Beagle Street Opiniões 4712

TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Don't recall speaking to a member from the company. Didn't receive any paperwork or emails to reference my policy. Most of all didn't receive anything about if wish to cancel policy it has to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Recently I needed to make a claim under my Critical Illness Policy. Beagle Street and my Claims Handler, Violeta, were absolutely fantastic. The whole claim from initial contact to final payment... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

WOW. There are so many words to choose from, but I will start with professional, compassionate and empathetic. Lisa the claims handler has been absolutely amazing since these claims process was star... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

After the sudden death of my husband I called to see what I needed to do, an agent called Violeta answered and was amazing. She showed nothing but empathy and kindness, helped me fill in the claims f... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de seguros
  2. Agência de seguro de vida

Escrito pela empresa

Beagle Street are a dedicated life insurance provider; our primary care is protecting you and your loved ones. We promise your premiums will never increase, regardless of age or changes to health. We’re here to help you through every step; whether that’s guiding you through the application process, helping you dot all the I’s and cross all the T’s, making changes to your policy details as life evolves or supporting those that matter most to you after you have gone. Whatever you need, you’ll only ever speak to us.

Protect your loved ones with Beagle Street

Escrito pela empresa

Fixed monthly payments and cancel anytime
At Beagle Street, we promise your premiums will never increase, regardless of age or changes to health, and you can cancel your policy whenever you like. This gives you the confidence to plan your finances and know you’ll have cover you can afford for the length of your policy.
99.8% of claims paid out
In 2024, we paid out 99.8% of our protection claims, helping our customers when they need it most. Answer all questions honestly and accurately and you can be assured your loved ones will receive the pay out intended for them. Beagle Street is underwritten by Family Assurance Friendly Society Limited, who in 2024 paid out 99.8% of all protection claims.
No policy fees if you ever need to update your details
At Beagle Street, we're not like car or home insurance. If you need to make changes to your personal details, we can update them for no extra charge.
Free simple Will writing service
All our policy holders are eligible for a free simple Will through one of our regional partners. A simple Will acts as an instruction for what should happen to your belongings when you pass away; this could include your money, personal items and property.
Early funeral payout included on all policies 
Anyone who makes a valid life insurance claim can receive up to £5,000 of the total claim with our early funeral payout. This means that your family won't be left alone to cover the costs of your funeral.

Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

5 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 5 em 5 estrelas

Amazing customer service from Abdul

Amazing customer service from Abdul. He went above and beyond to help me with my life insurance. He was very helpful, I will be recommending everyone to Beagle street.

8 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Claim on critical illness cover

I took out life insurance with critical illness cover a few years back and had to claim under critical illness recently. The communication was excellent from the day I emailed them. I received regular updates and rapid replies to all my queries. Would definitely recommend.

24 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Stolen my money

Stolen my money. Cancelled the policy and still charged me for the full month of not having a policy. Their customer service is a joke.

9 de abril de 2025
Opinião espontânea
logótipo da Beagle Street

Resposta da Beagle Street

Hi Yam

Thank you for your review.

I'm sorry to hear we've taken a payment from you unexpectedly, I realise this is frustrating.

Please email your policy number to customer.relations@onefamily.com so we can investigate why this happened and deal with it appropriately.

Many thanks

Chloe
Customer Relationship Representative

Classificada 5 em 5 estrelas

I have called up 4/5 times in the past…

I have called up 4/5 times in the past 2 months for updates on my dads life insurance, couple of the people that worked their was really unprofessional and disrespectful to me and my dads passing. The last call I had was with Nel, she was the sweetest person, very empathetic, attentive and making sure I was happy with everything before ending the call. If you were to call this company for insurance make sure you speak to Nel for the best results. Thank you for the amazing customer service! She deserves a pay rise or commission for her amazing work!

28 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Abdul was very helpful

Abdul made taking out life insurance simple and straightforward. he answered any questions and was happy to help. Great Job Abdul

25 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Marian D is great

Marian D is great, he was very understanding on the phone and helped me sign up to my life insurance policy

20 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Policy Changes are a breeze

Spoke to Lisa today who talked me through everything I needed to know, very knowlegable on policies and all the extras that come with the policy. Supoer freidndly too!
Highly recomended

14 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Irritating

They acquire phone numbers from an unknown source and attempt cold-calling. They called too many times. I told them to stop calling me but they didn’t remove my number from their contact list. This is irritating.

12 de março de 2025
Opinião espontânea
logótipo da Beagle Street

Resposta da Beagle Street

Hi Jack

I'm sorry to hear you've been receiving unwanted phone calls from us.

Please email your phone number to customer.relations@onefamily.com, and I'll make sure this is removed from our dialing list.

Many thanks

Chloe
Customer Relationship Representative

Classificada 4 em 5 estrelas

Abdul was brilliant

Abdul was brilliant, 5 stars to him.
Rating 4 stars because he had to fix a previous mistake by someone else which is annoying, I had 2 policies at the same time. But Abdul was great, an excellent example of customer service

5 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Marcus you're a star!!

I wanted to opt out deu to personal reasons. I had the honour to speak to Mr. Marcus whom was very professional and kind. He answered all my questions and gave me great advice! Excellent customer service!!
Thanks Marcus! You're a star!!

27 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service - I spoke to Abdul, who was very polite and professional. He arranged the right level of cover for me without trying to sell me anything I didn't need. Everything was sorted within twenty minutes 👍

26 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Very pleased with the CS

Received today great customer service from Violeta and Abdul.
Very helpful and polite. Thank you both.

Hopefully I will receive the same level of service and efficiency in case I would need to make a claim with Beagle.

20 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Appalling customer service

They changed their name appearing on direct debits without warning so I cancelled the direct debit.
Then received an email a week later stating they're changing their name and to lookout for the new name on bank details.
To reinstate it I jumped through endless hoops, answering 10 security questions via email to get a "thanks for answering those correctly, to reinstate it call this number" absolute waste of time to just reinstate the direct debit. I replied stating I'd like to cancel the policy instead and received no reply, this was one month ago. Customer service is appalling. Avoid this company

1 de janeiro de 2025
Opinião espontânea
logótipo da Beagle Street

Resposta da Beagle Street

Hi Ross

Thanks for raising this feedback with us. I'm sorry you've had a poor experience.

Please email your policy details to customer.relations@onefamily.com and we'll look into this further for you.

Thanks

Shauna
Customer Relationship Representative

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