Took 8 days to order 5 day blinds, which arrived in 7 days (so 15 days all up). Turned up wrong colour and broken, half of the rollers are in pieces and the electric ones leaking liquid of some... Ver mais
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Leia as opiniões dos outros
Recived an AI generated email - "there is an issue with your order that certain material out of stock." The next day recived an Urgent reminded to reply to the message and choose different stock.... Ver mais
I have placed 4 orders through Blinds Online now and cannot recommend them more! The whole process is seamless from placing your custom order, through to the installation. Seeing as they’re custom... Ver mais
A empresa respondeu
Have previously had great experiences with BlindsOnline. Great quality etc etc. However, I have been struggling to get responses over a replacement part for the last couple of months. Emails take ages... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Supplier of Custom Made Roller Blinds, Vertical Blinds, Sunscreen Blinds, Venetian Blinds, Roman Blinds and Curtains. Manufacturer of blinds and curtains to suit all window sizes.
Informações de contacto
Vesper Drive 54-60, 3805, Narre Warren, Austrália
- blindsonline.com.au
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Incorrect size and poor quality
I spent $800 on 3 lots of blinds to replace blinds at my old rental property.
Not only did they come the incorrect size they are also of very poor quality and look cheap. The owner was not happy and wouldn’t accept them.
I have tried to return them as they are in the incorrect size and it has been a complete nightmare.
Do not waste your time or money! Learn from my $800 mistake!!
The blinds themselves are fine the motors are useless and the staff have no idea.
The blinds themselves are fine. Be careful with the ordering process it's unclear when ordering faster deliver that you can't customise certain things.
Don't bother with the motors, they're atrocious, the app is aweful. It gives you options for "automation and programs" but this is only activated if your device is connected to the blinds which is impossible because they're Bluetooth and not wifi, good luck if your blinds are in different rooms or if you're not home. It might work if you never need your phone and can leave it somewhere in the house that's close enough to Bluetooth to all your blinds otherwise you will never connect to them all at the same time so what's the point.
I asked for a refund and return which they agreed but only after I sent back the motors. They said they would send me manual rollers that never arrived. And the staff had no idea how to help me or really even understand why the app doesn't work.
Very frustrating and ridiculous design
Stay away from their venetian blinds
I ordered venetian blinds and the quality was shocking. The machining was so poor, the paint chipped and cracked over many slats, the metal casing at the top was dented and had ragged edges, and all the slats were ragged on the ends. The fixings on the pelmet were falling off in the box. Twice they remade them for me, and finally agreed to inspect the blinds in their office for quality control. They admitted that the blinds were not satisfactory enough to send to me. Up to this point the customer service was fine (even if quite slow), however as soon as I said I wanted a refund there was no reply. Do not recommend for venetian blinds. Funnily, I had roman blinds on the same order which were great!
Blinds Online total blockout.
Had a total blockout for child's room made with Blinds online. Very easy to order, delivery time was reasonable, fitting was easy, even though they sent no installation instructions. No tools required, excellent product.
Horrible experience
Horrendous. Paid $800 but the website was confusing when entering dimensions which resulted in an error (I was happy to admit my fault, they sent me a copy paste reply with no sympathy or solution). Offered absolutely no assistance in rectifying the error so the curtains are a waste, won't even allow me to send them back to be adjusted. Just suggested I place a new order.
Support a small business instead who will provide product AND customer service. Honestly just the worst service.
Don’t bother no help when things go wrong
Don’t bother, won’t exchange even if you buy the insuranceBought a blind from these people. Bought the extra insurance. Blind doesn’t fit in the spot I want it to go. Won’t refund or return, only offered 30% if I buy again.
This is a purely online business, this must happy all the time.
It is ridiculous there is no mechanism in place to sort this out.
I spent over $500 on this blind and now have to throw it out.
Don’t use these guys, they are terrible. Website is awful and confusing. Not user friendly with information hidden so you can’t see everything you need at once.
Blindes Online are the best for all your window covering
Once again Blindes Online are the best online store to go for Suncreens, roller blinds & roman blinds. Made to measure for your size windows. Quick with final cost and you can order 10 samples at no cost. I have only use this method for at least 20 odd years.
Beautiful blinds that cut out the middle man.
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