Bookswares Opiniões 

Resposta da Bookswares

17/06/2026

Hi Zackery,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must have been.

We sincerely apologize for the extended delay, the issues with tracking, and the fact that your order was ultimately not received. We also regret that you experienced difficulty obtaining updates and a satisfactory resolution.

We understand how upsetting it is to wait for an order for such a long period, only to discover it was lost in transit.

Please accept our sincere apologies for the inconvenience and frustration caused.

We would like to let you know that we have received your information and feedback. Our team will review your case carefully and continue working to improve our service and support processes.

We truly appreciate your feedback and apologize again for your experience.

Resposta da Bookswares

16/06/2026

Hi Angela,

Thank you for sharing your experience. We’re very sorry to hear that you never received your order and understand how frustrating and disappointing this situation must be.

We also sincerely apologize for the experience you had with our customer support and for the inconvenience this has caused.

We would appreciate the opportunity to review your case and assist you further. Please submit a support ticket using the link below and include your order details so our team can investigate what happened:

Submit a Support Ticket: https://portal.upmerce.co/bw/submit

Once we receive your ticket, our support team will review the information and get back to you as soon as possible.

We truly appreciate your feedback and sincerely apologize for your experience.

Resposta da Bookswares

15/06/2026

Hi Wendy,

Thank you for sharing your feedback. We’re very sorry to hear that the item did not meet your expectations.

We understand how disappointing it must have been to receive a product that appeared smaller than expected, with personalization that was difficult to notice and colors that were not as vivid as shown on the website.

Please accept our sincere apologies for the frustration and disappointment caused.

We would appreciate the opportunity to review your concerns further. Please submit a support ticket using the link below and, if possible, include photos of the item you received so our team can investigate and assist you:

Submit a Support Ticket: https://portal.upmerce.co/bw/submit

Once we receive your ticket, our support team will review the details and follow up with you as soon as possible.

We truly appreciate your feedback and apologize again for your experience.

Resposta da Bookswares

9/06/2026

Hi Edward,

Thank you for sharing your feedback. We’re very sorry to hear that the product you received did not meet your expectations and appeared different from what was shown on our website.

We understand how disappointing and frustrating this must be, especially if the product images created expectations that were not reflected in the item you received. We also regret that you were dissatisfied with the overall quality of the product.

Please accept our sincere apologies for the disappointment and inconvenience caused.

We would appreciate the opportunity to review your concerns in more detail. Please submit a support ticket using the link below and, if possible, include photos of the item you received so our team can investigate further and assist you:

Submit a Support Ticket: https://portal.upmerce.co/bw/submit

Once we receive your ticket, our support team will follow up with you as soon as possible.

We truly appreciate your feedback and apologize again for your experience.

Resposta da Bookswares

4/06/2026

Hi Pearl,

Thank you for sharing your feedback. We’re very sorry to hear that you have not yet received your order and understand how frustrating it must be to see the charge processed without receiving the product.

Please accept our sincere apologies for the inconvenience and concern this situation has caused.

Please note that our team has already responded to your support ticket and is available to assist you further. If you need any additional help or have questions regarding your order, kindly reply directly to the existing ticket so we can continue investigating and supporting you.

We truly appreciate your patience and apologize again for your experience.

Resposta da Bookswares

20/05/2026

Hi Pattie,

Thank you for sharing your feedback. We’re very sorry to hear that the item you received did not look like what you expected based on the product shown.

We understand how disappointing and frustrating this must be, and we sincerely apologize for the inconvenience caused.

We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below and, if possible, include photos of the item you received so our team can take a closer look:

Submit a Support Ticket: Insert Link Here

Once we receive your ticket, our support team will follow up with you as soon as possible.

We truly appreciate your feedback and apologize again for your experience.

Resposta da Bookswares

19/05/2026

Hi John,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must have been.

We sincerely apologize for the order mix-up and for the confusion caused by receiving duplicate tumblers instead of the two different personalized items you originally ordered.

We also regret the difficulties you experienced with tracking and the follow-up resolution process.

Please accept our sincere apologies for the inconvenience caused. We would still appreciate the opportunity to review your case further and assist you toward a proper resolution.

Kindly continue replying through your existing support ticket and include any additional photos or order details if needed so our team can investigate carefully and follow up with you as soon as possible.

We truly appreciate your feedback and apologize again for your experience.

Resposta da Bookswares

16/05/2026

Hi Judy,

Thank you for sharing your feedback. We’re very sorry to hear that the graduation bear did not meet your expectations in terms of size and quality.

We understand how disappointing and frustrating this must be, especially after reaching out to support and feeling that your concerns were not properly resolved.

Please accept our sincere apologies for the inconvenience and disappointment caused.

We would still appreciate the opportunity to review your case further and see how we can assist you. Please reply to your existing support ticket and, if possible, include photos of the item so our team can take another look at the issue.

We truly appreciate your feedback and apologize again for your experience.

Resposta da Bookswares

9/05/2026

Hi Debra,

Thank you for sharing your feedback. We’re very sorry to hear that the product did not meet your expectations and that you were disappointed with the quality of your purchase.

We understand how frustrating this must be, and we sincerely apologize for the inconvenience caused.

We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below and, if possible, include photos of the item so our team can take a closer look:

Submit a Support Ticket: https://portal.upmerce.co/bw/submit

Once we receive your ticket, our support team will follow up with you as soon as possible.

We truly appreciate your feedback and apologize again for your experience.