Biscuit Pet CareOpiniões 

Resposta da Biscuit Pet Care

22/09/2025

Hi Lar,
Thank you for leaving us a review and for being part of the Biscuit journey. We’re happy to hear you found Biscuit brilliant before, and we’re really sorry to learn that recent changes haven’t felt like an improvement for you.

The updates were made to help us keep building more features for the long run, but we completely understand it can take a little time to adjust. Your feedback is invaluable, and we’ll keep working hard to make Biscuit even better. If there’s something specific you’d love to see return or improve, please share it with us at support@biscuitpetcare.com. We’d love to listen and learn.

Best regards,
The Biscuit Team

Resposta da Biscuit Pet Care

Actualizada a 8/09/2025

Hi Michelle,

Thanks for taking the time to share your feedback. We’re really glad you were able to get your PitPat device included with your Biscuit Plus subscription, and we hope it helps make tracking your dog’s activity even more rewarding.

That said, we completely understand your frustration with compatibility. PitPat is a partner product and while we work closely with them, we don’t have control over how their app runs on different devices or what Apple and Google allow in their app stores.

We’ll keep doing our best to make sure your Biscuit experience runs smoothly, and your walks keep counting towards more rewards. If you’d like a hand with anything specific, just drop us a line at support@biscuitpetcare.com and we’ll be happy to help.

Warm regards,
The Biscuit Team 🐾

Resposta da Biscuit Pet Care

21/08/2025

Hi Julie,

Thanks so much for your lovely feedback. We’re really glad to hear you’re enjoying the offers and finding the app easy to use with your two dogs. It’s brilliant to know Biscuit is helping make life with your pups a bit simpler and more rewarding.

Here’s to many more walks, rewards, and tail-wagging moments together.

Warm regards,
The Biscuit Team 🐾

Resposta da Biscuit Pet Care

Actualizada a 20/08/2025

Hi Mark,

Thanks for sharing your thoughts. We really value long-time Biscuit users, and we want to clear up a couple of things you’ve raised.

On the walk's side, all apps that rely on GPS, not just Biscuit, need some level of signal to record routes. That’s the nature of how location tracking works, so what you’re seeing in remote areas isn’t unique to us. We’ve also made improvements to speed up saving walks and make tracking more reliable, even in lower-signal spots.

As for ads, Biscuit on the free plan is not “plagued” with them. You’ll only see one ad after a walk is completed, so the core experience stays focused on you and your dog.

On biscuits, you can absolutely keep using Biscuit for free. You’ll still earn rewards on the Basic plan, just at a slower pace. Premium unlocks the full earning potential, along with extra features and no ads. That change helps us keep building and improving while still offering a solid free option.

You mentioned the old way, but how sustainable would that really have been? If everything had stayed the same, how would the Biscuit app still be around today? Subscriptions mean we can keep growing and improving for the long run, while still keeping a free version available to everyone.

We know change can feel like a step back, but Biscuit’s aim hasn’t shifted: making every walk count and turning healthy habits into real rewards. We’ll keep improving the app so that time out with your dog feels rewarding in every way.

Warm regards,
The Biscuit Team 🐾

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Hi again,

Thanks for coming back to us and expanding on your points. You’re absolutely right that GPS and mobile signal are different systems. Google Maps does let you see your location without a signal because it downloads and stores map tiles in advance. But recording and syncing full walks in fitness and tracking apps is a different challenge, since that data needs to be processed, stored, and matched securely in real-time. Some smartwatches handle this offline because they’re built as dedicated activity trackers, but phone-based apps like Biscuit rely on continuous processing and background services, which need connectivity to work smoothly.

On rewards, even on Basic, you’re still earning for every walk, and with Biscuit Plus (Premium) the value is far higher than the cost of a subscription. For the price of a coffee a month, you can earn back much more in vouchers simply by walking your dog, something you’re already doing .

You mentioned that the app isn’t good enough to stand alone. We’d really love to hear what would make it “good enough” in your eyes. From our perspective, Biscuit already offers a lot of unique value; there’s no other app that rewards you for walking your dog, building habits, and giving back at the same time.

We know not every feature hits the mark for everyone, but our aim is always to add more value, not less. Your input genuinely helps us shape what comes next, so thank you for challenging us on this.

Warm regards,
The Biscuit Team 🐾

Resposta da Biscuit Pet Care

14/08/2025

Hi Evie,

Thank you so much for your wonderful review. We’re over the moon to hear how much you’re enjoying Biscuit, and even more delighted that our team could help when your voucher order went a bit sideways.

It means the world to know Biscuit is helping you create such a special memory with your dog. Moments like these are exactly why we do what we do, and your kind words have truly made our day.

Warmest wishes,
The Biscuit Team 🐾

Resposta da Biscuit Pet Care

12/08/2025

Hi SL,

Thanks for sharing your thoughts with us. We completely understand that changes to something you have enjoyed for a long time can be frustrating, especially if it feels like you are getting less for free.

Biscuit still works brilliantly on the free plan; you can track walks, earn biscuits, and enjoy healthy habits with your dog. The difference is that Premium now gives you a 5x faster biscuit earn rate, no ads, extra perks, and more frequent rewards. Many of our community members find that the small monthly cost more than pays for itself, with some earning back their subscription in vouchers and still coming out ahead .

This decision has nothing to do with greed. No app can remain sustainable the way we were running it before, and introducing a Premium option allows us to keep Biscuit growing and improving, while continuing to add features and rewards that people love.

We have also made sure there are still plenty of ways to enjoy Biscuit without paying, and if your pet is insured with Waggel, Premium is completely free .

We will keep listening, improving, and making sure Biscuit brings real value, whether you are on Basic or Premium.

Warm regards,
The Biscuit Team 🐾

Resposta da Biscuit Pet Care

18/07/2025

Hi Richard,

Thanks for sharing how you’re feeling. We completely understand how frustrating it can be when something you’ve loved seems to change. But we want to be really honest with you, because it’s important.

This shift has absolutely nothing to do with greed. We started Biscuit with one goal, to make caring for your dog feel simple, joyful, and rewarding. But over time, we realised that the way we were doing things just couldn’t carry on. The cost of delivering a free service with meaningful features for every dog, every day, became unsustainable.

Introducing Premium helps us keep building and supporting features that genuinely improve your dog’s wellbeing, like health reminders, enhanced rewards, and richer activity insights. And the free version of Biscuit still offers loads of value: biscuit earning, walk tracking, and a space to care for your dog, all at no cost .

We’re still all about your dog’s health. That hasn’t changed. It never will. What we have done is make sure the Premium plan delivers extra tools and benefits that go further, while the Basic plan stays useful and accessible to everyone .

As for Waggel, if your policy is active and properly linked, your pet will get Premium automatically. If that’s not showing, we’d love to help you sort it out. Just reach out to us at support@biscuitpetcare.com so we can check things on our end.

We really hope you’ll give it another look. Because we’re still here, making every step count, for you and your dog.

Warm regards,
The Biscuit Team.

Resposta da Biscuit Pet Care

15/07/2025

Hi there,

Thanks so much for sharing how you feel. I’m really sorry to hear you’ve decided to leave Biscuit after being with us for so long. I want to be upfront with you about why we made these changes and what Biscuit Plus actually offers.

I completely get that moving to a subscription model has felt like a big shift. The old way of running Biscuit just wasn’t sustainable at all, and no company can keep giving away high-value rewards indefinitely without asking for some support in return. We had to find a way to make sure Biscuit could keep going for everyone in the long term.

You mentioned that you don’t think it’s a good value. I want to gently push back on that. Biscuit Plus isn’t just about earning a few extra Biscuits each month. It includes things like the free PitPat device for eligible subscribers, which alone costs £50 at retail. That alone covers the whole cost of the subscription. That’s a significant saving on its own, on top of the increased biscuit earn rate and removal of ads in the app. For many users, that alone more than covers the cost of the subscription.

But the important thing is, the free plan is still there for anyone who doesn’t want to pay. You can keep tracking your walks and earning Biscuits at a slower rate without paying a penny. The subscription is just there as an option for those who want to unlock more features and rewards  .

We know these changes won’t be for everyone, and it’s sad to see you go. But your feedback really does matter to us. We’re always trying to do better and find the right balance between staying sustainable and offering great value. If you ever change your mind or just want to talk more about it, you can always reach us at support@biscuitpetcare.com.

Wishing you and your dog many happy, healthy walks ahead.

Warm regards,
The Biscuit Team

Resposta da Biscuit Pet Care

15/07/2025

Hi Lauren,

Thank you so much for taking the time to share such thoughtful feedback. We really appreciate you being so open about your experience, and I’m truly sorry to hear how disappointed you feel.

I completely understand why these changes have felt frustrating. It was never our goal to make anyone feel shut out or undervalued. The reality is, the old way of running Biscuit just wasn’t sustainable at all. No company can keep giving away that level of rewards without any support—it simply couldn’t carry on.

That said, I completely take your point that we could have handled the rollout better. Adjusting the free plan to make the whole app sustainable has been a big shift, and it’s clear it affected our long-time users most. We really didn’t want to put everything behind a paywall. The free plan is still there, so you can keep tracking walks and earning Biscuits, just at a slower rate. Premium is there for those who want to unlock faster rewards and extra features  .

We also hear you on value. £3.99 a month is still a real cost, and we want people to feel they’re getting good benefits in return. Insurance-linked Premium is an added option for those who have it, but it’s not required to use Premium at all.

Regarding the app issues you mentioned with GPS and tracking, we know that it hasn’t always worked perfectly, and we’re continuing to work hard to make it more reliable. It’s something we take seriously because we don’t want anyone feeling let down, especially when they’re trying to do something positive with their dog.

Your feedback is incredibly helpful for us to do better. We’re listening, and we’re committed to making Biscuit the best it can be for everyone. If there’s anything else you’d like to share or if we can help with anything at all, please do drop us a line at support@biscuitpetcare.com.

Wishing you and your dog many happy, healthy walks ahead.

Warm regards,
The Biscuit Team

Resposta da Biscuit Pet Care

7/07/2025

Hi Annette,

Thanks so much for sharing this, and I’m really sorry to hear about the frustration. It sounds like the voucher might already be active on your rewards screen but didn’t show up as expected at first.

Could you please reach out to our support team at support@biscuitpetcare.com so we can look into this for you? We want to make sure you get the voucher you earned.

We know it takes real commitment to build up those points, and we want every step you take with your dog to feel rewarding. We’re here to help sort this out and make things right.

Thanks for your patience, and I hope to hear from you soon.

The Biscuit Team

Resposta da Biscuit Pet Care

27/06/2025

Hi Neil,

Thank you so much for sharing your honest thoughts. We’re really sorry to hear you feel let down. That’s the last thing we want for anyone using Biscuit.

We know the change in the daily walk reward from 25 to 5 biscuits for Basic users has been a big shift. It was introduced to support our new subscription model, which lets us keep developing and adding value to Biscuit while keeping a free tier available for everyone. Premium still offers the original earn rate, and this is included for free if your dog has an eligible insurance policy (like Waggel) in their name and linked to the app.

We shared details of this change well in advance in our app, as well as emails being sent out and FAQs to give people time to understand what was coming. We also tried to be as clear as possible about how insurance integration works, including the need for the policy to be in the pet owner’s name so it can link properly .

We absolutely hear your frustration about feeling “armlocked” into a particular insurance. That was never our goal. We partnered with insurers who were willing to fund the Premium tier for their customers, which helps us keep the app sustainable without putting everything behind a paywall. But you can still use Biscuit on the free plan if you prefer.

If you want, we’d be happy to chat more about. Just drop us an email at support@biscuitpetcare.com. We’re always here to help.

Warm regards,
The Biscuit Team.

Resposta da Biscuit Pet Care

Actualizada a 27/06/2025

Hi Lisa,

We’re really sorry to hear about your recent experience, and we completely understand how frustrating that must feel. We’d never want you to feel like anything’s been lost or taken away unfairly.

It’s worth checking whether you might’ve accidentally signed into the app using a different account or login method, as this can sometimes make it look like your points and vouchers have disappeared. Don’t worry, they definitely don’t vanish, and our support team can help get this sorted.

Please drop us a message at support@biscuitpetcare.com, and we’ll take a proper look into it for you. We’ll also help you get back on track with earning progress badges and making the most of the app.

We know it’s not always smooth sailing, but we’re here to help make things right.

Warm regards,
The Biscuit Team


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Update

Hi there,

We’re really sorry to hear how upset you are. That’s the last thing we want for anyone using Biscuit.

It sounds like you’ve had a really frustrating experience with logging in and finding your points and vouchers missing. That’s absolutely not what should be happening. Your points and voucher history shouldn’t just disappear, and we want to help sort this out for you.

Please could you email us at support@biscuitpetcare.com with the details of your account? We’ll look into this as a priority and do everything we can to get this resolved for you.

Again, we’re truly sorry for the frustration you’ve had. Please do get in touch so we can help.

Warm regards,
The Biscuit Team