The customer service is fast and responsive. One item was damaged in shipping (not Bestqool's fault) and they immediately shipped a replacement part. The panels are great and the universal stand is... Ver mais
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Leia as opiniões dos outros
A+ Product, super fast shipping, great customer service (give them 48 hours). I used to take my teen to red light therapy for $150 a session now we have this at home and it's the only thing that's fix... Ver mais
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1) Easy to purchase. 2) Excellent packaging. 3) Easy to use. 4) Registering for product warranty online yielded no response, leading users to question whether the product was worth owning.
A empresa respondeu
We love our red light full body machine. It has helped our backs tremendously. Have been using it for about 7 weeks and can tell a difference with a lower level of pain. Questions to customer servic... Ver mais
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Informações sobre a empresa
Sobre BestQool
Escrito pela empresa
Be Healthy. Be Happy. Enjoy your life.
Bestqool designs and manufactures high-quality, effective clinical-grade red light therapy that provides long-term value for customers.
Why choose Bestqool?
High power output: Our research and design laboratory develops the latest light therapy technology and highest engineering specifications to ensure that Bestqool products are efficient, powerful and reliable.
High-quality customer service: We are committed to ensuring that our customers are satisfied with our products and services. We won't rest until all of your issues are resolved.
FDA Class II and tested report: Our products are certified as FDA Class II medical devices. Additionally, we are delighted to share the testing data from LightLab, a reputable US-based testing institution, ensuring product quality and reliability.
Continuous innovation: We are committed to innovation and our technical research team is dedicated to developing new products and services – sign up to our newsletter to be kept informed.
Trustworthy quality: Our products undergo rigorous testing and quality control checks to ensure that they meet the highest industry standards.
VISIT OUR WEBSITEShippment and Product Quality
The fastest and most reliable delivery, the highest quality.
Bestqool are dedicated to providing the fastest and most reliable shipping methods to ensure your red light therapy products arrive promptly. The team continuously develops and rigorously tests our products to uphold the highest standards of quality, living by the motto "Stronger, Better"
Informações de contacto
Estados Unidos da América
- help@bestqool.com
- bestqool.com
4,6
Excelente
201 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I was able to purchase through my HSA…
I was able to purchase through my HSA account it was smooth and the delivery was quick and arrived before originally stated. That was great since I was really excited about starting to use it.
I have just started using it so I can't speak to the benefits of it but am really looking forward to seeing and feeling the benefits.
6 de janeiro de 2026
Resposta da BestQool
Thank you so much for your kind review! We're thrilled to hear that the HSA purchase process went smoothly and that your delivery arrived ahead of schedule. We hope you're enjoying your BestQool Pro200, and we're excited for you to experience the full benefits.
Feel free to reach out if you have any questions along the way. We appreciate your support and look forward to hearing about your results!
Very satisfied
I am very satisfied with this red light therapy lamp. The product arrived earlier than the estimated delivery date, which was a pleasant surprise. The customer service was excellent. They were kind, responsive, and provided clear and thorough answers to all my questions. Overall, a great purchasing experience and a product that meets expectations.
7 de janeiro de 2026
Resposta da BestQool
Thank you so much for your wonderful review! We’re thrilled to hear that you’re satisfied with both the product and our customer service. It’s great to know that the early delivery was a pleasant surprise!
We truly appreciate your kind words and are so happy to hear that your experience met expectations. If you ever have any more questions or need further assistance, we’re always here to help.
Resposta da BestQool
Thank you so much for your kind review! We're so happy to hear that you had a great experience with our service and that you’re satisfied with your BQ40. It’s wonderful to know that everything was answered quickly and that you find the product neat and effective.
Customer service was excellent
Customer service was excellent. The machine is great though. Thanks
31 de dezembro de 2025
Resposta da BestQool
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our customer service and the BestQool Pro100. Your satisfaction means a lot to us!
If you ever need any further assistance or have any questions, feel free to reach out anytime. We’re here to help!
Wishing you a very Happy New Year filled with joy, health, and success!
The product was delivered without an…
The product was delivered without an instruction manual. Similar budget-friendly item can be sourced from China, retailing for approximately $15 USD on platforms such as Pinduoduo (PDD).
1 de janeiro de 2026
Resposta da BestQool
Thank you for your message, and we’re sorry the product was delivered without an instruction manual. We can send you an electronic (PDF) version of the manual right away
Regarding the price difference you mentioned, similar-looking items may be available at a lower cost on other platforms, but pricing can vary for several reasons, including:
1. Independent brand standards: We develop and manage the product under our own brand requirements.
2. Product quality & consistency: We follow stricter quality control to ensure reliable performance.
3.After-sales service & support: We provide responsive customer service and warranty support, which are included in our offering.
If you have any questions while using the product, feel free to reach out anytime—we’re happy to help.
How are you guys a 4.5 star
How are you guys a 4.5 star? My friends ordered a red light and it’s been over a month since they’ve seen it. This is my second poor review and everything else I read sucks. Weird.
25 de dezembro de 2025
Opinião espontânea
Resposta da BestQool
Hi there — we’re sorry for the frustration this caused. Canada shipments can sometimes take longer than expected due to cross-border transit and customs, but waiting over a month is not the experience we want anyone to have.
If your friend can contact our support team and share the order number (or the email used at checkout), we’ll immediately check the tracking with the carrier and confirm what happened. If the package is delayed or lost, we can assist with a replacement or refund based on the situation.
Regarding your own order to Canada: we’re glad it has been delivered. We also followed up with you after delivery but didn’t hear back. If you’d like to arrange a return or need any other support, please message us anytime — we’ll be happy to help.
Bestqool customer service is terrible!
Bestqool customer service is very poor. When the package was clearly lost in shipping the company refused to send a replacement in a timely manner. I still have not received a replacement after numerous email requests. I was told that I had to wait two weeks before a replacement would be sent and I would have to make a 50% deposit for another panel when I had already paid in full! They backed off on the deposit after I protested however I still haven't received my order. Horrendous customer service! I do not recommend buying from this company!
Update: Bestqool did eventually ship a replacement panel after additional email complaints. Panel works well thus far. I still have a stand that is a pre-order that is supposed to be shipped early February. I must admit I'm apprehensive about receiving it in a timely manner after my first experience. Bestqool offered me $20 to remove my review which I think is rather shady on their part. I declined the bribe.
16 de dezembro de 2025
Opinião espontânea
Resposta da BestQool
We sincerely apologize for the shipping delay and understand the frustration it caused. Thank you for your patience throughout this process.
To clarify for others reading this review: Due to the holiday shipping peak, delays and tracking issues were unfortunately more common. The deposit mentioned was a temporary measure, refundable once the lost-package claim was confirmed. We shipped the replacement immediately once the status was verified.
Update: Thank you for your feedback and for keeping us updated. The compensation offered was to apologize for the poor shopping experience you had due to the delays. Our intention was to express appreciation for your patience, and we respect your choice regarding your review. We are working to ensure your future orders, including the stand, are handled more efficiently.
Once again, thank you for your understanding. If you need any further assistance, please reach out. We’re here to help.
Wishing you a Merry Christmas and a wonderful holiday season!
Resposta da BestQool
Hello Kristina, thank you so much for your wonderful review! We hope the BestQool BQ60 panel brings you noticeable improvements. Our customer service team is always here to assist you promptly with any questions or concerns. We will continue striving to provide even better service in the future.
Great customer service - easy ordering and fast shipping
Product shipped quickly and tracking information provided fast and frequently. I would buy from them again without hesitation. I also had questions for their customer support team prior to ordering, and they answered those questions quickly, accurately and professionally. I would definitely order from them again.
2 de dezembro de 2025
Resposta da BestQool
Thank you so much for your kind words and thoughtful review! We're thrilled to hear that you had a great experience with both the shipping process and our customer support team. It’s always our goal to provide fast and reliable service, and we’re glad to know we met your expectations.
We also apologize for the earlier incorrect response to your review and truly appreciate your understanding. Your feedback means the world to us, and we truly appreciate your trust in our brand. We look forward to serving you again in the future, and we’re here if you ever need anything.
Thanks again, and we hope you enjoy your purchase!
Only had the devise a week
Only had the devise a week. So far it is working as expected. Too soon to see or feel any results. It was delivered on time. The shipping box was damaged and retaped with USPS tape but the inside box was in perfect shapes as was the panel.
4 de dezembro de 2025
Resposta da BestQool
Thank you for your review! We're glad the device arrived safely and is working as expected. Results may take some time, and we appreciate your patience. If you need anything, feel free to reach out—we’re here to help.
Delivery was fine and it was well…
Delivery was fine and it was well packaged and in working order, to early to see any results yet but I am hopeful
2 de dezembro de 2025
Resposta da BestQool
Thank you for your review! We're glad your Bestqool Pro100 arrived safely and in good working order. It can take some time to see results, and we appreciate your patience. If you need anything along the way, we’re here to help.
Great products and great service
2 de dezembro de 2025
Resposta da BestQool
Thank you so much for your kind words!
We're thrilled to hear that you’re happy with both our products and our service. Your support truly means a lot to us. If you ever need anything or have any questions, we’re always here to help. 💛
Responsive service
They double check the right power plug for my specific region before delivery.
When I inquire by Whatsapp they respond and clarify.
7 de dezembro de 2025
Resposta da BestQool
Thank you for your sincere feedback. We are delighted that you recognize the quality of our customer service. Providing the fastest and highest-quality service to our users remains our long-standing commitment. Your positive feedback serves as the strongest motivation for us to continuously improve our products and services.
All Around Good Product
Arrived in a timely manner and in excellent condition. Easy to operate.
24 de novembro de 2025
Resposta da BestQool
Hello Laura, thank you so much for your kind words! We’re thrilled to hear that your order arrived safely and that you find the product easy to use. We hope you continue to enjoy your BestQool product!
Hello
Hello, I paid for a UK cable and unfortunately it didn't arrive with the device.
25 de novembro de 2025
Resposta da BestQool
We have thoroughly investigated the situation you encountered. The UK-standard power cord you purchased shows as delivered to your address. We have already emailed you to confirm receipt. If any discrepancies arise, please contact us immediately for resolution.
Very quick delivery and easy to use
Delivery is much faster than expected, and it is easy to use.
21 de novembro de 2025
Resposta da BestQool
Thank you so much for your kind words! We’re thrilled to hear that the delivery of your BQ150 panel light was faster than expected and that you find it easy to use. It really makes us happy knowing that our product is making things easier and more enjoyable for you!
schnell und zuverlässig
18 de novembro de 2025
Resposta da BestQool
Hello Daniela, really thanks for your good feedback! Thanks for your support in BestQool Pro100 too! We'll continue to try our best to offer our products and service!
I bought this mainly for my husband’s…
I bought this mainly for my husband’s arthritis but we both use the red light therapy device and are happy with it. There haven’t been any miraculous cures!! but we both feel a bit better.
4 de julho de 2025
Resposta da BestQool
Hello Gina, really thanks for your sincere feedback! We’re super glad that BestQool Pro100 has provided you with some effective improvements. Providing high-quality products to customers is our core principle and the direction we have been striving for.
Resposta da BestQool
Hello Clairé, thank you for your support in BestQool again! Hope our BestQool Pro100 will benifit you and bring you visible improvements. We'll continue to offer the best service to our customers.
TOP KUNDENSERVICE
Meine Sendung von Bestqool (Bestellung über Firmenwebsite) hing im DHL Zentrum Radefeld fest (Sendungsststus hat sich seit Tagen nicht geändert). Ich kontaktierte den Bestqool Kundenservice und man sendete mir umgehend ein Ersatzpaket, welches dann innert 2 Tagen bei mir ankam. Top Kundenservice!
15 de novembro de 2025
Opinião espontânea
Resposta da BestQool
Hello Simon, really thanks for your good review! Hope our BestQool products will bring you visible improvements. Our customer service aims to help you solve problems in time. We will continue to do better customer service.
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