Got a pair of white Birkenstocks and since delivery they have been making squeky noise. 3 weeks in and everyone is looking at me at the office as it sounds like a quacking duck. Emailed customer servi... Ver mais
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I bought a pair of Birkenstock trainer style shoes in November 25. By June 26 the sole had worn through with only moderate wear. Birkenstock's response was that the product wasn't faulty this was a re... Ver mais
Two lost deliveries due to issues with Evri. Birkenstock Germany will not investigate until 10 days after your order so I waited 3 weeks for the first delivery to be told Evri have lost it. I reorder... Ver mais
Great product- I've bought many pairs over the years. However....why would a premium brand use the UK's worst delivery company? Evri lost my shoes and they where never found. It took several call to B... Ver mais
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133 opiniões
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Customer service None existent.
Customer service None existent.
Happy when your buying but offer absolutely no help when something goes wrong.
Have 32 pairs Photos of collection sent to Birkenstock customer service Never had an issue prior to the Boston clogs. Have Black, Brown and Sand All great.
Bought the red and white floral.
Colour and pattern literally faded off within 10 days
Explained to customer service Bought on holiday in usa with receipt but customer service ignored my first 3 emails, Finally got a response after commenting on Birkenstock Facebook site.
Response was simply "we can't help you have to return them to the store you purchased from"
Disgusting customer service
26 de agosto de 2023
Opinião espontânea
Comfortable footwear
I ordered Birkenstock Arizona soft footbed sandals and they are so comfortable. The standard fit is quite wide which is perfect for me. The footbed really is nicely cushioned. My last Birkenstocks must have lasted 10 years which is great. I’m looking forward to the oiled leather wearing a bit. A great buy!
7 de setembro de 2023
Opinião espontânea
Don't Order From Birkenstock UK directly
This unintelligent company uses the worst delivery people - Parcelforce. If you thought Hermes were bad, you ain't seen nothing yet! When contacted Birkenstock try to get me to resolve the ridiculous service. I have refused delivery and requested a refund. No point ordering from them unless they use a better delivery service.
4 de agosto de 2023
Opinião espontânea
Possibly the worst customer service I…
Possibly the worst customer service I have ever experienced!
They cancelled my order, didn’t reply to emails, said I would need to go online to order again even though the cancellation was a technical error on their part and they kept talking over me on the call when I was trying to find out what had happened to my order. They took no responsibility for their mistake and offered no help. They were even reluctant to supply me with the details to put in an official complaint.
I would recommend no one orders from them online due to their incompetence and disgustingly poor customer care!
29 de julho de 2023
Opinião espontânea
Terrible online customer service
Do not make an online order.
After one month I have not received my order.
An email sent 10 days ago has not been replied to.
Calls are not connected or get cut off whilst waiting.
The customer service is absolutely terrible.
28 de junho de 2023
Opinião espontânea
Package arrived fully
Package arrived fully. But hoping to have it more secured. Overall it was good product.
22 de junho de 2023
Opinião espontânea
DO NOT TRUST THE ONLINE SERVICE
They have not acknowledged a return of £395 worth of shoes and refunded half of another return. There is no response to a month of emails and forms filled out. NOTHING. JUST PLAIN THEFT> DO NOT TRUST THEM. The shoes were not worn, not damaged, returned the same day. The money???? Not seen it for 2 months!
4 de maio de 2023
Opinião espontânea
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