Baylis Group Opiniões 

Bought a pre owned 'approved' MG ZS EV from Baylis Gloucester. Purchasing was great but, follow up customer care was simply void. I had issues with binding the car and requested Baylis to assist, with no replies. I ended up having to contact MG customer service via Facebook, as they didn't reply to direct email contact. The car l bought was very good value but, I wasn't told it had 3 previous owners! The car had not been cleaned interior wise, with previous owners items left in the vehicle. Tyres did not have tyre caps, so the car was not checked by Baylis staff before hand over. Nor did l receive the expected battery health certificate or HPI report (I bought one to be sure)
The four stars is for the car and not the aftercare service from Baylis, sadly it seems once you have paid they lose interest in after sales care. But again l will reiterate that the car l bought, compared to other main dealers, was good value.

Very smooth and helpful

Effortless p/x deal .
Handover all very simple
No hassle at all
My 3rd Baylis purchase in 3 years

Not pressured into buying, all questions answered honestly, understood what I required and offered options. Whole process made as easy as possible.

FAO - Aliyah Ennis
We purchased a used Mini Convertible from Evesham Baylis. Aliyah looked after us well from enquiry, test driving on couple of occasions , to handing the car on purchase . She took care of having the car fully checked and serviced , advised and offered extended warranty , service plan etc. We wanted mud flaps fitted which she priced and organised. Aliyah answered our questions with ease and pleasantness at all times . One left feeling comfortable and wanting to buy next car from her when time arises.
Good luck and thank you , Aliyah at Baylis
Madhu

I was told to email my complaint to Maisie. I have sent three emails. Four weeks later I am still to receive an email response, not even the courtesy of an acknowledgement.

On 8 November 2025 I purchased a VW Touran from your Hereford Branch. I also purchased a 2 year extended warranty and Diamond Coating.
I rejected the car on 2 April 2026 by telephone with Jacob in the Sales Team in Hereford. He took all the relevant details and said it would be followed up by a telephone call from the Sales Manager who was with a customer.

I did not receive a telephone call from Lindsey Prodger by 16.45 so I phoned the branch again and was told that he wasn't in work that day and would phone me on 4 April.

To reiterate my reason for rejecting the car:
There was a water leak from the ceiling next to the controls, I phoned George in Hereford who had sold the car. He agreed that I could book it into the Merthyr Branch as more convenient to me.

It was booked in for 11 December for the water leak and also the air con was not cold. In the meantime, the engine management light came on.

Car was in Merthyr Branch from 11 December to 16 December to fix the water leak, replace the Ad Blue Heater under the warranty I purchased but Hereford Branch refused to pay for the problem with the aircon.

When I picked up the car the driver's seat was covered in water? stains. The Sales Manager and Service Manager looked at it and agreed that that wouldn't have happened if the upholstery had been Diamond Coated.

As I had paid for Diamond coating, they agreed that they would valet the car and diamond coat it. It would need to be there over a weekend to dry out before the coating and would provide a courtesy car to me at "no cost" to me. They would phone me to book it in when a courtesy car was available.

On 22 December I drove the car in the rain and water started pouring onto me from the ceiling.

I phoned Vauxhall Merthyr to inform them of this, they said they would look at it at the same time they do the Diamond Coating.

Received no phone call to book it in by 21 January. I phoned and was told no courtesy car available.

23 January I phoned and was told no courtesy car was available.

27 January I phoned and was told no courtesy car was available.

9 February I phoned and was told that there had been courtesy cars so didn't know why it hadn't been booked in. Booked in for 6 March.

25 February management light came on again. Phoned Merthyr branch to inform them. They'll look at it on 6 March.

6 March took car in and asked for aircon to be done and I will pay, price will depend on age of car and type of gas. They will ring me to confirm price.

No phone call by 10 March so I phoned. Told £65 I gave go ahead. Needed a wire connector for the engine management fault and had ordered part.

17 March I had heard nothing so phoned again, it needed to be booked into VW Merthyr.

24 March told it was booked into VW Merthyr for 31 March.

25 March VW Merthyr checked and confirmed that it was not booked in with them.

26 March phoned again to be told that booked in to VW Merthyr for 31 March.

2 April phoned again as not heard. Work not done.

2 April as per the Consumer Rights Act 2015 I issued my final right to reject the car with Jacob at your Hereford Branch for a full refund, including the additional payments for the extended 2 year warranty and the Diamond Coat.
One of the courtesy cars I was given had 1mm tread ie illegal. Found this out after I had a blow out and Kwikfit checked all the tyres.
I am still waiting to be reimbursed the £356 I paid for two replacement tyres that the Sales Manager at Merthyr agreed.
A crowbar hit the windscreen of the other courtesy car whilst I was driving on the A470and they say I must pay £452 which is retail price for a replacement wing mirror plus other damage. Their “at no cost” to me appears to have actually meant that there was a £30 collision damage waiver fee that they didn’t point out to me and that cost was not paid by them.

The whole process of trading in a car was seamless. Keith was really helpful, friendly and not pushy in any way. A pleasure from beginning to end.

Treats customers well and all runs smoothly.

Ben honey and co great service

Baylis Branch in Evesham staff there are fantastic and the service I received was exceptional.
Especially Keith who was the salesman who I was dealing with in getting a new car.

Claire looked after us well.

Great professional service from all staff at Gloucester Baylis.

Great service, Aliyah at Baylis Evesham really was a pleasure to do business with. Made the purchase easy and straightforward with lots of information and attention to detail.

Excellent service salesman was brilliant had no trouble from start to finish 👏

To arrive for two test drives to find the car battery was flat on both occasions was very disappointing and unnecessary

The people are amazing and answered all my silly questions and were always patient with me and explained everything wonderfully
The staff are the best thing about the company

Joe sorted me out with a 2nd hand Corsa, really pleased with the car and service I recieved. The only downside was point of contact. I was seen by staff looking at cars yet nobody approached to ask if I needed help. Would have been nice if someone had just said hello.

The sales process for getting the car was intense. I was contacted very regularly and sales man followed up every week.
However, once I got the car and called/emailed to complain about problems with the tyres, windscreen wiper and a noise coming from the engine, 3 months later, I haven't heard back from this company.
And I paid an extended warranty, to cover issues like these.
I'm very disappointed and won't buy any future cars from them.

We would like to say what an enjoyable experience we had today dealing with Alex at your garage. We had a very good welcome snd nothing was too much trouble. There is a very friendly atmosphere in your showroom. We look forward to returning. Christine Spencer