I had a great experience. My symptoms have improved a lot after the doctors carefully reviewed my condition and changed my medication. The doctors were very helpful, supportive, and took the time to f... Ver mais
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In a certain age females start to experience the menopause effects... after few consultations with local GPs my situation was the same so I came to BioID... Company arranged my hormone levels checks,... Ver mais
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I have been waiting 2 weeks for my refund for my blood tests that I cancelled 1 hour after my consultation when I did some digging and found out the actual price per month for 'their' advised... Ver mais
From the moment I decided to go with bio id I have nothing but positive feedback. From professional to personal touch. I felt I mattered and wasn’t just a customer. Anytime I have a question I book an... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Bio ID Health is a leading online hormone clinic specializing in Bioidentical Hormone Replacement Therapy (BHRT), dedicated to helping individuals restore balance and vitality. With over 3,000 patients served, our clinic takes pride in providing personalized, cutting-edge care tailored to your unique needs. At Bio ID Health, we focus on delivering safe, effective, and science-backed solutions to help you feel your best. Whether you’re struggling with fatigue, mood swings, or hormonal imbalances, our team of experts is here to guide you on your wellness journey. We use only the highest quality bioidentical hormones, ensuring a natural, balanced approach to hormone therapy. Join thousands of patients who trust Bio ID Health for their hormone therapy needs—because your health deserves the best.
Finally, Feel Like Yourself Again
Escrito pela empresa
- We're commited to our customers!
- We truly believe that everyone deserves to feel their best. This is why we prioritise the highest standard of care for all our patients and continuously strive to improve how we do things at BioID Health. We ensure all patients have regular check-ins and follow up blood tests at certain periods in their treatment plan which is all covered as there are no hidden costs.
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529 opiniões
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I had a great experience
I had a great experience. My symptoms have improved a lot after the doctors carefully reviewed my condition and changed my medication. The doctors were very helpful, supportive, and took the time to find the right treatment for me. I’m very thankful for their care and professionalism.
26 de maio de 2026
Opinião espontânea
Not happy, Complete RIP OFF, I WANT MY REFUND !
I have been waiting 2 weeks for my refund for my blood tests that I cancelled 1 hour after my consultation when I did some digging and found out the actual price per month for 'their' advised HRT regime!!!!
Very, very expensive, please ask about the pricing BEFORE you agree to pay £235.00 for a blood test !!!!
After countless telephone conversations, my refund is STILL going through their system !!!!!!
It DOES NOT take 2 weeks to authorise a refund !!!!
I WANT MY REFUND !!!!!!!
13 de maio de 2026
Opinião espontânea
Very prompt service.
18 de maio de 2026
Resposta da Bioidhealth
Thank you, we really appreciate your kind words. Glad we could help quickly.
It sounds a great company
It sounds a great company
And the package came in a few days
16 de maio de 2026
Resposta da Bioidhealth
Thanks so much, that’s really great to hear. We’re glad everything arrived quickly and you’re happy with it.
I was really hoping I could start this…
I was really hoping I could start this treatment, but couldn’t be helped as my BMI was below 27, it would of been really helpful to read this in your email before booking - I was interested as it would help my visceral fat around my tummy & inflammation.
I understand that GLP-1’s work alongside BHRT.
14 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
We are sorry to hear you felt the eligibility criteria were unclear and understand your disappointment at not being able to start treatment.
Patient safety is always our priority, and GLP-1 medications can only be prescribed when clinical guidelines are met, including a BMI of 27 or above. While we appreciate this may have been frustrating, these prescribing decisions are made to ensure treatments are both safe and appropriate for each individual.
We also appreciate your feedback regarding the booking process and will take this on board as we continue to improve the clarity of our communications. Thank you again for sharing your experience.
Kind Regards
Team Bio ID
Nobody contacted me before my next …
Nobody contacted me before my next payment was taken to see how I was which never happened before?
First time this has happened
21 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
We are sorry that you were not contacted before your payment was taken, especially as this had happened previously. Thank you for bringing this to our attention.
As this is a subscription service, payments are taken automatically on scheduled dates. Please do email us directly so we can look into this for you, investigate the finer details surrounding your account and payments, and let you know any expected payment dates when we discuss this further. We’d really like the opportunity to resolve this for you.
Kind Regards
Team Bio ID
So far so good
So far so good, the team have been professional and informative. I had my bloods taken and results were delivered quickly. Follow up information on prescriptions and finance was good. Awaiting prescription so not sure on the delivery and quality yet.
21 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
We really appreciate your lovely feedback. It means a lot to hear that you’ve felt well looked after and informed during your journey so far. We’re pleased everything from your blood test to receiving your results has gone smoothly and efficiently. Thank you as well for mentioning the support around prescriptions and finance, as we always want the process to feel as easy and reassuring as possible. We hope the next stage with your prescription continues to give you the same positive experience.
Would highly recommend
Great service. Very quick booking appointments around me. Lovely staff, dealt with a lovely lady called Jennifer who always got back to me rather than different people each time. It felt more personal. Would highly recommend. No pushy sales, gave me the facts from my bloods and left it with me to make a decision
21 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you so much for your kind words, it really means a lot. We’re so pleased to hear that you found the booking process quick and easy, and that you felt well looked after throughout.
We’ll also make sure your lovely comments are passed on to Jennifer. She’ll be really happy to know she made things feel more personal for you, that’s exactly the kind of experience we aim for.
It’s great to hear you felt supported without any pressure, and that the information helped you make your own decision comfortably. We truly appreciate your recommendation and your trust in us.
Quite complicated to use,but other than…
Quite complicated to use,but other than that,seems good,doesn't say how long it will be for the results
9 de maio de 2026
Resposta da Bioidhealth
Thank you for your review and for taking the time to share your feedback.
We emailed you on the 22nd May to book in your initial consultation as your blood results are now back. We hope we can answer any questions you may have and help to simplify the process for you wherever possible.
If you need any further support or information in the meantime, please feel free to reach out directly and we’ll be happy to help.
Thank you again for joining Bio ID. We are here to support you every step of the way.
Kind Regards,
Team Bio ID
Amazing experience I cannot believe I…
Amazing experience I cannot believe I have been so long without this in my life - what a difference I feel like a new woman living life as full as possible now - thank you for all your support Lisa x
19 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
Reading this truly means so much to us, thank you for sharing such a lovely message. We’re so happy to hear that you’re feeling more like yourself again and able to enjoy life more fully. That’s exactly what we hope for with every person we support.
It’s been a real pleasure being part of your journey, and we’re so grateful for your kind words and trust in us. We’ll also be sure to pass your thanks on to Lisa, she’ll be really happy to hear this.
Wishing you continued health, happiness, and many more beautiful moments ahead. Thank you again from all of us.
Very responsive helpful and friendly
Very responsive helpful and friendly
Put me at ease explained everything well.
19 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you so much for your kind words! We’re really happy to hear that you felt comfortable and well supported throughout the process. It means a lot to know that everything was explained clearly and that our team was able to put you at ease. We truly appreciate your feedback!
Just had the initial blood testsand 2…
Just had the initial blood testsand 2 follow up consultations which were very reassuring,a complete opposite to my experience with my local GP.Its very encouraging thus far.I am expecting my treatment to arrive in the next few days,It’s been about 2 weeks to get to this point which is encouraging and the aftercare service and constant monitoring seems very impressive so hopefully all goes well
19 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you so much for sharing your experience. We’re really glad to hear that the consultations have been reassuring and that you’ve felt well supported throughout the process. It’s great to know the care, communication, and monitoring have made a positive difference compared to your previous experience. We truly appreciate your patience during the last couple of weeks, and we’re excited for you to begin your treatment soon. We’ll be here to support you every step of the way, and we hope everything continues to go smoothly for you.
Lisa was really helpful and…
Lisa was really helpful and professional.
18 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
Aw, that’s so lovely to hear. We’ll make sure Lisa sees your kind words, she’ll really appreciate it.
I’ve had a really positive experience…
I’ve had a really positive experience with BioID Health and their hormone treatment service. Before starting treatment, I was struggling with frequent day and night hot flushes, poor sleep, and other menopause symptoms that were really affecting my daily life.
Within around 6 weeks, I could already notice a big improvement, and now at the 3-month point my symptoms are almost completely gone. The hot flushes that used to happen constantly are now very rare, both during the day and at night.
One thing that really stands out is how supportive and accessible the team are. They are available 7 days a week, which is incredibly reassuring if you need advice or have questions. The home visit service for blood tests is also a huge bonus and makes the whole process so much easier and more convenient.
I also want to mention Carla and Ros, who I have regular catch-up calls with. They are both absolutely lovely, caring, and genuinely take the time to listen and support you throughout the journey.
I’m extremely happy with the service from BioID Health and would highly recommend them to anyone looking for help with menopause symptoms and hormone support.
18 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you so much for taking the time to share this. Reading how much of a difference the treatment has made for you honestly means a lot to us. We’re so happy to hear your hot flushes, sleep, and other symptoms have improved so much, especially after how much they were affecting your daily life before.
It’s also lovely to hear your kind words about Carla and Ros. They genuinely care so much about supporting every patient, so we’ll make sure this feedback is passed on to them, they’ll be so happy to read it.
We’re really grateful for your trust in BioID Health and for recommending us. Thank you again for such a thoughtful review.
Not just a customer
From the moment I decided to go with bio id I have nothing but positive feedback. From professional to personal touch. I felt I mattered and wasn’t just a customer. Anytime I have a question I book an appointment and have a video meeting. Each appointment I do not feel rushed. I feel I am listened to and I like how they explain everything so you understand your prescription. Care is definitely taken with every they do. I’m glad I chose bio I’d.
18 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you so much for such a thoughtful review. Reading that you felt genuinely cared for and listened to throughout your journey really means so much to our whole team.
We always want our patients to feel supported as individuals, never just another customer, so hearing this from you is incredibly special. It’s also lovely to know that you’ve felt comfortable asking questions and never rushed during your appointments. Taking the time to explain everything clearly and make sure you feel confident in your treatment is very important to us.
Thank you again for putting your trust in BioID. We’re truly grateful to be part of your journey.
I’m so pleased with my treatment
I’m so pleased with my treatment, they really can’t do enough to help you. Would highly recommend
18 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you so much for your lovely words. It truly means a lot to hear that you’re so pleased with your treatment and felt well supported by our team throughout your journey.
We’re really grateful for your recommendation and so happy to hear you’ve had such a positive experience with us. Thank you again for your trust and kindness.
Professional and I feel 💯 better
Professional and I feel 💯 better
18 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you so much for this. Hearing that you’re feeling 100% better honestly makes us so happy. That’s exactly what we hope for when someone starts their journey with us.
We really appreciate your trust in our team, and we’re so pleased you’ve had a positive experience from start to finish.
Amazing service
Amazing service. Communication with Chris is 5 stars. Consultation with Pazy went great, asked so many questions to get to know me and explained test results with such a care. Would definitely recommend Biodhealth to everyone.
18 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you so much for your lovely feedback. We’re truly so pleased to hear you had such a positive experience with both Chris and Pazy.
It means a lot to know you felt listened to, cared for, and fully supported throughout your consultation and results discussion. Taking the time to really understand each person and their needs is so important to us, so your kind words genuinely mean a great deal.
Thank you again for your trust and recommendation. We’re so happy to be part of your journey.
Thanks BioID for helping me get my life back!
I have been trying to seek support for quite a while! I knew something wasn't right but I was always told I was too young (aged 41 when I thought i was perimenopausal). I was diagnosed with ADHD aged 41 (brain fog next level and I also think perimenopausal which was exacerbating the symptoms). I was stuck, was I imagining these symptoms? Did I have health anxiety? Were these low mood symptoms just depression because I was already on anti- depressants? I am a mental health nurse but felt gaslit by medical/societal norms. My GP even called me neurotic. Yet when I found BioID while scrolling one day I booked an appointment to speak to an advisor. I was very lucky and had an online appointment wirh a lady called Chelsea! I absolutely adore this lady, she asked me questions and listened to everything I had to say. I cried while talking to her out of relief as I finally felt heard. Chelsea said based on what I was saying I scored 21/25 for menopausal symptoms ans encouraged a blood test to show exactly what was going on. This was arranged and Chelsea explained exactly what would happen next. A nurse came to my house, took the blood samples and a doctor from BioID called me and went through the results. All results such as cholesterol, HBA1C, liver function etc all fine. Yet when it came to the hormone side of it she said I was functioning on about 10% of what someone my age typically has and said it was no wonder I felt how I felt and I needed all 4 hormones, Oestrogen, DHEA, Testosterone and Progesterone. They also provided me with supplements auch as magnesium to taje at night and B vitamins in the morning. Since starting the programme I can regulate my emotions better, sleep better, the horrendous aches and pains have gone which is a great relief especially about the hip pain which was awful, there are many other symptoms that have greatly improved! I can just get on with my life. The BioID team contact me when I am due a telephone review or another blood test. My recent review meant the doctor was satisfied I can stay on the current dose for each and they will continue to review quarterly. The BioID team have given me a new lease of life and I would recommend them to anyone. A HRT package of bioidentical hormones tailored to my specific body and not a one size fits all partial HRT treatment from the NHS. Thanks BioID for the support, non judgemental approach and the ability to find a solution specifically for me. I'm sure you will help many more people. I will always recommend what you do!
17 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you so much for sharing your story and for trusting BioID with your care journey. Reading your review truly means a lot to us. We’re so sorry to hear how long you struggled to feel heard and understood, but we’re incredibly glad you found the support and reassurance you deserved with our team.
Chelsea will be absolutely touched by your kind words. We know how important it is to feel listened to, supported, and validated, especially after such a difficult experience, and we’re so pleased she was able to make you feel comfortable and cared for from the very beginning.
It’s wonderful to hear how much of a positive difference the treatment and ongoing support have made to your daily life, from better sleep and emotional balance to relief from the aches and pains you were experiencing. Stories like yours are exactly why we do what we do.
Thank you again for your trust, kindness, and recommendation. We’re so happy to continue supporting you on your journey and wish you continued health and happiness moving forward.
Previous review ignored, and still no contact
I wrote a review previously, and had the reply that they take these things 'very seriously' and to contact them directly again - I have done now 3 times and no response. The main person I was dealing with at the beginning, Lorraine, does not come back to ANY of my emails. Really disappointed. Paid nearly £700 and had one consultation and one blood test. No contact, no proper second consultation, and no further blood tests arranged to see how the medication is working like I was promised. I now have to start from scratch with a new company, which in all honesty is gutting
15 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience so far has not fully met expectations.
In order for us to investigate the concerns you have raised regarding prescription quantities, delivery times, and monthly check-ins, we do require some additional information. We have requested these details through the Trustpilot system and would appreciate it if you could respond when convenient.
We look forward to receiving the information so that we can make contact with you directly and review this further.
Kind regards
Team Bio ID
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