Ben was so emphatic towards us given the circumstances we are in following death of our son. The sale went through very quickly and with no hitches. We felt that the service plan was quite expensive... Ver mais
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Leia as opiniões dos outros
Get anxious in car dealerships and don’t like driving with passengers. Also an added concern was vehicle without handbrake. Nick understood what worried me and all went well.
A empresa respondeu
We needed a new used car fairly urgently and from a reliable garage. Baylis had a nice range of affordable cars, Noah was very helpful and did his best to ensure we had the vehicle in time for an imp... Ver mais
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Great customer service from Keith from the moment we first made contact when looking suitable cars a week earlier. No pressure and not a problem to look at several cars. We chose one and when we came... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Mitsubishi, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Informações de contacto
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Reino Unido
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,6
Excelente
895 opiniões
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All very polite and helpful pleasure to…
All very polite and helpful pleasure to buy the Mokka from couldn’t do any more if they tried 👏👏👏
10 de junho de 2026
Resposta da Baylis Group
Nicholas, thank you for the 5 Star review. I am pleased to hear that the team were polite, helpful and a pleasure to deal with during the purchase of your Mokka. Take Care, Baylis Customer Care.
Resposta da Baylis Group
Alan, thank you for the 5 Star review! I am pleased to hear that the team were excellent and provided professional customer service! Baylis Customer Care.
Amazing experience
Amazing experience, first time buying a brand new car, i felt that everyting was explained clearly and very attentative. Nick kept in touch with me all the time with any updates,
8 de junho de 2026
Resposta da Baylis Group
Thank you for the 5 Star review. I am pleased to hear you had such an amazing experience with us recently and that you felt that everything was explained clearly and that they were attentive, keeping you updated. Take care, Baylis Customer Care.
Resposta da Baylis Group
Lucy, thank you for the 5 Star review. It is lovely to hear that the team were professional and helpful during your recent visit. Take Care, Baylis Customer Care.
It was great
It was great , we were given a test drive staight away left alone to look over car and talk, it was a simple and easy prosess wich our sales person was 100% on the ball. Freindly and knew his stuff, many thanks great customer service
4 de junho de 2026
Resposta da Baylis Group
Gavin, thank you for the 5 Star review. I am pleased to hear that the team were friendly and knowledgeable, allowing you to take time after the test drive to discuss and process your options. I will be sure to pass along your thanks, Baylis Customer Care.
Great Company To Deal With.
All the staff we spoke to were friendly, helpful and professional.
2 de junho de 2026
Opinião espontânea
Resposta da Baylis Group
John, thank you for the 5 Star review. It is lovely to hear that the whole team were friendly, helpful and professional during your recent visit. We hope to see you again in the future, Baylis Customer Care.
Service was great.
Service was great.
Nicole in Gloucester kept me up to date on everything. Didn't add any costs without speaking to me first.
Would definitely recommend on great service.
5 de junho de 2026
Opinião espontânea
Resposta da Baylis Group
Dan, thank you for the 5 Star review. I am pleased to hear that Nicole kept you up to date and fully informed throughout. We appreciate the recommendation also, Baylis Customer Care.
Excellent service received from Darrell…
Excellent service received from Darrell at Worcester Baylis. He is polite and exceptionally helpful. Very impressed with the service I received from him. I would highly recommend him and Baylis Group.
Carol Cooper
4 de maio de 2026
Opinião espontânea
Resposta da Baylis Group
Carol, thank you for the 5 Star review I am pleased to hear that Darrell was polite and helpful and provided great service during your recent visit. We appreciate the recommendation also, Baylis Customer Care.
I have bought two cars from Baylis in…
I have bought two cars from Baylis in Evesham and always had a great experience from both the sales and service department. Gary in the sales department is absolutely wonderful- always so friendly, chatty and patient. He is never pushy or condescending and I trust his advice 100% Alex and the service team are also very patient and accommodating. They explain everything simply and I always feel I can trust their advice and guidance about my car. I wouldn’t go anywhere else now!
4 de junho de 2026
Opinião espontânea
Resposta da Baylis Group
Rachael, thank you for the 5 Star review. I am pleased to hear you continue to have great experiences with both the sales and aftersales teams. I will be sure to let Gary know how friendly, patient and chatty he was. We hope to see you again, Baylis Customer Care.
Friendly and helpful service
Friendly and helpful service. Able to answer my questions
31 de maio de 2026
Resposta da Baylis Group
Jacquie, thank you for the 5 Star review. I am pleased to hear that the team were friendly and helpful, answering all the questions you had. We hope to see you again in the future, Baylis Customer Care.
Good experience
I went into baylis evesham looking for a vauxhall mocka, had a test drive, no presure was put on me at any time.
Went away, came back asked a few questions , lea was very good ,showed me a few options i could have with the car, all in all very good
31 de maio de 2026
Resposta da Baylis Group
Mandy, thank you for the 5 Star review. I am pleased to hear that you had such a positive experience with us recently and you didn't feel any pressure but felt you were able to make an informed decision. Take Care, Baylis Customer Care.
Resposta da Baylis Group
Debbie, thank you for the 5 Star review. It is lovely to hear that Martin was excellent during your recent visit, We hope to see you again, Baylis Customer Care.
My experience with Baylis from start to…
My experience with Baylis from start to finish was very good, I would like to mention Callum, the young man who sorted me out with my new car, very polite and knowlegable.
1 de junho de 2026
Resposta da Baylis Group
Carol, thank you for the 5 Star review. I am pleased to hear that your recent visit to us went well. I will be sure to pass along your kind words to Callum who was polite and knowledgeable during the process. Take Care, Baylis Customer Care.
Keith was really helpful and the…
Keith was really helpful and the process was simple and explained well
1 de junho de 2026
Resposta da Baylis Group
Marie, thank you for the 5 Star review. I am pleased to hear that Keith was really helpful and made the whole process simple, explaining everything well. We hope you are enjoying your new car. Baylis Customer Care.
Worcester branch cant fix cars!!!!! They know how to scratch them!
Took car in to worcester last year with a fault it took 3 trips there for them to fix it (coolant valve fault coolant kept leaking worcester told me nothing wrong with car wvery time i took it in however there wasnt any coolant in so knew there was a fault!!). This year took car in with a different fault 3 times and they still havnt fixed it (alot of error messages are coming up and car tells me to pull over and turn car off the car wont drive and go into drive mode). They do not seem very knowledgeable at all about the car (vauxall vivaro life) they keep having to get a specialist in to check it over, its only a year old and its been in to be fixed multiple times. Last time we took the car in it came back with scratches along the side of the car which I wasnt happy with so reported this but no one got back to me. The car still isnt fixed and has broken down while we was ln holiday worst garage i have had dealings with they have no idea how to fix cars, i have now changed vehicle to a more reliable company.
Evesham dealer ship did put a dent jn the came car when I took it to them for a service but they fixed it straight away although they didnt tell me about the dent to begin with we noticed it once picked car up and had to report it to them however it didnt take them long to fix the dent and they did a good job with it.
1 de junho de 2026
Opinião espontânea
Resposta da Baylis Group
Thank you for taking the time to leave your feedback. I am sorry to hear that you remain unhappy following your visits to us.
Having reviewed the history of your vehicle, I would however like to provide some additional context around the issues raised.
A number of the faults reported were intermittent in nature and, on more than one occasion, our technicians were unable to replicate the concern despite carrying out inspections and checks. As I am sure you can appreciate, this can make diagnosis particularly difficult, especially with modern vehicles that rely heavily on electronic systems.
I can also see that there were delays surrounding the battery replacement whilst authorisation and payment approval were being discussed directly between Motability and yourself, which unfortunately was outside of our control. Once authorisation was received, the repair was completed accordingly.
With regard to the scratches mentioned, we take the care of customers’ vehicles extremely seriously and, following inspection whilst the vehicle was on site with us, we were unable to identify any evidence that damage had occurred during our care.
Whilst I appreciate you have decided to change vehicle, I do feel it is important to clarify that our team did spend considerable time attempting to assist and diagnose the concerns presented. Nevertheless, I am sorry that you were left dissatisfied with the overall experience. Baylis Customer Care Team
Resposta da Baylis Group
Priscilla, thank you for the 5 Star review. I am glad you felt the process was easy during your recent visit. We hope to see you again soon, Baylis Customer Care.
Explained well every thing I asked
Explained well every thing I asked, friendly, nothing to much trouble to help,very knowledgeable.i collected my car on 23rd may, very happy
27 de maio de 2026
Resposta da Baylis Group
Carole, thank you for the 5 Star review, I am pleased to hear that you had such a positive experience with us recently and that everything was explained well, with the team being friendly throughout. Enjoy your new car, Baylis Customer Care.
Really polite staff from front desk to…
Really polite staff from front desk to manager they repaired my car to perfection and gave it a good valeting my car as transformer from an old banger to showroom quality thank you so very much
22 de maio de 2026
Opinião espontânea
Resposta da Baylis Group
Steve, thank you for the 5 Star review. I am pleased to hear that the team were polite and were able to repair your vehicle to a high standard and included a valet too. I will be sure to pass along your thanks, Baylis Customer Care.
Nathan made it very easy and stressless.
15 de maio de 2026
Resposta da Baylis Group
Jennifer, thank you for the 5 Star review. I am pleased to hear that Nathan made the whole process easy and stress free. We hope you are enjoying your new vehicle, Baylis Customer Care.
very helpful & professional
very helpful & professional all details explained & documents delivered as requested, when electric window motor failed it was replaced quickly & efficiently under warranty so no cost to myself, very helpful & friendly staff, I would highly recommend Baylis Worcester
25 de abril de 2026
Resposta da Baylis Group
Andrew, thank you for the 5 Star review. I am pleased to hear that the team were helpful and professional, completing the work quickly and efficiently. I will be sure to pass on the lovely feedback, Baylis Customer Care.
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