The customer service is fast and responsive. One item was damaged in shipping (not Bestqool's fault) and they immediately shipped a replacement part. The panels are great and the universal stand is... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
A+ Product, super fast shipping, great customer service (give them 48 hours). I used to take my teen to red light therapy for $150 a session now we have this at home and it's the only thing that's fix... Ver mais
A empresa respondeu
1) Easy to purchase. 2) Excellent packaging. 3) Easy to use. 4) Registering for product warranty online yielded no response, leading users to question whether the product was worth owning.
A empresa respondeu
We love our red light full body machine. It has helped our backs tremendously. Have been using it for about 7 weeks and can tell a difference with a lower level of pain. Questions to customer servic... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre BestQool
Escrito pela empresa
Be Healthy. Be Happy. Enjoy your life.
Bestqool designs and manufactures high-quality, effective clinical-grade red light therapy that provides long-term value for customers.
Why choose Bestqool?
High power output: Our research and design laboratory develops the latest light therapy technology and highest engineering specifications to ensure that Bestqool products are efficient, powerful and reliable.
High-quality customer service: We are committed to ensuring that our customers are satisfied with our products and services. We won't rest until all of your issues are resolved.
FDA Class II and tested report: Our products are certified as FDA Class II medical devices. Additionally, we are delighted to share the testing data from LightLab, a reputable US-based testing institution, ensuring product quality and reliability.
Continuous innovation: We are committed to innovation and our technical research team is dedicated to developing new products and services – sign up to our newsletter to be kept informed.
Trustworthy quality: Our products undergo rigorous testing and quality control checks to ensure that they meet the highest industry standards.
VISIT OUR WEBSITEShippment and Product Quality
The fastest and most reliable delivery, the highest quality.
Bestqool are dedicated to providing the fastest and most reliable shipping methods to ensure your red light therapy products arrive promptly. The team continuously develops and rigorously tests our products to uphold the highest standards of quality, living by the motto "Stronger, Better"
Informações de contacto
Estados Unidos da América
- help@bestqool.com
- bestqool.com
4,6
Excelente
201 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ordering was smooth
Ordering was smooth. Package arrived on time. Haven’t checked if it works yet.
16 de abril de 2026
Resposta da BestQool
Thanks for your feedback. We’re glad to hear your order for the Redot S went smoothly and the package arrived on time.
We hope you kindly enjoy using it once you’ve had a chance to try it out. If you have any questions after testing, please feel free to kindly reach out anytime and we will be happy to help.
1) Easy to purchase
1) Easy to purchase. 2) Excellent packaging. 3) Easy to use. 4) Registering for product warranty online yielded no response, leading users to question whether the product was worth owning.
14 de abril de 2026
Resposta da BestQool
Thanks so much for your feedback. We’re glad to hear you found the BQ60Pro very easy to use, along with a smooth purchasing experience and excellent packaging.
Regarding the warranty registration, we have checked on our side and can confirm that your BQ60Pro warranty application has already been successfully approved. If you need any further confirmation or assistance, feel free to reach out anytime and we will be happy to help.
Super Customer Service
The customer service is fast and responsive. One item was damaged in shipping (not Bestqool's fault) and they immediately shipped a replacement part. The panels are great and the universal stand is well designed and will be great when the replacement part arrives. I would have given a 5 star rating except for the shipping damage.
10 de abril de 2026
Resposta da BestQool
Thank you so much for your thoughtful feedback!
We’re really glad to hear that you had a positive experience with our customer service and that you’re happy with the panels and universal stand design. We also appreciate your understanding regarding the shipping issue and are glad we could quickly arrange a replacement for you.
We hope the new part arrives soon and that everything works perfectly. If there’s anything else we can assist with, please feel free to reach out anytime.
A+ Product for acne in teens
A+ Product, super fast shipping, great customer service (give them 48 hours). I used to take my teen to red light therapy for $150 a session now we have this at home and it's the only thing that's fixed her acne. Definitely recommended!!! Acne dome
9 de abril de 2026
Opinião espontânea
Resposta da BestQool
Thank you for sharing your experience!
We’re glad to hear the product, delivery, and support all met your expectations. It’s especially meaningful to know that the 7 Color Photon LED Light Therapy has made a real difference for your teen’s acne.
Wishing you continued great results, and we’re here anytime you need us.
Product seems to work well
Product seems to work well. Only started to use it.
Delivery was very fast.
6 de abril de 2026
Resposta da BestQool
Thank you so much for your feedback! We're happy to hear your Redot L is off to a great start and arrived quickly. Wishing you even better results as you continue using it!
I’ve only had it a couple of days but…
I’ve only had it a couple of days but it seem like it work as described, I’ll know more after using it a while. But so far so good.
Delivery was quick, and it seems well made.
5 de abril de 2026
Resposta da BestQool
Thank you so much for your feedback! We’re thrilled to hear that your BQ60 is working well so far and that delivery was quick. Enjoy your sessions, and we hope it continues to meet your expectations.
Improvement noted!
We love our red light full body machine. It has helped our backs tremendously. Have been using it for about 7 weeks and can tell a difference with a lower level of pain. Questions to customer service have been answered quickly and efficiently. Great purchase.
21 de março de 2026
Resposta da BestQool
Thank you so much for your wonderful feedback! We’re thrilled to hear that your Pro300 Red Light Full Body Machine has been helping with your back pain and making a noticeable difference in just 7 weeks.
We also really appreciate your kind words about our customer service—it means a lot to the team!
Wishing you continued relief and wellness with your sessions.
Resposta da BestQool
Thank you for sharing your experience! We're glad to hear that you've started using the product and are incorporating it into your daily routine.
Red light therapy often takes some consistent use before results become noticeable, so you're definitely on the right track. We hope you’ll start seeing the benefits soon.
If you have any questions during your use, please feel free to reach out anytime. We’d also love to hear about your results in the future!
Easy ordering
Easy ordering, fast and knowledgeable response from customer service (via email) when contacted. Good follow-up, as well.
Product of high quality; accompanied by excellent manual with the level of detail I enjoy. Absolutely recommend.
13 de março de 2026
Resposta da BestQool
Thank you so much for your kind feedback! We're delighted to hear that you had a smooth ordering experience and that our customer service team was able to assist you promptly.
We're also very glad that you're enjoying your BestQool Redot M and that the manual met your expectations. We always aim to provide clear and detailed guidance so our customers can get the most out of their red light therapy devices.
Absolutely love this
Absolutely love this, I can totally tell a difference in 2 weeks.
2 de fevereiro de 2026
Resposta da BestQool
Thank you for your feedback! We’re delighted to hear that you’re already noticing results with your Pro200 and the mobile stand after just 2 weeks. Your experience encourages us to continue providing high-quality products and service.
Great product Great service
Fast and efficient delivery and service . I would buy again from BestQool.
10 de fevereiro de 2026
Resposta da BestQool
Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our product and service. We look forward to serving you again soon!
Super easy to assemble.
9 de fevereiro de 2026
Resposta da BestQool
Thank you for your recognition of our Universal Stand. We remain committed to providing a high-quality experience for our customers.
Resposta da BestQool
We’re very pleased to hear that you’re happy with your Pro100. We truly appreciate your support and hope you continue to have a positive experience throughout your light therapy journey.
Quality Product
A very durable product, easy to assemble. Very comforting knowing my device is so well secured.
10 de fevereiro de 2026
Resposta da BestQool
Thank you very much for your positive feedback on our Universal Stand. We’re glad it has been helpful and that it is meeting your expectations.
Great service
Great service, fast shipping. I ordered a refurbished red light panel for a great price. It seems like it is brand new. Only been a few days and already enjoying the benefits. Thank you.
9 de fevereiro de 2026
Resposta da BestQool
Thank you for your feedback. We’re very pleased to hear that you had a positive shopping experience. We’re also glad our customer service team was able to assist you. Thank you for choosing our product, and we hope you continue to enjoy the experience.
1 week of use and I’m seeing results
Order shipped and arrived quickly. I loved that I was able to use my HSA card directly on the website, instead of having to pay out of my pocket and then get reimbursed.
As for the product itself, I’ve only had it for about a week, but I’ve been using it 15 minutes a day first thing in the morning. What I’ve noticed so far is less brain fog, less “need” for caffeine to get going in the morning, and it seems to help my daily headaches clear up much faster. So far I’m liking the results. Hoping with more time I notice my chronic joint pain will also lessen.
1 de fevereiro de 2026
Resposta da BestQool
Thank you for taking the time to share your experience with us. We sincerely appreciate your detailed feedback and are pleased to hear that you had a positive shopping experience.
Individual results may vary, and many customers report that benefits continue to develop with consistent use over time. We hope you continue to have a positive experience as you progress.
Thank you for choosing our product. If you have any questions or require assistance, our support team is always here to help.
Resposta da BestQool
Thank you so much for your kind words! We’re thrilled to hear that your devices arrived quickly and that you’re sharing them with your foremen and family. Wishing everyone a great experience with BestQool! ✨
Rapidez en el servicio
Rapidez en el servicio, comunicación ágil y resolutivo ante el
Pequeño contratiempo que surgió que no tenían lo que pedía y buscaron otra alternativa
3 de fevereiro de 2026
Resposta da BestQool
Thank you so much for sharing your experience!
We’re thrilled to hear that you appreciated the quick service and our effective communication. Although there was a small hiccup with product availability, we’re glad we could offer you an alternative and resolve the issue promptly.
It’s incredibly important to us to provide solutions and ensure our customers feel supported every step of the way. Thank you for your trust and for taking the time to leave us this review.
Awesome customer service!
My son got me the Redot M for Xmas 2024 and I use it 2-3 times a day. I love it and it really helps my achy lower back. Last week it stopped working. After going to the website, and following instructions, it seemed like the controller was bad. I contacted the company and was astonished that I got an email back in 20 minutes. After supplying an order number and creating a short video of the issue as requested, they confirmed my thoughts and send out a replacement controller. It does have a 2 year warranty (plus another year if I registered with an order number but I didn’t have it at the time as it was a gift), but the prompt replies are unheard of these days. Talk about great customer service! Thank you everyone at Bestqool, you guys are awesome and I can’t thank you enough!
21 de janeiro de 2026
Opinião espontânea
Resposta da BestQool
Thank you so much for your kind words! 😊 We’re thrilled to hear that the Redot M has been helping with your lower back and that our team could assist you so quickly. We always aim to provide fast and efficient service, and it’s wonderful to know we could make a positive impact.
Your feedback truly means a lot to us, and it’s our pleasure to support customers like you who trust us with their wellness journey. If you ever need anything else or have any further questions, don’t hesitate to reach out. We’re here for you!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.