, the decision was made to contact you and rearrange the booking with the correct amount of workshop time allocated. While this was done with the intention of avoiding further inconvenience, I fully appreciate the disruption and frustration it caused.
I also understand your disappointment that we were unable to provide a courtesy vehicle. Unfortunately, all of our loan vehicles were already allocated at very short notice, meaning we had none available to offer on the day. I appreciate this left you in a difficult position and apologise that we were unable to provide an alternative.
Whilst I appreciate your concerns regarding the urgency of the wet belt replacement, it would not have been appropriate for us to accept responsibility for any failure that might occur before the repair could be completed. However, I do understand why you found this response frustrating in the circumstances.
As a gesture of goodwill and an apology for the inconvenience caused, our team offered a discount on the repair when it is carried out.
I am sorry that we fell short of the level of service you expected on this occasion and hope you will allow us the opportunity to restore your confidence when your vehicle returns for the repair. Baylis Customer Care Team
Excellent customer service by Julie…
Excellent customer service by Julie Parry at the Cheltenham branch. Very efficient and helpful.
13 de junho de 2026
Opinião espontânea
Resposta da Baylis Group
Gill, thank you for the 5 Star review. It is lovely to hear that Julie provided excellent customer service recently, and that she was efficient and helpful throughout. Take Care, Baylis Customer Care.
purchasing a new vehicle
all the staff we dealt with were courteous and dealt with any questions about a variety of car options we were considering, in a professional manner.
20 de maio de 2026
Resposta da Baylis Group
David, thank you for the 5 Star review. I am pleased to hear that the whole team were courteous and were able to answer all of your questions regarding your options whilst remaining professional. Take Care, Baylis Customer Care.
AVOID AVOID AVOID!
I would avoid taking your car here unless you want to pay for things that dont really need replacing and paying inflated prices. I was told both brake pads and discs needed replacing despite discs being green rated on a service less than 12 months ago. The service guy told me 'its recommended to have both done'. Not necessary then just recommended to add to the costs. I remain certain if I had just the pads replaced it wouldnt have made much of a difference.
I was then told that the complete back light unit needed replacing at a cost of over £200.00! I was thinking to myself it surely just needs a bulb. When I went to pick the car up it was indeed just a bulb. There was no communication of this change.
I was told I would be called when the car was ready to be picked up - no call came through and I rang them to check it was ready.
Overall not a good experience and a garage that wants to charge you inflated prices for parts that dont necessarily need replacing! AVOID AVOID AVOID!!
I wont be going back and will revert to my usual vauxhall service dealer.
UPDATE 29/07/2026 - despite emailing them details as requested there has been no response or follow up to my concerns which probably tells you all you need to know about this garage.
29 de junho de 2026
Opinião espontânea
Resposta da Baylis Group
Dear James,
Thank you for taking the time to leave your feedback. I'm sorry to read that you were disappointed with your recent experience.
Unfortunately, based on the information provided in your review, I have been unable to identify either you as a customer or which of our branches you visited, so I am unable to comment on the specific circumstances of your visit.
In relation to the repairs you mention, our technicians always provide recommendations based on the condition of the vehicle at the time of inspection. Where brake discs are close to or have reached their wear limits, it is common practice to recommend replacing the discs and pads together to ensure the braking system performs correctly and to avoid unnecessary future labour costs. Ultimately, however, the decision to proceed with any recommended work always rests with the customer.
Regarding the rear light, our quotations are based on the maximum potential repair cost before a full diagnosis has been completed. In many cases, we are unable to determine whether the fault lies with a bulb, a wiring issue or the complete lamp unit until the vehicle has been inspected. If, following diagnosis, only a bulb is required, then only the bulb is fitted and charged for. We certainly do not replace components unnecessarily.
I am also disappointed to read your comments regarding the communication about your vehicle being ready for collection. If we failed to contact you as promised, then I apologise for that aspect of your experience, as this is not the level of service we aim to provide.
I would welcome the opportunity to investigate this properly. If you could contact me directly with your vehicle registration or any details of your visit at info@byalis.uk.com, I will personally review what happened and discuss the findings with the relevant branch. Baylis Customer Care Team
They are very helpful and explained…
They are very helpful and explained everything thoroughly to me.
The service was fantastic and I am very happy with the car I have bought.
27 de junho de 2026
Resposta da Baylis Group
Michelle, thank you for the 5 Star review. It is lovely to hear how helpful the team were during your visit. And that you felt you received fantastic service. We are glad to hear you are happy with your new car! Baylis Customer Care.
Nathan Reynolds and the team at Baylis…
Nathan Reynolds and the team at Baylis Gloucester were very helpful in the purchase
29 de junho de 2026
Resposta da Baylis Group
Tony, thank you for the 5 Stare review. I will be sure to pass along your lovely feedback to Nathan and the team for being so helpful during the purchase of your new car. Take Care, Baylis Customer Care
Baylis Evesham going the extra mile.
Baylis Evesham went the extra mile to find the car I wanted and I was quite particular with my requirements. Aliyah then made the purchase process very easy. From the first test drive through to driving my new car away.
Thanks to both Aliyah and Antony.
28 de junho de 2026
Resposta da Baylis Group
Reg, thank you for the 5 Star review. It is lovely to hear that the team went the extra mile to find car that fitted within your requirements and that Aliyah helped to make the purchase easy. We hope you are enjoying your new car, Baylis Customer Care.
My CHR
Great customer service
Lovely car
Great after sales service.
Lovely staff very friendly and knew their role
23 de junho de 2026
Resposta da Baylis Group
Linda, thank you for taking the time to leave a review, I am pleased to hear you received great service and a lovely car. We would love to know what we could have done to boos this to a 5, so if you have any further feedback, feel free to reach out. Baylis Customer Care.
I brought my Suzuki Swift in to have wing mirror repaired
I brought my Suzuki Swift in to have its broken wing mirror reattached. It was seen to immediately and an excellent repair.
I am extremely pleased with all the service from Baylis…. The Sales, the Service dept and recently the Body shop. ( Gloucester and Cheltenham)
A huge thanks to all at Baylis.
17 de junho de 2026
Opinião espontânea
Resposta da Baylis Group
Jocelyn, thank you for the 5 Star review. I am pleased to hear that the teams across the different departments and branches have provided great service and an excellent repair. I will be sure to pass along your thanks, Baylis Customer Care.
Every thing ok except the car was not…
Every thing ok except the car was not registered to me I had to do it costing £25 .Also the touch up paint on front left wing was poor ,when I washed the car most of the paint washed off . I do change my cars quite often so I was quite surprised when it not been registered to me it usually is . Salesman was friendly so I am not sure if I would return to buy another.
31 de janeiro de 2026
Resposta da Baylis Group
Thank you for taking the time to leave your feedback.
I'm pleased to hear that your overall experience was positive and that you found our salesperson to be friendly. However, I'm sorry to learn that the vehicle registration wasn't completed on your behalf and that you incurred an additional cost to register the vehicle yourself. That certainly isn't the experience we aim to provide.
I'm also disappointed to hear about the quality of the touch-up paint on the front wing. We would welcome the opportunity to inspect this and, if appropriate, put it right for you.
Your comments are important to us, and we'd appreciate the chance to discuss your experience further and restore your confidence in Baylis. If you could contact me directly at info@baylis.uk.com with your vehicle registration and contact details, I'll ensure this is investigated promptly.
Thank you again for your feedback, and I hope we have the opportunity to provide you with a much better experience in the future. Baylis Customer Care Team
Resposta da Baylis Group
Thank you for the 5 Star review. I am pleased to hear that you received excellent customer service during your recent visit, we hope to see you again, Baylis Customer Care.
Ricky Thompson was most pleasant not…
Ricky Thompson was most pleasant not pushy at all very knowledgeable nothing was too much trouble even swapped his day off so I could pick the car up when I wanted would deal with him again well done ricky
18 de junho de 2026
Opinião espontânea
Resposta da Baylis Group
Karen, Thank you for the 5 Star review. It is lovely to hear that Ricky was pleasant and not pushy but Knowledgeable and going out of his way to accommodate the collection of the vehicle on a day that suited you. We hope to see you again, Baylis Customer Care.
on 18 of may we bought a vauxhall mokka…
on 18 of may we bought a vauxhall mokka 2023 from baylis merthyr tydfil on the way home i found the steering to be very light on checking the tyres i found the tyre front off side bigger than the rest225/65/18 the rest 215/55/18 after checking the rest of the car the washer bottle was empty also thy had to top up coolant parcel shelf was missing thy taking the shelf because the shelf bracket was broken 12v socket not working then i had a diagnostic check to find a fault with the aircon and to top all the bonnet had been resprayed this was inspected service was stamp on 30/4/2026when i asked if could return the car and have have ore money back he was not very happy he they had fix all the faults we are still not happy with car we are disapointed about the after sales servics we had
19 de maio de 2026
Opinião espontânea
Resposta da Baylis Group
Dear Elwyn,
Thank you for your review. I am sorry to hear that you have been disappointed with your experience.
Following your contact, we arranged for the vehicle to return to us promptly and rectified the incorrect tyre that had been fitted in error during preparation. We also addressed the concerns raised regarding the washer fluid, USB socket and parcel shelf, including fitting a replacement parcel shelf carrier.
We also inspected the air conditioning system following your concerns but were unable to identify any fault, with the system operating as intended at the time of inspection.
Whilst I appreciate your frustration, we have sought to address each issue raised as quickly as possible and I am sorry that we have not met your expectations on this occasion. Baylis Customer Care Team
The young man was so helpful and…
The young man was so helpful and friendly it made the whole experience very easy
16 de junho de 2026
Resposta da Baylis Group
Jacqueline, thank you for the 5 Star review. I am pleased to hear the team were helpful and friendly, making your experience easy. We hope to see you again, Baylis Customer Care.
Jamie Taylor was excellent
Jamie Taylor was excellent. A true professional. Our experience couldn’t have been bettered.
18 de junho de 2026
Resposta da Baylis Group
William thank you for the 5 Star review. I am pleased to hear that Jamie was excellent and made it so your experience couldn't have been better. Take Care, Baylis Customer Care.
Extremely poor communication and seemingly predatory diagnostics.
Deeply disappointed by our experience with this branch today. My husband booked in our 21 plate Mokka after carefully checking that the diagnostic would be at no charge due to the nature of the fault it is experiencing. He asked multiple times to ensure that it was the case and was reassured that it would be.
We dropped it off this morning to find that that wasn't the case and that we would be expected to pay the diagnostic fee. While we can understand the purpose of the fee, not honouring the quote we received specifically from this branch has left us quite baffled. Had we not been told it would be a free diagnostic we absolutely would have taken it elsewhere.
We have just received the report and rather than exploring other potential solutions (such as a software update that it has not recieved since new), we have been quoted nearly £1,000 for a new camera which will "hopefully" fix the problem according to the report. We are disappointed that if we are dealing with hopefully, no other simpler fixes could be explored first. Extremely poor communication and seemingly predatory diagnostics.
16 de junho de 2026
Opinião espontânea
Resposta da Baylis Group
Dear Mr Rawlinson, thank you for taking the time to leave your feedback.
We are sorry to hear that you were dissatisfied with your recent experience and that there appears to have been some misunderstanding regarding the diagnostic process and associated charges.
Having reviewed the visit, the vehicle was booked in for diagnostic investigation of the collision warning fault you reported. Our technician carried out a diagnostic assessment, including a road test, and identified a fault relating to the camera system. As with many modern vehicle electronic systems, diagnosis can only be based on the fault codes, test procedures and manufacturer guidance available at the time. While replacing the identified component is the recommended next step, it would be inappropriate for any technician to guarantee the outcome of a repair until the faulty part has been replaced and the system retested.
We also understand there was frustration regarding the diagnostic charge. Whilst diagnostic time is chargeable, we are sorry if conflicting information was provided before your appointment.
We always aim to provide clear explanations and excellent customer service, and we regret that on this occasion we did not meet your expectations. If you would like to discuss your concerns further, please contact the dealership management team directly and we would be happy to review the matter with you. Baylis Customer Care Team
Our Mokka-E is 4 years old
Our Mokka-E is 4 years old, £35k new (now worth barely 10) thousands spent on only Vauxhall Servicing and they have quoted £1000 for a new camera which will "HOPEFULLY" fix the fault. They don't know if it will or wont?! Its a Vauxhall, they are Vauxhall. Why would I ever pay £1000 with no idea if it will fix it.
16 de junho de 2026
Opinião espontânea
Resposta da Baylis Group
Dear Mr Rawlinson, thank you for taking the time to leave your feedback.
We are sorry to hear that you were dissatisfied with your recent experience and that there appears to have been some misunderstanding regarding the diagnostic process and associated charges.
Having reviewed the visit, the vehicle was booked in for diagnostic investigation of the collision warning fault you reported. Our technician carried out a diagnostic assessment, including a road test, and identified a fault relating to the camera system. As with many modern vehicle electronic systems, diagnosis can only be based on the fault codes, test procedures and manufacturer guidance available at the time. While replacing the identified component is the recommended next step, it would be inappropriate for any technician to guarantee the outcome of a repair until the faulty part has been replaced and the system retested.
We also understand there was frustration regarding the diagnostic charge. Whilst diagnostic time is chargeable, we are sorry if conflicting information was provided before your appointment.
We always aim to provide clear explanations and excellent customer service, and we regret that on this occasion we did not meet your expectations. If you would like to discuss your concerns further, please contact the dealership management team directly and we would be happy to review the matter with you. Baylis Customer Care Team
Very good service from Baylis Ross-on-Wye
We have had a really positive experience buying a used car from Baylis Ross-on-Wye. Elliot was courteous and friendly, and took the time to explain everything necessary for us to be satisfied with our purchase. At no time did we feel under any pressure, and we were entirely happy with the car we selected. Elliot and Stefan made sure everything was clear, and we especially appreciated the care Elliot took to explain the various features of our purchase. We would have no hesitation in recommending Baylis Ross-on-Wye for the supply of a new or used car.
15 de junho de 2026
Opinião espontânea
Resposta da Baylis Group
Thank you for the 5 Star review. I am pleased to hear that Elliot was courteous and friendly, taking the time to explain everything without applying pressure. We hope you are enjoying your new car, Baylis Customer Care.
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