bestcustom.co Opiniões 

2668
TrustScore: 3 em 5

2,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered a grave marker for my sister and I forgot to add her birthdate on it and when I reached out an email I got a quick response back and my sister‘s birthday was put on her marker. I received it... Ver mais

Classificada 1 em 5 estrelas

Ordered two items for a birthday gift, one received, other item was due to be delivered late and never received! Terrible customer service-would not order from them again!

A empresa respondeu

Classificada 5 em 5 estrelas

The design of this sign is charming and unique. I ordered in early June and after two weeks with no item, I contacted the company. They immediately responded stating they would look into it. Before th... Ver mais

Classificada 1 em 5 estrelas

Stay away from this company……Placed an order May 15th and as of June 1st, still have not received it….No updates or tracking information to follow up….No 800 number to reach them, only an email which... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Decoração e Design de Interiores

Escrito pela empresa

We are a young, dedicated team always trying our best to bring customers the most positive shopping experience. Personalization is what sets us apart from other stores. At Best Custom we believe that personalization is the most powerful way to express your love to the person you honor and your personal characteristics as well. From birthdays and anniversaries to holiday gifts, we're your number one personalization destination where you can find one-of-a-kind products of high quality with unique designs. We've just started our business in 2019 but have the opportunity to be the gift destination for more than 600,000 customers from all across America and receiving a lot of lovely feedback from them. Your feedback is the motivation for us to continue creating new products and bringing you the best shopping experience.


Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,9

Todas as opiniões

(2668)

229 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Customer service a waste of time, dont order from them

Ordered jersey online with plenty of time as Halloween a costume. Jersey arrived after Halloween. Tried working with customer service to get a refund. Custom service wasted my time with back and forth emails doing their best not to refund my money. I would not order from them again as if there is a problem don't expect any help from customer service. I really don't have any use for the jersey at this point either. Super disappointed.

1 de outubro de 2025
Opinião espontânea
logótipo da bestcustom.co

Resposta da bestcustom.co

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Classificada 1 em 5 estrelas

Takes way too long to ship if at all

I placed an order for an advent calendar on November 20th. it is now December 5th. The shopping information has not updated for nine (9) days, and there is no indication that it has left China. At this rate, I will not have the order before the end of December which is insane. I am wondering whether this is a scam website.

5 de dezembro de 2025
Opinião espontânea
logótipo da bestcustom.co

Resposta da bestcustom.co

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Classificada 1 em 5 estrelas

Product was a very poor quality…

Product was a very poor quality especially since paid almost$50.00. Will not order from here again.

3 de dezembro de 2025
Opinião espontânea
logótipo da bestcustom.co

Resposta da bestcustom.co

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Classificada 1 em 5 estrelas

This site is a scam

This site is a scam. I ordered a cap for a retired Navy veteran. I have been waiting a long time and the tracking number says it has been waiting for USPS pickup for 5 days. No response from seller. Very poor communication. Buyer BEWARE

5 de dezembro de 2025
Opinião espontânea
logótipo da bestcustom.co

Resposta da bestcustom.co

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Classificada 1 em 5 estrelas

I still have not received my order

I still have not received my order. It may say that I got it but I did not I just wasted $80.They sent me 2 different tracking #s. One says it was delivered. It wasn't. The other is USPS and it says it's still in California. I have been emailing back and forth with best custom and so far they've done nothing but tell me that I received my package which I have not. I decided to check my tracking again turns out that the post office supposedly confiscated the package because it had counterfeit postage on it supposedly. Then about a week ago I checked tracking and it was supposedly on its way it was supposed to be delivered on the 16th and now it's unknown delivery date which means I'll probably never get it.

1 de dezembro de 2025
Opinião espontânea
logótipo da bestcustom.co

Resposta da bestcustom.co

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Classificada 1 em 5 estrelas

DISHONEST COMPANY

DISHONEST COMPANY. THEY ARE LIARS! Order from Etsy instead!!!!!

1) I requested expedited shipping. Product was not produced or shipped for over 2 weeks.

2) I paid extra to have the product made in the USA. Product was shipped from china.

3) I requested to cancel my order and receive a refund. Company ignored my request and I had to dispute the charge with my credit card company.

5 de dezembro de 2025
Opinião espontânea
logótipo da bestcustom.co

Resposta da bestcustom.co

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Classificada 1 em 5 estrelas

Wrong t shirt size sent to ne

Tried to order sizes for my children, age 4,6,9. Ordered youth xs, s, and medium. Adult size t shirts were delivered. When I contacted them about the mistake, the company said our youth sizes run big. This was obviously a mistake, not a problem with ordering the wrong sizes. I’m almost 6 feet tall and the small size fits me. No way that is a youth size small. I would not order from this company.

7 de novembro de 2025
Opinião espontânea
logótipo da bestcustom.co

Resposta da bestcustom.co

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Classificada 1 em 5 estrelas

I ordered on 11/23

I ordered on 11/23. I paid for expedited shipping. It’s pretty clear 1-2 days to produce 3-5 to ship. I have no info back and was told to just wait a few more days.

3 de dezembro de 2025
Opinião espontânea
logótipo da bestcustom.co

Resposta da bestcustom.co

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Classificada 1 em 5 estrelas

I ordered an ADVENT CALENDAR over a…

I ordered an ADVENT CALENDAR over a month ago and it has not come. It's December 2nd. Can't get a hold of anyone.

I have contacted the below email 3 times. Dec 10 no ADVENT CALENDAR

1 de dezembro de 2025
Opinião espontânea
logótipo da bestcustom.co

Resposta da bestcustom.co

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Classificada 5 em 5 estrelas

Excellent company wonderful

Excellent company wonderful
Products great prices for unique
Gifts. I highly recommend their
Products and their company
I have purchased a few presents
From them and i am very satisfied
With the quality of their products

3 de novembro de 2025
Classificada 1 em 5 estrelas

I ordered this package significantly…

I ordered this package significantly ahead of time and was told an arrival date that was well within when I needed it however it is significantly delayed. I gave myself a two week cushion and somehow your services are still not going to get it to me in time it’s the holidays. This is when you need to be on top of your orders. I’m definitely never coming to best custom or recommending your service again.

16 de novembro de 2025
Opinião espontânea
logótipo da bestcustom.co

Resposta da bestcustom.co

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Classificada 1 em 5 estrelas

78006-zip code

78006-zip code

1 de novembro de 2025
Opinião espontânea
logótipo da bestcustom.co

Resposta da bestcustom.co

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Classificada 1 em 5 estrelas

Horrible return policy, misleading.

Ordered cute hat for my dad’s birthday, paid for expedited shipping. Arrived a week after his party. Tried to return, totally refused stating “it was within our shipping time frame”. Which was not true, I wouldn’t have ordered it if it was going to arrive a week late. After three emails back and forth I give up. Do yourself a favor and stick with Amazon.

25 de novembro de 2025
Opinião espontânea
logótipo da bestcustom.co

Resposta da bestcustom.co

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Classificada 1 em 5 estrelas

This has been the most unprofessional…

This has been the most unprofessional company! I bought a baseball hat for ($52) with an American flag and name and it was the wrong color and this company would not even exchange for the correct color!
They refused, and all I wanted was the correct color!!
Unbelievable!
Also the hat was a cheap $5 hat and was not even almost worth in any color… bad business!

24 de outubro de 2025
Opinião espontânea
logótipo da bestcustom.co

Resposta da bestcustom.co

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Classificada 1 em 5 estrelas

Sent me the wrong item, refused to refund

Sent me the wrong item, express shipping took one month, and refused to give me a refund.

19 de novembro de 2025
Opinião espontânea
logótipo da bestcustom.co

Resposta da bestcustom.co

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Classificada 2 em 5 estrelas

They don't use the full pictures you send.

Unfortunately the pictures you upload are not used as is and they cropped faces from my picture and spread them out randomly. I did not know that was going to happen. They did not send a review of the design changes. I wrote the company and they replied "we only use the faces". I did not see that in any advertisement and it is misleading. Not the product results that were advertised. Disappointing. Also the tracking was inaccurate and it told me the package had arrived when it was still in route.

17 de novembro de 2025
Opinião espontânea
logótipo da bestcustom.co

Resposta da bestcustom.co

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

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