Bought 3 personalised mugs which were exactly as advertised. Love them. Was also very happy with the service as was kept updated regularly as to where my parcel was and told exactly when would be deli... Ver mais
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Leia as opiniões dos outros
I ordered a Sun catcher for my sister's birthday expecting it to be similar to their photo online. I mistakenly expected a product commensurate with the $40+ price tag. I was shocked to receive the fl... Ver mais
A empresa respondeu
The Suncatcher came surprisingly quickly . My granddaughter loves it. I will definitely order from you again. .y granddaughter took your information so she could order gifts for friends. Thank you.... Ver mais
It wasn’t what I was expecting by any means, however that was my fault. I was thinking that it would be larger, I was thinking it would be stained glass, but after receiving it and being disappointed,... Ver mais
A empresa respondeu
Informações de contacto
1942 Broadway #314cBoulder, CO 80302, USA, Estados Unidos da América
- bookswares.com
3,5
Aceitável
227 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
One-Sided
Did not realize it was one-sided. Although it is adorable from the front, it is pretty cheesy as a gift.
16 de julho de 2026
Opinião espontânea
Resposta da Bookswares
Hi Nancy,
Thank you for taking the time to share your feedback. We're sorry to hear that the product did not fully meet your expectations and that you were disappointed to find it was one-sided.
We'd like the opportunity to review your case and assist you. Could you please submit a support ticket using the link below and include your order number along with the link to your Trustpilot review?
Submit a ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will carefully review your concerns and get back to you as soon as possible with the best available solution.
Thank you for your patience, and we appreciate the opportunity to assist you.
stained glass sewing machine.
Very disappointed in the stained glass, sewing machine I received today that I bought for my daughter-in-law. It looks nothing like the picture the blue on it distracts totally way from the item.
Sandra Berry
11 de julho de 2026
Opinião espontânea
Resposta da Bookswares
Hi Sandra,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the stained glass sewing machine did not meet your expectations and looked different from what was shown in the product photos.
We sincerely apologize for the disappointment this has caused, especially since it was intended as a gift for your daughter-in-law. We'd like the opportunity to review your case and assist you. Could you please submit a support ticket using the link below and include your order number, photos of the item you received, and the link to your Trustpilot review?
Submit a ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will carefully investigate your concerns and get back to you as soon as possible with the best available solution.
Thank you for your patience, and we appreciate the opportunity to assist you.
It is so beautiful
It is so beautiful. I love the uniqueness of it. A stained glass sewing machine. I bought it as a gift for my sister and I am sure she is going to love it. The company was wonderful to work with and responded immediately to any inquiry!
Yvonne Ribot
3 de julho de 2026
Opinião espontânea
I haven’t ordered.i wanted the su…
I haven’t ordered.i wanted the sun catcher for my granddaughter’s birthday, but it’s a white girl. My GC is Korean. I would think in this day you’d be a bit more diversified. Maybe allow an actual picture of the child.
7 de julho de 2026
Opinião espontânea
Resposta da Bookswares
Hi Mary,
Thank you for taking the time to share your feedback. We appreciate your suggestion and sincerely apologize that we don't currently offer an option that better represents your granddaughter.
We truly value your comments, as they help us improve our products and personalization options. We'd appreciate the opportunity to pass your suggestion along to the appropriate team.
Could you please submit a support ticket using the link below and include the link to your Trustpilot review? Your feedback will help us consider expanding our customization options in the future.
Submit a ticket: https://portal.upmerce.co/bw/submit
Thank you again for sharing your thoughts. We truly appreciate your feedback and hope to provide more inclusive options in the future.
I love the cup
I love the cup. It is beautiful. It was a gift and the recipient loves it too. It arrived as promised.
3 de julho de 2026
Opinião espontânea
I found some very beautiful things that…
I found some very beautiful things that you can't find just anywhere. Love it. Received my order in a very reasonable time frame. I will purchase again!
3 de julho de 2026
Opinião espontânea
I was disappointed with the quality
I was disappointed with the quality, as this is a gift. The picture looked much nicer than the product.
On a good note, it arrived promptly.
3 de julho de 2026
Opinião espontânea
Resposta da Bookswares
Hi Annette,
Thank you for taking the time to share your feedback. We're sorry to hear that the product quality did not meet your expectations, especially since it was intended as a gift. We do appreciate your kind words about the prompt delivery.
We'd like the opportunity to review your concerns and see how we can help. Could you please submit a support ticket using the link below and include your order number along with the link to your Trustpilot review?
Submit a ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will carefully investigate your case and get back to you as soon as possible with the best available solution.
Thank you for your patience, and we appreciate the opportunity to assist you.
Horrible and cheap
It was mot as vibrant as the picture and very cheaply made. Very disappointed. Will never order again.
5 de julho de 2026
Opinião espontânea
Resposta da Bookswares
Hi Theodore,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the product did not meet your expectations and that you were disappointed with its quality and appearance.
We'd like the opportunity to review your case and see how we can help. Could you please submit a support ticket using the link below and include your order number along with the link to your Trustpilot review?
Submit a ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will carefully investigate your concerns and get back to you as soon as possible with the best available solution.
Thank you for your patience, and we appreciate the opportunity to assist you.
My order (personalized beer for my…
My order (personalized beer for my grandaughters preschool graduation) was apparently delivered but NEVER received.
U would think with insurance and an agency like USPS there would be some recourse. But NOT
USPS has closed my claim without reimbursement
However u would think this company would just fight it themselves and make another personalized gift
Instead they had me trying other avenues and NOW will it respond to my request for a replacement
Lesson learned. I will now be sure to stick w Amazon
10 de junho de 2026
Opinião espontânea
Resposta da Bookswares
Hi Teri,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how disappointing it must be, especially since this was a personalized gift for your granddaughter's preschool graduation.
Please know that we're currently working with you through your support ticket and are doing our best to assist you. Our team is actively reviewing your case and will continue to provide updates as soon as we have more information.
We sincerely appreciate your patience and understanding, and thank you for giving us the opportunity to work toward a resolution.
MOOI ITEM VOOR EEN BASEBALL LIEFHEBBER.
26 de junho de 2026
Opinião espontânea
Great experience
The order was delivered really quickly (even to Alaska) and everything showed up perfect, no broken pieces or anything.
23 de junho de 2026
Opinião espontânea
The product was much smaller thank…
The product was much smaller thank projected in the advertisement!!! It looks cheap, not double sided
20 de junho de 2026
Opinião espontânea
Resposta da Bookswares
Hi there,
Thank you for sharing your feedback. We’re very sorry to hear that the product did not meet your expectations.
We understand how disappointing it must be to receive an item that is smaller than it appeared in the advertisement and does not match the quality or double-sided appearance you were expecting.
Please accept our sincere apologies for the disappointment and inconvenience caused.
We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below and, if possible, include photos of the item you received so our team can investigate the matter thoroughly:
Submit a Support Ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will review the information and follow up with you as soon as possible.
We truly appreciate your feedback and apologize again for your experience.
When the product was advertised
When the product was advertised, it looked like things stood out, such as the stained glass. What it turned out to be was just like any other cup that you can get anywhere. $25. is way too much for that type of cup.
20 de junho de 2026
Opinião espontânea
Resposta da Bookswares
Hi Sally,
Thank you for sharing your feedback. We’re very sorry to hear that the product did not meet your expectations.
We understand how disappointing it must be when the item received looks different from what you anticipated based on the product images, especially regarding the stained-glass effect and overall appearance. We also understand your concerns about the value of the product for the price paid.
Please accept our sincere apologies for the disappointment and inconvenience caused.
We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below and, if possible, include photos of the item you received so our team can take a closer look:
Submit a Support Ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will review the information and follow up with you as soon as possible.
We truly appreciate your feedback and apologize again for your experience.
Bookswares is reliable
Bookswares is a reliable, experienced company. I love the lily of the valley and books sun catcher that I ordered with my name on it. It hangs in my Kitchen window exquisitely!
17 de junho de 2026
Opinião espontânea
Don't order from this company
I ordered a t-shirt that according to the size chart was the correct size for me. I own three other t-shirts and a sweatshirt from Bookswares, all are the same size and they all fit fine. The newest t-shirt is too small. I contacted customer support and they refused to allow me to return it. Their return policy states they will accept returns for merchandise that is too small. I would like to attach it here, but the site is not allowing attachments. The size chart indicates that there maybe +/- 1.0 inch difference. My shirt was two inches shorter than indicated. These meets the requirements for a return. They offered me a 10% refund. Whoopee! Maybe I could use that $3.00 to get the extra two inches of the shirt. This is the last time I will be purchasing from Bookswares. I have never before encountered a company that would not accept returns no questions asked. Bookswares made me jump through hoops. I had to send them photos showing that it was mis-sized. Then they rejected the return.
16 de junho de 2026
Opinião espontânea
Resposta da Bookswares
Hi Dale,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must be.
We sincerely apologize that the T-shirt you received did not fit as expected, especially after you carefully followed the size chart and had positive experiences with previous purchases. We also understand your disappointment regarding the return request and the resolution offered.
Please accept our sincere apologies for the inconvenience caused.
We would like to let you know that we have received your information and feedback. Our team will review your case carefully, including the sizing concerns and previous correspondence, and follow up as soon as possible.
We truly appreciate your feedback and apologize again for your experience.
Perfect gift for a graduate!
The gift is beautiful
The price is great
The value is just perfect !
11 de junho de 2026
Opinião espontânea
Resposta da Bookswares
Hi Stacie,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how disappointing this must have been.
We sincerely apologize that both gifts were not received and that the delays affected two special occasions. We understand how frustrating it is to place orders well in advance and still not have them arrive when needed.
Please accept our sincere apologies for the inconvenience and disappointment caused.
We would like to let you know that we have received your information and feedback. Our team will review your case carefully and follow up as soon as possible.
We truly appreciate your patience and apologize again for your experience.
Why I am a return customer
Good variety of products and when they are delivered within a few days they are exactly as described. I couldn't be happier and will be a return customer
I bought a lovely unicorn mobile for my neice and she loves it!
19 de junho de 2026
Opinião espontânea
Very pleased with my purchase
Very pleased with my purchase! Quality product and like the photos resembling our granddaughter. It will be a Christmas gift that I’m sure she will love.
17 de junho de 2026
Opinião espontânea
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