Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had looked everywhere for the Milkshake lifestyling amazing anti humidity protective styling spray and finally found it at you company! I had ordered shampoo and conditioner for my granddaughter fr... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

One of the items order was refunded.. I would have preferred to have it shipped once it came back in stock rather than refunded or at the very least given the option rather than making a whole other o... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Promised same day or next day deliver and was close to 2 weeks before I received . Emailed a few times with no response bc there is no phone number to call! Finally got a response email saying it wou... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Shopping and payment was easy, the only issue I had was contacting customer service at times other times they were fast and responded to my questions and concerns. The delivery took longer than what i... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de produtos para cabelo
  2. também em
  3. Fornecedor de produtos de beleza
  4. Loja de cosméticos
  5. Loja de produtos de beleza

Escrito pela empresa

BlendBox (blndbox.ca) is a Canadian online beauty retailer specializing in professional haircare. We offer a curated selection of premium salon brands trusted by stylists and beauty lovers across Canada. All products sold on BlendBox are 100% authentic and sourced exclusively from authorized Canadian distributors or directly from the brands, so you can shop with confidence. Our collection includes sought-after brands such as Olaplex, K18, Kevin Murphy, Color Wow, AG Care, amika, Verb, R+Co, and more—making it easy to find professional haircare you can rely on. BlendBox is a woman owned Canadian small business based in the Greater Toronto Area, independently owned and operated with a strong focus on quality, trust, and customer care.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

159 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 81% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(159)

137 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Quick delivery

Quick delivery , well packed too.

Shop didin’t received the status but my email did.

Otherwise great service at All!

4 de setembro de 2026
logótipo da Blndbox

Resposta da Blndbox

Thank you so much for your review! We’re glad to hear your order arrived quickly and was well packed. We appreciate you mentioning the status update as well—we’ll keep an eye on this to make sure our notifications are working as smoothly as possible. Thanks again for choosing us ❤️

Classificada 5 em 5 estrelas

Fast shipping

Thank you for your fast reply! I haven’t checked the mail I’m sorry but the tracking on the app said it was still in transit so I thought that was strange. I will take back my review.

1 de setembro de 2026
logótipo da Blndbox

Resposta da Blndbox

Hi Brittany

We’re sorry to see this review, as the shipping timeline described here is not accurate. We reviewed the order records and can confirm that the order was placed on September 2nd, shipped the following day on September 3rd, and was delivered on September 8th.

The order was therefore processed and shipped within one business day. The transit period also included the weekend and the September 5th long weekend, when carrier operations are limited.

We take shipping speed seriously and feel it’s important to clarify the actual timeline for anyone reading this review. Your order was shipped promptly and delivered within a reasonable timeframe considering the long weekend.

The Blend Team

Classificada 5 em 5 estrelas

My experience was excellent & lowest prices in the market

My experience was excellent, the process to filter and find exactly the brand so easy & fas, to place the order is easy process, my order delivered within very short period.
I give it a 5 stars as well for the lowest prices

25 de agosto de 2026
logótipo da Blndbox

Resposta da Blndbox

Thank you so much for taking the time to share your experience, you truly energize us to keep doing better :)

Classificada 3 em 5 estrelas

No samples

Unfortunately, there were no samples in the box when I received the order.

1 de setembro de 2026
logótipo da Blndbox

Resposta da Blndbox

Hi,

Thanks for reaching out! We do our best to include complimentary samples with orders whenever possible; however, samples are subject to availability and unfortunately we do occasionally run out.

We’re sorry we weren’t able to include any with your order this time, and we appreciate your understanding!

The Blend Team

Classificada 5 em 5 estrelas

Quick/Great service

Got my order next day from when it was ordered. Good promotion and well packaged.

30 de agosto de 2026
logótipo da Blndbox

Resposta da Blndbox

Thank you so much for taking the time to share your experience, you truly energize us to keep doing better :)

Classificada 5 em 5 estrelas

Fast delivery !

I am very impressed by the quickness of the delivery service and how smooth the process from ordering to actually getting the product was ! Thank you !

4 de setembro de 2026
Opinião espontânea
logótipo da Blndbox

Resposta da Blndbox

Thank you so much for taking the time to share your experience, you truly energize us to keep doing better :)

Classificada 1 em 5 estrelas

I ordered a 1 litre bottle of shampoo…

I ordered a 1 litre bottle of shampoo for $80.00 and the wrong shampoo was shipped. I attempted to contact Customer Service 3 times yet there was no response. I now have to dispose of this shampoo or give it away and I will purchase the correct shampoo from another retailer. I will never order from BLNDbox again and advise others to order from other more reputable websites that have proper customer service.

18 de agosto de 2026
Opinião espontânea
logótipo da Blndbox

Resposta da Blndbox

Hi,

We’re sorry to see this review, but we do want to clarify that our customer service team responded to your email on September 3rd regarding the incorrect product and offered to help resolve the mix-up.

Unfortunately, we never received a response to our email, so we were unable to proceed with the resolution. There was no need to dispose of or give away the product we were prepared to assist with the incorrect item once we heard back from you.

We take customer service seriously and feel it’s important to clarify that this issue was not ignored. We encourage you to check your inbox, including your junk/spam folder, for our September 3rd response and reply to us so we can resolve this for you.

The Blend Team

Classificada 1 em 5 estrelas

Company did not fill entire order but…

Company did not fill entire order but kept money. They did not tespond to any emails and do not have a customer service phone number over 5 weeks. I had to go through credit card for reimbursement. I will not order through them agaon

10 de julho de 2026
Opinião espontânea
logótipo da Blndbox

Resposta da Blndbox

Hi,

We’re sorry to see this review, but we do need to clarify that the description of what occurred is not consistent with our records.

We have thoroughly reviewed this order, including our internal fulfilment records and video footage from our packing system. Based on that review, our records show that the order was packed and fulfilled correctly.

A chargeback was subsequently opened, and we have provided the credit card processor with the relevant documentation and evidence, including information supporting the fulfilment of the order, for their independent review.

We take claims of missing merchandise seriously and investigate them carefully. While we respect every customer’s right to raise a concern or dispute a transaction, we also feel it is important to correct statements publicly when our records and evidence show otherwise.

The Blend Team

Classificada 5 em 5 estrelas

Love the product

Received exactly what I ordered. Arrived quickly. Love the product

27 de julho de 2026
logótipo da Blndbox

Resposta da Blndbox

Thank you so much for taking the time to share your experience, you truly energize us to keep doing better :)

Classificada 1 em 5 estrelas

Unresponsive customer service, wrong product sent

Unresponsive customer service. I received the wrong product in my order. When you order a $350 hair styler, you want the right one! I promptly reached out to the company multiple (many) times, via every form of contact provided on their website. My order was not only never resolved or refunded, I did not receive a response on any attempt to contact customer service. Stuck with an expensive item I never wanted! Thanks BlndBox!

15 de junho de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

C’était la première fois que je…

C’était la première fois que je commandais et il y avait un produit qui coulait par le dessous j’ai écrit mais aucune réponse! Par chance le produit n’était pas complètement vider je voulais seulement les aviser pour la prochaine fois!

25 de junho de 2026
Classificada 1 em 5 estrelas

This company is a complete joke

This company is a complete joke.
I sent an email with the order number through the website and through my personal email asking about the order that I’m supposed to have already in my hands and no response at all from BlenBox. I should have read reviews prior to purchasing, to realize that it’s not a reliable business. If as a company you cannot handle criticism and have a poor customer service when responding to reviews you should not be in business. There is no excuse! Want my money back if no product is going to arrive.
I wouldn’t recommend anybody to purchase from BlenBox if this is the experience in general. As a professional I needed a blow dryer that I ordered from BlenBox, because the claims of quick delivery/shipping sounded convenient for a quick fix for my emergency. Little that I knew I’ll be having to wait for nothing to arrive! The sad part is that I was trying to support a Canadian business.

23 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Use the online chat for customer service

Shipping was on time but one of the items came damaged and the product was all over the box. Immediately, I sent an email as instructed.

67119 was my order number.

The shipment came late afternoon on June 6, my email was sent early evening on June 6. I was expecting a response on Monday, June 8. Having received no response on Monday I looked for a customer service number. There is no published customer service number so I sent a message through the website without a response.

UPDATE. Use the online chat. Within a few minutes I received an email that a replacement was being shipped to my address.

9 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I have paid you $179.00 for order…

I have paid you $179.00 for order 66689. It was damaged by the carrier and I’m still waiting for a response from my emails, a chat system that no one is ever on. If you can’t supply the product return my money to me!!!!!

2 de junho de 2026
Opinião espontânea
logótipo da Blndbox

Resposta da Blndbox

Hi Mary lou,

We took the time we needed to verify a few details regarding the order before providing a resolution, that does not warrant a 1 star review. A replacement order was created for you.

Classificada 1 em 5 estrelas

Missing item from order

I have been ordering from Blndbox for several years now without any issues. My last recent order was missing an item. I put in a request to send me the missing item but never heard back. I was charged for the item and I’m still waiting on a response. They indicate all inquiries will be addressed within 24hrs but it’s been over a week. Hopefully this gets through to the CS team.

25 de maio de 2026

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