I cannot recommend this company highly enough. For years I struggled with waking up at 2–3 a.m. every night, dull and tired-looking skin, slow recovery whenever I was ill, constant bloating and st... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Im just turning 40 but for the past 6 months i didnt know it was my hormones that were depleting when my life totally changed. Nhs diagnosed me with fibromyalgia so now iv found bioD and started some... Ver mais
A empresa respondeu
Today I spoke with Chelsea and she was absolutely amazing! She is incredibly knowledgeable about perimenopause and made me feel at ease right away. We was still talking after 50 minutes, and I think... Ver mais
A empresa respondeu
Absolute scam promising testosterone results and just requires you to spend £150 on a further test. If I wanted to I can get a more professional one done free from the NHS. Asked for a callback and ne... Ver mais
Informações sobre a empresa
Escrito pela empresa
Bio ID Health is a leading online hormone clinic specializing in Bioidentical Hormone Replacement Therapy (BHRT), dedicated to helping individuals restore balance and vitality. With over 3,000 patients served, our clinic takes pride in providing personalized, cutting-edge care tailored to your unique needs. At Bio ID Health, we focus on delivering safe, effective, and science-backed solutions to help you feel your best. Whether you’re struggling with fatigue, mood swings, or hormonal imbalances, our team of experts is here to guide you on your wellness journey. We use only the highest quality bioidentical hormones, ensuring a natural, balanced approach to hormone therapy. Join thousands of patients who trust Bio ID Health for their hormone therapy needs—because your health deserves the best.
Informações de contacto
4,0
Bom
567 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Nice staff on phone- BUT Terrible…
Nice staff on phone- BUT Terrible communication. Been without hormone prescription fior 2 weeks, despite several phone calls.
16 de junho de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you for your feedback. We're pleased to hear that you found our team friendly and helpful on the phone.
We're sorry for the delay in getting your hormone prescription to you and understand how frustrating that must have been. We're glad to see that you received your prescription the following day, and we sincerely apologise for the inconvenience caused.
If you need any further support or have any questions, please don't hesitate to reach out to our team.
Kind Regards,
Team Bio ID
The process was carefully explained.
9 de junho de 2026
Resposta da Bioidhealth
Thank you so much for your kind feedback. We’re really glad to hear that the process was explained clearly and felt easy to follow. If you need anything else or have any questions in the future, we’re always here to help.
Pretty good, so far.
Did a testosterone test at £29.99, then got told the need to do a more in-depth test to check cholesterol and others for £150. However, I had sone of these tests done by NHS last week as prep for an op in July, so it turned out at £99 instead.
7 de junho de 2026
Resposta da Bioidhealth
We are so pleased to see that you've now had your initial consultation and have joined us at Bio ID Health. We look forward to supporting you throughout your journey with us and helping you achieve your health goals.
If you ever need anything or have any questions along the way, please don't hesitate to reach out to our team.
We look forward to being part of your journey.
Kind Regards,
Team Bio ID
Absolutely incredible service
Absolutely incredible service, the knowledge and advice was so helpful. There was no pressure to go ahead with subscribing, just great details of how they can help.
12 de junho de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you for such a lovely review. We're so pleased to hear that you found the advice helpful and felt supported throughout the conversation. We believe it's important that everyone has the information they need to make the right decision for themselves, without any pressure. Thank you for taking the time to share your experience, it really means a lot to us.
Scam!
I've just been sent my 'results' from a test I understood was to tell me about my testosterone levels, and all they tell me is that I need another, more comprehensive test costing an extra £150! What a scam! Avoid this company.
After your reply - maybe you should make that clearer in your ads for this! It's completely misleading and manipulative. If you think I'm going to waste more money on a company that isn't completely transparent, you're very wrong.
11 de junho de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.
The initial test is intended as a screening assessment and helps identify whether further investigation is appropriate. In line with clinical guidelines, a diagnosis of testosterone deficiency requires additional testing, which is why you have been recommended to complete a more comprehensive blood panel.
We would encourage you to contact our Patient Support Team, who can explain your results and discuss the options available to you moving forward.
Kind Regards,
Team Bio ID
Easy to pay and hopefully will assist me
9 de junho de 2026
Resposta da Bioidhealth
Thank you so much. We're really glad to hear that. We hope we can make a positive difference for you and support you every step of the way on your journey.
Iqra and Lisa made me feel so at ease…
Iqra and Lisa made me feel so at ease and expalined everything along the way. I am excited to start this new hormonal journey.
8 de junho de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you so much for your lovely review! We're delighted to hear that Iqra and Lisa made you feel comfortable and supported throughout the process. Starting a hormonal journey can feel like a big step, so it's wonderful to know they helped put you at ease and answered all your questions. Wishing you all the very best as you begin this exciting new chapter, and we're here for you every step of the way!
Thieves
If i could give them less than 1 i would. Have written about this company a few times but i am so disgusted with the treatment received and now it worse. I sent 5 emails to them and lorraine russell telling them my meds werent working,i havent had the blood tests or consultations i was entitled to, so i wanted to cancel. They said i couldnt cancel without a proper exit interview, which i have next week. Todayi see though that theyve taken another £400 out my account! Thats £1200 now ...2 lots of meds, 1 consultation and 1 blood test.please do not be fooled. Ive been left skint and feeling worse than before i started
5 de junho de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you for taking the time to share your feedback. We are sorry to hear about your experience.
We are glad that you have since been able to see a clinician and that a plan is now in place to support you moving forward.
Our team is currently dealing with your complaint directly and is actively reviewing the concerns.
We hope that through our ongoing discussions we can resolve your concerns and help get your care back on track. A member of the team will remain in contact with you regarding the outcome of your complaint.
Kind Regards,
Team Bio ID
It works well
1 de junho de 2026
Resposta da Bioidhealth
We're glad to hear that’s working well for you. Appreciate you taking the time to share this, it means a lot.
5* Service
Super helpful and friendly staff. I really appreciate the follow up support available and it's not an exaggeration to say the hormones have changed my life. Thank you.
20 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
Really lovely to hear this, thank you for sharing it. We’re so pleased the support has been helpful and that you’re feeling such a positive change. It really means a lot to know it’s made a difference for you.
Purchased and completed my test only to…
Purchased and completed my test only to be told they recommend a more comprehensive blood test to further assess my health at a cost of £150. I purchased this test on the assumption I would be told one way or another if my testosterone levels are low or not with some advice on what supplements would be suitable. Nothing of the sort, just a waste of money.
5 de junho de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
Our initial Tasso blood test is designed as a screening tool to identify whether further investigation may be appropriate. In line with BSSM guidelines, a diagnosis of testosterone deficiency requires two separate testosterone measurements, which is why a more comprehensive second blood test is recommended before any treatment decisions can be made.
We would encourage you to speak with a member of our Patient Support Team, who can discuss your results and help you consider the options available to you going forward.
We appreciate your comments and feedback.
Kind Regards,
Team Bio ID
Premium Cost, But Ongoing Concerns Over Accuracy and Communicati
Whilst my initial review reflected a positive resolution to an earlier issue, unfortunately my experience since then has left me with significant concerns regarding the consistency of care and communication.
After my original complaint, a member of the customer service team contacted me, listened to my concerns and worked hard to resolve the issue. Following this, I attended my review appointment where my progesterone was changed to nightly use to help with ongoing sleep issues and my testosterone dosage was increased due to my symptoms.
When my next prescription arrived, the label on the progesterone stated different instructions to those discussed during my review. I contacted BioID Health and was reassured that the nightly dosage was correct and that the label may have been incorrect. To give myself peace of mind, I requested a copy of my updated prescription letter, which clearly stated that progesterone should be taken nightly.
I have now received my third prescription and once again the label states something different, this time instructing me to take the medication on days 10–25 of my cycle. When I contacted BioID Health, I was initially told this was correct despite my prescription letter stating otherwise. Only after asking for my records to be reviewed did the issue appear to be investigated further.
During the same call I also queried missing vitamins that I had paid for but not received. Initially I was advised they were only provided for a limited period, however after checking my records the adviser apologised and confirmed that I was entitled to them and they would be sent out.
In addition, I found myself having to chase my follow-up blood tests again. These have now been booked, but only after I raised concerns.
I currently spend approximately £650 every three months, equating to around £2,600 per year. Whilst I appreciate that mistakes can happen, I do not believe it is unreasonable to expect accurate prescriptions, consistent clinical advice, proactive follow-up and confidence that my records are being reviewed before advice is given.
I have now submitted a formal complaint and provided copies of both my prescription letter and medication labels, which contain conflicting instructions. I am awaiting a response and hope BioID Health will investigate the matter thoroughly and put measures in place to prevent similar issues occurring in the future.
Menopause treatment is often sought at a time when women are already struggling with symptoms and looking for reassurance and support. Consistency, accuracy and communication are therefore extremely important.
4 de junho de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you for taking the time to share your feedback. We are very sorry for the issues you have experienced and understand the concerns raised regarding communication, prescription accuracy, and follow-up care.
Please be assured that we are addressing all of the points you have raised directly through our complaints process and are committed to resolving these matters thoroughly. We appreciate your patience while we investigate and work towards a positive outcome.
We hope to have everything back on track for you soon and restore your confidence in our service.
Kind Regards,
Team Bio ID
You won’t regret it, just do it
I had very detailed consultations with the lovely Lisa and Deryn, you know exactly what to expect, communication is top notch, so you are not left wondering. Having peace of mind that you are not part of a one size fits all package is key for me, and that they truly have your best health concerns at heart.
9 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you so much for sharing this. It’s wonderful to hear that Lisa and Deryn helped make the whole process feel clear and reassuring for you. Knowing you felt supported every step of the way and never left wondering what comes next means a lot. We're especially pleased that our personalised approach has given you confidence that your care is tailored to you. Thank you for trusting us with your health journey.
From my very first conversation to the…
From my very first conversation to the last ,they have been so helpful and put me at ease , it's all made very simple aswell , especially Chris marky, hopefully get myself on track soon.
3 de junho de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you so much for your kind words! We're delighted to hear that you have felt supported and at ease throughout your journey with us. We'll be sure to pass your lovely feedback on to Chris Marky. Wishing you all the best as you move forward, and we're here for you every step of the way.
Definitely wouldn’t recommend
Thought the price was too good to be true but thought I’d give it a go . Test came quickly .
Done test and sent it back .
Got email asking for another £150 . Didn’t mention that when I ordered test .
3 de junho de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you for your feedback.
We work in accordance with the 2017 British Society for Sexual Medicine (BSSM) guidelines. Therefore, the initial blood test is intended solely to identify patients who may be suitable to proceed to a second, more comprehensive blood test panel.
We have contacted you directly and would welcome the opportunity to meet with you for an initial consultation, where we can provide more information and answer any questions you may have, helping you make an informed decision.
Kind Regards,
Team Bio ID
I cannot even begin to explain - life changing!
I cannot even begin to explain - life changing!
I started bio ID 10 weeks ago, in a very dark place mentally and unable to function physically. I had a spinal injury at 19 which means I've always struggled with pain, fatigue and physical exercise but only in the last 2 years has it given me hangover symptoms for days after doing any form of exercise. Before bio ID, my fatigue was off the charts and I was going to bed as soon as I'd put my kids to bed (7pm) because I was so exhausted. Sweating in the night, feeling like I could go to sleep at any point in the day and like I was walking through treacle, my mental health was in a ditch and I started anti depressants, therapy, you name it. Nothing worked. Then I watched an interview around hormones and thought 'what have I got to lose' - Bio ID has given me back my life. It was like I was wondering around in a fog before, now I'm back to myself, I am weight training again 2 x a week, no fatigue at all and I want to go out. I want to book things in the diary and I'm not in bed at 7pm!! A new chapter and one I am so grateful to have!! Thank you so much to lovely Lisa and everyone for genuinely changing my life and giving me back everything I thought I'd lost. If you're on the fence about this - DO IT! My only regret is not doing it sooner!
2 de junho de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you so much for taking the time to share your journey with us. Reading your story is incredibly moving, and we're absolutely delighted to hear how much of a positive difference BioID has made to your life.
It sounds like you've been through so much over the years, particularly with the challenges of pain, fatigue, and the impact on your mental wellbeing. To hear that you're back to weight training, making plans, enjoying your days, and no longer feeling exhausted all the time is truly wonderful.
We'll be sure to pass your kind words on to Lisa, who will be thrilled to know she played a part in helping you regain the quality of life you felt you'd lost. Stories like yours are exactly why we're so passionate about what we do.
Thank you again for trusting us with your care. We wish you continued health, happiness, and many exciting new chapters ahead.
The team at Bioidhealth were both kind…
The team at Bioidhealth were both kind & informative in their entire approach. The service both logistically and medically was patient, curious and patient focused. Looking forward to working with them over the next year.
29 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you so much for your kind words. It really means a lot to hear that you felt supported and well looked after by the team. We’re glad the experience has been a positive one for you so far, and we’re really looking forward to continuing to work with you over the coming year.
Would highly rec!
Wasnt sure to start with but extremely impressed! Really good people & customer service is on point! Hate having blood taken, a nurse came to my home (got a vein too which isnt easy on me) all in all these guys are offering brilliant healthcare treatment plans.
28 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you so much for sharing this. We’re really glad we could make the experience a comfortable one for you, especially knowing how difficult blood tests can be. We’ll be sure to pass your lovely feedback on to the nurse as well. It means a lot to hear that you’ve felt supported and well looked after by our team.
I had a great experience
I had a great experience. My symptoms have improved a lot after the doctors carefully reviewed my condition and changed my medication. The doctors were very helpful, supportive, and took the time to find the right treatment for me. I’m very thankful for their care and professionalism.
26 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you so much for your kind words. We’re truly happy to hear that your symptoms have improved and that you felt well supported throughout your treatment journey.
Our doctors always aim to take the time to carefully review each patient’s condition and find the treatment that works best for them, so it means a lot to know you felt cared for and listened to.
We really appreciate you sharing your experience, and we’re grateful to have been part of your progress. Wishing you continued good health and wellbeing.
Not happy, Complete RIP OFF, I WANT MY REFUND !
I have been waiting 2 weeks for my refund for my blood tests that I cancelled 1 hour after my consultation when I did some digging and found out the actual price per month for 'their' advised HRT regime!!!!
Very, very expensive, please ask about the pricing BEFORE you agree to pay £235.00 for a blood test !!!!
After countless telephone conversations, my refund is STILL going through their system !!!!!!
It DOES NOT take 2 weeks to authorise a refund !!!!
I WANT MY REFUND !!!!!!!
13 de maio de 2026
Opinião espontânea
Resposta da Bioidhealth
Thank you for your feedback.
I am pleased to confirm that the refund has been processed and should be visible in your account.
Please accept our sincere apologies for any delays and for any inconvenience this may have caused. We appreciate your patience and understanding.
Kind Regards,
Team Bio ID
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.