The customer service is fast and responsive. One item was damaged in shipping (not Bestqool's fault) and they immediately shipped a replacement part. The panels are great and the universal stand is... Ver mais
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Leia as opiniões dos outros
A+ Product, super fast shipping, great customer service (give them 48 hours). I used to take my teen to red light therapy for $150 a session now we have this at home and it's the only thing that's fix... Ver mais
A empresa respondeu
1) Easy to purchase. 2) Excellent packaging. 3) Easy to use. 4) Registering for product warranty online yielded no response, leading users to question whether the product was worth owning.
A empresa respondeu
We love our red light full body machine. It has helped our backs tremendously. Have been using it for about 7 weeks and can tell a difference with a lower level of pain. Questions to customer servic... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre BestQool
Escrito pela empresa
Be Healthy. Be Happy. Enjoy your life.
Bestqool designs and manufactures high-quality, effective clinical-grade red light therapy that provides long-term value for customers.
Why choose Bestqool?
High power output: Our research and design laboratory develops the latest light therapy technology and highest engineering specifications to ensure that Bestqool products are efficient, powerful and reliable.
High-quality customer service: We are committed to ensuring that our customers are satisfied with our products and services. We won't rest until all of your issues are resolved.
FDA Class II and tested report: Our products are certified as FDA Class II medical devices. Additionally, we are delighted to share the testing data from LightLab, a reputable US-based testing institution, ensuring product quality and reliability.
Continuous innovation: We are committed to innovation and our technical research team is dedicated to developing new products and services – sign up to our newsletter to be kept informed.
Trustworthy quality: Our products undergo rigorous testing and quality control checks to ensure that they meet the highest industry standards.
VISIT OUR WEBSITEShippment and Product Quality
The fastest and most reliable delivery, the highest quality.
Bestqool are dedicated to providing the fastest and most reliable shipping methods to ensure your red light therapy products arrive promptly. The team continuously develops and rigorously tests our products to uphold the highest standards of quality, living by the motto "Stronger, Better"
Informações de contacto
Estados Unidos da América
- help@bestqool.com
- bestqool.com
4,6
Excelente
201 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Love the intensity and effectiveness of…
Love the intensity and effectiveness of the product, will need to post an update in about three weeks. A bit disappointed that a stand costs over $200.
26 de abril de 2025
Resposta da BestQool
Thank you for your support of the Bestqool Pro200 and for your feedback!
The Adjustable Mobile Stand is built with high-strength aluminum alloy, compatible with 99% of panel lights, ensuring great durability and value.
If you're considering purchasing one, we also recommend keeping an eye out for our holiday promotions, where you might be able to get it at a more discounted price!
Resposta da BestQool
Thank you very much for your complimentary remarks regarding our product and customer service. If you ever have any questions or need assistance, please don’t hesitate to reach out to us!
versatile size and easy to use
Appears to be a good and effective product! Would have appreciated it being packaged in something additional than just it's own box, like a sealed bag.
13 de abril de 2025
Resposta da BestQool
Thank you so much for appreciating the Bestqool Redot M device!
We also truly value your feedback regarding the packaging. We have noted your suggestion and will definitely consider it.
Excellent customer service.
12 de abril de 2025
Resposta da BestQool
Thank you so much for your kind words! We try our best to provide excellent service all the time. If you ever need anything, don’t hesitate to reach out.
Service was good on getting an…
Service was good on getting an additional machine and upgrading from used machine to new machine purchase when I could not obtain the used machine in the time needed.
1 de abril de 2025
Resposta da BestQool
Thank you for recognizing our service! Your satisfaction means a lot to us. Enjoy your red light therapy with the BQ40—wishing you great results ahead!
Resposta da BestQool
Thank you for your kind words! If you ever have any questions or need support, please don’t hesitate to reach out to us.
I am suffering from BPH
I am suffering from BPH. After three days of using RLT my symptoms have eased. I will reevaluate after 3 weeks of use. So far it's been encouraging.
10 de abril de 2025
Resposta da BestQool
Thank you for sharing your experience with red light therapy! We're glad to hear that you've noticed some symptom relief. We look forward to hearing your update after a few more weeks of use. Wishing you continued improvement and wellness!
Resposta da BestQool
Thanks so much for your feedback! Let us know if you need anything in the future!
After nearly 20 days
After nearly 20 days, the product finally arrived. The product so far, is fine. But having to email 10 days into the order about where the product is and wait another 10 days for it to arrive is terrible.
27 de março de 2025
Resposta da BestQool
Thank you for sharing your experience. We truly appreciate your patience.
After you placed an order for a refurbished item, we sent an email informing you that delivery might take longer than usual due to the nature of refurbished products. When you reached out to inquire about your order, we responded promptly and expedited the shipment the very next day. The delivery time after shipping was dependent on the carrier. We constantly strive to provide the best service possible.
If you need any further assistance, feel free to reach out!
I purchased the BQ60 Red Light Therapy…
I purchased the BQ60 Red Light Therapy panel and, though I've only been using it for a few days, I'm very happy with my purchase. It works as designed and seems heavy-duty enough to last for quite a while. The only reason I didn't give 5 stars is the box was unsealed when I received it and half the closing flap was ripped open. Fortunately, everything inside was fine but I would recommend they close the boxes with tape from now on.
24 de março de 2025
Resposta da BestQool
Thank you for your feedback! We sincerely apologize for the unsealed packaging—this is not the experience we want for our customers. We'll be improving our packaging to ensure better protection in the future.
That said, we won’t be using tape, as we prioritize sustainability and ensure that all our packaging is made from recyclable materials. We truly appreciate your input and will continue working on eco-friendly ways to enhance our packaging.
If you ever need any assistance, let us know. Enjoy your red light therapy!
I thought I ordered a controller and…
I thought I ordered a controller and transformer. All I received was a Transformer and cord no controller
Update. Bestqool reached out and agreed to provide the controller at no charge. Thank you for the follow-up and great customer service.
10 de março de 2025
Resposta da BestQool
Thank you for your update! We're glad we could resolve the issue for you. If you ever need any further assistance, feel free to reach out. We truly appreciate your support!
The bestqool belt redot S is a great…
The bestqool belt redot S is a great support to my bone and joint issues. I love how it has a gentle heat yet I can feel it penetrating when I use the pulse mode. I also messed up by using the wrong charger (oops!) and the company were super helpful in sending me a replacement as a very reasonable cost. Would highly recommended.
9 de março de 2025
Resposta da BestQool
Thank you for sharing your experience. Hearing that the Bestqool Belt Redot S is having a noticeable impact on your bones and joints is encouraging. And don't worry about the charger; we're glad we could be of assistance. Please get in touch if you need anything more at all. Wishing you continued relief and wellness!
Bestbuy product
Bestbuy product. Fast reply on my inquiry. Fast delivery (Croatia, EU). Ty.
10 de março de 2025
Resposta da BestQool
Thank you for your positive remarks and your acknowledgment of our goods, service, and prompt delivery. Enjoy the benefits of red light therapy!
Life-Changing Red Light Therapy – Amazing for My Dog’s Arthritis!
I can't say enough great things about Bestqool and their red light therapy devices! I originally purchased one for myself, but I quickly realized how beneficial it could be for my senior dog, who suffers from arthritis. After just a few weeks of consistent use, I noticed a remarkable improvement in his mobility and comfort. He’s getting up easier, moving around with less stiffness, and even seems more playful!
The device itself is high-quality, easy to use, and delivers professional-level results at home. I love how Bestqool combines affordability with effectiveness—it’s truly a game-changer. If you're looking for a natural, non-invasive way to support joint health, muscle recovery, and overall wellness (for both humans and pets!), I highly recommend Bestqool.
10/10 – Worth every penny!
1 de março de 2025
Resposta da BestQool
We appreciate you sharing your experience and your kind remarks so much. We are overjoyed to learn that your elderly dog and you have both benefited greatly from Bestqool BQ60.
Thank you so much for your recommendation and support. We are always available to help if you ever need it or have further comments to make. Hope that you and your pet stay well and happy!
Satisfaction guaranteed.
Staff communicates well; they do their absolute best to make sure the customer’s needs are met.
26 de fevereiro de 2025
Resposta da BestQool
Thank you for your kind words and appreciation for our customer service! We're dedicated to giving our clients the most service possible and seeing to their needs. We will keep trying our hardest to be of service to you!
Customer service information prior to…
Customer service information prior to purchase, good communication, prompt accurate shipping. Product as described.
11 de fevereiro de 2025
Resposta da BestQool
Thank you for recognizing our customer service, shipping, and product quality! Your satisfaction is what drives us to keep improving. We truly appreciate your support and will continue to do our best!
Resposta da BestQool
Thanks for your kind words and for appreciating the quality of Bestqool BQ40! Let us know if you ever need anything—enjoy your red light therapy!
Good service and noticeable result
Prompt delivery, easy to use and result is noticeable after 2 weeks of use.
21 de fevereiro de 2025
Resposta da BestQool
Thanks for your feedback! We appreciate your support and recognition of our product. Let us know if we can help in any way!
Great product
I live in Taiwan, and my order arrived within 12 days in perfect condition. I first purchased a red light device and was impressed by how effective it was. I noticed improvements in my skin and even my eyesight. Seeing such great results, I decided to buy two additional red light belts—one for my father and another for a friend. As promised, the product greatly aids in muscle recovery. I've also experienced better sleep and healthier-looking skin. The quality is excellent, and I highly recommend this company!
25 de fevereiro de 2025
Resposta da BestQool
Thank you so much for sharing a positive experience with red light therapy. It’s wonderful to know that you've noticed improvements in your skin, eyesight, and overall well-being—and that your father and friend are also benefiting from the Bestqool Redot S!
We truly appreciate your support and recommendation. If you ever need anything, feel free to reach out. Wishing you continued great results!
Resposta da BestQool
Thank you for your review! We're excited that the Bestqool BQ60 is helping you maintain a youthful look. If you ever need any assistance, feel free to reach out.
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