Bookswares Opiniões 

228
TrustScore: 3.5 em 5

3,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Bought 3 personalised mugs which were exactly as advertised. Love them. Was also very happy with the service as was kept updated regularly as to where my parcel was and told exactly when would be deli... Ver mais

Classificada 1 em 5 estrelas

I ordered a Sun catcher for my sister's birthday expecting it to be similar to their photo online. I mistakenly expected a product commensurate with the $40+ price tag. I was shocked to receive the fl... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was pleasantly surprised when I received this. My granddaughters will love them. I do wish the colors were more vibrant and the hooks were a little better, but all in all I am happy with them.

Classificada 1 em 5 estrelas

It wasn’t what I was expecting by any means, however that was my fault. I was thinking that it would be larger, I was thinking it would be stained glass, but after receiving it and being disappointed,... Ver mais

A empresa respondeu


Informações de contacto

  • 1942 Broadway #314cBoulder, CO 80302, USA, Estados Unidos da América

  • bookswares.com

3,5

Aceitável

TrustScore: 3.5 em 5

228 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(228)

197 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Book Christmas Tree ornament

The item is somewhat cheap looking. Not nearly as nice as it looks online.
The box was crushed, but at least the item wasn't broken.

19 de setembro de 2025
Opinião espontânea
logótipo da Bookswares

Resposta da Bookswares

Hi Patricia,

We’re truly sorry to hear that your Book Christmas Tree Ornament did not meet your expectations and that the packaging was damaged during delivery. Your satisfaction means a lot to us.

👉 We’ve just sent you an email to follow up on this matter. Could you please check your inbox (and also your spam/junk folder, just in case) and reply with the requested details? This will help us investigate the issue and provide you with the best possible solution.

Thank you for your patience and cooperation — we’re committed to making this right for you.

Classificada 5 em 5 estrelas

My order came on time

My order came on time. No problems. The merchandise meets what I expected. I like dealing with your company. Thanks for the great service

12 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I was not happy with the quality of the…

I was not happy with the quality of the products for the money I’ve paid. They would not let me return it and offered a 30% discount on my next order. I wanted my money back, not another crappy product for a high price ..beware!

6 de setembro de 2025
Opinião espontânea
logótipo da Bookswares

Resposta da Bookswares

Hi Lou Ann Mulvihill,

We’re truly sorry to hear that the quality of the product did not meet your expectations. It’s never our intention to leave our customers feeling disappointed, and we sincerely apologize for the frustration this has caused.

Our customer service team has already reached out to you via email with further assistance and possible solutions. Could you kindly check your inbox (and also your spam/junk folder, just in case) for our message? Rest assured, we are still actively following up on your case and will do our best to support you until this is resolved.

Thank you very much for your patience and understanding.

Classificada 5 em 5 estrelas

The process for the item I ordered was Easy!

The process for the item I ordered was easy and quick
I was kept abreast of the route of the item
The actual item was exactly as described when it arrived and I really like how it looks hanging near my reading nook!

2 de setembro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Upgrading from 1 star to 3

Upgrading from one star because they did finally refund my money. I ordered a replacement, the spelling was correct. Something wacky with the delivery method though as it said it was out for delivery beginning midnight two days before it was actually delivered so there was a bit of a cliffhanger as to where it actually was. It was at my doorstep this morning when I woke up. Oddly enough it said it was delivered at 2 PM yesterday which is not true as I was monitoring for the delivery all day and it was still not there when I went to bed at 10 o'clock at night. No typos on the personalized order this time. Customer service representative Wendy does a great job as she really seems to have her hands full. There are some glitches with execution and service to be aware of but the product was special enough that I decided to give it another go. Second time was the charm.

5 de setembro de 2025
Opinião espontânea
logótipo da Bookswares

Resposta da Bookswares

Hi William Romary,

Thank you so much for updating your review and for giving us another chance — we’re truly glad to hear that the second order turned out just right for you. We completely understand the frustration with the delivery updates and will continue working with our carriers to improve accuracy in tracking.

We also appreciate your kind words about our customer service representative, Wendy. We’re fortunate to have her on our team, and your recognition means a lot.

Your feedback helps us improve both our service and processes, and we’re grateful for your patience and support. We hope to continue serving you with even better experiences in the future.

Classificada 5 em 5 estrelas

I had a problem

I had a problem, not with Bookswares, but with the shipping and tracking. WONDERFUL WENDY was incredible beyond my ability to express fully. She couldn't make my product which had left their hands appear. I was depressed as I had wanted my backpack to arrive before I left on vacation. It looked like it wouldn't. Here's the thing: Wendy conveyed the sense that she really cared about my pain. Oddly, it helped. And maybe that care sparked the Universe in some way because my backpack appeared less than 12 hours before my departure. I've carried it through western KS, CO, WY, OR and WA. Strangers and friends have oohed and aahed over it. I was able to tell them I ordered it from Bookswares! I hope more orders will come as a result. All because Wendy took time, some of which I wonder if was on her own personal time, to respond to my angst. A Company with people like her needs our support.

31 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I didn’t receive my package

I didn’t receive my package. It was left outside my apartment and it was stolen. I have pictures of it being left in the daytime but my notification said it was delivered at 12:03am at my back door. I reached out and was told to talk to the shipping company. It was a personalized backpack and I feel like I was not treated as a valued customer who was very excited to receive this away gift paid for it only to have it lost/stolen. I’m extremely disappointed. There should be a more reliable delivery service.

22 de agosto de 2025
Opinião espontânea
logótipo da Bookswares

Resposta da Bookswares

Hi Antoinette Berry,

We're truly sorry to hear about your experience with your recent order. 🙏 We completely understand how disappointing this must be, especially since this was a personalized backpack meant as a special gift.

In cases like this, the best next step is to contact the carrier directly regarding the stolen package, as they are the only party who can officially verify and issue a lost/stolen certificate. This document is required for us to proceed further on our end.

👉 Once you’ve obtained this confirmation from the carrier, please kindly share it with us. As soon as we receive it, we’ll be more than happy to support you with the appropriate resolution — whether that’s a refund or a replacement item at no additional cost.

We truly value you as our customer, and we’ll do everything we can to make this right. Thank you so much for your kind understanding and cooperation. 💛

Classificada 5 em 5 estrelas

Fast and reliable service

Everything in my order was received amazingly fast. Since 3 items are Christmas presents, I had to laugh. The wine glass was packaged and sent separately which showed concern for such a fragile item.

20 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

My experience with Bookswares was amazing!

My experience with Bookswares was really great! I found a beautiful suncatcher on the website that was perfect for my mother-in-law. Ordering was very easy and it arrived very quickly. The quality is great and it was the perfect gift! Thank you!

15 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Bookwares has not delivered my package

Bookwares has not delivered my package. Went out for delivery from local carrier on August 6, 2025. It is now August 23, 2025. I have received nothing but virtual messages from a virtual Bot called Wendy. As far as I am concerned, Bookwares is a complete scam and I would not want ANYONE to purchase anything from them. I expect that those nice reviews are fake and made up.

23 de agosto de 2025
Opinião espontânea
logótipo da Bookswares

Resposta da Bookswares

Hi George,

We are truly sorry to hear about your experience and the frustration caused by the delivery delay. Please accept our sincerest apologies for the inconvenience this has brought you. 🙏

We want to reassure you that Bookwares is not a scam — your order is very important to us, and our team has been actively supporting you via email to ensure you receive your package.

We kindly ask for your continued cooperation so that we can work with the carrier and provide you with the best possible resolution. Our goal is to make sure your order is delivered safely to you as soon as possible.

Thank you for your patience and understanding. 💛 We’ll keep you updated closely until this matter is resolved.

Classificada 5 em 5 estrelas

I made two purchases for suncatcher…

I made two purchases for suncatcher gifts. I made an error in the spelling on the first one. I sent an email to Bookswares and they processed a correction. When they arrived I was very pleased with the various colors and overall beauty of the products.

20 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great gifts

I send 2 of your books and library tee shirts to friends who work in a library. They loved them Sending mugs also.Very creative.

31 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t order from this company!

Don’t order from this company. Their advertisements shows the product standing up on all pictures. When you get it, it doesn’t have a base to stand up. The personalized words had fallen off when I received it and was in the bag. I am not pleased with the product and quality for which I purchased. I will never buy anything from this company again.

12 de agosto de 2025
Opinião espontânea
logótipo da Bookswares

Resposta da Bookswares

Hi Natalie,

We’re truly sorry to hear about your disappointing experience with your recent order. This is not the quality we aim to deliver, and we completely understand your frustration.

Please rest assured that our customer service team has already reached out to you via email to assist you directly and work toward a resolution. We are committed to making this right for you as quickly as possible.

Thank you for bringing this to our attention, and we appreciate the opportunity to improve.

Classificada 1 em 5 estrelas

If I could give no stars

If I could give no stars, I would! I will never use this company again. First, the delivery was over two weeks later than promised. When asked (numerous times) when I would receive my order, I was told they couldn’t tell me! Second, when I did receive my order, one of the pieces was broken. The packaging was to blame. The company did not wrap the pieces properly. Third, it took several emails to get a response regarding a refund. Then when I finally received an email stating I would get a refund for the broken piece but I was charged for the shipping!

13 de agosto de 2025
Opinião espontânea
logótipo da Bookswares

Resposta da Bookswares

Hi BR,

We’re truly sorry to hear about your recent experience and appreciate you taking the time to share your feedback.

For your reference, our Production Time takes about 7–10 business days on average. After production is complete, your order is handed over to one of our shipping carriers. At that time, we generate and send you the tracking code. The shipping carrier then delivers the package within 2–3 more weeks, so the total Estimated Time of Arrival (ETA) can be up to 3–4 weeks.

We understand that delays and the damaged item you received were frustrating, and we sincerely apologize for the inconvenience caused.

If you are still unhappy with the resolution provided, please feel free to reach out to us at cs@bookswares.com so we can review your case further and try to find a better solution for you.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais