The customer service is fast and responsive. One item was damaged in shipping (not Bestqool's fault) and they immediately shipped a replacement part. The panels are great and the universal stand is... Ver mais
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Leia as opiniões dos outros
A+ Product, super fast shipping, great customer service (give them 48 hours). I used to take my teen to red light therapy for $150 a session now we have this at home and it's the only thing that's fix... Ver mais
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1) Easy to purchase. 2) Excellent packaging. 3) Easy to use. 4) Registering for product warranty online yielded no response, leading users to question whether the product was worth owning.
A empresa respondeu
We love our red light full body machine. It has helped our backs tremendously. Have been using it for about 7 weeks and can tell a difference with a lower level of pain. Questions to customer servic... Ver mais
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Informações sobre a empresa
Sobre BestQool
Escrito pela empresa
Be Healthy. Be Happy. Enjoy your life.
Bestqool designs and manufactures high-quality, effective clinical-grade red light therapy that provides long-term value for customers.
Why choose Bestqool?
High power output: Our research and design laboratory develops the latest light therapy technology and highest engineering specifications to ensure that Bestqool products are efficient, powerful and reliable.
High-quality customer service: We are committed to ensuring that our customers are satisfied with our products and services. We won't rest until all of your issues are resolved.
FDA Class II and tested report: Our products are certified as FDA Class II medical devices. Additionally, we are delighted to share the testing data from LightLab, a reputable US-based testing institution, ensuring product quality and reliability.
Continuous innovation: We are committed to innovation and our technical research team is dedicated to developing new products and services – sign up to our newsletter to be kept informed.
Trustworthy quality: Our products undergo rigorous testing and quality control checks to ensure that they meet the highest industry standards.
VISIT OUR WEBSITEShippment and Product Quality
The fastest and most reliable delivery, the highest quality.
Bestqool are dedicated to providing the fastest and most reliable shipping methods to ensure your red light therapy products arrive promptly. The team continuously develops and rigorously tests our products to uphold the highest standards of quality, living by the motto "Stronger, Better"
Informações de contacto
Estados Unidos da América
- help@bestqool.com
- bestqool.com
4,6
Excelente
201 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Product as promised, good communication re: shipping delays
Very long delay in shipping but company communicated clearly about it and the reasons for it, which were beyond their control. Refunded 10% as compensation. When item did arrive, it was missing the plug/cable. Company sent that out promptly once I communicated it was missing. Product is solid so far.
12 de janeiro de 2025
Resposta da BestQool
Thank you for your understanding throughout the process. We sincerely apologize for the issues you encountered, and we’re always striving to improve.
We truly appreciate your trust in Bestqool and are glad to hear that you’re happy with the product.
Thanks again for choosing Bestqool!
This red light is too quality and customer service is superb
We had some issues with the shipping and the item made it late but custom Services are top notch! They gave me enough options for them to make it right! We family received the item and the quality of top of the line! Were very happy with our purchase and the company customer support!
13 de janeiro de 2025
Resposta da BestQool
Thanks for choosing Bestqool and your appreciation! It’s always our goal to provide the best possible experience, and we’re so pleased we could meet your expectations.
We value your trust greatly and will persistently strive to enhance our products and customer service.
Do we need to apply moisturizer before…
Do we need to apply moisturizer before facing the lamp, cause I feel very dry my skin every time after doing the therapy
12 de janeiro de 2025
Resposta da BestQool
Thank you for choosing Bestqool. To address this, our team has already reached out to you directly to help provide the best solution.
We’re committed to ensuring you have a positive experience with our products, and we’re here to assist you every step of the way.
I’m delighted to report an exceptional…
I’m delighted to report an exceptional experience with Bestqool! Transparency and timeliness were hallmarks. Thank you!
12 de janeiro de 2025
Resposta da BestQool
Thank you so much for the positive review! Enjoy the benefits of red light therapy with your Bestqool device.
Resposta da BestQool
Thank you so much for your kind words! We'll continue working hard to provide excellent service, and we look forward to serving you again in the future!
BQ60 Red Light
Red light l is working well. Looking forward to seeing the results after a few months of use.
11 de janeiro de 2025
Resposta da BestQool
Thank you so much for your review and for choosing the Bestqool BQ60! Enjoy the benefits of red light therapy.
If you have any questions or need assistance, please don't hesitate to reach out to us.
Pro300
So far so good. The forehead used to be dry and flaky. After using the Pro300 for near 2 weeks. The forehead is no longer dry and flaky. Will update more later.
2 de janeiro de 2025
Resposta da BestQool
Thank you so much for sharing your experience with the Pro300! We’re just as excited as you are to see the progress and hear about your continued results. If you have any questions or need assistance while using the Pro300, please don’t hesitate to reach out—we’re always here to help!
Took over a month to get.
11 de janeiro de 2025
Resposta da BestQool
We sincerely apologize for the delay in your order. The changes in packaging requirements by the post office impacted the delivery timeline, and we deeply regret that this affected your shopping experience.
When we encounter delays due to logistics, we have made it a priority to inform you and worked closely with you to provide the best possible resolution.
Resposta da BestQool
Thank you for your kind words. Enjoy red light therapy with Bestqool device.
Resposta da BestQool
Thank you so much for your kind words and for choosing Bestqool! Wishing you all the best!
I ordered Dec 7th and still have not…
I ordered Dec 7th and still have not even received a shipment date. I understand during the holidays orders can take longer, but tell your customers that then. To go 20 days without a shipment date or any email updating me on the order Is extremely annoying and honestly had me questioning if this is a legit company. I wouldn't order from them again.
26 de dezembro de 2024
Opinião espontânea
Resposta da BestQool
We sincerely apologize for the inconvenience and frustration caused by the delay and lack of communication regarding your order. Our team has already reached out to you to provide updates on your order status and to ensure it is processed as quickly as possible.
Thank you for your feedback. If you need any help or have any questions , please don't hesitate to contact us.
The device is of high quality and…
The device is of high quality and shipped in a secure box. The company will answer your questions in e mails for your concerns having said that red light therapy s not for me. My fair complexion and or age(67) makes me feel very tired and irritated, once I did a few treatments things are not right with my health. I am not an expert but I can tell this is not for me.thank you.
15 de dezembro de 2024
Resposta da BestQool
Thank you for acknowledging the quality of our device and the secure packaging, as well as our efforts in addressing customer inquiries. We deeply appreciate your feedback.
We are sorry to hear about your experience with red light therapy. Your comfort and well-being are important to us, and we want to ensure your concerns are fully addressed. One of our team members will reach out to you promptly to assist with this matter and find a suitable solution.
I placed a Christmas order on December…
I placed a Christmas order on December 8, 2024. The website stated shipping was within five-eight days. It is December 22, 2024, and the ordered item has not been shipped. I have emailed requesting a refund. I will order from elsewhere! Order #4922
Unless you overnight it to me to be received no later than December 24, 2024, just cancel my order!
22 de dezembro de 2024
Opinião espontânea
Resposta da BestQool
We deeply regret the inconvenience you’ve experienced with your recent order and we have processed your order according to your request. To express our apologies, we’d like to provide a small gift in the mail. We hope this gesture conveys our commitment to making things right.
Thank you for your feedback—it helps us improve our services during peak periods. Should you decide to give us another chance in the future, we’d do everything we can to exceed your expectations.
I order 2 pieces with priority shipping…
I order 2 pieces with priority shipping and have not received product almost 3 weeks late ... contacted company and still stuck in shipping
22 de dezembro de 2024
Opinião espontânea
Resposta da BestQool
Sorry for the inconvenience caused by the delay in your order. We have assigned a dedicated team member to work directly with the postal service to address the shipping issue and expedite the resolution. We will provide you with updates as soon as we have more information. Thank you for your patience and understanding.
Impressive company
This is a great product backed by a great company. After doing research on red light therapy, I chose Bestqool 150 from the reviews and what it had to offer. Super easy to use. (I like easy) A manual comes with the product. I enjoyed reading on how the company started. The product was packaged very securely. I just received it last week, so of course I am unable to express any results. But I am impressed so far.
19 de dezembro de 2024
Resposta da BestQool
Hearing positive feedback like yours motivates us to continue delivering high-quality products backed by thoughtful service. Thank you for choosing Bestqool!
Very impressed with the panel
Very impressed with the panel. The quality is very good and packaging is superb.
9 de dezembro de 2024
Resposta da BestQool
Thank you so much for taking the time to leave us a review! We try our best to deliver the best products and service possible!
Great Customer Service & Good Quality Product
Customer Service:-
I reached out to their CS team through Whatsapp with questions several times before my purchase, not only they responded promptly but also gave useful feedback and follow upped my case very quickly. This is one of the reason why I made my purchase with Bestqool even though I found an other company offers almost the same model with at a cheaper price.
PDT LED light therapy machine:-
The delivery was surprisingly quick (2 days), guess because it was shipped from their China factory and I am living in Asia. The machine was well and securely packed in its box, the machine itself is light and well made, even though the shell is plastic but the quality seems good. The machine has different light mode, I mainly use NIR+red; did try the red+green mode, but because it alternates between the 2 colour lights (3 sec each, which is also stated in their website) instead of shining the 2 colour-lights at the same time, so I did feel a little uncomfortable even trying to shield the light from my eyes with the eye protection goggles that comes with the machine (this is why I am giving this a 4 stars instead of a 5 stars). Then again, I mainly use the NIR+red, so it doesn't bother me too much. I only had the machine for around 2 weeks, so haven't been seeing much result on my skin yet, but there's improvement in the joint pain.
Overall I am happy with the product so far, and the interaction & purchase experience with the company was pleasant.
25 de novembro de 2024
Resposta da BestQool
Thank you so much for taking the time to share your experience! We’re really glad to hear that our customer service team was able to assist you promptly and that you found the product quality to be up to your expectations. Regarding your feedback on the red+green light mode, we’ll certainly take that into consideration as we continue to improve our products.
Thanks again for choosing Bestqool.
BQ40 and BQ60, both the Best
This is my second purchase of a Bestqool red light panel. Both panels are of the highest quality and I am very happy with their performance.
1 de dezembro de 2024
Resposta da BestQool
Hi James. Thank you so much for sharing your feedback! Your continued trust in Bestqool is truly appreciated, and we look forward to supporting your wellness journey for years to come.
Effective red light therapy mat
I love my red light mat! I used to use the red light booth at Planet Fitness and this is far better and more like the red light therapy at iCRYO. This mat is very effective and worth every penny spent.
8 de dezembro de 2024
Resposta da BestQool
Thanks for choosing Bestqool. It’s wonderful to know that it’s giving you the benefits of professional treatments, and we truly appreciate you sharing your experience with us.
Terrible customer service.
I ordered the Pro300 just before December, but when I received it a week later and opened the box, I could see that approximately 15-20 of the LED diffusers had fallen off (not sure if it was due to poor quality (it is Chinese made after all) or if the UPS guy dropped it really hard). When I asked for a replacement I was told I could only get a refund. When I checked the website, I noticed that Bestqool had raised the price by $180 since I had ordered it. So instead of sending me a replacement they wanted to screw someone else out of an extra $180 during the Christmas shopping season. Nothing says "Merry Christmas" like corporate greed.
4 de dezembro de 2024
Opinião espontânea
Resposta da BestQool
We take customer concerns like yours very seriously, and we apologize for the issues you've experienced with the LED diffusers. The situation you described during shipping is certainly not acceptable, and we understand the frustration it has caused.
Regarding the price difference, we want to clarify that our product prices can fluctuate during special promotions, such as holiday sales. However, we have not raised the price by $180, as you mentioned in your review. Additionally, our customer service team is dedicated to handling all inquiries professionally, and we would never handle an issue in the way you've described.
After seeing your review, we immediately reached out to you through Trustpilot, but unfortunately, we have not received a response yet. If you see this, please don’t hesitate to contact us directly via email. We are fully committed to resolving this issue and ensuring your satisfaction.
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