Rosana was the girl who i initially spoke to 2 years or maybe 3 years ago and she was as helpful today as she was back then. Explains everything and doesnt put any pressure on buying anything. It is l... Ver mais
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Leia as opiniões dos outros
Francis wouldn't give me any time to think about the offer he was offering me on my goods items.I wanted to call back at a later date but he wouldn't let me.He also took the money out from the wrong a... Ver mais
A empresa respondeu
My experience with this company has been brilliant. Answered questions about how my policy is set up . Jane spoke to me when I rang and her attention to detail was brilliant. Never had a problem. Othe... Ver mais
A empresa respondeu
Great customer experience given by your wonderful member of staff Jane. She went through everything in a very polite and friendly manner. She is a true credit to your work force.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Informações de contacto
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Reino Unido
- 08007797444
- bigwarranties.co.uk
4,6
Excelente
5 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 57% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
She was very helpful and explained…
She was very helpful and explained everything very well excellent service
2 de outubro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Johnston, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Great customer experience given by your…
Great customer experience given by your wonderful member of staff Jane. She went through everything in a very polite and friendly manner. She is a true credit to your work force.
1 de outubro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Peter, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Speedy & efficient
1 de outubro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Jenny, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Rossana did an excellent job.
Rossana was very patient, helpful and thoughtful in talking everything through, and she's very knowledgeable about the product.... good job! : ))
1 de outubro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent service
Lucas was extremely helpful and polite and was a pleasure to speak with
30 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Michael was very helpful with providing…
Michael was very helpful with providing the support I needed to report a claim.
29 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Marina, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Resposta da BIG Warranties Ltd
Thanks, it's great to know your mention of rossana was fantastic made a difference. We appreciate you saying that.
The BIG Warranties Team
Great service
Rosanna understood my requirements and assisted promptly. Offered some good advice on appliances cover also. Will consider this at renewal
25 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Lance, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very efficient
Very efficient. GEMMA was very helpful with the renewal.
Only thing that bothered me was price.
Gemma helped me make the decision.
15 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Ray, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Neff oven
Rosanna was very helpful went through all the details with me added some additional appliances , she was informative and very friendly felt at ease .
28 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Christine, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Diabolical
Diabolical, promise a repair service but take 9 days to book an engineer, couldn't go on without a fridge freezer so forced to cancel and buy a new one. Don't waste your money on this insurance.
Decided to cancel entire insurance on all appliances , they may have apologised but nothing more.
26 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thank you for taking the time to leave your review.
We're sorry to hear how disappointing your experience was, particularly given the impact of being without your fridge freezer.
We understand how frustrating it must have been to wait for an appointment and ultimately feel that you couldn't wait any longer. We appreciate that this wasn't the service you were expecting, and we're sorry that your experience did not meet your expectations.
Thank you for sharing your feedback.
Very helpful
25 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Harry explained everything to me very…
Harry explained everything to me very clearly and as a result my policy was decreased. Thanks Harry your a star 🌟
24 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Lynn, it's great to know your mention of harry explained everything to me very made a difference. We appreciate you saying that.
The BIG Warranties Team
Absolutely excellent customer support…
Absolutely excellent customer support and helped get appointment booked as soon as possible great customer advisor
24 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Lorraine, it's great to know your mention of absolutely excellent customer support made a difference. We appreciate you saying that.
The BIG Warranties Team
The agent listened to what I said
The agent listened to what I said. The agent knew what he was talking about. With the answer he gave. After filling my claim to repair my freezer. I was emailed with in 10 to 15 minutes. Excellent service.
23 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Jeanie, it's great to know getting the repair sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Francis was very pleasant and…
Francis was very pleasant and professional
23 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Karen, it's great to know your mention of francis was very pleasant and made a difference. We appreciate you saying that.
The BIG Warranties Team
Harry was extremely helpful and…
Harry was extremely helpful and knowledgeable. He organised my go assist membership refund and provided me with a much better policy to cover my appliances
21 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thank you for your 5-star review!
We're delighted to hear that Harry was so helpful and knowledgeable, and that he was able to find a policy that better suited your needs. We'll be sure to pass your lovely feedback on to him.
Thank you for choosing Go Assist!
I am having an awful time with Big…
I am having an awful time with Big Warranties, they keep calling me up, they are making it VERY difficult to end the policy. I would under no circumstances take out a warranty with this company.
22 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thank you for taking the time to leave your review.
We're sorry to hear that you've been unhappy with your experience and feel that you've found it difficult to end your policy.
We'd like the opportunity to look into the concerns you've raised, but unfortunately we're unable to identify your account from the information provided. We reached out to you via Trustpilot to try and identify your account, but unfortunately we were unable to do so.
As a result, we're unable to investigate the circumstances surrounding your experience. We're sorry that your experience has left you feeling this way.
Ongoing repair since April 2026!
I had an engineer look at a fault on my oven in 27th April. Parts were ordered and the engineer came but said the wrong parts had been ordered so went away to re-order. 12th May they came back to repair the oven and when they left I noticed the oven door wouldn't close properly so would not reach temperature - therefore unable to use. Contacted engineer directly who said 'how strange' and told me to log a new job. I was a bit peeved as it wasn't strictly a new job - I wanted them to repair the damage caused by the engineer on the last job. Anyway, several weeks of discussion with customer services who insisted I requested a new job and disappointingly believed the engineer from his words, they did not come out to inspect the oven -- just asked for photographs.
Different engineer came out to repair the door and confirmed this has bee damaged by the previous engineer. Parts ordered. Since then I have had a multitude of messages to say parts ordered provisional engineer booked then they said wrong parts ordered - cut a long story short - it is now 21st September and I am still awaiting repair and still without that oven. I would not touch this company - I am not sure what the "Repair & Replace" promise is that they claim to offer but I have been without the oven since April.
21 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thank you for taking the time to share your detailed feedback.
We're sorry to hear about the length of time you've been without the use of your oven and appreciate how frustrating this must have been.
We have tried to identify your account from the information provided in your review, but unfortunately we're unable to locate a matching customer record. This means we're unable to review the circumstances of your repair or provide any further clarification on the issues you've described.
If your repair is still outstanding, please contact Big Warranties directly so that the team can locate your policy and look into the current position of your repair.
We're sorry that your experience has been so frustrating and appreciate you taking the time to share your feedback.
Saxon was outstanding.
Saxon was outstanding.
Helpful.
Happy.
Knowledgeable.
21 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Iain, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
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