I had looked everywhere for the Milkshake lifestyling amazing anti humidity protective styling spray and finally found it at you company! I had ordered shampoo and conditioner for my granddaughter fr... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
One of the items order was refunded.. I would have preferred to have it shipped once it came back in stock rather than refunded or at the very least given the option rather than making a whole other o... Ver mais
A empresa respondeu
Promised same day or next day deliver and was close to 2 weeks before I received . Emailed a few times with no response bc there is no phone number to call! Finally got a response email saying it wou... Ver mais
A empresa respondeu
Shopping and payment was easy, the only issue I had was contacting customer service at times other times they were fast and responded to my questions and concerns. The delivery took longer than what i... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de produtos para cabelo
- também em
- Fornecedor de produtos de beleza
- Loja de cosméticos
- Loja de produtos de beleza
Escrito pela empresa
BlendBox (blndbox.ca) is a Canadian online beauty retailer specializing in professional haircare. We offer a curated selection of premium salon brands trusted by stylists and beauty lovers across Canada. All products sold on BlendBox are 100% authentic and sourced exclusively from authorized Canadian distributors or directly from the brands, so you can shop with confidence. Our collection includes sought-after brands such as Olaplex, K18, Kevin Murphy, Color Wow, AG Care, amika, Verb, R+Co, and more—making it easy to find professional haircare you can rely on. BlendBox is a woman owned Canadian small business based in the Greater Toronto Area, independently owned and operated with a strong focus on quality, trust, and customer care.
Informações de contacto
Toronto, Canadá
- hello@blndbox.ca
- blndbox.ca
3,6
Aceitável
159 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 81% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
It had been 1 week and I have still not…
It had been 1 week and I have still not reviewed my order!! I live in Barrie. It should hardly take 1-3 days from toronto. Very disappointing. I reached out to customer service and no one has responded yet.
25 de maio de 2026
Beyond upset with this service
Beyond upset with this service, I ordered 2 bundle product and never recieve them no realistic update just a label created that says waiting for inbound shipping i once ordered from a company who did this before, and realised that they just created and label but never shipped the actual item, I am extremely pissed off because they are holding my money hostage. Additionally they never respond to email just these reviews based on just reading the reviews and lack or replying to emails which says on there website will be responded to with in 24 hour not 24 to 48, 24 HOURS it been 72 since the first one. I hate companies that lie especially small business. I no longer trust this business.
Ps since they only respond to review here my order number 66692 hope you don't lie to save face.
22 de maio de 2026
Opinião espontânea
No Item received
The 1st time no problem. The second time, I never received the product nor was it sent. Maybe it has something to do with Canada post but at this point I kind of doubt it
27 de abril de 2026
Resposta da Blndbox
Thank you for your feedback. We did ship this order out promptly, and it was sent with Purolator, not Canada Post.
If there was an issue with delivery, we would have been happy to look into it and help make it right had we been contacted directly at the time. Since this order dates back to April, leaving a 1-star review before reaching out to us about a lost shipment isn’t the right approach, especially when we were not given the opportunity to investigate or resolve it.
We’ll continue this conversation with you by email so we can review the details properly and work through this off the platform.
I didn't have an estimate on the…
I didn't have an estimate on the delivery. Delivery is the problem
27 de abril de 2026
Resposta da Blndbox
Thank you for your feedback. Once a shipping label is created, the carrier tracking page clearly shows the estimated transit time. Our shipping information is also posted on our website, and delivery timelines can vary depending on the destination area and carrier service selected.
Great price
Great price, loved the deal for a two product set! Delivery was fast and efficient! The products were well packed and work exactly as I hoped!
27 de abril de 2026
Resposta da Blndbox
Thank you so much for your kind review! We’re thrilled you had a great experience with us and truly appreciate your support. Enjoy your new products!
Resposta da Blndbox
Thank you so much for your feedback! we are so excited to serve you again in the near future :)
Resposta da Blndbox
Hi Erika
I’m sorry to hear you felt the shipping took too long. We always aim to process and ship orders as quickly as possible, but delivery timing can vary depending on the shipping method selected and carrier transit times.
We appreciate your feedback and will continue working to make the shipping experience as smooth and clear as possible.
Thank you,
The BlendBox Team
No next day delivery even when promised
I ordered last week Thursday expecting next day delivery. Order came on Monday. I ordered from you for the next day delivery since I had an event to attend to and needed the product. Ended up using another product. No longer need.
24 de abril de 2026
Resposta da Blndbox
Hi there,
Thank you for your feedback — I’m sorry the timing didn’t work out for your event.
Just to clarify, same-day/next-day local delivery is only available when the “Local Delivery” option is selected at checkout. When a shipping option is selected instead, the order moves through our regular carrier network, which can take a few business days depending on pickup and transit timing.
I completely understand the frustration when you needed the product for a specific date, and I’m sorry for the disappointment. We appreciate you giving us a try and will continue working to make the delivery options as clear as possible at checkout.
Thank you,
The BlendBox Team
Very good website
Very good prices and my parcel was delivered the next day.
i highly recommend
13 de abril de 2026
Opinião espontânea
Resposta da Blndbox
Hi Jenn,
Thank you so much for taking the time to share your feedback. Your comment energizes us to keep giving our best :)
Damaged Product and No Customer Service Response
Update to my previous review: Damaged Product and No Customer Service Response
I originally contacted customer service after receiving a damaged product and left my first review because I had sent multiple emails without receiving any response.
The company eventually replied to my review stating that the damage was only cosmetic and that their policy does not cover my case. However, I followed up by email to clarify that the product is not simply cracked — it is broken and leaking (as clearly shown in the photos I provided, with product visibly coming out of the container).
Despite sending these additional explanations and evidence, I still have not received any response to my follow-up email.
At this point, the issue remains unresolved. I understand their policy, but the product was clearly compromised upon arrival.
Overall, this has been a very disappointing experience, especially due to the lack of communication and follow-up.
I do not recommend this company.
9 de abril de 2026
Opinião espontânea
Resposta da Blndbox
Thank you for your follow-up.
We want to clarify this matter as accurately as possible.
You requested a full refund or replacement for a 500mL product; however, for a cosmetic crack to the bottle with no confirmed product loss, this is not a reasonable resolution under our policy. While we could have denied the claim entirely, we instead issued a gift card as a gesture of goodwill.
This case was reviewed and resolved accordingly. Not receiving the exact outcome requested does not automatically justify a 1-star review.
We apply our policies consistently to ensure fairness for all customers.
Lying on a public platform.
Lying on a public platform.
Edited for for anyone who may believe their response:
Not surprised to see this response — it’s consistent with how this has been handled behind the scenes.
Despite stating this was “resolved,” my emails have gone unanswered and the actual issues have not been addressed. Simply repeating that something aligns with policy does not make it resolved.
Posting a public response while ignoring direct communication is exactly the problem.
9 de dezembro de 2025
Opinião espontânea
Resposta da Blndbox
We’re aware this reviewer has posted multiple negative comments about the same order.
For clarity, this case was already reviewed and resolved directly with the customer based on the information provided. The outcome did not meet their expectations, but it was handled in line with our policies and communicated to them.
We remain committed to resolving issues fairly and transparently for all customers.
Quick turnaround with updates all along…
Quick turnaround with updates all along the way
25 de março de 2026
Resposta da Blndbox
Thank you so much for your feedback!
That’s exactly the experience we aim to provide. We appreciate your support and look forward to serving you again soon!
Scam website do not order
Order does not ship out, it's been a week and a half, have emailed, called them, tried to chat - cannot reach anyone. Scam site - Do not order here
2 de abril de 2026
Opinião espontânea
Resposta da Blndbox
This review cannot be verified and does not correspond to any order or customer record on our end.
We have no matching name, email, or inquiry across our support channels, and the claim provided does not include any identifiable details for us to investigate.
At this time, we consider this review to be inaccurate.
Wrong item delivered, fixed
Wrong item delivered, response after live chat. Thank you for the fix.
24 de março de 2026
Resposta da Blndbox
Hi Maurice, We are so sorry for the mix-up with your order and the silence on our end. We've actually been trying to reach you, but we just discovered a technical issue where our outgoing emails have been bouncing back to us undelivered.
As a small team, we pride ourselves on getting things right, and we want to fix this immediately. Since we sent the wrong item, we will of course send out the correct product right away at no extra cost to you.
Please keep an eye out for an email from a backup address (as we work to fix our main server) so we can confirm your details and get this shipped today. Thank you for your patience while we sort out these technical growing pains
Ordering was easy and delivery was…
Ordering was easy and delivery was fast! Extremely pleased with the purchase.
25 de março de 2026
Resposta da Blndbox
Thank you so much for taking the time to review us ; we can't wait to serve you again :)
Good Product, Unfortunately, Poor Customer Service
The products I bought are amazing, and the price was WAY lower than other stores. The two stars was due to the fact that customer service was a bit of a nightmare. After 2 weeks, two chat messages and one email asking them what was going on with my order with no replies, I finally got a form email saying the product was just getting ready for delivery literally minutes after my last email. Kind of like it nudged them into action. But no personal response apologizing for the delay. I would have appreciated someone getting back to my texts and emails, rather than crickets, and a form email 2 weeks after the fact. It's a little thing, but having someone on their staff reach out (even minimally) to let the customer know what's going on with an order can go a long way. Had I not continuously reached out, who knows if I'd have received the order. And for what it's worth, I was always kind and respectful in my messages to them. But it was a very stressful two weeks, especially since I read similar accounts here on Trust Pilot after I made the order.
25 de março de 2026
Resposta da Blndbox
Thank you for your feedback. We’re glad you loved the products and the value, but we sincerely apologize for the silence while you waited.
We've actually been trying to reach you, but we just discovered a technical issue where our outgoing emails have been bouncing back to us undelivered.
We’re taking your comments to heart to improve our response times so that your next experience is as great as the products themselves
Prompt delivedry
25 de março de 2026
Resposta da Blndbox
Thank You so much for taking the time to review us :)
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.