I ordered a grave marker for my sister and I forgot to add her birthdate on it and when I reached out an email I got a quick response back and my sister‘s birthday was put on her marker. I received it... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ordered two items for a birthday gift, one received, other item was due to be delivered late and never received! Terrible customer service-would not order from them again!
A empresa respondeu
The design of this sign is charming and unique. I ordered in early June and after two weeks with no item, I contacted the company. They immediately responded stating they would look into it. Before th... Ver mais
Stay away from this company……Placed an order May 15th and as of June 1st, still have not received it….No updates or tracking information to follow up….No 800 number to reach them, only an email which... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are a young, dedicated team always trying our best to bring customers the most positive shopping experience. Personalization is what sets us apart from other stores. At Best Custom we believe that personalization is the most powerful way to express your love to the person you honor and your personal characteristics as well. From birthdays and anniversaries to holiday gifts, we're your number one personalization destination where you can find one-of-a-kind products of high quality with unique designs. We've just started our business in 2019 but have the opportunity to be the gift destination for more than 600,000 customers from all across America and receiving a lot of lovely feedback from them. Your feedback is the motivation for us to continue creating new products and bringing you the best shopping experience.
Informações de contacto
Estados Unidos da América
- support@bestcustom.co
- bestcustom.co
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer service a waste of time, dont order from them
Ordered jersey online with plenty of time as Halloween a costume. Jersey arrived after Halloween. Tried working with customer service to get a refund. Custom service wasted my time with back and forth emails doing their best not to refund my money. I would not order from them again as if there is a problem don't expect any help from customer service. I really don't have any use for the jersey at this point either. Super disappointed.

Resposta da bestcustom.co
Takes way too long to ship if at all
I placed an order for an advent calendar on November 20th. it is now December 5th. The shopping information has not updated for nine (9) days, and there is no indication that it has left China. At this rate, I will not have the order before the end of December which is insane. I am wondering whether this is a scam website.

Resposta da bestcustom.co
Product was a very poor quality…
Product was a very poor quality especially since paid almost$50.00. Will not order from here again.

Resposta da bestcustom.co
This site is a scam
This site is a scam. I ordered a cap for a retired Navy veteran. I have been waiting a long time and the tracking number says it has been waiting for USPS pickup for 5 days. No response from seller. Very poor communication. Buyer BEWARE

Resposta da bestcustom.co
I still have not received my order
I still have not received my order. It may say that I got it but I did not I just wasted $80.They sent me 2 different tracking #s. One says it was delivered. It wasn't. The other is USPS and it says it's still in California. I have been emailing back and forth with best custom and so far they've done nothing but tell me that I received my package which I have not. I decided to check my tracking again turns out that the post office supposedly confiscated the package because it had counterfeit postage on it supposedly. Then about a week ago I checked tracking and it was supposedly on its way it was supposed to be delivered on the 16th and now it's unknown delivery date which means I'll probably never get it.

Resposta da bestcustom.co
DISHONEST COMPANY
DISHONEST COMPANY. THEY ARE LIARS! Order from Etsy instead!!!!!
1) I requested expedited shipping. Product was not produced or shipped for over 2 weeks.
2) I paid extra to have the product made in the USA. Product was shipped from china.
3) I requested to cancel my order and receive a refund. Company ignored my request and I had to dispute the charge with my credit card company.

Resposta da bestcustom.co
Wrong t shirt size sent to ne
Tried to order sizes for my children, age 4,6,9. Ordered youth xs, s, and medium. Adult size t shirts were delivered. When I contacted them about the mistake, the company said our youth sizes run big. This was obviously a mistake, not a problem with ordering the wrong sizes. I’m almost 6 feet tall and the small size fits me. No way that is a youth size small. I would not order from this company.

Resposta da bestcustom.co
I ordered on 11/23
I ordered on 11/23. I paid for expedited shipping. It’s pretty clear 1-2 days to produce 3-5 to ship. I have no info back and was told to just wait a few more days.

Resposta da bestcustom.co
I ordered an ADVENT CALENDAR over a…
I ordered an ADVENT CALENDAR over a month ago and it has not come. It's December 2nd. Can't get a hold of anyone.
I have contacted the below email 3 times. Dec 10 no ADVENT CALENDAR

Resposta da bestcustom.co
Everything came out great.
Excellent company wonderful
Excellent company wonderful
Products great prices for unique
Gifts. I highly recommend their
Products and their company
I have purchased a few presents
From them and i am very satisfied
With the quality of their products
I ordered this package significantly…
I ordered this package significantly ahead of time and was told an arrival date that was well within when I needed it however it is significantly delayed. I gave myself a two week cushion and somehow your services are still not going to get it to me in time it’s the holidays. This is when you need to be on top of your orders. I’m definitely never coming to best custom or recommending your service again.

Resposta da bestcustom.co
Came out perfectly my family member was…
Came out perfectly my family member was very pleased
Horrible return policy, misleading.
Ordered cute hat for my dad’s birthday, paid for expedited shipping. Arrived a week after his party. Tried to return, totally refused stating “it was within our shipping time frame”. Which was not true, I wouldn’t have ordered it if it was going to arrive a week late. After three emails back and forth I give up. Do yourself a favor and stick with Amazon.

Resposta da bestcustom.co
This has been the most unprofessional…
This has been the most unprofessional company! I bought a baseball hat for ($52) with an American flag and name and it was the wrong color and this company would not even exchange for the correct color!
They refused, and all I wanted was the correct color!!
Unbelievable!
Also the hat was a cheap $5 hat and was not even almost worth in any color… bad business!

Resposta da bestcustom.co
Shipping took some time
The description of what we purchased is…
The description of what we purchased is exactly what we hoped for when we received it. The person we gifted it to was truly impressed.
Sent me the wrong item, refused to refund
Sent me the wrong item, express shipping took one month, and refused to give me a refund.

Resposta da bestcustom.co
They don't use the full pictures you send.
Unfortunately the pictures you upload are not used as is and they cropped faces from my picture and spread them out randomly. I did not know that was going to happen. They did not send a review of the design changes. I wrote the company and they replied "we only use the faces". I did not see that in any advertisement and it is misleading. Not the product results that were advertised. Disappointing. Also the tracking was inaccurate and it told me the package had arrived when it was still in route.

Resposta da bestcustom.co
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







