I called to make a claim because my gas oven had stopped working. I called the help centre, the customer service assistant was great. He was empathetic and dealt with my claim with ease. He didn’t rat... Ver mais
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Leia as opiniões dos outros
Although there was a little wait for my call to be answered Michael was very helpful and professional. He explained things simply and sent a form for me to complete to make my claim. All very quick... Ver mais
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Your customer service is second to none. You always answer your telephone helpline. You digital communication system to your customer is world class, easy to use, easy to navigate through & se... Ver mais
A empresa respondeu
Rosanna is so lovely, very patient in talking through what you have, what's available and any possible discounts. She's an asset to the company. Thank you for your help Rosanna. All the best, Pa... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Informações de contacto
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Reino Unido
- 08007797444
- bigwarranties.co.uk
4,6
Excelente
5 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 55% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da BIG Warranties Ltd
Thanks Kelly, it's great to know your mention of excellent service made a difference. We appreciate you saying that.
The BIG Warranties Team
Francais was polite and very helpful
4 de agosto de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Charlotte, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Satisfied user
The company provides good service. The call I had from Helen this morning was effective, warm and friendly. She did succeed in selling me a higher level of cover, and did so with charm and warmth
4 de agosto de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Kim, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very courteous and explained things…
Very courteous and explained things clearly...
4 de agosto de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Carol, it's great to know your mention of very courteous and explained things made a difference. We appreciate you saying that.
The BIG Warranties Team
Very polite
Very polite. Had my item booked for a repair in no time . No hanging around . Thank you for your help
In this matter
3 de agosto de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks, it's great to know getting the repair sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and tried to assist me as…
Very helpful and tried to assist me as fast as he could thank you so much
3 de agosto de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
I called to book in my appliance for…
I called to book in my appliance for repair and Sam dealt with my claim effectively and answered all my questions.
31 de julho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks, it's great to know getting the repair sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Nice polite gentleman
Nice polite gentleman. Explained every thing very well
31 de julho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Linda, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Professional approach but starting to get expensive.
Hmm, Jane was very professional and thoroughly knew her products. However, I'm surprised and disappointed to hear that the hob fan unit is not covered, you can't have a hob without one! Also, with your yearly charges going beyond £400, it's time for me to rethink and look around next renewal.
31 de julho de 2026
Opinião espontânea
Exceptional customer service from…
Exceptional customer service from Rosanna.
31 de julho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Mike, it's great to know your mention of exceptional customer service from made a difference. We appreciate you saying that.
The BIG Warranties Team
Pleasant helpful informative agent.
Pleasant helpful informative agent.
30 de julho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Eira, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Easy to talk to and informative.
30 de julho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and explained everything…
Very helpful and explained everything very well.
30 de julho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane was top notch very happy to talk…
Jane was top notch very happy to talk to and explained very good
30 de julho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Gillian, it's great to know your mention of jane was top notch very happy to talk made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and pleasant young…
Very helpful and pleasant young man,Harry is a credit to your company
30 de julho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Colin, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent customer service from Jane…
Excellent customer service from Jane Explained reasons for all questions being asked, then took time to listen to my questions and supplied all the answers i needed. Very friendly and helpful lady.
Thank you
29 de julho de 2026
Opinião espontânea
Helen was a very pleasant and helpful…
Helen was a very pleasant and helpful lady that explained the policies to us. Thank you
29 de julho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Rhoda, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
AVOID!!! Be careful.
Please be careful when using this company to insure any of your items. They will lool for any reason not to pay out or support. As we established they were not going to pay out, I asked to cancel. They then took additional pay out from me and are refuse to return. I have a strategy to take money off their clients using unfair and unmoral ways. I have placed a complaint but they have ignored the main reasons.
28 de julho de 2026
Opinião espontânea
Excellent service from Big Warranties Ltd
Francis was excellent on explaining everything , the deal he offered us was too good to refuse ! He was very polite and not pushy , felt very comfortable with him ! Thankyou Francis
27 de julho de 2026
Opinião espontânea
Professional
Andrew was very helpful and professional dealt with my claim very efficiently
27 de julho de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Lettie, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
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