I ordered a grave marker for my sister and I forgot to add her birthdate on it and when I reached out an email I got a quick response back and my sister‘s birthday was put on her marker. I received it... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ordered two items for a birthday gift, one received, other item was due to be delivered late and never received! Terrible customer service-would not order from them again!
A empresa respondeu
The design of this sign is charming and unique. I ordered in early June and after two weeks with no item, I contacted the company. They immediately responded stating they would look into it. Before th... Ver mais
Stay away from this company……Placed an order May 15th and as of June 1st, still have not received it….No updates or tracking information to follow up….No 800 number to reach them, only an email which... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are a young, dedicated team always trying our best to bring customers the most positive shopping experience. Personalization is what sets us apart from other stores. At Best Custom we believe that personalization is the most powerful way to express your love to the person you honor and your personal characteristics as well. From birthdays and anniversaries to holiday gifts, we're your number one personalization destination where you can find one-of-a-kind products of high quality with unique designs. We've just started our business in 2019 but have the opportunity to be the gift destination for more than 600,000 customers from all across America and receiving a lot of lovely feedback from them. Your feedback is the motivation for us to continue creating new products and bringing you the best shopping experience.
Informações de contacto
Estados Unidos da América
- support@bestcustom.co
- bestcustom.co
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Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
CUSTOM KEYCHAIN
I ordered a keychain, which was 17 dollars on it own and 8 dollars shipping on Feb 4. It is Feb 11 and i have gotten 0 updates. I’ve emailed TWICE and have gotten no responses. This site is a complete and utter scam. DO NOT BUY FROM THIS COMPANY. I will be contacting them about a refund or try to dispute it with my bank.
**EDIT**
They have yet to reply back and it is Jan 24th. I’m disputing the charge with my bank and I better get me money back.

Resposta da bestcustom.co
Best Custom creates AWFUL THINGS!!!
Best Custom creates unsatisfactory designs. The wording was uneven! DO NOT ORDER- COMES FTOM CHINA!!!

Resposta da bestcustom.co
Long Delays, Poor Customer Service
My girlfriend's dog passed last December - I immediately purchased a keep sake from Best Custom. By the end of the year, I STILL hadn't received it. It's now the end of January and it still wasn't shipped yet, a month and a half later, so I cancelled the order and had my money refunded. If you're looking for a gift that arrives in a decent time, DO NOT order from Best Custom - the item is coming from China and customer service gives the run-around on delays. If you do buy from Best Custom, DO NOT pay for the order to be expedited - it won't matter.

Resposta da bestcustom.co
It took nearly 2 months to get my…
It took nearly 2 months to get my order. It was a gift for my grandson that I ordered in plenty of time ti get it by the date I needed it, and it did not arrive in time, which caused me to have to ship it to him, and now the package is lost. A very frustrating experience.

Resposta da bestcustom.co
If I could give it a zero rating I…
If I could give it a zero rating I would. Ordered a custom metal sign and custom Xmas ornament. Both upgraded regular shipping. Order was placed Dec. 6th, arrived well into January (I went on an 10 day vacation the package didn’t even ship) even though request was put in to cancel the order as I was forced to purchase a plan B present. Business was contacted several times with no clear answers and bogus shipping confirmation links. My last request was for a return label. No response back, dead silence well after a week. CC company was contacted and claim filed as the order was not fulfilled on time and request for cancellation was demanded before item arrived.

Resposta da bestcustom.co
Never again
Ordered pr Dec 12th, now its Jan 16th, still haven't received anything. Not even an update. Should have read Trustpilot before ordering from this company. Never again

Resposta da bestcustom.co
It took forever to get the Christms plate.
It took forever to get the Christmas plate and when it came it was on a very cheap plastic plate. My husband was very upset as well. He couldn’t I paid that much for this plate. I believe it was not worth more than $2.00.however I spent over $50.00 with the shipping cost! Also it was much smaller than what I expected from the website. I emailed them and explained how dissatisfied I was with the product! What I finally received back was their coined standard response. They would get back to me very soon! NOT! The plate was so embarrassing I couldn’t give it to my daughter for Christmas. They told me to take a picture…. well how can you take a picture of the cheap plate that the painting was on. You had to see it to know the quality.
Also, there is no phone number to call them with problems only by emailing customer service which is a joke!
I’ll never do business with them again. Very poor quality and horrible customer service! Look elsewhere!!! I learned the hard way! I wouldn’t give them more than 1 star! Maybe less!

Resposta da bestcustom.co
I ordered two separate custom Pokémon…
I ordered two separate custom Pokémon cards. The product was outstanding and was the favorite Christmas gift for each recipient. The customer service was outstanding. The order was during the Christmas crunch and it was going to be a tight delivery window. They made the impossible happen and delivered it ON Christmas Day. I was thrilled to have these on the actual day. Great experience overall.
Ordered and it arrived 3 weeks late
Ordered and it arrived 3 weeks late. Terrible quality. Messaged customer service and they took 10 days to send a generic response about holiday delays. Avoid this company.

Resposta da bestcustom.co
If I could give ZERO stars
If I could give ZERO stars, I would. I never received my order but they refuse to give a refund. They said they left it on my porch but it's nowhere to be found. DO NOT do business with this company!

Resposta da bestcustom.co
Never again!!!
Never again!!!
What appeared to be a custom gift made in the US was actually made in CHINA. No mention of shipping delays when I placed the order but over three weeks and a ride across the ocean, the item finally arrived, well after I intended to present the gift to its recipient. The quality also does not reflect that which is shown online. Never again. Do not buy from this place!!! Buyer beware!!!

Resposta da bestcustom.co
I was impressed when I received my…
I was impressed when I received my order. I'm so pleased I found your company searching online for my beloved dogs cross. It was very well constructed and detailed beautifully 😍. I can't thank you enough for your product i received. Wonderful is all I can say to you.
Poor customer service
Ordered a sign which came in Bent sent pictures of package. Response we will get back to you, they have not.

Resposta da bestcustom.co
Size of gift was too small
Size of gift was too small. Took too long to receive after ordering. Won’t be buying anything else from this company.

Resposta da bestcustom.co
Nonexistent customer service.Took money…
Nonexistent customer service.Took money and never sent item.

Resposta da bestcustom.co
Ordered a charm with personalized…
Ordered a charm with personalized pictures to hang off wedding bouquet to represent bride’s family and my father who passed away recently. We did not receive it. So very disappointing. It’s been in “China” for almost 2 weeks according to tracking.

Resposta da bestcustom.co
Scam company probably drop ship cheap…
Scam company probably drop ship cheap stuff from China. I paid extra to have before Christmas the order is still not even shipped, I've concluded I most likely won't receive the product. I need to be more careful from ordering from sites like this. Very shady business practice.

Resposta da bestcustom.co
DO NOT BUY
If I could put 0 I would everything about this website is bad save your money and DONT BUY FROM HERE

Resposta da bestcustom.co
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