Order numbet #2076 We’ll see if you actually do something about my return or if it’s just empty promises on your website. This has been the most frustrating return process I’ve ever dealt with—and I... Ver mais
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Leia as opiniões dos outros
i read a few reviews before ordering and honestly wondered afterwards if they were even about the same company. my order was smooth, delivery was on time and the shirt is lovely
A empresa respondeu
Bennett & Clarke London, in reality they are just a cheap product shipping from china. The men’s clogs I bought look nothing like the images online. False advertising, cheap rubbish and look just the... Ver mais
not sure what happened with some of the other reviewers, or whether they meant a different business, because Bennett & Clarke were very good with me
A empresa respondeu
2,7
Mau
105 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Reviews seemed strange
Some reviews seemed a bit strange to me after ordering myself. my blouse came on time and claire was really helpful with the size
8 de junho de 2026
Opinião espontânea
Resposta da Bennett & Clarke
Hello Crystal,
Thank you, and it was a pleasure helping you with the size. You're not the only one to have found some of the reviews here a little strange: a number of them were actually left for a different company with a similar name, based in Canada, rather than for us, and one of those reviewers has since corrected hers and apologised, which you can see for yourself on this page. So your own experience was the right thing to go on. Thank you for giving us a try, and do get in touch any time you need a hand.
Kind regards,
Claire
Bennett & Clarke Customer Care
Wondered if some reviews meant another company
honestly i wondered if some reviews were for a different company. my jacket arrived on time, good quality and customer service was polite
3 de junho de 2026
Opinião espontânea
Resposta da Bennett & Clarke
Hello Brent,
Thank you, this is good to hear, and you weren't imagining it. A number of the reviews here were in fact left for a different company with a similar name, based in Canada, rather than for us. One of those reviewers has since corrected her review and apologised for the mix-up, which you can see for yourself on this page.
As for your own order, a jacket that arrives on time, is of good quality and comes with polite service is exactly what we want every customer to find. Thank you for giving us the chance to show it, and we hope to see you again.
Kind regards,
Claire
Bennett & Clarke Customer Care
Purchased shoes from Clarke Bennet
Purchased shoes from Clarke Bennet. Supposedly the shoes where to be delivered in 1-3 days. I have been waiting 10 days and no shoes. I have sent 3 different emails and no communication. Also the tracking of the shoes has come to a halt. No idea now on how to get my shoes ir my money refunded. Do not buy anything from this lousy company.
11 de junho de 2026
Opinião espontânea
Resposta da Bennett & Clarke
Thank you for taking the time to write this, but there has been a clear mix-up here. You've said yourself that you purchased from Clarke Bennet, and that is not us. We are Bennett & Clarke, a separate company.
This has happened more than once with a similarly named company, and one of those reviewers has since corrected her review and apologised, which you can see for yourself on this page.
I'm sorry you've had such a poor experience with whoever you bought from, but as it was not us, I would ask that you remove this review, since it stands against the wrong company. If it helps, I'm happy to point you towards the right place to chase your order or refund.
Kind regards,
Andrew
Bennett & Clarke Customer Care
ordered the grey overshirt
ordered the grey overshirt and it has a proper weight to it. not too heavy, but feels much better than the thin ones ive had before
26 de maio de 2026
Opinião espontânea
Resposta da Bennett & Clarke
Hello Philip,
Thank you. A proper weight is one of the first things we look for in a piece like this, and this overshirt is clearly a step up from the thinner ones you've had. Enjoy wearing it.
Kind regards,
Andrew
Bennett & Clarke Customer Care
Fit better than expected
The trousers arrived folded nicely and fit better than expected. waist is comfortable and the leg shape is neat
22 de maio de 2026
Opinião espontânea
Resposta da Bennett & Clarke
Hello Perry,
Thank you, good to hear it. A comfortable waist and a neat leg line are exactly the sort of detail we look for in our trousers, and it's clear they came through for you here. Enjoy them.
Kind regards,
Daniel
Bennett & Clarke Customer Care
Shoes ?
Shoes ?! Took forever to arrive! 18 days. Badly packaged. Too big, cheap poor quality and a nightmare to return. Awful company! Avoid
19 de junho de 2026
Opinião espontânea
Resposta da Bennett & Clarke
Hello Donna,
I'm sorry this has left you so frustrated. I've looked into your order, and our records show it arrived within the delivery window given at checkout, so the timing here doesn't quite match what we have on file.
I can't say exactly how the rest has been handled for you so far, but I'd like to look into it personally now and make sure you're left properly satisfied. You can reach me directly at info@bennettandclarke.co.uk.
Kind regards,
Andrew
Bennett & Clarke Customer Care
Good work trousers
Bought the trousers for work. dont crease too badly and still looked fine by the end of the day
28 de maio de 2026
Opinião espontânea
Resposta da Bennett & Clarke
Hello Harry,
Thank you. These wear well through a full day and hold their look, just as they did for you at work. A dependable pick for the working week. We hope it earns a regular place in your wardrobe.
Kind regards,
Andrew
Bennett & Clarke Customer Care
Return handled well
I had to return one size and it was handled politely. new size fits much better, so no complaints
1 de junho de 2026
Opinião espontânea
Resposta da Bennett & Clarke
Hello Romilly,
Thank you for this. A return should be straightforward and handled politely, so it's good to know that's exactly how yours went, and that the new size is a much better fit. We hope it gets plenty of wear.
Kind regards,
Claire
Bennett & Clarke Customer Care
Good with chinos
Ordered one pair of loafers to test the shop. they look good with chinos and didnt rub much the first day
22 de maio de 2026
Opinião espontânea
Resposta da Bennett & Clarke
Hello Jago,
Thank you for giving us a try. It's good to hear the loafers look the part with your chinos and were comfortable enough to start with. New shoes can take a little wearing in, so they should only get easier from here. We'd be glad to see you again.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Not too dressy
The dress is comfortable around the waist and the fabric falls nicely. not too dressy, which i like
18 de maio de 2026
Opinião espontânea
Resposta da Bennett & Clarke
Hello Gloria,
Thank you, this is good to hear. I'm glad the dress feels comfortable and suits your taste, and I hope you get plenty of wear from it.
Kind regards,
Claire
Bennett & Clarke Customer Care
Didn’t receive product/order number
Ordered some shoes well over a week ago. Did not receive a confirmation email/order number to be able to track/prove I had purchased anything. The money left my debit account.
Shipping was advertised as within 4 days but I am yet to receive my product a week later. I emailed the customer service email stated on the website and no reply.
Please do not fall for this trap. A British named company based in Europe and shipped from China, fraudsters and should not be allowed.
5 de junho de 2026
Opinião espontânea
Resposta da Bennett & Clarke
Hello Jordan,
I'm sorry, this is not how things should have gone, and I understand the worry when money has left your account with nothing to show for it and your email has gone unanswered.
First, please don't worry that your order has gone nowhere. If the confirmation didn't reach you, it's well worth checking your spam or junk folder, as they can sometimes land there. Either way, your order will be recorded on our system, so it is not lost.
If you email me directly at info@bennettandclarke.co.uk with the name and email address used at checkout, I'll find it straight away, chase the delivery, and stay with it personally until you're properly sorted.
Kind regards,
Claire
Bennett & Clarke Customer Care
Wrong company given a bad review
I made a mistake and wrote a bad review for this company. It was actually called Clarke Bennett and not this company. My sincere apologies for this mistake
9 de junho de 2026
Opinião espontânea
Resposta da Bennett & Clarke
Hello Wendy,
Thank you, that is very good of you to come back and put this right. There is no need to apologise, these things happen when company names are this similar. We're glad it is resolved, and we wish you all the best.
Kind regards,
Sarah
Bennett & Clarke Customer Care
I cancelled my order but it was still….
I cancelled my order but it was still processed the next day. I'm now being told that they can't prevent the parcel being sent to the courier, and that returning the item or refusing the delivery will incur an extra cost to me. Very poorly managed company.
12 de junho de 2026
Opinião espontânea
Resposta da Bennett & Clarke
Hello Daniel,
Thank you for getting in touch, and I'm sorry for the frustration this has caused. I'd like to look into what's happened with your order and go through it with you properly.
If you email me at info@bennettandclarke.co.uk with your order number, I'll take a look personally and see how I can help.
Kind regards,
Andrew
Bennett & Clarke Customer Care
Cheap Chinese shoes with 10x cost as on…
Cheap Chinese shoes with 10x cost as on Aliexpress
12 de junho de 2026
Opinião espontânea
Resposta da Bennett & Clarke
Thank you for your feedback, and I'm sorry the shoes left you feeling this way. It's disappointing to read, because it isn't what we stand for. We care a great deal about the quality and value of what we sell, and we never want a customer to feel let down on either.
If you've bought something you're not happy with, I'd really like to help put it right. Please email me at info@bennettandclarke.co.uk with your order number, and I'll look into it personally.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Second order now
My second order from bennett & clarke. both times the fit has been good and the service has been calm and helpful
20 de maio de 2026
Opinião espontânea
Resposta da Bennett & Clarke
Hello Iris,
A second order is the best kind of feedback, so thank you. Calm and helpful is exactly how we like to do things, and I'm pleased that's how it has felt both times, with the fit just right on each. We look forward to the next one.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Very bad quality shoes
I have recently purchased a pair of shoes from this company. Upon receiving, I noticed the quality of the shoe was very poor. It does not at all respond tothe description, does not help with plantar fasciitis, hurts my feet terribly when I have them on. I’ve tried, and after only 10-15 minutes I needed to return home and change my shoes.
I’ve asked for a refund, and they scam people by saying the return fees are so expensive, it makes it not worth to return. Best they did was offer me a 10% refund, which resulted in being 5$. Pretty petty for a 55$ pair of shoes that have the features of something out of a dollar store, and that I will toss in the garbage.
I am doing research online, and I can tell you that the reviews are not good. I am very disappointed in myself for having trusted them. This is my fault, granted.
Nevertheless, I am finding review sites as many as I can, to let people know of my awful experience and poor workmanship of their shoes. Buyer beware, don't buy from Bennett and clarke!!
12 de junho de 2026
Opinião espontânea
Resposta da Bennett & Clarke
Thank you for taking the time to share this, and I'm sorry to read about the experience you've described. I would like to help, because having looked into it carefully, I don't believe this purchase was made with us, and I think it is worth explaining why.
We have searched our records thoroughly and can find no order, and no customer record, matching your name or details. Beyond that, several things do not match how Bennett & Clarke operates. We take payment in pounds sterling only and have no facility to charge in dollars, yet the amounts you mention are in dollars. We also ship exclusively within the United Kingdom, and your Trustpilot profile shows you are based in Canada, which is not a country we deliver to.
Taken together, this strongly suggests the order was placed with a different company, quite possibly one selling similar products under a similar name. I understand how frustrating that is when you have had a genuinely poor experience, and I would like to help you reach whoever you actually dealt with.
If you would email me at info@bennettandclarke.co.uk with any order confirmation or receipt you have, I will gladly help you identify the correct retailer. And should you find the purchase was made elsewhere, I would be grateful if you would consider updating or removing this review, as it currently stands against the wrong company.
Kind regards,
Emma
Bennett & Clarke Customer Care
Terrible - avoid this company
Terrible. Shipping took double the time promised. The shoes were too small and not of good quality. The returns process is difficult and the customer services people are slow and unhelpful. Terrible experience.
12 de junho de 2026
Opinião espontânea
Resposta da Bennett & Clarke
I'm sorry your order fell short of what you should be able to expect from us. That isn't the experience we want anyone to have, and I'd genuinely like to help put it right.
If you email me directly at info@bennettandclarke.co.uk with your order number, I'll look into it personally and straight away, and do everything I can to sort it out for you.
Kind regards,
Emma
Bennett & Clarke Customer Care
Bennet & Clarke of London does not exist
Bennet & Clarke of London does not exist as a company. It is a ficticious name that this Dutch online retailer uses to sell cheap products directly from China. Except they do not say on their product pages that they ship directly from China. You need to read the returns policy.
If you want to return anything you have to pay the shipping yourself (£30+) to China which is rarely worth it. There's the scam. They make money anyway as you are unlikely to return it.
You may as well buy directly from a Chinese website and save yourself their mark-up.
I will be reporting them to trading standards and I encourage anyone with a bad experience with them to do the same.
- In response to Sarah's reply; I have had many emails on that address with her colleague Claire so I am sure she is fully aware of the situation. 20% discount was the best offer.
Stiil, it looks good on Trustpilot for them to post a pro-active response.
1 de junho de 2026
Opinião espontânea
Resposta da Bennett & Clarke
Thank you for taking the time to write, and I'm sorry this has left you with a poor impression. We want every customer to feel confident in what they are buying and in how delivery and returns work, so where that information could be clearer, that is on us to improve.
If you would like us to look into your own order or return, please email me at info@bennettandclarke.co.uk and I'll deal with it personally. We would like the chance to leave you feeling differently.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Nice length
The dress is easy to wear and doesnt cling. nice length too, which is often difficult for me
22 de maio de 2026
Opinião espontânea
Resposta da Bennett & Clarke
Hello Florence,
Length can be the tricky part, so I'm really pleased this dress sits right for you, and that it's easy to wear without clinging. Thank you for letting us know, and I hope it becomes a firm favourite.
Kind regards,
Claire
Bennett & Clarke Customer Care
Quick reply
i had a question about sizing before ordering, reply came the same afternoon. that gave me the confidence to buy
20 de maio de 2026
Opinião espontânea
Resposta da Bennett & Clarke
Hello Hopper,
This is good to hear, thank you. A sizing question deserves a prompt answer, so I'm glad we could come back to you the same afternoon and help you order with confidence. Do get in touch any time, whether before or after a purchase.
Kind regards,
Andrew
Bennett & Clarke Customer Care
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