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A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ich habe den Monitor BenQ GW2486TC gekauft. Die Buchse für den Stromanschluss am Gerät war schlecht verbaut. Laut vernehmliche Störgeräusche und nach nur 4 Wochen fiel der Bildschirm immer wieder aus... Ver mais
A empresa respondeu
Gros souci sur un vidéoprojecteur BenQ V6050 (points blancs liés à la puce DMD, puis erreur de capot et extinction automatique après une première réparation). Malgré ce cas compliqué, Fatou a toujours... Ver mais
A empresa respondeu
Ik wil graag mijn positieve ervaring delen met de uitstekende service die ik heb ontvangen. Het team was zeer communicatief en hield me constant op de hoogte van de voortgang. Ze dachten proacti... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fabricante de dispositivos electrónicos
- Loja de computadores e acessórios
- Empresa de equipamento electrónico
- Loja de dispositivos electrónicos
Escrito pela empresa
Welcome to BenQ Corporation A world-leading human technology and solutions provider driven by the corporate vision of “Bringing Enjoyment ‘N’ Quality to Life” to elevate and enrich the aspects of life that matter most to people today – lifestyle, business, healthcare and education. Set apart by the unique philosophy of “Because it matters”, BenQ is committed to empower people today to live better, increase efficiency, feel healthier and enhance learning through people-driven, innovation-fueled products, services and solutions. The spirit, as our very existence to improve the experience of life in every aspect, underlies our product development, business model, partnerships and corporate culture. It is also what inspires our dedicated employees and directs us in global citizenry. Because it matters, BenQ will continue to utilize substantial resources and proven expertise in product design, visual display, mobile solutions and network convergence technologies with the hope to delight the world, offering a broad range of products, services and solutions: digital projectors, professional monitors, interactive large-format displays, imaging solutions, mobile computing devices, and LED lighting solutions. BenQ – Because it matters.
Informações de contacto
Holanda
- +31888889200
- benq.eu
4,1
Bom
246 opiniões
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great support
BenQ Support (and Tommy in particular) was extremely helpful in taking care of my issue when I was out of warranty due to an international purchase.
25 de novembro de 2025
Opinião espontânea
Resposta da BenQ Europe
Thank you for sharing your experience with our customer service.
Hooray! Quality AND Service
Hooray! An unshittified company and service (via Equinox)!
A year after buying a nice little 24" monitor it developed a fault. I emailed with details, various tests I'd done; they asked for a bit more info and then: "That seems like a fault..."
It's been only two weeks since I first contacted BenQ and the monitor has just been replaced by courier delivery.
And the only reason it took the second week was me finding a time to be available to receive.
BenQ somehow manage to deliver product quality and service without breaking the bank - I wish others would learn from them.
21 de novembro de 2025
Opinião espontânea
Resposta da BenQ Europe
Thank you for taking the time to share your experience with our colleague. Good to hear that you had a positive service experience with our brand!
Support aansluiting versterker met beamer
We hebben een beamer van BenQ gekocht en hadden op voorhand uitgezocht welke kabels we eveneens moesten kopen voor de verbinding met de versterker (met boxen) voor het geluid. Bij plaatsing werkte het echter niet. Het supportteam van BenQ heeft me snel kunnen helpen met het doorgeven van de juiste instellingen zowel voor de beamer als voor de versterker. Snelle en degelijke hulp die ik op prijs stel. We kunnen nu helemaal de cinema-ervaring thuis beleven.
20 de novembro de 2025
Opinião espontânea
Resposta da BenQ Europe
Bedankt voor het delen van uw ervaring met onze klantenservice. We zijn blij om te horen over de positieve service ervaring met een van onze collega's!
Veel plezier met de thuisbioscoop!
meilleur marque ecran et service apres vente !
BenQ et son service aprés vente a été remarquable ! j'ai perdu ma télécommande de mon écran et grâce a eux ça sera resolu ! le mr Tommy est superbe !!
Meilleur marque d'écran au monde du pc !!
19 de novembro de 2025
Opinião espontânea
Resposta da BenQ Europe
Merci d'avoir pris le temps de partager votre expérience avec mon collègue. Nous sommes ravis que vous ayez eu une expérience positive et que BenQ ait pu satisfaire à vos attentes avec notre marque!
j'ai eu des reponses precise de la part Tommy
j'ai eu des reponses precise de la part de Tommy, qui ont confirmer nos choix pour les produits BenQ.
13 de novembro de 2025
Opinião espontânea
Resposta da BenQ Europe
Merci d'avoir partagé votre expérience avec notre service client. Nous sommes ravis de votre expérience positive avec l'un de mes collègues!
Quick and Helpful Support for Defective Adapter
I ordered a Screenbar Halo2 from Amazon, and the adapter was defective (it made a coil whine noise). I submitted a request through their support page with a video showing the issue. The support team replied quickly and sent me a replacement adapter within a week. Great customer service!
27 de outubro de 2025
Opinião espontânea
Resposta da BenQ Europe
Thank you for taking the time to share your experience with our colleague. Good to hear that you had a positive service experience with our brand!
Troubleshooted in 5 minutes on ScreenBar Halo
Troubleshooted in 5 minutes, it's perfect.
Very professional interlocutor Tommy, (with precise technical indications) and very friendly.
10 de novembro de 2025
Opinião espontânea
Resposta da BenQ Europe
Thank you for sharing your experience with our customer service. We are glad to hear about your positive service experience with one of my colleague’s!
Korte levensduur
Prijzige monitor SW2700PT (EUR 700) geeft na ongeveer 4 jaar problemen. Volgens support waarschijnlijk los contact ergens in de monitor. Dit kan gerepareerd worden onder garantie, maar tegen nogal hoge kosten.
Ik verwacht dat een product als dit het langer doet.
10 de novembro de 2025
Opinião espontânea
Resposta da BenQ Europe
Bedankt voor het delen van uw recente ervaring met onze klantenservice.
U kunt uw SW2700PT naar ons servicecentrum sturen voor evaluatie. Een buiten garantie reparatieofferte wordt alleen verstrekt na diagnose door onze geautoriseerde servicepartner. Houd er rekening mee dat, afhankelijk van het probleem, repareren finanancieel gezien niet rendabel kan zijn.
Neem telefonisch, per e-mail of via de chat contact met ons op om het verdere proces in werking te stellen. U vindt onze ondersteuningsopties hier: https://www.benq.eu/nl-nl/support/contact-us.html
Un grand merci à Tommy pour son aide
Un grand merci à Tommy pour son aide, de l'achat du produit jusqu'à la livraison.
Merci à lui pour la réactivité de réponse donner à mes mails.
6 de novembro de 2025
Opinião espontânea
Resposta da BenQ Europe
Merci d'avoir partagé votre expérience avec notre service client. Nous sommes ravis de votre expérience positive avec l'un de mes collègues!
Great service thank you !!
5 de novembro de 2025
Opinião espontânea
Resposta da BenQ Europe
Thank you for sharing your experience with our customer service.
I found the customer experance great
I found the customer experance great. Elcent was quick getting back to me and gave me step by step instructions as to how to send my monitor away for repair.
I found her very helpful and would highly recommend Benq Support
27 de outubro de 2025
Opinião espontânea
Resposta da BenQ Europe
Thank you for sharing your experience with our customer service. We are glad to hear about your positive service experience with one of my colleague’s!
BenQ - Tommy Customer Service
I had a great support from BenQ via Tommy as POC who managed my warranty request from end to end. He was very professional and demonstarted a strong capacity to understand the customer's concern. Tommy provided multiple options not only to fix the issue but also to reach the best case scenario which is much apprecited.
I also woud like to thank M3S for their responsivness and the several tests they made prior to sending me a functional videoprojector.
30 de outubro de 2025
Opinião espontânea
Resposta da BenQ Europe
Thank you for taking the time to share your experience with our colleague. Good to hear that you had a positive service experience with our brand!
I'd like to thank Tommy for his…
I'd like to thank Tommy for his perseverance, he provided a solution and make sure I could overcome the issue
28 de outubro de 2025
Opinião espontânea
Resposta da BenQ Europe
Thank you for sharing your experience with our customer service.
Contact fluide et conseils tres utiles
Contact fluide et conseils tres utiles, Merci
22 de outubro de 2025
Opinião espontânea
Resposta da BenQ Europe
Merci d'avoir partagé votre expérience avec notre service client.
Service client réactif et…
Service client réactif et professionnel.
Merci à Tommy pour sa disponibilité et son suivi efficace lors de la prise en charge de mon vidéoprojecteur BenQ W2700.
Communication claire, dossier bien géré et prise en charge rapide.
21 de outubro de 2025
Opinião espontânea
Resposta da BenQ Europe
Merci d'avoir pris le temps de partager votre expérience avec mon collègue. Nous sommes ravis que vous ayez eu une expérience positive et que BenQ ait pu satisfaire à vos attentes avec notre marque!
Service zieht sich über Wochen – bislang keine funktionsfähige Lösung
Ich hatte mich sehr über den GP520 gefreut, wurde aber bisher vom Service enttäuscht.
Nach einem Defekt erhielt ich zunächst ein neues Netzteil, dann wurde der Projektor eingeschickt.
Die Reparatur blieb erfolglos, das Ersatzgerät war ebenfalls defekt.
Jetzt warte ich erneut auf ein funktionierendes Gerät – laut Service soll es Ende Oktober zurückkommen.
Nach mehreren Wochen ohne funktionsfähiges Produkt wünsche ich mir endlich eine dauerhafte Lösung und eine bessere Kommunikation.
Ich werde diese Bewertung anpassen, sobald das Thema gelöst ist.
19 de outubro de 2025
Opinião espontânea
Resposta da BenQ Europe
Wir haben Ihr Ticket in unserem System gefunden und werden von dort aus weitermachen. Wir werden Ihren Fall sorgfältig und ausführlich bearbeiten.
Amazing support from Tommy
Amazing support from Tommy. Blazing fast responses and good understanding of my issues. Clear proposal and new parts sent. Excellent
1 de outubro de 2025
Opinião espontânea
Resposta da BenQ Europe
Thank you for sharing your experience with our customer service. We are glad to hear about your positive service experience with one of my colleague’s!
Resposta da BenQ Europe
Grazie per aver condiviso la sua esperienza con il nostro servizio clienti.
Conforme à mes attentes
Conforme à mes attentes, rapide et efficace
16 de outubro de 2025
Opinião espontânea
Resposta da BenQ Europe
Merci d'avoir partagé votre expérience avec notre service client.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
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A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.