The customer service is fast and responsive. One item was damaged in shipping (not Bestqool's fault) and they immediately shipped a replacement part. The panels are great and the universal stand is... Ver mais
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Leia as opiniões dos outros
A+ Product, super fast shipping, great customer service (give them 48 hours). I used to take my teen to red light therapy for $150 a session now we have this at home and it's the only thing that's fix... Ver mais
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1) Easy to purchase. 2) Excellent packaging. 3) Easy to use. 4) Registering for product warranty online yielded no response, leading users to question whether the product was worth owning.
A empresa respondeu
We love our red light full body machine. It has helped our backs tremendously. Have been using it for about 7 weeks and can tell a difference with a lower level of pain. Questions to customer servic... Ver mais
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Informações sobre a empresa
Sobre BestQool
Escrito pela empresa
Be Healthy. Be Happy. Enjoy your life.
Bestqool designs and manufactures high-quality, effective clinical-grade red light therapy that provides long-term value for customers.
Why choose Bestqool?
High power output: Our research and design laboratory develops the latest light therapy technology and highest engineering specifications to ensure that Bestqool products are efficient, powerful and reliable.
High-quality customer service: We are committed to ensuring that our customers are satisfied with our products and services. We won't rest until all of your issues are resolved.
FDA Class II and tested report: Our products are certified as FDA Class II medical devices. Additionally, we are delighted to share the testing data from LightLab, a reputable US-based testing institution, ensuring product quality and reliability.
Continuous innovation: We are committed to innovation and our technical research team is dedicated to developing new products and services – sign up to our newsletter to be kept informed.
Trustworthy quality: Our products undergo rigorous testing and quality control checks to ensure that they meet the highest industry standards.
VISIT OUR WEBSITEShippment and Product Quality
The fastest and most reliable delivery, the highest quality.
Bestqool are dedicated to providing the fastest and most reliable shipping methods to ensure your red light therapy products arrive promptly. The team continuously develops and rigorously tests our products to uphold the highest standards of quality, living by the motto "Stronger, Better"
Informações de contacto
Estados Unidos da América
- help@bestqool.com
- bestqool.com
4,6
Excelente
201 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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My Benefits Using The Pro100 Red Light Device
Very well made product. FDA Certified. Bought it as a Christmas gift for my wife. Guess what, I'm using it too. I can honestly say, that I have more energy towards the end of day. I overall feel better. My skin is now softer and overtime blemishes sorta have begun to go away. It has improved my mental state, as I'm less anxious. My sleep is deeper and better. My wife doesn't need afternoon naps anymore. These are my results after using it for 2 months, everyday, 20 to 30 minutes per day in the morning. My red light therapy will continue.
22 de fevereiro de 2025
Resposta da BestQool
Thanks so much for your appreciation of our products and sharing your experience with the Bestqool Pro100! It’s great to hear that both you and your wife are seeing positive changes. The Pro100 you purchased comes with four wavelengths, offering more benefits for overall wellness.
Feel free to reach out anytime if you have any questions! Thank you again for your trust in Bestqool.
Loving the red light
Shipping was super fast. I’ve only had my red light for a week but I’m obsessed.
22 de fevereiro de 2025
Resposta da BestQool
Thank you for the kind words! We're pleased that you're seeing the benefits of red light therapy after just a week. If you have any questions or need tips as you continue using it, don't hesitate to contact us!
good quality and useful
The shipping is really fast, and the product is easy and straightforward to use.
20 de fevereiro de 2025
Resposta da BestQool
We really appreciate your feedback on our fast shipping and the ease of use of our product. If you ever have any questions or need assistance, feel free to reach out to us.
I just received it but so far I like it
11 de fevereiro de 2025
Resposta da BestQool
Thank you for sharing your experience! If you have any questions or need assistance while using the Bestqool device, feel free to reach out to us anytime.
Product came just as described and…
Product came just as described and works great! I especially like the 1 year extended warranty!
11 de fevereiro de 2025
Resposta da BestQool
Thank you for the review and your trust in Bestqool. Wishing you many more great experiences with Bestqool BQ60!
Resposta da BestQool
Thank you for your appreciation. If you have any questions, please feel free to contact us.
We have received the product soon after…
We have received the product soon after we made the order and we are happy with what we bought.
15 de fevereiro de 2025
Resposta da BestQool
Thank you for your kind words! We really appreciate your choice of Bestqool and your satisfaction with the products.
Nightly Routine
Fast, easy shipping. I love the experience of sitting in front of the light as a bedtime ritual, and after two weeks of use, my skin does look healthier
8 de fevereiro de 2025
Resposta da BestQool
Thank you so much for taking the time to share your experience! We’re also glad to hear that you appreciated our fast and easy shipping. It’s wonderful to know that your skin looks healthier.
If you have questions about red light therapy, contact us.
Love it.
It was a great product and the customer service is quick to respond. It took about 11 days for me to recieve it..(.just know that before you order.)
8 de fevereiro de 2025
Resposta da BestQool
Thank you for your appreciation of our products and customer service.
Regarding the 11-day wait for your order, we want to apologize for the delay. We’ve been experiencing a high volume of orders, and we process them in the order they’re received. However, please rest assured that we are working hard to improve our processing times.
Great experience and high quality…
Great experience and high quality products. Bestqool had wonderful communication throughout the experience, with a strong customer service- centric approach.
10 de fevereiro de 2025
Resposta da BestQool
Thank you so much for your kind words! We're delighted that you were satisfied with Bestqool products and customer service.
Bestqool customer service is excellent!
Customer service is excellent and they had a quick response when shipping me a warranty replacement unit; some of the light strips had quit working.
I have several issues surrounding chronic pain, along with genetic conditions that cause daily pain & inflammation. I utilize my Bestqool belt multiple times a day on different parts of my body.
Red light therapy has been one of my first go-to's for pain management for 10+ yrs, for treatment of neuropathy & CRPS Complex Regional Pain Syndrome, to joint & tissue pain from hEDS Hypermobility Ehlers Danlos Syndrome; a connective tissue disorder and it even helps with my bladder pain from Interstitial Cystitis.
When my previous brand of infrared light therapy was no longer being made, I had to search for another brand. I gave one a try, but when I needed an additional unit, I found their cost had skyrocketed. After reading many reviews, looking the fact I can use it on-the-go to, and finding their price in my budget, I was comfortable giving Bestqool a try and they have not disappointed!
8 de fevereiro de 2025
Resposta da BestQool
Thank you so much for taking the time to share your heartfelt review and for trusting Bestqool. We are truly honored to play a role in supporting your well-being.
Your kind words about our customer service team mean the world to us! We strive to provide prompt support.
Please know we’re here for you anytime you need assistance or have feedback. Enjoy your red light therapy journey.
Very pleased with purchase
Very pleased with purchase. Well made. Helpful customer service. I selected this model as it has the full range of LED colors including near infra red. Too soon to report results, but I enjoy relaxing while using this mask.
28 de janeiro de 2025
Resposta da BestQool
Thank you for choosing Bestqool and for your kind words about our customer service! If you have any questions while using the Bestqool product, feel free to reach out!
Information in the connection was…
Information in the connection was resourceful, took care of the situation and was on to using the unit to its full capacity.
27 de janeiro de 2025
Resposta da BestQool
Thank you for your support and trust in us. We look forward to serving you again in the future!
The product came damaged with some…
The product came damaged with some light bulbs not working.
Edit:
Bestqool fixed it and returned it back to me after 2 weeks. It's working fine so far.
27 de janeiro de 2025
Resposta da BestQool
Thank you for your update and feedback! If you ever have any further questions or need assistance, feel free to reach out. Enjoy your red light therapy!
Great product!
18 de novembro de 2024
Resposta da BestQool
Thank you for your appreciation of Bestqool products.
Broke after a month of use
Broke after a month of use. Remote failed and while they offered a replacement it has taken a long time to arrive. Customer service was not great. Very low confidence that a replacement remote will last longer than a month. Since the Bestqool team could not offer any explanation for the early failure.
24 de janeiro de 2025
Opinião espontânea
Resposta da BestQool
We sincerely apologize for the unpleasant experience you've had. Regarding the controller issue that occurred after just one month of use, we'd like to clarify that our warehouse team thoroughly inspects each device before shipping to ensure quality. It’s possible that the damage occurred during transit.
Additionally, our customer service team responded promptly upon receiving your email and took immediate action to resolve the issue. However, due to inefficient logistics, we were unable to deliver the replacement the following day. Please understand that we are doing everything we can to assist you, and we appreciate your patience throughout this process.
Thank you for your understanding.
now this red light is part of my life
now this red light is part of my life. five stars.
21 de janeiro de 2025
Resposta da BestQool
Thank you so much for your amazing review! We truly appreciate your support and are glad to hear that you enjoy your red light therapy.
Resposta da BestQool
Thank you for your positive feedback. We will continue to provide better service.
Love my red light mat - Reduces Pain!
Love my red light mat. I received it so quickly and it has really worked to reduce pain in my knees and back. Consistency is key though. I use it from 3-7 times a week every week!
Great customer service too.
I think the electronic power adaptor could be made a bit higher quality and sturdy but that would be my only suggestion.
14 de janeiro de 2025
Resposta da BestQool
Thank you so much for your wonderful review! We're so glad to see you're experiencing the benefits of red light therapy.
We also appreciate your feedback on the power adapter. We take all suggestions seriously and will definitely consider ways to improve the quality and sturdiness of the product.
Once again, thank you for choosing Bestqool, and we look forward to continuing to support your wellness journey!
Chaotic arrangement
1. It’s not the product but the arrangement is unacceptable. I paid for shipping but they sent the mat to me via Canada Post The mail company was already on strike for 3 days when I placed my order on the internet on the 18th, the first day of their Black Friday promotion.
2. I waited over a month and requested them to send me another mat via other delivery companies. They declined and asked me to wait for my order as the strike suspended on Dec 17th. The other clients started to receive their order. OK, I’m fine to wait.
3. Suddenly one day in early January, I received another email informing me an order from the company is on the way. Good that I got my mat a few days later. Thank you. However, I also received the mat sent in November. The customer service asked me to pay all costs upfront to return the mat and refund me the cost afterwards. However, I didn’t agree this arrangement. I accepted to wait for my November shipping to arrive. I’ll wait for a return label to ship back the mat.
No wonder the company service is really good and I truly appreciate it for sending over a second mat which came directly to my door. It's just that the arrangement looked confusing on my end.
17 de janeiro de 2025
Resposta da BestQool
We sincerely apologize for the experience you've had and for any frustration caused by the delays. We shipped your order via USPS, but we were unaware that Canada Post is the logistics provider for USPS shipments in Canada. Given the strike, we couldn’t have foreseen the impact this would have on your delivery. As we communicated with you through email, we were aware of the situation and tried to keep you updated on the status of your order. We also provided you with a partial refund as a gesture of goodwill for the shipping delays.
Regarding the extra mat you received, we hope you do us a favor and get the item back to us. Since we did not get your agreement on this, we will work to find an alternative solution and arrange for a return label through other logistics providers.
We truly value your feedback, and again, we apologize for the inconvenience.
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