I called to make a claim because my gas oven had stopped working. I called the help centre, the customer service assistant was great. He was empathetic and dealt with my claim with ease. He didn’t rat... Ver mais
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Leia as opiniões dos outros
Although there was a little wait for my call to be answered Michael was very helpful and professional. He explained things simply and sent a form for me to complete to make my claim. All very quick... Ver mais
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Your customer service is second to none. You always answer your telephone helpline. You digital communication system to your customer is world class, easy to use, easy to navigate through & se... Ver mais
A empresa respondeu
Rosanna is so lovely, very patient in talking through what you have, what's available and any possible discounts. She's an asset to the company. Thank you for your help Rosanna. All the best, Pa... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Informações de contacto
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Reino Unido
- 08007797444
- bigwarranties.co.uk
4,6
Excelente
5 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 51% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Repair to our cooker,excelent service…
Repair to our cooker,excelent service by Antoney O.engineer.
26 de junho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Linda, it's great to know the engineer's help made a difference. We appreciate you saying that.
The BIG Warranties Team
Policy changes
I spoke to someone called Jane who spoke clearly and very informative about my policy and the changes to it. Made me feel at ease and able to understand what was being said to me.
29 de junho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Joanne, it's great to know the phone support made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane was fantastic…assessed all queries…
Jane was fantastic…assessed all queries and requirements expeditiously!
29 de junho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Raashid, it's great to know your mention of jane was fantastic assessed all queries made a difference. We appreciate you saying that.
The BIG Warranties Team
Helpful and straight gorward
26 de junho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful friendly and knowledgeable…
Very helpful friendly and knowledgeable pleasure to deal with
26 de junho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Terrance, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Clear information and very helpful
26 de junho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
It was so helpful to ring and get…
It was so helpful to ring and get through to a very helpful human at the first time of asking. Customer service is so much better with real staff with whom you can chat normally.
26 de junho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Anthony, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent experience
Excellent experience. Lucas was patient professional kindly and helpful
24 de junho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Helen, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
First class customer service
First class customer service from a pleasant lady who dealt with my claim efficiently
24 de junho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Graham, it's great to know getting the cover sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Resposta da BIG Warranties Ltd
Cheers for this. Glad we came across as friendly and patient, that's what we're here for.
The BIG Warranties Team
Lucas was clear and very helpful in…
Lucas was clear and very helpful in explaining the procedure for my claim. Unfortunately, I have been paying a monthly subscription for an expensive fridge freezer and in trying to get Big Warranties to pay for a repair but they have said it is not worth repairing and have offered me a ridiculous amount for a £1200 appliance. I shall cancel my cover
24 de junho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Jack, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
A little difficult getting booked…
A little difficult getting booked online due to having an apostrophe in my name.
3 calls to get to make my claim.
But once through to Lucas my appointment was booked without problem.
23 de junho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Hi Karen, cheers for the review. Bit fiddly with the online booking, but Lucas got you sorted straight away.
The BIG Warranties Team
Couldn’t get online to work so called…
Couldn’t get online to work so called helpline and they set me up to do it online rather than just make the claim by phone
23 de junho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Hi Lee,
Thank you for sharing your experience.
We do not have the specific details of your booking, but we want to clarify that we are always happy to process claims directly over the phone.
Our agents often guide customers through the online setup because it is generally the quickest way to track updates and manage details without having to queue on the phone.
We are sorry it wasn't the outcome you had hoped for, and if we can help in any way, please reach out to our team
Kind regards
BIG Warranties
A very swift and good repair
A very swift and good repair. A great Engineer. Big warrenties the company to be with. A 100%
23 de junho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks John, it's great to know the engineer's help made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful advisor (Rossanna) who…
Very helpful advisor (Rossanna) who helped me increase my kitchen appliance cover
19 de junho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Lynn, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane woz very polite an very helpful…
Jane woz very polite an very helpful an got everything sorted for me thank you
18 de junho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Diane, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
I spoke to Jane today
I spoke to Jane today, she was extremely helpful, polite and very cheerful.
Thankyou
18 de junho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Hi Karen, thanks for the review. Jane's brilliant, so glad she could help you out.
The BIG Warranties Team
Saxon was clear
Saxon was clear, concise and handled my enquiry promptly and in a straight forward manner. Saxon is polite friendly and personable.
18 de junho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Happy (and relieved) customer.
Sam was very courteous, friendly and professional. It was a pleasure to deal with him. Thank you.
18 de junho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Hi Peter, thanks for the review. Sam's a top bloke and we're glad he made everything straightforward for you.
The BIG Warranties Team
Very disappointed
Very disappointed, wasted a day off work to have boiler serviced only for them to turn up then tell us "we dont do LPG" when we already had it confirmed on phone that they did do LPG!!
13 de junho de 2026
Opinião espontânea
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