Bought 3 personalised mugs which were exactly as advertised. Love them. Was also very happy with the service as was kept updated regularly as to where my parcel was and told exactly when would be deli... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I ordered a Sun catcher for my sister's birthday expecting it to be similar to their photo online. I mistakenly expected a product commensurate with the $40+ price tag. I was shocked to receive the fl... Ver mais
A empresa respondeu
I was pleasantly surprised when I received this. My granddaughters will love them. I do wish the colors were more vibrant and the hooks were a little better, but all in all I am happy with them.
It wasn’t what I was expecting by any means, however that was my fault. I was thinking that it would be larger, I was thinking it would be stained glass, but after receiving it and being disappointed,... Ver mais
A empresa respondeu
Informações de contacto
1942 Broadway #314cBoulder, CO 80302, USA, Estados Unidos da América
- bookswares.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Book Christmas Tree ornament
The item is somewhat cheap looking. Not nearly as nice as it looks online.
The box was crushed, but at least the item wasn't broken.

Resposta da Bookswares
My order came on time
My order came on time. No problems. The merchandise meets what I expected. I like dealing with your company. Thanks for the great service
I was not happy with the quality of the…
I was not happy with the quality of the products for the money I’ve paid. They would not let me return it and offered a 30% discount on my next order. I wanted my money back, not another crappy product for a high price ..beware!

Resposta da Bookswares
The process for the item I ordered was Easy!
The process for the item I ordered was easy and quick
I was kept abreast of the route of the item
The actual item was exactly as described when it arrived and I really like how it looks hanging near my reading nook!
Upgrading from 1 star to 3
Upgrading from one star because they did finally refund my money. I ordered a replacement, the spelling was correct. Something wacky with the delivery method though as it said it was out for delivery beginning midnight two days before it was actually delivered so there was a bit of a cliffhanger as to where it actually was. It was at my doorstep this morning when I woke up. Oddly enough it said it was delivered at 2 PM yesterday which is not true as I was monitoring for the delivery all day and it was still not there when I went to bed at 10 o'clock at night. No typos on the personalized order this time. Customer service representative Wendy does a great job as she really seems to have her hands full. There are some glitches with execution and service to be aware of but the product was special enough that I decided to give it another go. Second time was the charm.

Resposta da Bookswares
I had a problem
I had a problem, not with Bookswares, but with the shipping and tracking. WONDERFUL WENDY was incredible beyond my ability to express fully. She couldn't make my product which had left their hands appear. I was depressed as I had wanted my backpack to arrive before I left on vacation. It looked like it wouldn't. Here's the thing: Wendy conveyed the sense that she really cared about my pain. Oddly, it helped. And maybe that care sparked the Universe in some way because my backpack appeared less than 12 hours before my departure. I've carried it through western KS, CO, WY, OR and WA. Strangers and friends have oohed and aahed over it. I was able to tell them I ordered it from Bookswares! I hope more orders will come as a result. All because Wendy took time, some of which I wonder if was on her own personal time, to respond to my angst. A Company with people like her needs our support.
I received my item fairly quickly and…
I received my item fairly quickly and was quite impressed with it. It is a gift for my granddaughter's upcoming birthday. She is going to love it!!
I didn’t receive my package
I didn’t receive my package. It was left outside my apartment and it was stolen. I have pictures of it being left in the daytime but my notification said it was delivered at 12:03am at my back door. I reached out and was told to talk to the shipping company. It was a personalized backpack and I feel like I was not treated as a valued customer who was very excited to receive this away gift paid for it only to have it lost/stolen. I’m extremely disappointed. There should be a more reliable delivery service.

Resposta da Bookswares
Extremely happy with the entire…
Extremely happy with the entire process. The backpack quality exceeded my expectations. I will definitely order from this company again
Fast and reliable service
Everything in my order was received amazingly fast. Since 3 items are Christmas presents, I had to laugh. The wine glass was packaged and sent separately which showed concern for such a fragile item.
My experience with Bookswares was amazing!
My experience with Bookswares was really great! I found a beautiful suncatcher on the website that was perfect for my mother-in-law. Ordering was very easy and it arrived very quickly. The quality is great and it was the perfect gift! Thank you!
Bookwares has not delivered my package
Bookwares has not delivered my package. Went out for delivery from local carrier on August 6, 2025. It is now August 23, 2025. I have received nothing but virtual messages from a virtual Bot called Wendy. As far as I am concerned, Bookwares is a complete scam and I would not want ANYONE to purchase anything from them. I expect that those nice reviews are fake and made up.

Resposta da Bookswares
Speedy delivery and quite lovely
The spreed of delivery
The artistic design of the product and the professionalism of the company.
I made two purchases for suncatcher…
I made two purchases for suncatcher gifts. I made an error in the spelling on the first one. I sent an email to Bookswares and they processed a correction. When they arrived I was very pleased with the various colors and overall beauty of the products.
Great gifts
I send 2 of your books and library tee shirts to friends who work in a library. They loved them Sending mugs also.Very creative.
Don’t order from this company!
Don’t order from this company. Their advertisements shows the product standing up on all pictures. When you get it, it doesn’t have a base to stand up. The personalized words had fallen off when I received it and was in the bag. I am not pleased with the product and quality for which I purchased. I will never buy anything from this company again.

Resposta da Bookswares
If I could give no stars
If I could give no stars, I would! I will never use this company again. First, the delivery was over two weeks later than promised. When asked (numerous times) when I would receive my order, I was told they couldn’t tell me! Second, when I did receive my order, one of the pieces was broken. The packaging was to blame. The company did not wrap the pieces properly. Third, it took several emails to get a response regarding a refund. Then when I finally received an email stating I would get a refund for the broken piece but I was charged for the shipping!

Resposta da Bookswares
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







