Bought 3 personalised mugs which were exactly as advertised. Love them. Was also very happy with the service as was kept updated regularly as to where my parcel was and told exactly when would be deli... Ver mais
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Leia as opiniões dos outros
I ordered a Sun catcher for my sister's birthday expecting it to be similar to their photo online. I mistakenly expected a product commensurate with the $40+ price tag. I was shocked to receive the fl... Ver mais
A empresa respondeu
The Suncatcher came surprisingly quickly . My granddaughter loves it. I will definitely order from you again. .y granddaughter took your information so she could order gifts for friends. Thank you.... Ver mais
It wasn’t what I was expecting by any means, however that was my fault. I was thinking that it would be larger, I was thinking it would be stained glass, but after receiving it and being disappointed,... Ver mais
A empresa respondeu
Informações de contacto
1942 Broadway #314cBoulder, CO 80302, USA, Estados Unidos da América
- bookswares.com
3,5
Aceitável
227 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Pictures were quite deceptive
Pictures were quite deceptive. Thought I was buying a 3 dimensional ornament not a thin acrylic picture. Disappointed I didn’t read closer!
17 de agosto de 2026
Opinião espontânea
Very well made product.Well worth the…
Very well made product.Well worth the wait. Would definitely order from you again 😊
19 de agosto de 2026
Opinião espontânea
Everything was done exactly like they…
Everything was done exactly like they said. The wine glass was perfect . Exactly as shown . Very satisfied.
18 de agosto de 2026
Opinião espontânea
A really fun water bottle and perfect…
A really fun water bottle and perfect for my daughter who is an avid reader.
18 de agosto de 2026
Opinião espontânea
The product was exactly what I wanted…
The product was exactly what I wanted and it is so beautiful. My granddaughter truly loves it and it came on time like they said it would.
16 de agosto de 2026
Opinião espontânea
Looks great
Looks great. Even has the window suction cup with it.
14 de agosto de 2026
Opinião espontânea
The gift was wonderful and arrived on…
The gift was wonderful and arrived on time. My sister was both surprised and pleased.
15 de agosto de 2026
Opinião espontânea
Bought 3 personalised mugs which were…
Bought 3 personalised mugs which were exactly as advertised. Love them. Was also very happy with the service as was kept updated regularly as to where my parcel was and told exactly when would be delivered
16 de agosto de 2026
Opinião espontânea
Stained glass sewing machine
I thought from the Facebook ad that this would be a beautiful piece that would look great in my friend’s sewing room window. I had no idea it would look so cheap. Very disappointed.
14 de agosto de 2026
Opinião espontânea
Resposta da Bookswares
Hi customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the stained glass sewing machine did not meet your expectations and that you were disappointed with its appearance and quality.
We'd like the opportunity to review your concerns and assist you further. Could you please submit a support ticket using the link below and include your order number, photos of the item you received, and the link to your review?
Submit a ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will carefully investigate your concerns and do our best to provide the best available solution as soon as possible.
Thank you for your patience and understanding.
Great products
Great products, quick delivery. It’s going to be a great gift for my granddaughter. She’s going to love it!
11 de agosto de 2026
Opinião espontânea
Everything was fine
Everything was fine , just what I was expecting.
11 de agosto de 2026
Opinião espontânea
It wasn’t what I was expecting.
It wasn’t what I was expecting by any means, however that was my fault. I was thinking that it would be larger, I was thinking it would be stained glass, but after receiving it and being disappointed, I went back and read the description of the item, and it was exactly as advertised. But if I had read more carefully I would not have been disappointed, because I wouldn’t have ordered it. Lesson learned, and we still have a nice trinket to show for it.
11 de agosto de 2026
Opinião espontânea
Resposta da Bookswares
Hi David,
Thank you for taking the time to share your honest feedback. We're sorry to hear that the item was not what you initially expected, particularly regarding its size and material.
We appreciate you taking the time to revisit the product description and recognize that the item was consistent with the written description. We're glad to hear that you still found it to be a nice trinket.
If you'd like us to review your order or have any further concerns, please submit a support ticket using the link below and include your order number and the link to your review.
Submit a ticket: https://portal.upmerce.co/bw/submit
Thank you again for your feedback and for giving us the opportunity to assist you.
C’était un cadeau qui fut grandement…
C’était un cadeau qui fut grandement apprécié
11 de agosto de 2026
Opinião espontânea
The personal suncatcher I ordered…
The personal suncatcher I ordered looked nothing like the picture. It was dull and small and the picture was rich vibrant colors. I am so disappointed.
3 de agosto de 2026
Opinião espontânea
Resposta da Bookswares
Hi Kathy,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the personalized suncatcher you received looked very different from the product shown in the advertisement. We understand how disappointing it must have been to receive an item that was smaller and much less vibrant than you expected.
We'd like the opportunity to review your case and assist you further. Could you please submit a support ticket using the link below and include your order number, photos of the suncatcher you received, and the link to your Trustpilot review?
Submit a ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will carefully investigate your concerns and work to provide the best available solution as soon as possible.
Thank you for your patience, and we appreciate the opportunity to assist you.
Product was embarrassingly cheap and…
Product was embarrassingly cheap and not at all as pictured in the ad. I will never order anything from this company again as when I complained they asked me to take all these and prove the product wasn't what I expected. Any chance I get I will let people know how badly made and what poor customer service this company provides.
5 de agosto de 2026
Opinião espontânea
Resposta da Bookswares
Hi Lynne,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the product did not match the advertisement and that you were disappointed with both the product quality and your customer service experience.
We'd like the opportunity to review your concerns and assist you further. Could you please submit a support ticket using the link below and include your order number, photos of the product you received, and the link to your Trustpilot review?
Submit a ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will carefully investigate your concerns and work to provide the best available solution as soon as possible.
Thank you for your patience, and we appreciate the opportunity to assist you.
Trash sold as merchandise
I ordered a Sun catcher for my sister's birthday expecting it to be similar to their photo online. I mistakenly expected a product commensurate with the $40+ price tag. I was shocked to receive the flimsy, extremely overpriced, embarrassing piece of junk they sent ten days later! My immediate complaint to them was answered by some nonsensical AI form letter which offered their sympathy. An expensive lesson which I hope will save someone else from this frustration.
4 de agosto de 2026
Opinião espontânea
Resposta da Bookswares
Hi Thomas Alden,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the sun catcher did not meet your expectations and that you were disappointed with both the product quality and your support experience.
We'd like the opportunity to review your concerns and assist you further. Could you please submit a support ticket using the link below and include your order number, photos of the item you received, and the link to your Trustpilot review?
Submit a ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will carefully investigate your case and work to provide the best available solution as soon as possible.
Thank you for your patience, and we appreciate the opportunity to assist you.
Didnt have enough room to put my…
Didnt have enough room to put my granddaughters nursing credentials on her tumbler, needed a few more spots
BSN RN CP CA SANE had to leave the NE off ! Hope she still likes it
1 de agosto de 2026
Opinião espontânea
Perfect mugs
The mugs were perfect and well packaged. No worries when you order these mugs they are very secured in the box. Love them and will order agian in future.
31 de julho de 2026
Opinião espontânea
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