I called to make a claim because my gas oven had stopped working. I called the help centre, the customer service assistant was great. He was empathetic and dealt with my claim with ease. He didn’t rat... Ver mais
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Leia as opiniões dos outros
Although there was a little wait for my call to be answered Michael was very helpful and professional. He explained things simply and sent a form for me to complete to make my claim. All very quick... Ver mais
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Rosanna is so lovely, very patient in talking through what you have, what's available and any possible discounts. She's an asset to the company. Thank you for your help Rosanna. All the best, Pa... Ver mais
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Your customer service is second to none. You always answer your telephone helpline. You digital communication system to your customer is world class, easy to use, easy to navigate through & se... Ver mais
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Informações sobre a empresa
Escrito pela empresa
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Informações de contacto
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Reino Unido
- 08007797444
- bigwarranties.co.uk
4,6
Excelente
5 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 55% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Michael was very helpful with providing…
Michael was very helpful with providing the support I needed to report a claim.
29 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Marina, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Resposta da BIG Warranties Ltd
Thanks, it's great to know your mention of rossana was fantastic made a difference. We appreciate you saying that.
The BIG Warranties Team
Great service
Rosanna understood my requirements and assisted promptly. Offered some good advice on appliances cover also. Will consider this at renewal
25 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Lance, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very efficient
Very efficient. GEMMA was very helpful with the renewal.
Only thing that bothered me was price.
Gemma helped me make the decision.
15 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Ray, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Neff oven
Rosanna was very helpful went through all the details with me added some additional appliances , she was informative and very friendly felt at ease .
28 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Christine, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Diabolical
Diabolical, promise a repair service but take 9 days to book an engineer, couldn't go on without a fridge freezer so forced to cancel and buy a new one. Don't waste your money on this insurance.
Decided to cancel entire insurance on all appliances , they may have apologised but nothing more.
26 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thank you for taking the time to leave your review.
We're sorry to hear how disappointing your experience was, particularly given the impact of being without your fridge freezer.
We understand how frustrating it must have been to wait for an appointment and ultimately feel that you couldn't wait any longer. We appreciate that this wasn't the service you were expecting, and we're sorry that your experience did not meet your expectations.
Thank you for sharing your feedback.
Very helpful
25 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Harry explained everything to me very…
Harry explained everything to me very clearly and as a result my policy was decreased. Thanks Harry your a star 🌟
24 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Lynn, it's great to know your mention of harry explained everything to me very made a difference. We appreciate you saying that.
The BIG Warranties Team
Absolutely excellent customer support…
Absolutely excellent customer support and helped get appointment booked as soon as possible great customer advisor
24 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Lorraine, it's great to know your mention of absolutely excellent customer support made a difference. We appreciate you saying that.
The BIG Warranties Team
The agent listened to what I said
The agent listened to what I said. The agent knew what he was talking about. With the answer he gave. After filling my claim to repair my freezer. I was emailed with in 10 to 15 minutes. Excellent service.
23 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Jeanie, it's great to know getting the repair sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Francis was very pleasant and…
Francis was very pleasant and professional
23 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Karen, it's great to know your mention of francis was very pleasant and made a difference. We appreciate you saying that.
The BIG Warranties Team
Harry was extremely helpful and…
Harry was extremely helpful and knowledgeable. He organised my go assist membership refund and provided me with a much better policy to cover my appliances
21 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thank you for your 5-star review!
We're delighted to hear that Harry was so helpful and knowledgeable, and that he was able to find a policy that better suited your needs. We'll be sure to pass your lovely feedback on to him.
Thank you for choosing Go Assist!
I am having an awful time with Big…
I am having an awful time with Big Warranties, they keep calling me up, they are making it VERY difficult to end the policy. I would under no circumstances take out a warranty with this company.
22 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thank you for taking the time to leave your review.
We're sorry to hear that you've been unhappy with your experience and feel that you've found it difficult to end your policy.
We'd like the opportunity to look into the concerns you've raised, but unfortunately we're unable to identify your account from the information provided. We reached out to you via Trustpilot to try and identify your account, but unfortunately we were unable to do so.
As a result, we're unable to investigate the circumstances surrounding your experience. We're sorry that your experience has left you feeling this way.
Ongoing repair since April 2026!
I had an engineer look at a fault on my oven in 27th April. Parts were ordered and the engineer came but said the wrong parts had been ordered so went away to re-order. 12th May they came back to repair the oven and when they left I noticed the oven door wouldn't close properly so would not reach temperature - therefore unable to use. Contacted engineer directly who said 'how strange' and told me to log a new job. I was a bit peeved as it wasn't strictly a new job - I wanted them to repair the damage caused by the engineer on the last job. Anyway, several weeks of discussion with customer services who insisted I requested a new job and disappointingly believed the engineer from his words, they did not come out to inspect the oven -- just asked for photographs.
Different engineer came out to repair the door and confirmed this has bee damaged by the previous engineer. Parts ordered. Since then I have had a multitude of messages to say parts ordered provisional engineer booked then they said wrong parts ordered - cut a long story short - it is now 21st September and I am still awaiting repair and still without that oven. I would not touch this company - I am not sure what the "Repair & Replace" promise is that they claim to offer but I have been without the oven since April.
21 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thank you for taking the time to share your detailed feedback.
We're sorry to hear about the length of time you've been without the use of your oven and appreciate how frustrating this must have been.
We have tried to identify your account from the information provided in your review, but unfortunately we're unable to locate a matching customer record. This means we're unable to review the circumstances of your repair or provide any further clarification on the issues you've described.
If your repair is still outstanding, please contact Big Warranties directly so that the team can locate your policy and look into the current position of your repair.
We're sorry that your experience has been so frustrating and appreciate you taking the time to share your feedback.
Superb company
Superb company, excellent customer service and everything explained well and understood. Jane was very friendly and professional. I would highly recommend their insurance policies to everyone.
18 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Peter, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Harry was very helpful in making my…
Harry was very helpful in making my payment easy. Thank you
18 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks John, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The BIG Warranties Team
I rang Big Warrantees
I rang Big Warrenties . To change and add to my policy. Not something I was looking forward to. But I got to speak with ROSANNA. Firstly I’d like to say her voice was soft , reassuring . Her words were kind from the minute she picked up the phone. Her voice sounded like she had a smile on her face.
Which gave me reassurance from the start.
Rosanna definitely knew her stuff. She was organised, through, she explained everything to me in a way I understood. What was happening now and what was to come and when. She also took time to go back over everything at the end talking as she was doing her checks. Which was very reassuring.
Thank you Rosanna for a Very pleasant , constructive, informative , reassuring, Expirance.
Kind Regards Carolynn.
18 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks, it's great to know the phone support made a difference. We appreciate you saying that.
The BIG Warranties Team
Lucas was brilliant with his help
Lucas was brilliant with his help. Had real difficulty filling in the online form as it wouldn’t accept the date and he put everything through manually
18 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Patricia, it's great to know your mention of lucas was brilliant with his help made a difference. We appreciate you saying that.
The BIG Warranties Team
Spoke to a lovely guy who sorted my…
Spoke to a lovely guy who sorted my problem with ease
17 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Danielle, it's great to know your mention of spoke to a lovely guy who sorted my made a difference. We appreciate you saying that.
The BIG Warranties Team
Good customer service and helpful…
Good customer service and helpful throughout.
17 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Jonathon, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
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